White Oak Manor
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688 Main Street North, Southbury, CT 06488
For more information about senior living options: (844) 490-3973
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The nurses and aides were great, very helpful and attentive. The physical and occupational therapy staff were amazing and like a family, helping her go home strong and safe. The staff were extremely pleasant, and the patient's family noted the rehab team was outstanding. The memory care unit staff were kind, professional, and demonstrated a well-tuned team approach that treated families with kindness and professionalism. The facility was described as a beautiful home with wonderful staff, and the team approach led to successful rehabilitation. The facility is highly recommended for short- and long-term care needs by reviewers. A medical social worker praised the Lutheran Home for its amazing staff and team approach.
The reviewers felt the facility clearly needed more help and staff who are willing to perform their duties. The nurses did not read the patient's medical chart before visits. There was no organized system for sharing important updates among the care team and between departments. There were too many laxatives and diuretics, leading to dehydration and electrolyte imbalances, with medications not consistently managed. Four call buttons were on at once and none were answered for about 40 minutes. A male nurse ignored the patient and let her sit in her filth instead of helping with hygiene. Case workers lacked critical information affecting the patient's discharge. Physical therapy did not know about the patient's blood clot. Aides appeared to be on their phones, chatting and sharing photos instead of assisting patients. The staff showed disorganization and a lack of decency and respect toward patients and families. A nurse told the patient to wait 30 minutes to use the bathroom, described as inhumane. Transportation arrangements lacked wheelchair accessibility, and staff yelled when the chair was requested. Requests for medical records were met with rudeness and being dismissed (door slammed). There was a medication dosage error, and staff refused to provide a copy of the medication list. The patient's health declined during the stay, and family concerns were treated as disrespect. Overall, the reviewers would not want a loved one to stay there again.The experiences shared about the Lutheran Home in Southbury, CT span a broad spectrum, from deeply positive to alarmingly negative. Taken together, they paint a picture of a facility that sometimes delivers compassionate, high-quality care - especially in rehabilitation programs and memory care - but that also struggle with organizational gaps, communication shortfalls, and inconsistencies in safety and daily resident needs. The stories reflect real families wrestling with very human concerns about their loved ones' well?being during vulnerable moments.
Several reviewers highlighted strong, even outstanding, aspects of care. In particular, the short-term rehab and post-surgery experiences frequently described attentive nurses and aides, with physical therapy and occupational therapy teams noted as exceptional and forming a supportive, almost familial culture. One account praised the rehab staff for preparing the patient to return home safely, while another described a successful recovery trajectory thanks to a team approach that involved CNAs, RNs, dietary, housekeeping, and therapy staff working together. Memory care residents and their families echoed similar sentiments, praising the administrators and front-line staff for the cleanliness, smooth operations, kindness, and professional treatment. There were also disclaimers of gratitude from long?term residents and their families who recalled "wonderful" treatment well over many years, and a social worker who emphasized the facility's team?oriented culture and the positive outcomes she observed during a recent stay.
Yet, alongside these affirmations, there are numerous pointed criticisms that repeatedly surface. A recurring thread is the perception of disorganization and lack of coordinated information sharing across care teams and departments. Several reviewers felt that medical charts were not updated promptly or reviewed before visits, and that important updates did not flow effectively to the entire care team. This contributed to concerns about inconsistent medication management and the handling of medical conditions, including reports of dehydration and electrolyte issues tied to laxatives and diuretics, as well as inadequate communication about a patient's blood clot and other critical conditions.
Safety and daily care issues also appear in multiple accounts. One reviewer described a profoundly troubling scene in which a male nurse could have helped with diaper care but did not, leaving a patient sitting in soiled conditions. Others reported delays in response to call bells - at times up to 40 minutes - with several call buttons left active or unanswered. The handling of bathroom needs and dignified assistance was questioned, including allegations that staff did not assist with toileting in a timely, respectful manner and that some patients were left uncomfortable or unassisted. There were strong accusations about neglect, including a story of a patient deteriorating after admission to a cardiac rehab program, dehydration, missed physical therapy, and harmful gaps in monitoring that allegedly took days to surface. A dramatic anecdote about a marker placed on a patient's incontinence garment revealing it had not been changed all day underscored broader concerns about basic hygiene and care.
Discussions about discharge planning and family involvement also appear in these accounts. In one case, case workers were described as lacking critical information that would affect the patient's release date, while in another, discussions around transportation home and the accessibility of equipment (such as a wheelchair) became contentious, with families feeling they were thwarted or rushed. A few reviews note that while there can be excellent care in certain units or moments, there are also frustrations with how administrative and logistical aspects were handled, including the process of obtaining medical records and interacting with supervisors.
Some reviewers offered practical, location-based comparisons and tempered opinions. A few emphasized that they would have preferred care in another nearby facility but acknowledged strengths of the Lutheran Home in specific contexts, such as short-term rehabilitation versus long-term care. They also pointed out that experiences can vary by department, staff shift, or even the day, with positive anecdotes about engagement and attentiveness coexisting with warnings about understaffing, delays, and inconsistent routines.
Overall, the reviews depict a facility that can be a source of comfort and healing when the care team operates cohesively and attentively, particularly in rehab and memory care programs. At the same time, they reveal significant challenges related to communication, timely assistance, and consistent daily care, including essential tasks like toileting, hygiene, and monitoring of medical conditions. Families considering care at the Lutheran Home should prepare to ask detailed questions about staffing levels, care coordination, emergency response times, and discharge processes. Visible efforts to improve documentation, interdepartmental communication, and caregiver responsiveness would be essential to turning these varied experiences into reliably positive ones for all residents.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.White Oak Manor in Southbury, CT is a warm and inviting board and care home that provides exceptional care services for seniors who require assistance with daily living activities. Our dedicated staff members are available 24 hours a day to ensure the safety and well-being of our residents.
Our fully furnished facility offers comfortable living spaces, complete with cable or satellite TV and Wi-Fi/high-speed internet access, so residents can stay connected with their loved ones. The dining room provides a welcoming atmosphere for meals where individuals can enjoy delicious and nutritious food prepared by our talented culinary team. We also cater to special dietary restrictions to meet the unique needs of each resident.
At White Oak Manor, we understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities to engage and stimulate our residents. Whether it's participating in group exercises or enjoying social gatherings, there is always something fun and engaging happening at our community. Additionally, nearby cafes, parks, pharmacies, physicians' offices, and restaurants provide convenient options for outings and exploring the local area.
We prioritize the health and well-being of our residents by offering assistance with bathing, dressing, transfers, medication management, and coordination with healthcare providers. Our mental wellness program ensures that individuals maintain cognitive function while receiving specialized care tailored to their specific needs. We also provide transportation arrangements for medical appointments.
At White Oak Manor in Southbury, CT, we strive to create a supportive environment where seniors can thrive while receiving personalized care services. Contact us today to learn more about how we can meet your loved one's unique needs in a compassionate and comfortable setting.
White Oak Manor is located at 688 Main Street North, Southbury, CT 06488 in New Haven County, Connecticut
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