Infinity Homecare in Plantsville, CT

Pros

• The Nurse Network feels like a family where staff are treated with love, compassion, joy, and kindness.
• Jackie is awesome to work with, highly responsive, and always answers questions.
• Jackie handles staffing with kindness, patience, and professionalism, providing clear communication and a smooth, stress-free process.
• The Nurse Network is deeply committed to quality, compliance, and patient care while valuing and supporting its staff.
• There is a strong emphasis on teamwork, accountability, and continuous improvement, creating an environment where professionals and clients can succeed.
• The leadership team is hands-on, solution-oriented, and invested in building strong relationships with staff and clients.
• The organization prioritizes integrity, professionalism, and compassionate care, making it a dependable, people-focused staffing partner.
• The team is supportive, professional, and always available to help, contributing to a positive work environment.

Cons

• The scheduler for New York is a hot mess.
• There are not enough details on the facilities, which is a true disappointment.
• The workplace is horrible because they won’t even pay their employees.
• The company is the worst an employee has ever worked for.
• Even the staff complain that the company is going downhill.
• The company asks for personal information without proper job offers and is a scam.
• The company withholds pay and fails to pay overtime properly; direct deposit is refused and paychecks must be picked up in person.
• They hang up on workers and fail to call back for weeks.

Review

Infinity Homecare in Plantsville, CT is best suited for families that want skilled, clinically grounded in-home care delivered under steady leadership. The strongest case for this community is the presence of capable caregivers, RNs, LPNs, CNAs, and PCAs, backed by an owner/director who shows a clear commitment to compassionate, patient-centered service. When caregiver continuity can be achieved, families can expect a reliable level of attention, with caregivers who know how to translate medical needs into practical home care. That leadership presence matters: reviewers repeatedly point to a responsive owner and a team that genuinely cares about quality and patient welfare. In short, Infinity Homecare works best for those who prize clinical competence and hands-on oversight from a capable administrator, with the flexibility to work through the occasional staffing hiccup that comes with any home-care model that relies on a staffing partner.

Those who may want to consider alternatives are families with rigid expectations for flawless scheduling and payroll, or those seeking a simple, single-employer model with no intermediation. The reviews signal that Infinity Homecare relies on The Nurse Network for staffing, and the network’s reputation is a mixed bag. Positive notes about patient-minded care and dependable clinicians exist, but a significant thread of experiences highlights scheduling instability, communication gaps, and troubling payroll issues. For families requiring consistently predictable shifts, guaranteed coverage, and fully transparent payroll practices, exploring a provider with a more direct employment structure or a more consistently reviewed staffing partner may be prudent. If a seamless, issue-free back-office experience is non-negotiable, alternatives should be weighed against the demonstrated clinical strengths.

The main pros, clinical capability and a responsive owner, partly offset the most serious cons, but not entirely. On the bedside front, Infinity Homecare appears to attract and retain skilled professionals who can deliver meaningful in-home care, including post-acute support and routine nursing tasks. That clinical stability is the core value proposition for families, especially when complex needs are involved or when a patient’s condition requires regular caregiver oversight. The owner’s apparent dedication and the reported positive experiences with the company’s leadership provide a counterweight to the administrative friction that can accompany staffing partnerships. In practice, when a caregiver is assigned and stays with a client, families gain trust, a familiar routine, and better communication with a known clinician. These factors can create tangible continuity, reduce anxiety, and improve outcomes, making the overall package more compelling for those who can tolerate occasional administrative bumps.

Yet the most consistent negative threads revolve around the staffing partner’s reliability. Reviews describe pay delays, difficulties with timesheets, and inconsistent scheduling practices that force staff to chase hours or even drive long distances for shifts. Ghosting, missed calls, and late communications from schedulers are repeatedly cited as destabilizing factors. When caregiver turnover rises or coverage is uncertain, the risk to the patient’s daily routine and the family’s peace of mind grows. For families monitoring a tight care plan, such administrative volatility can translate into missed visits or abrupt changes in caregivers, which undermines the very continuity that clinical care hinges on. In sum, Infinity Homecare’s clinical strengths are real, but the staffing ecosystem feeding those clinicians carries a material risk that can erode reliability if not actively managed.

To make a well-informed decision, families should probe specific operational questions before committing. Clarify how Infinity Homecare coordinates caregiver assignment with The Nurse Network, and who the family should contact if a caregiver is late, if coverage is needed outside typical hours, or if a pay or scheduling dispute arises. Request a clear outline of caregiver continuity guarantees, how often assignments will rotate, what backup coverage looks like, and how often families can expect new caregivers when turnover occurs. Demand transparency on payroll practices, including direct deposit options, pay timelines, and how pay discrepancies are resolved. Finally, insist on a dedicated point of contact, ideally a case manager or care coordinator, who can oversee the care plan, monitor caregiver performance, and escalate issues promptly.

The practical verdict is that Infinity Homecare offers genuine clinical value through skilled caregivers and responsive leadership, which is not insignificant in a home-based setting. This makes the community a strong contender for families prioritizing hands-on medical oversight and a human-centered leadership approach. However, the benefits hinge on the reliability of the staffing arrangement, specifically, how consistently the Nurse Network can deliver stable assignments, timely communications, and dependable payroll. If those back-office elements are managed well, Infinity Homecare becomes a robust choice for complex home care, with the added comfort of a director who appears genuinely invested in doing the right thing for families and patients. If not, families should be prepared to push for tighter guarantees, seek stronger contingencies, or explore alternatives with a more predictable staffing model. The prudent path is to pursue a candid discussion about continuity, coverage, and back-office reliability before placing a loved one in care.

Plantsville, Connecticut offers a variety of amenities for seniors looking to settle in the area. With a range of dining options such as Hop Haus, New Mill Restaurant, and Sweet Mia's, residents can enjoy diverse culinary experiences. The proximity to pharmacies like Walgreens and CVS Pharmacy ensures easy access to medication and healthcare needs. Nearby hospitals including Hospital Of Central Connecticut At Bradley Memorial and MidState Medical Center provide peace of mind with quality medical care close by. For recreational activities, seniors can visit the AMC Starplex Cinemas Southington 12 or relax in one of the many parks such as Hubbard Park or Sage Park. Additionally, convenient transportation options like Amtrak make it easy to travel within and outside the community. Overall, Plantsville offers a comfortable and convenient lifestyle for seniors looking to settle in a vibrant neighborhood with plenty of amenities within reach.

Restaurants

• Hop Haus (0.2 miles)
• New Mill Restaurant (1.5 miles)
• Arby's (1.9 miles)
• Sweet Mia's (2 miles)
• Viron Rondo Osteria (2.6 miles)
• Wood-n-Tap Bar & Grill-Southington (2.8 miles)
• Cava Restaurant (3.1 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.5 miles)
• Beacon Prescriptions (2 miles)
• CVS Pharmacy (5.2 miles)
• Health Mart Pharmacy (5.3 miles)
• CVS Pharmacy (5.8 miles)
• Walgreens (6.2 miles)

Hospitals

• Hospital Of Central Connecticut At Bradley Memorial (0.8 miles)
• MidState Medical Center (5.2 miles)
• Family Birthing Center (5.2 miles)
• Saint Mary's Health System Affiliates (5.3 miles)
• The Hospital of Central Connecticut Cancer Center (6.8 miles)
• Saint Mary's Hospital (8.1 miles)
• Gaylord Specialty Healthcare/Gaylord Hospital (8.2 miles)

Theaters

• AMC Starplex Cinemas Southington 12 (1.9 miles)
• Picture Show at Berlin (7.9 miles)

Physicians

• MyEyeDr (2.5 miles)
• Dermatology Associates (5.7 miles)
• Grove Hill Medical Center (6.6 miles)
• Dr Francescon's Office (6.8 miles)
• Oculus (7.1 miles)
• Cloverleaf Family Medicine (7.5 miles)
• Community Health Center (8.1 miles)

Cafes

• Starbucks (3.2 miles)
• Provision State Coffee (7 miles)
• Starbucks (7.3 miles)
• Starbucks (7.6 miles)
• Aroma Joe's (7.6 miles)
• Starbucks (8.4 miles)

Parks

• Hubbard Park (3.9 miles)
• Norton Park (5.1 miles)
• Washington Park (6.6 miles)
• Bucks Hill Park (7.1 miles)
• Sage Park (7.5 miles)
• Lock 12 Historical Park (8 miles)

Transportation

• Amtrak (7.1 miles)