Care Givers Plus in New Haven, CT

Pros

• The agency provides bilingual caregivers who are caring and always make clients feel special.
• Maureen is a wonderful caregiver with experience caring for dementia patients.
• Mary Ellen and Lee are competent, kind, patient, and supportive.
• Mary Ellen matched the right caregiver on the first try.
• The service is outstanding and deeply trusted for quality care.
• Homewatch Caregivers is dedicated to its mission, reliable, and provides consistent staffing.
• The schedulers are available daily and provide helpful support.
• The aides are prompt, courteous, and professional, with changes handled quickly.
• Matthew and his team are supportive, top-notch, and consistently deliver excellent care.
• The caregivers matched by Matthew are phenomenal and provide daily updates to the family.

Cons

• Three no-shows in the first week led to the impression that Homewatch Caregivers might be a scam and not legitimate.
• The experience was described as a complete waste of time.
• She stated she would rate the agency with less than one star if that were possible.
• She characterized the agency as untrustworthy due to the repeated no-shows.

Review

CareGivers Plus in New Haven, viewed through the experiences shared by families who used Homewatch CareGivers of New Haven, is best suited for families seeking highly personalized, in-home care with exceptional caregiver matching, strong dementia expertise, and proactive coordination with medical providers. It works especially well for households that want bilingual support, reliable live-in options, and an ongoing, transparent communication flow that keeps family members in the loop with daily updates and medication management. For families aiming to keep a loved one at home as long as possible, and who value hands-on involvement from a dedicated care manager and owner-level involvement, this option stands out.

Alternatives to consider apply when the priority shifts toward guaranteed scheduling reliability with minimal risk of any no-shows, or when the preference leans toward a facility-based setting or a different cost structure. One family's experience highlights a potential pitfall: a few initial scheduling gaps and caregiver no-shows, which can upend plans in the early weeks. For those who absolutely cannot tolerate any lapse in coverage, or who require a more standardized, predictable staffing model, it may be wise to explore other agencies with stricter adherence guarantees, or to weigh a community-based facility where staffing is more formally structured. For language needs outside of what this team can accommodate, or for models that emphasize different care ratios, alternatives should be evaluated.

The strongest pros - continuity, compassion, and hands-on coordination - largely offset the occasional scheduling hiccups. The reviews repeatedly praise bilingual caregivers and dementia expertise, with caregivers described as caring, patient, and genuinely devoted to the client's well-being. The process of matching caregivers is framed as a strength: families report finding the right person on the first try, and the ongoing liaisons ensure that care plans stay aligned with evolving needs. Beyond the bedside, the care managers and the owner personally engage to troubleshoot, adjust calendars, and maintain a steady flow of communication, which translates into real peace of mind for anxious families.

A second solid pro is the depth of practical support that goes beyond daily companionship. The team emphasizes reliable 24/7 availability, often stepping in to cover complex schedules or medical transitions. A common thread across many reviews is the clear coordination with physicians, rehabilitation teams, and medication management - often including arranging local pharmacy delivery and setting up appointment logistics. Daily or multiple-daily updates through a family portal keep children and siblings informed, which reduces the sense of being out of the loop during a challenging aging process. These elements collectively create a robust, end-to-end home-care solution that many families describe as transformative for their loved one's quality of life.

Still, the portrait is not without its cautions. The most pointed concern comes from a review detailing several caregiver no-shows in the first week, followed by a rigorous, hands-on response from the agency - Matthew and the care team replaced caregivers, tightened oversight, and maintained direct communication with the family. This episode underscores a legitimate risk: initial instability can occur, even in organizations with otherwise sterling reputations. The counterbalance is that the same team demonstrates a willingness to intervene decisively, provide back-up coverage, and keep the family informed in real time, which mitigates long-term risk but requires candid upfront discussions about expectations and contingency plans.

In practical terms, families evaluating this option should press for clarity on the no-show policy, back-up staffing plans, and the exact cadence of updates. It is essential to verify language capabilities, dementia-specific training, and whether live-in arrangements can reliably sustain 24/7 care without gaps. Request recent references from comparable cases, and insist on a documented care plan that includes medication schedules, therapy coordination, and hospital-to-home transitions. With those guardrails, Homewatch CareGivers of New Haven delivers a high-touch, highly reliable in-home care experience that can make a meaningful difference for elders wishing to stay at home with dignity, safety, and consistent, caring companionship.

This part of New Haven, Connecticut, offers a diverse range of amenities and services that cater to the needs of seniors. With multiple physicians, pharmacies, and hospitals within close proximity, residents have easy access to healthcare services. The presence of parks such as Edgewood Park and East Rock Park provide opportunities for outdoor recreation and leisurely strolls. Additionally, there are several cafes and restaurants nearby for dining options. Transportation is also convenient with train stations and an airport in the vicinity. Places of worship are easily accessible for spiritual fulfillment. Overall, this area combines convenience, healthcare accessibility, recreational options, and transportation convenience making it a suitable choice for senior living.

Physicians

• Highly Maintained Body Shop (0.4 miles)
• New Haven Implant and Oral Care (1.2 miles)
• St Raphael Healthcare System (1.2 miles)
• Cornell Scott - Hill Health Center of 226 Dixwell Avenue New Haven, CT (1.4 miles)
• A Place To Nourish Your Health (1.4 miles)
• Cornell Scott - Hill Health Center (2 miles)
• Yale Dermatology Associates PC (2.1 miles)

Restaurants

• McDonald's (0.6 miles)
• Edge of The Woods Market (0.9 miles)
• Mamoun's Falafel (1.6 miles)
• Book Trader Cafe (1.8 miles)
• Arethusa Farm Dairy (1.9 miles)
• Barcelona Restaurant & Wine Bar (2.1 miles)
• Nica's Market (2.4 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)

Parks

• Edgewood Park (0.9 miles)
• Wooster Square Park (2.5 miles)
• East Rock Park (2.7 miles)

Hospitals

• Yale New Haven Hospital Saint Raphael Campus (1.2 miles)
• Hill Health Center Grant Street Partnership (2.6 miles)
• Veterans Affairs CT Healthcare System: West Haven Medical Center (2.7 miles)

Cafes

• Starbucks (1.6 miles)
• Kaiydens Coffee (2.5 miles)
• Starbucks (3.5 miles)
• Panera Bread (3.9 miles)
• Starbucks (5.5 miles)
• Panera Bread (6.1 miles)

Transportation

• New Haven State Street Station (2.3 miles)
• New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (2.4 miles)
• Metro North West Haven Train Station (3.5 miles)
• U-Haul Moving & Storage of Orange (3.8 miles)
• Tweed-New Haven Regional Airport (5.1 miles)
• Robinson Aviation (5.6 miles)

Places of Worship

• Church Of The Holy Spirit (3.6 miles)
• St Barbara Greek Orthodox Church (3.8 miles)

Theaters

• Cinemark North Haven (5.2 miles)