The Landing of North Haven

Pros

• The staff at The Landing of North Haven is consistently described as kind, caring, and friendly, going above and beyond to ensure residents feel comfortable and welcomed.
• Residents enjoy a beautiful, clean, and well-maintained facility that feels like home.
• The community offers a variety of engaging activities that help residents maintain their independence and happiness.
• Many families expressed gratitude for the level of care their loved ones receive, noting the professionalism of the staff.
• The dining experience is highlighted positively, with delicious food options and flexibility in meal times.
• Families appreciate the facility’s close proximity to their homes, making visits more convenient.
• Overall, families report feeling peace of mind knowing their loved ones are in a supportive environment at The Landing of North Haven.

Cons

• There is not enough staff, particularly on the nursing team, leading to slow responses for the call help button.
• The level of care initially started at a low level and did not meet the promised improvements or transitions for new clients.
• A staff member refused to assist a resident in going to the bathroom due to lack of staffing.
• On some nights, there is only one aide available, making it difficult to assist residents with their care needs.
• The quality of food was not satisfactory, often being processed and unable to accommodate dietary restrictions.
• There were issues with cleanliness and grooming of residents, as well as inconsistent assistance with basic needs like turning the TV on and off.
• Clothes frequently went missing in the memory care unit, causing frustration for families.
• Some staff members were perceived as lacking in quality of care compared to others within the team.

Review

The Landing of North Haven has garnered a plethora of feedback from families regarding the quality of care and overall environment provided to residents. Many reviewers express gratitude for the helpful and kind staff, highlighting their commitment to ensuring comfort and satisfaction for both residents and their families. The general sentiment resonates with appreciation for the staff's friendliness, as they endeavor to create a welcoming atmosphere. Residents' experiences range widely, but there appears to be a clear consensus that positive relationships between staff and residents significantly enhance the living experience at The Landing.

While many reviews emphasize that The Landing is worth the cost due to its excellent service, some mention its expense as a downside, suggesting that affordability remains a concern for prospective residents. However, numerous family members assert that the value provided by The Landing far outweighs its financial implications. Families appreciate aspects such as private room accommodations—many with en-suite bathrooms—and well-designed spaces conducive to belonging within a community. This attention to detail in physical surroundings contributes positively to the residents’ feeling of safety and comfort.

Engagement seems central to life at The Landing, with several accounts praising the variety of activities available. Family members note how engaged their loved ones have become through various programs tailored specifically for people with dementia, focusing on exercises, music, and arts-based interventions. Feedback about meal services is generally favorable; families commend the quality of food served—specifically noting ample meal choices throughout the day without structured eating times—which contributes positively to resident satisfaction.

Nevertheless, not all reviews are void of criticism; some families highlight staffing shortages as an issue impacting care delivery during busy hours or nighttime when fewer aides are present. Instances were reported where call button responses lagged or essential assistance was hindered due to this understaffing situation. There are also mentions of unmet promises related to adjusting care levels or dietary needs, indicating areas where expectations were not fully aligned with experience.

Families also expressed frustration about certain specific incidents where staff responses did not meet care standards—for example, refusal by a staff member to assist a resident in need due to understaffing concerns or hygiene issues concerning personal grooming. In some reports, clothing loss among residents was mentioned as an ongoing problem typical in memory care facilities that nevertheless causes frustration among families trying their best to maintain connection through personal belongings.

Despite these challenges noted in individual experiences and varying levels of staffing efficiency at times, many reviews end on an optimistic note reflecting genuine happiness with their choice of The Landing as a caregiving facility. Families repeatedly comment on how much joy this smooth transition has brought their loved ones and praise particular individuals—like the interim General Manager—as standout contributors who go above and beyond in ensuring proper resident integration into community life.

Ultimately, The Landing has created an environment characterized by professionalism mingling seamlessly with warmth—a cultural hallmark appreciated by both residents and relatives alike. Although hurdles remain around staffing consistency and communication regarding care protocols during transitions—barriers recognized across long-term caregiving environments—the widespread affection felt by families indicates strong foundational values upheld amidst ongoing challenges within caregiving realms.

This part of North Haven, Connecticut, offers a variety of amenities and services within a reasonable distance. There are several pharmacies in the vicinity, making it convenient for senior residents to access their medication. In terms of dining options, there are various restaurants to choose from, ranging from fast food to delis. Additionally, there are several physicians and healthcare facilities nearby, providing easy access to medical care. For recreational activities, there are parks and theaters within a short drive for leisure and entertainment. The presence of cafes and transportation options like the train station also adds to the convenience of living in this area. If you value accessibility and a range of services in close proximity, this part of North Haven may be a suitable option for senior living.

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.9 miles)
• Rite Aid (2 miles)
• Walgreens (3.2 miles)
• People's Pharmacy Express (3.5 miles)
• Walgreens (3.9 miles)
• Rite Aid (4.5 miles)

Restaurants

• McDonald's (1.6 miles)
• Ray & Mike's Dairy & Deli (3.7 miles)
• Glenwood Drive-In (3.9 miles)
• Chick-Fil-A (3.9 miles)
• Mikro Depot (4 miles)
• Friendly's (4.3 miles)
• McDonald's (4.6 miles)

Physicians

• Ear Nose & Throat Specialists (2.2 miles)
• Interventional Immunology Center (3.2 miles)
• Southern New England Ent (3.7 miles)
• CT Orthopaedic Specialists (4.1 miles)
• Connecticut Orthopedic Specialists PC (4.1 miles)
• Masonic Health Center (4.2 miles)
• Douglas J Grunwald MD (4.5 miles)

Parks

• Northford Park (3.4 miles)
• Lock 12 Historical Park (7 miles)
• East Rock Park (7 miles)
• Wooster Square Park (8.4 miles)
• Edgewood Park (8.8 miles)

Theaters

• Cinemark North Haven (4 miles)

Hospitals

• Gaylord Specialty Healthcare/Gaylord Hospital (4.9 miles)
• Hospital of Saint Raphael (8.3 miles)
• Harbor House (8.4 miles)
• Yale New Haven Hospital Blood Drawing Station (8.6 miles)
• Yale New Haven Hospital Saint Raphael Campus (8.9 miles)

Cafes

• Starbucks (5.4 miles)
• Panera Bread (5.5 miles)
• Starbucks (6.5 miles)
• Kaiydens Coffee (8.4 miles)
• Starbucks (8.8 miles)

Transportation

• New Haven State Street Station (8.4 miles)