Infinity Homecare in Plantsville, CT

Pros

• Employees describe working for The Nurse Network as a wonderful experience.
• The Nurse Network's team is supportive, professional, and always available to help.
• The organization cares about both clients and staff, which makes a big difference.
• It provides flexibility, good communication, and a positive work environment.
• The company values employees' efforts and encourages growth.
• Employees are proud to be part of The Nurse Network and would highly recommend it to others.
• The company is reliable and led by amazing, outgoing people who are a pleasure to work with.
• Infinity Homecare is praised for good service, with a well-regarded staff and procedures.
• Taieshka is kind and professional and deserves a raise.

Cons

• The scheduler for New York is a hot mess.
• There are not enough details on the facilities, a true disappointment.
• It is the worst company the reviewer has ever worked for.
• The agency is scam-like, asking for information without proper job offers and leaving applicants unheard.
• At client facilities, workers are not covered under workers' compensation, and overtime is not paid time and a half.
• Pay is withheld with excuses like "lost in the mail," and direct deposit is not set up.
• The scheduling staff are rude and unprofessional, hanging up on callers and not calling back for weeks.

Review

Infinity Homecare in Plantsville, CT is best suited for families seeking hands-on, in-home care that emphasizes personalization, continuity, and a caregiver-centered approach. The community fits well for seniors who want a familiar, flexible routine delivered at home, supported by staff described as supportive, professional, and genuinely invested in client well-being. When needs are stable enough to allow a steady caregiver to handle daily tasks, medication reminders, light housekeeping, and companionship without the rigidity of an assisted-living setting, Infinity's model tends to deliver. The owner and director's presence is a tangible source of assurance, helping to maintain a warm, service-focused culture where clients and staff feel seen.

Not everyone will align with this setup. Families who require iron-clad scheduling with zero tolerance for changes, or those whose peace of mind hinges on flawless payroll and timely paystubs for every caregiver, may want to scrutinize Infinity's staffing arrangements. The reviews surrounding the staffing partner used by Infinity - The Nurse Network - include multiple concerns about scheduling reliability, communication lapses, and pay issues. While these critiques target the agency network rather than direct client care, they can translate into uneven caregiver coverage, missed visits, or slower responses to emergencies. For such needs, exploring alternatives with clearer staffing guarantees may be prudent.

On the upside, the strongest notes emphasize a team that is supportive, accessible, and committed to staff development and open communication. Caregivers documented in the reviews include RNs, LPNs, CNAs, and PCAs, whose professionalism and compassion can deliver reliable in-home assistance and meaningful companionship. This care philosophy creates a resilient core that can endure occasional scheduling bumps, because the continuity of approach and relationship-building remains a constant when leadership backs a stable, engaged workforce. In short, quality care and attentive interaction are recurring strengths.

The flip side centers on the staffing and scheduling headaches described in the agency reviews: inconsistent hours, delays, or disputes around pay. These issues have the potential to spill over into client experiences, producing gaps in coverage or friction in communication during transitions. Yet these concerns do not automatically indict Infinity's direct care; rather, they underscore the importance of a robust, transparent staffing plan and reliable backup coverage. For families, the distinction matters: it is essential to understand how Infinity mitigates bumps in the system, how quickly substitutes can be arranged, and what guarantees exist for timely visits and clear communication when schedules shift.

Those pros offset the cons to a meaningful degree when Infinity couples its client-focused philosophy with proactive care planning and direct access to leadership. If the agency can consistently guarantee caregiver continuity and rapidly deploy backups, the risk of fragmented care diminishes even amid inevitable scheduling fluctuations. Families should expect, and insist upon, a written care plan, a predictable weekly schedule, and a clear line of escalation to the owner or director. The more Infinity can demonstrate concrete staffing guarantees, the more confident the decision becomes for families balancing flexibility with reliability.

Overall, Infinity Homecare presents a practical, responsive option for in-home senior support in Plantsville. The care model can deliver meaningful companionship and effective assistance when a steady team is available, and the leadership's commitment to a supportive workplace bodes well for morale and care quality. However, the recurring threads about staffing and scheduling challenges within the broader partner network warrant careful consideration against the priority of consistent, predictable visits. Families who value flexibility, direct access to an accountable owner, and a care plan tailored at home will likely find Infinity a strong fit; those for whom absolute schedule certainty is non-negotiable may want to explore alternatives or push for stronger guarantees before committing.

Plantsville, Connecticut offers a variety of amenities for seniors looking to settle in the area. With a range of dining options such as Hop Haus, New Mill Restaurant, and Sweet Mia's, residents can enjoy diverse culinary experiences. The proximity to pharmacies like Walgreens and CVS Pharmacy ensures easy access to medication and healthcare needs. Nearby hospitals including Hospital Of Central Connecticut At Bradley Memorial and MidState Medical Center provide peace of mind with quality medical care close by. For recreational activities, seniors can visit the AMC Starplex Cinemas Southington 12 or relax in one of the many parks such as Hubbard Park or Sage Park. Additionally, convenient transportation options like Amtrak make it easy to travel within and outside the community. Overall, Plantsville offers a comfortable and convenient lifestyle for seniors looking to settle in a vibrant neighborhood with plenty of amenities within reach.

Restaurants

• Hop Haus (0.2 miles)
• New Mill Restaurant (1.5 miles)
• Arby's (1.9 miles)
• Sweet Mia's (2 miles)
• Viron Rondo Osteria (2.6 miles)
• Wood-n-Tap Bar & Grill-Southington (2.8 miles)
• Cava Restaurant (3.1 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.5 miles)
• Beacon Prescriptions (2 miles)
• CVS Pharmacy (5.2 miles)
• Health Mart Pharmacy (5.3 miles)
• CVS Pharmacy (5.8 miles)
• Walgreens (6.2 miles)

Hospitals

• Hospital Of Central Connecticut At Bradley Memorial (0.8 miles)
• MidState Medical Center (5.2 miles)
• Family Birthing Center (5.2 miles)
• Saint Mary's Health System Affiliates (5.3 miles)
• The Hospital of Central Connecticut Cancer Center (6.8 miles)
• Saint Mary's Hospital (8.1 miles)
• Gaylord Specialty Healthcare/Gaylord Hospital (8.2 miles)

Theaters

• AMC Starplex Cinemas Southington 12 (1.9 miles)
• Picture Show at Berlin (7.9 miles)

Physicians

• MyEyeDr (2.5 miles)
• Dermatology Associates (5.7 miles)
• Grove Hill Medical Center (6.6 miles)
• Dr Francescon's Office (6.8 miles)
• Oculus (7.1 miles)
• Cloverleaf Family Medicine (7.5 miles)
• Community Health Center (8.1 miles)

Cafes

• Starbucks (3.2 miles)
• Provision State Coffee (7 miles)
• Starbucks (7.3 miles)
• Starbucks (7.6 miles)
• Aroma Joe's (7.6 miles)
• Starbucks (8.4 miles)

Parks

• Hubbard Park (3.9 miles)
• Norton Park (5.1 miles)
• Washington Park (6.6 miles)
• Bucks Hill Park (7.1 miles)
• Sage Park (7.5 miles)
• Lock 12 Historical Park (8 miles)

Transportation

• Amtrak (7.1 miles)