Prestige Companion & Homemakers, LLC in Southbury, CT

Pros

• They have been great in understanding the needs I have and offering me excellent care.
• Prestige companions perform a key role in allowing my elderly parents to remain in their home.
• The care provided is competent and caring, and personal too - the companions are like members of our family.
• Highly recommended.

Cons

• Prestige does not deliver what they promise.
• Prestige does not answer the phone or return calls.
• Prestige's aides are unreliable.
• Prestige's office staff is disingenuous.
• Prestige is very unprofessional and unorganized.
• The staff there is very rude and unprofessional.
• The company cares more about money than the people who need care.
• The owner letting the program manager walk away is disgusting.

Review

Prestige Companion & Homemakers is best suited for families seeking in-home, non-medical support that centers on companionship and practical daily assistance, with the goal of keeping an aging loved one safely at home. The model rewards relationships built with individual caregivers who feel like extended family, and it appreciates flexible scheduling that adapts to varying care needs. Seniors who respond well to personal, hands-on attention and who value a homey, low-stress caregiving environment will likely find resonance here. Those looking for regimented medical oversight or highly formalized, agency-wide protocols may find the fit looser than anticipated.

That said, this agency is not the right choice for every family. If medical supervision, predictable staffing, and rock-solid administrative reliability are non-negotiables, alternatives should be explored. Large or well-established home health providers often deliver more consistent communication pipelines, back-up caregiver coverage, and formal quality assurance processes. Families requiring rapid responsiveness, clear escalation paths, and a fully professional front office may prefer options with demonstrably stronger, more persistent administrative accountability.

The strongest value propositions lie in the heart of care: reviewers report competent, caring aides who connect with clients on a personal level and help elderly relatives stay at home. When the caregiving relationship works, the aides feel less like outsiders and more like members of the family, and that emotional trust can sustain meaningful routines and a sense of normalcy. For families that prize warmth, familiarity, and a caregiver who can tuck in daily tasks with a reassuring presence, these strengths can offset a fair amount of organizational fuzziness.

However, the drawbacks are persistently disruptive for anyone relying on steady service. Repeated comments describe unprofessionalism, disorganization, and inconsistent communication from office staff. Reports of aides being unreliable, phone lines not being answered, and what some perceive as disingenuous or opaque administrative conduct undermine confidence in long-term reliability. A turnover or replacement of key staff - such as a program manager - amplifies these concerns, leaving families unsure who will show up and how quickly issues will be addressed. When safety and continuity hinge on dependable scheduling, these gaps matter a great deal.

To navigate these dynamics, prospective clients should demand concrete safeguards before committing. Request a dedicated care manager as a single point of contact, a written, itemized care plan with measurable goals, and a trial period to test compatibility and responsiveness. Seek references from families with similar needs and verify the agency's policies on back-up coverage, emergency communications, and billing transparency. Establish an escalation ladder, including prompt management involvement for missed visits or unresolved concerns, and insist on documented performance benchmarks for caregivers. A well-structured intake and caregiver-matching process is essential, as is clarity around background checks and ongoing oversight.

In the end, Prestige offers a compelling option for aging-in-place where the priority is genuine, personal companionship and stability within a home setting. The warmth of caregiver?client relationships can be a decisive factor for families who value that human connection above all else. Yet the real-world concerns voiced in reviews - inconsistency, slow or opaque communication, and perceived prioritization of administrative concerns over client welfare - cannot be ignored. For families willing to implement strong guardrails, insist on clear processes, and accept potential trade-offs, Prestige can deliver substantial emotional and practical support. For those who cannot tolerate uneven reliability or ambiguous accountability, alternatives with more robust operational discipline are advisable.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Drug Center Pharmacy (5.4 miles)
• Canfield Corner Pharmacy (5.5 miles)
• Newtown Pharmacy & Surgicals (6 miles)
• CVS Pharmacy (6 miles)
• Walgreens (6.3 miles)
• Oxford Pharmacy (7.9 miles)

Physicians

• Mirabilelevens Elizabeth Waterbury Pulmonary Associates Southbury (0.3 miles)
• The Eye Care Group (0.7 miles)
• Harvey M. Kramer, MD (0.7 miles)
• Progressive Eye Care (3.2 miles)
• Southern Connecticut Vascular Center (3.2 miles)
• Rejuve Medispa (7.5 miles)
• Nephrology & Hypertension Associates (8.1 miles)

Restaurants

• Mercato Italian Kitchen & Bar (0.3 miles)
• Jade Garden Asian Restaurant (3.9 miles)
• Ovens of France (3.9 miles)
• Market Place Woodbury (4 miles)
• Rich Farm Ice Cream Shop (4.2 miles)
• 1754 House Inn & Restaurant (4.3 miles)
• Blue Colony Diner (5.4 miles)

Cafes

• Panera Bread (0.6 miles)
• Starbucks (8.5 miles)

Parks

• Hollow Park (4.5 miles)
• Lovers Leap State Park (10.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (7.8 miles)
• St Joseph's Church (8.7 miles)
• Trinity Episcopal Church (9.1 miles)
• United Methodist Church of Monroe (10.2 miles)

Hospitals

• Danbury Hospital Business Office (9.8 miles)
• Naugatuck Valley Surgery Center (10.1 miles)
• The Wellspring Foundation (10.8 miles)