A & B Homecare Solutions - New Haven

Pros

• Inga, Stephanie, and Mariangely are good to work with.
• The managers and team leaders are amazing.
• The team is very kind and welcoming, with great communication and excellent service.
• The team is very friendly and hardworking, providing great service.
• The services are fantastic, reliable, trustworthy, and wonderful.
• The caregivers they've sent provide the assistance and companionship families hope for.
• The setup process is easy and professional, with clear explanations.
• The caregiver has done a wonderful job and is reliable and consistent.
• Families would recommend this service to others for in-home care.

Cons

• The company is shady.
• Caregivers overstayed their time and failed to inform the family, risking overcharging.
• The office phone system is problematic and staff respond rudely when questioned.
• There are frequent scheduling errors, no-shows, and late arrivals with no notice.
• The management, including the supervisor and owner, is problematic and the company should be investigated.
• Staff are underpaid, wages are minimum, and there is no adequate care plan.

Review

A&B Homecare Solutions in New Haven is best suited for families seeking in?home care with ready access to a broad local pool of caregivers and a responsive set of coordinators who can move quickly when issues arise. The service model works best for those who want companionship, help with daily tasks, and flexible visit schedules, with the expectation that the administrative side may occasionally lag. Review patterns show that when certain coordinators are involved, care can be dependable and compassionate, and the agency's size allows backfill to cover gaps in staffing.

Those who should consider alternatives are families demanding unwavering scheduling reliability, crystal-clear billing, and uniformly trained, consistently assigned aides. The most troubling feedback points involve no-shows, late arrivals, or care gaps without timely communication; inconsistent office responsiveness and vague or misrepresented billing practices also recur. If a smooth, predictable experience with transparent charges and strong, proactive customer service is non-negotiable, another agency or a different approach (including facility-based options) may be preferable.

The strongest positives - compassionate, reliable caregivers when assignments hold and the ability to backfill quickly - can offset some downsides, but only to a point. Several reviewers praise caregivers who are steady, kind, and capable of delivering meaningful companionship, with a few coordinators (notably Inga and Stephanie) singled out for fast problem-solving and effective management of situations. In practice, these strengths matter most when the office system is functioning at a high level; they do not erase the consequences of frequent scheduling errors, miscommunication, or billing confusion that recur in other accounts.

Practically, the favorable elements support a workable arrangement if a clear, proactive management approach is in place. Families should press for a formal written care plan, explicit scheduling, and guaranteed backup coverage so that no-shows or miscommunications don't leave a loved one unattended. It is essential to secure direct, consistent contact with a supervisor, and to obtain a transparent, itemized bill with predictable billing cycles and a single, recognizable payer name. Without these guardrails, the advantageous caregivers and responsive coordinators cannot consistently compensate for the administrative turbulence reported by several families.

Visitors and prospective clients should bring specific questions to the table: what is the exact process if a scheduled aide no-shows, who is the designated supervisor for ongoing cases, how are caregivers trained and vetted, and how is care quality monitored? Demand a written care plan with defined tasks, safety protocols, and escalation steps, plus a guaranteed point of contact for billing questions. Check references beyond the marketing materials, especially from families with needs similar to your own, and insist on a short trial window to evaluate consistency, communication, and the ability to maintain a stable routine.

In the end, A&B Homecare Solutions can be a practical choice for families prioritizing access, warmth, and flexibility in an in-home setting, provided there is disciplined oversight and explicit, enforceable governance on scheduling, billing, and supervision. The service can deliver meaningful support when caregivers are steady and coordinators are proactive, but the potential for chaos in administration and billing cannot be ignored. Those who want a frictionless experience with predictable costs and unwavering reliability may want to explore agencies with stronger, more transparent operational controls or consider alternative care pathways while testing A&B's ability to meet a defined set of performance promises.

Restaurants

• McDonald's (0.1 miles)
• Edge of The Woods Market (1.3 miles)
• Mamoun's Falafel (2.1 miles)
• Book Trader Cafe (2.2 miles)
• Arethusa Farm Dairy (2.4 miles)
• Barcelona Restaurant & Wine Bar (2.6 miles)
• Nica's Market (2.8 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Highly Maintained Body Shop (0.3 miles)
• New Haven Implant and Oral Care (1.7 miles)
• St Raphael Healthcare System (1.7 miles)
• Cornell Scott - Hill Health Center of 226 Dixwell Avenue New Haven, CT (1.8 miles)
• A Place To Nourish Your Health (1.9 miles)
• Cornell Scott - Hill Health Center (2.5 miles)
• Kennedy & Perkins Opticians - New Haven (2.5 miles)

Cafes

• Starbucks (1 miles)
• Kaiydens Coffee (3 miles)
• Panera Bread (3.7 miles)
• Starbucks (3.9 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.4 miles)

Parks

• Edgewood Park (1.4 miles)
• East Rock Park (3 miles)
• Wooster Square Park (3 miles)

Hospitals

• Yale New Haven Hospital Saint Raphael Campus (1.7 miles)
• Hill Health Center Grant Street Partnership (3.1 miles)
• Veterans Affairs CT Healthcare System: West Haven Medical Center (3.1 miles)

Transportation

• New Haven State Street Station (2.8 miles)
• New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (2.9 miles)
• Metro North West Haven Train Station (3.9 miles)
• U-Haul Moving & Storage of Orange (4.1 miles)
• Tweed-New Haven Regional Airport (5.6 miles)
• Robinson Aviation (6.1 miles)

Places of Worship

• St Barbara Greek Orthodox Church (4 miles)
• Church Of The Holy Spirit (4 miles)

Theaters

• Cinemark North Haven (5.3 miles)