Home Helpers & Direct Link

Pros

• Lori is very kind, reliable, and always willing to do all her work and more.
• Maureen provides excellent service and is very conscientious; highly professional.
• Comfort Keepers of Wallingford is an awesome home care agency; everyone there is nice and trustworthy.
• Caring and reliable employees.
• Great company; well run and very reliable.
• The agency understood needs and found the best caregiver to take care of him; the caregiver was punctual, caring, and knowledgeable.
• The companion visit gave Dad something to look forward to and provided comfort.
• In emergencies, the caregiver was well-trained and helped, including alerting 911 and keeping Dad calm; Comfort Keepers supported the family until hospital care.

Cons

• The first appointment was a no-show with no call or text for over 40 minutes.
• There was a total lack of communication about the following month's schedule, with dismissive, unhelpful replies when asked.
• A caregiver was sent who had limited use of her right hand due to a stroke, making her unsuitable for a client with severe disabilities.
• The caregiver could not perform basic tasks (e.g., putting on socks, making the bed), leaving the client to do the work and cry from frustration.
• The client felt they were paying $35 per hour for services that were not received.
• An approved $35 credit for a past incident was not reflected in the invoices, and no timely adjustment was made.
• Invoices were sent for days with no caregiver scheduled, undermining trust and financial planning.

Review

The collection of experiences from Wallingford Comfort Keepers paints a picture of a company that can deliver both wholehearted, compassionate care and frustrating, inconsistent service. On one hand, there are heartfelt commendations from families who felt their loved ones were well-supported, safe, and genuinely cared for. On the other hand, there are multiple accounts of missed commitments, poor communication, and mismatches between the level of care needed and the caregivers who were sent to provide that care. Taken together, the remarks reveal a service with real strengths in personnel who show up with empathy, but significant gaps in punctuality, coordination, and administrative follow-through that can undermine trust and safety for clients with serious needs.

Several reviews center on a problematic first impression that set the tone for later dissatisfaction. In one account, Kara S. was described as having "called right away" and arranged an appointment, only for the caregiver to fail to show up for the initial visit and not to call or text for more than 40 minutes. The client reported having to initiate contact themselves, which they viewed as a strike against the company from the outset. This pattern of broken promises and poor communication is echoed in later notes about the January scheduling process, which lacked any proactive communication or a clear schedule for the month. The reviewer pointed to a snide retort when seeking information - "You Do Have a calendar, right?" - as emblematic of a broader attitude that expected the client to read minds rather than receive reliable, proactive updates.

Financial and scheduling misalignments compounded the frustration. The reviewer described a cascading set of issues around invoicing and credits, highlighting a promise of a $35 credit approved by the owner, Garrett, for an incident on January 2 that had not yet appeared on the client's invoices by late January. This same reviewer noted that invoices were arriving quickly while the corresponding credit was not reflected, and there was an expectation that the adjustment would appear in the February invoice, which had itself not yet been issued. The timeline confusion extended to service dates, with the client requesting a start in February but the company's billing and scheduling practices seemingly pushing inconsistent dates onto the client, who is on a fixed income and depended on predictable arrangements.

Arguably the most troubling part of the negative feedback centers on the actual care provided. The reviewer described being paired with a caregiver named Tina, who had limited mobility in her right hand and forearm due to a stroke. This person's limitations rendered her unable to perform basic tasks the client required, such as putting on socks or making the bed, which for someone with severe physical disabilities was both impractical and emotionally painful. The reviewer emphasized that this was not a good match for their needs and left them in tears, questioning how such a caregiver could be considered suitable for "top quality" service. The cumulative impact of these concerns - poor initial contact, ineffective scheduling, and a caregiver whose physical limitations limited performance - led to a decisive termination of the contract, described as the third strike in a sequence of disappointments.

In contrast, the same set of reviews includes substantial praise for individual staff members and the broader quality some families found in Comfort Keepers. Several testimonials highlight Lori's reliability and trustworthiness, with repeated acknowledgments that she is kind, dependable, and willing to go beyond the call of duty. Maureen receives particularly strong commendations for conscientiousness and professionalism, with one reviewer calling her "the best" and another describing her care as excellent and deeply attentive. The sentiment across these positive notes is that the company can be well-run and capable when the right staff are in place, and that families feel secure when caregivers are punctual, compassionate, and knowledgeable. The phraseology "Dependable and dedicated team" and "Comfort Keepers of Wallingford is an awesome home care agency" appears alongside individual endorsements of staff who created meaningful, trustworthy connections with clients.

Several accounts further illuminate how a high-quality experience can look in practice when staff are examined on their own merits. One family recounts Carol Carbutti arriving for an initial in-home interview and engaging the father with a gentle, respectful approach that recognized his needs and condition. The caregiver who accompanied the family during regular visits provided steady companionship, and during emergencies she demonstrated calm vigilance - alerting 911 and maintaining composure until help arrived. The family noted that their loved one looked forward to spending time with the caregiver and that Comfort Keepers remained with their father through his hospital stay and eventual passing, underscoring a level of service that many families desperately need during crisis moments. The overall message from these testimonials is that Comfort Keepers can deliver highly positive outcomes when care teams are well-matched, well-trained, and consistently supported by the organization.

Taken together, these experiences illustrate a company with genuine potential and a reservoir of capable, caring personnel, but with systemic issues in communication, caregiver matching, scheduling reliability, and billing practices that can undermine client trust and satisfaction. The negative reports describe a clear pattern: missed appointments, insufficient updates, and the wrong caregiver for someone with significant physical limitations - issues that culminated in terminating the relationship. The positive stories, by contrast, emphasize dependable staff, compassionate care, and meaningful, lasting bonds between caregivers and families. For potential clients evaluating Comfort Keepers in Wallingford, the message is nuanced: the quality you experience may depend heavily on the individuals assigned to your case and how effectively the organization coordinates scheduling, communicates changes, and manages billing. Ensuring proactive confirmations, appropriate caregiver fit, and transparent invoicing would go a long way toward aligning expectations with the high standard of care that many reviewers acknowledge exists within the company.

This part of Wallingford, Connecticut offers convenience and accessibility with a variety of amenities within a few miles radius. With several pharmacies such as CVS, Walgreens, and Rite Aid nearby, access to medication and health supplies is readily available. There are also a range of dining options including fast food chains like McDonald's and Chick-Fil-A, as well as local delis like Ray & Mike's Dairy & Deli. For healthcare needs, there are specialized physicians in the area such as ear, nose, and throat specialists and orthopedic centers. Additionally, there are parks for outdoor recreation and relaxation, as well as a nearby cinema for entertainment. In terms of medical facilities, there are reputable hospitals like Gaylord Specialty Healthcare/Gaylord Hospital and Yale New Haven Hospital within a reasonable distance. Overall, this area provides a mix of essential services and recreational opportunities making it a convenient location for senior living.

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.1 miles)
• Walgreens (3 miles)
• People's Pharmacy Express (3.7 miles)
• Walgreens (4 miles)
• Rite Aid (4.3 miles)

Restaurants

• McDonald's (1.7 miles)
• Ray & Mike's Dairy & Deli (3.8 miles)
• Glenwood Drive-In (4 miles)
• Mikro Depot (4 miles)
• Chick-Fil-A (4.1 miles)
• McDonald's (4.4 miles)
• Friendly's (4.4 miles)

Physicians

• Ear Nose & Throat Specialists (2.3 miles)
• Interventional Immunology Center (3.3 miles)
• Southern New England Ent (3.8 miles)
• Masonic Health Center (4.1 miles)
• CT Orthopaedic Specialists (4.2 miles)
• Connecticut Orthopedic Specialists PC (4.2 miles)
• Connecticut Orthopaedics (4.5 miles)

Parks

• Northford Park (3.4 miles)
• Lock 12 Historical Park (6.9 miles)
• East Rock Park (7.2 miles)
• Wooster Square Park (8.5 miles)
• Edgewood Park (8.9 miles)

Theaters

• Cinemark North Haven (4.2 miles)

Hospitals

• Gaylord Specialty Healthcare/Gaylord Hospital (4.8 miles)
• Hospital of Saint Raphael (8.5 miles)
• Harbor House (8.6 miles)
• Yale New Haven Hospital Blood Drawing Station (8.7 miles)
• Yale New Haven Hospital Saint Raphael Campus (9 miles)

Cafes

• Starbucks (5.2 miles)
• Panera Bread (5.6 miles)
• Starbucks (6.4 miles)
• Kaiydens Coffee (8.6 miles)
• Starbucks (9 miles)

Transportation

• New Haven State Street Station (8.6 miles)