One Commercial Drive, Southington, CT 06484
To contact a resident: (860) 402-0604
For more information about senior living options: (866) 208-4318
Overall Review of Infinity Homecare
Pros
The team is great to work with and the clinicians truly care about their patients.- Infinity Home Care Services is described as the best decision the family could have made for their parents.
- The family has the comfort of knowing their parents are in good hands for daily needs.
- Melinda (the case coordinator) is amazing, and her efforts have helped ensure the best care imaginable.
- The agency deserves five stars and is highly recommended for care of a loved one.
- Melinda Mundt is a wonderful person who cares about clients as well as aides.
- A staff member is described as sweet, flexible, respectful, and professional, with a willingness to help and to work after hours.
- The team is reliable, responsive, and able to assist with rides and other needs.
Cons
The reviewer states the service was terrible from the start, arriving late and then no-showing the next day.- The reviewer claims Ingrid and Malinda do not care about clients or employees and shame people.
- They assert Ingrid and Malinda are unprofessional and only contact people when they feel like it.
- The reviewer describes the office as disorganized, with paperwork all over the place.
- They allege false advertising, promising 14-hour HHA shifts and salary pay, but actually offering no hours, no full-time pay, and only a couple of weekend shifts.
Review
Infinity Homecare in Southington, CT is best suited for families who want to keep a loved one at home and rely on a highly engaged, clinician-led support system. The agency positions itself as a partner for 24/7/365 in-home care, coordinating nurses, aides, and therapy services to maintain daily routines and medical treatment in the familiar surroundings of home. When a parent requires constant supervision and medical attention, and the goal is to preserve independence in a private residence, Infinity’s model can deliver meaningful, practical help through a dedicated care team and a strong emphasis on case management.
Those evaluating alternatives should expect to favor options that promise unwavering punctuality, predictable scheduling, and transparent, full-time compensation structures for all caregivers. The reviews reveal a mixed reality: some families praise responsiveness and the ability to mobilize care around the clock, while others report late arrivals, no-shows, and a lack of consistent staffing. If the priority is a consistently reliable schedule and a straightforward, easy-to-audit hours/pay framework, other agencies or even small local providers with more stable staffing patterns may reduce friction and anxiety.
On the upside, the strongest positive thread centers on a committed case management presence and clinicians who genuinely care for clients. Melinda Mundt emerges repeatedly as a linchpin, responsive, thorough, and willing to work beyond standard hours to keep care plans on track. When a skilled case coordinator anchors the service, families experience smoother coordination across visits, transportation needs, and therapy sessions, which can translate into better adherence to treatment goals and less caregiver stress during difficult days. That level of hands-on involvement can be the difference between care that simply happens and care that meaningfully supports daily living.
Yet the reliability gaps cannot be ignored. The most striking negative reports describe lateness and even no-shows, undermining trust when continuous support is essential. Additional accusations of false advertising around hours and salary, coupled with statements about disorganized paperwork and inconsistent communication, paint a picture of a service that can deteriorate into confusion if not tightly managed. Voices from former staff also allege systemic issues in how clients and employees are treated, suggesting an environment where organizational friction spills into client care. These elements matter greatly for families balancing medical needs, safety, and caregiver consistency.
The key decision point hinges on whether the perceived strengths can realistically offset the drawbacks in a given household. For families that can leverage a proactive, authoritative case manager and a responsive clinical team, Infinity has the potential to elevate home-based care from a mere service to a comprehensive support system that sustains independence and daily function. The favorable experiences, personalized attention, timely problem-solving, and a willingness to accommodate after-hours needs, can translate into real quality-of-life improvements when a clear point of contact governs the arrangement and back-up plans are explicitly defined.
Bottom line: Infinity Homecare can be a powerful fit for home-first care if a dedicated coordinator and competent clinicians can be paired with explicit assurances around scheduling stability and back-up coverage. The compelling positives, empathetic clinicians, hands-on case management, and flexible responsiveness, must be weighed against consistent reliability lapses, ambiguous hours and pay expectations, and organizational friction. Prospective families should request a named case manager, obtain written scheduling guarantees, and insist on documented backup plans. In parallel, compare with other local providers or a facility-based option if 24/7 home care with near-perfect reliability is non-negotiable.
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