Infinity Homecare

Pros

• The team is described as great to work with and has wonderful clinicians who truly care about patients.
• Infinity Home Care Services is described as the best decision the family could have made for their parents.
• The family feels their parents are in good hands with Infinity Home Care.
• Melinda, the case coordinator, is amazing and instrumental in ensuring their parents receive the best possible care.
• The reviewer highly recommends Infinity Home Care.
• Melinda is phenomenal, works after hours, and is consistently reliable and responsive.
• Melinda Mundt is a wonderful person who cares about both clients and aides.

Cons

• One reviewer states the company was terrible from the start due to chronic lateness and a no-show the next day.
• Another reviewer characterizes the company as the worst ever, noting a lack of hours and repeated unpaid shifts.
• A claim is made that Ingrid and Malinda do not care about clients or employees, and that they shame and demean others.
• There is a claim of false advertising regarding hours and salary pay, with assertions that there are few hours and no full-time pay.
• The office is described as disorganized, with paperwork in disarray.
• A reviewer says staff are disregarded and only contacted when convenient, indicating unreliability.
• Overall, the reviews express frustration and urge others to avoid the company.

Review

The collection of reviews paints a picture of a company that can be a lifeline for families who want to keep their loved ones at home, yet also a source of real frustration for families and staff who run into inconsistent service and management gaps. On the hopeful side, many families emphasize how Infinity Home Care Services is capable of delivering compassionate, patient-centered care. They describe a strong commitment to helping people stay in the homes they've lived in for decades, even when medical or cognitive challenges make that goal difficult. In these accounts, the care team is portrayed as warm, attentive, and genuinely invested in the well-being of both clients and their families. The existence of a dedicated case coordinator emerges as a central theme - someone who can navigate the logistics, respond to concerns, and keep families connected to the care plan.

At the heart of the positive experiences is Melinda Mundt, identified repeatedly as a standout case coordinator. Reviewers say she is "amazing," consistently present "every step of the way," and willing to go above and beyond. She is praised for reliability, after-hours responsiveness, and a hands-on approach to coordinating rides and other needs. For many families, her involvement is what makes the service feel trustworthy and effective. Several reviewers explicitly credit Melinda with transforming what could have been a stressful process into a smoother, more reassuring experience. The enthusiasm about her work extends to a belief that Infinity is a company worth recommending, with one reviewer even urging potential clients to engage with the agency because of the strong support they receive from her.

Several reviewers extend the praise beyond Melinda, noting that the agency overall can provide care that shows real consideration for clients. There are statements about caring clinicians who treat patients with dignity and respect, and about a culture that aims to keep clients at home rather than in unfamiliar settings. One reviewer describes Infinity as deserving of five stars and endorses the agency for anyone needing care for a loved one. A sense of partnership with families - where staff and coordinators are responsive and collaborative - appears repeatedly as a key strength.

But the testimonials are not all favorable. A notable portion of the feedback centers on negative experiences that starkly contrast the positive stories. Some reviewers recount terrible starts - late arrivals followed by a no-show on the next day - and describe a pattern of poor reliability that undermines trust. These accounts emphasize a lack of consistent scheduling, gaps in communication, and an impression that the company's operations fall short of what families need when their loved ones depend on steady, predictable care. The contrast with the Melinda-centered praise makes these experiences stand out even more, highlighting a tension between individual staff members who excel and systemic issues that leave families frustrated.

Other reviews go further still, criticizing specific individuals and practices. One reviewer argues that Ingrid and Malinda (spelled various ways in the comments) lack concern for clients and employees, describe unprofessional texting, and recount negative experiences as a former employee and as someone who had clients labeled in unflattering ways. The tone is strongly negative, with warnings to avoid the agency based on perceived mismanagement, poor references, and inconsistent paperwork. Several readers indicate that this dissatisfaction isn't just about a single incident but about a broader pattern they observed in the management and culture of the organization.

There is also a standout claim about false advertising: one reviewer asserts that the advertised hours and pay do not match reality, describing a system with few hours, no full-time positions, and limited weekend shifts. The critique asserts that the company operates on a sparse schedule, with most opportunities for only short shifts rather than the promised 14-hour or salaried roles, and that calls for coverage can be opportunistic rather than offering stable, predictable work. This perspective contrasts sharply with those who say the work environment is flexible and that staff can get a lot done when the scheduling aligns with their availability.

Taken together, these reviews reflect a company capable of extraordinary, life-changing care when well-coordinated and when a compassionate staff member like Melinda is involved. They also reveal deep frustrations related to reliability, communication, and fairness in both client and employee experiences. Families considering Infinity Home Care Services may find reason for optimism in the stories of home-bound care that preserves dignity and independence, especially when Melinda is your point of contact. At the same time, they should proceed with careful due diligence: clarify scheduling processes, request written expectations for hours and pay, and seek current references to understand how consistently the service operates day to day.

In any case, the core takeaway is a dual reality. For some families, Infinity means reassurance, continuity, and a human touch that makes home care feel possible and compassionate. For others, it signals caution - the importance of solid communication, dependable scheduling, and transparent management. The experiences underscore how a single capable coordinator can make a profound difference, while also underscoring the risk of inconsistent practices that can erode trust when care depends on misaligned systems. For those weighing Infinity, a practical path would be to speak directly with a few families about their current experiences, request specifics on scheduling and compensation, and, if possible, align with staff who have a track record of reliability and respectful, client-centered care.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• Beacon Prescriptions (1.2 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5.3 miles)
• CVS Pharmacy (5.3 miles)
• Health Mart Pharmacy (5.7 miles)

Hospitals

• Hospital Of Central Connecticut At Bradley Memorial (0.5 miles)
• Family Birthing Center (5.5 miles)
• MidState Medical Center (5.5 miles)
• Saint Mary's Health System Affiliates (5.6 miles)
• The Hospital of Central Connecticut Cancer Center (6 miles)
• Saint Mary's Hospital (8.7 miles)
• Gaylord Specialty Healthcare/Gaylord Hospital (9 miles)

Restaurants

• Hop Haus (1.1 miles)
• Wood-n-Tap Bar & Grill-Southington (1.9 miles)
• New Mill Restaurant (2.2 miles)
• Cava Restaurant (2.4 miles)
• McDonald's (2.4 miles)
• Chick-Fil-A (2.6 miles)
• Arby's (2.6 miles)

Cafes

• Starbucks (2.3 miles)
• Provision State Coffee (6.4 miles)
• Starbucks (6.6 miles)
• Aroma Joe's (6.8 miles)
• Starbucks (8.5 miles)
• Starbucks (8.6 miles)
• Starbucks (9 miles)

Theaters

• AMC Starplex Cinemas Southington 12 (2.8 miles)
• Picture Show at Berlin (7.4 miles)

Physicians

• MyEyeDr (3.4 miles)
• Dermatology Associates (5 miles)
• Grove Hill Medical Center (5.9 miles)
• Oculus (6.5 miles)
• Dr Francescon's Office (7.4 miles)
• Cloverleaf Family Medicine (7.8 miles)
• Bristol Hospital Lab (7.9 miles)

Parks

• Norton Park (4.3 miles)
• Hubbard Park (4.4 miles)
• Washington Park (6.9 miles)
• Sage Park (7.2 miles)
• Bucks Hill Park (7.3 miles)
• Stanley Quarter Park (8.6 miles)
• Lock 12 Historical Park (8.9 miles)

Transportation

• Amtrak (6.5 miles)