A & B Homecare Solutions - New Haven

446A Blake street 3rd Floor, New Haven, CT 06515

For more information about senior living options: (844) 490-3973

3.6 from 11 reviews
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Overall Review

Pros

  • pro The caregiver sent by the agency was helpful and reliable.
  • pro The caretaker for one individual did a wonderful job and was reliable and consistent.
  • pro The agency provided a compassionate, caring, and predictable caregiver who helps with household cleaning and getting the individual involved in the community.
  • pro The agency made setting up the service easy and had a large staff to quickly provide replacements when needed.
  • pro The caregivers from the agency were good at following instructions, provided great companionship, and were mostly helpful.
  • pro A&B Homecare provided a wonderful caregiver who made it possible for an elderly individual to spend time with family members they hadn't seen in a while.
  • pro A&B Homecare responded quickly and compassionately when there was a last-minute need for weekend care.
  • pro A&B Homecare has been able to provide assistance and companionship to an out-of-state loved one, giving peace of mind to their family.

Cons

  • pro The family regretted hiring the agency due to numerous chronic issues with the supervisor and owner, which made the experience very unpleasant.
  • pro The agency misrepresented the qualifications of almost all caregivers, leading to disappointment and distrust.
  • pro There were multiple scheduling errors and a complete lack of communication from the office staff, posing risks to patient safety.
  • pro One aide was reportedly neglectful, as they were observed sitting on the couch drinking coffee instead of attending to a high fall risk patient.
  • pro Overall, the experience with the office was described as an absolute nightmare with too many errors and zero accountability.
  • pro Although some caregivers provided decent companionship, they often failed to follow through on cleaning duties or showed up late?twice nobody arrived without any notification.
  • pro There were concerns about inadequate training for some caregivers, stemming from poor guidance from management.

Review

The experience with A&B Homecare has been quite mixed among families seeking in-home care for their loved ones. Some users have shared deeply concerning experiences regarding the agency's management, while others express satisfaction with the caregivers themselves. This duality highlights an important aspect of service industries, where frontline staff can show great dedication despite systemic issues from higher management.

One significant complaint revolves around the supervision provided by the agency. A family recounted a troubling situation involving scheduling errors and mismanagement that created a chaotic environment for both caregivers and patients alike. They noted that while some caregivers exhibited competence and compassion, they were often hampered by poor guidance from supervisors who lacked organization and communication skills. This lack of oversight was considered dangerous for patients, leading to instances where aides failed to fulfill their responsibilities adequately?most alarmingly when one caregiver neglected a high-risk patient altogether.

While there were clear frustrations expressed about the supervisory aspects of A&B Homecare, it is noteworthy that many families found solace in the actual care provided. Several reviews praised specific caregivers for their reliability, compassion, and effectiveness in assisting with daily needs. For example, one reviewer emphasized their appreciation for a dedicated caregiver who not only supported minor household tasks but also encouraged social engagement within the community?illustrating how crucial companionship can be for elderly individuals.

In contrast to those dissatisfied experiences, other families expressed immense gratitude towards A&B Homecare. One account described how well a caregiver connected with an elderly mother during a special visit from her great-grandchildren. This highlights an essential characteristic of caregiving that goes beyond mere physical assistance?providing emotional support and facilitating meaningful familial connections during challenging times is invaluable and was evident in this instance.

Another family echoed similar sentiments about timely and effective service despite last-minute requests for aid. Their experience demonstrated how quickly A&B Homecare could respond to urgent situations without compromising on quality or empathy?a testament to their commitment to customer service that reassured clients during unpredictable circumstances like weekend care needs.

Overall, it seems there has been a transition within A&B Homecare since some families first encountered severe shortcomings under previous management. While past issues related to owner oversight cast shadows on initial impressions of quality care, newer testimonials suggest improvements may have taken place under revised leadership structures. Families looking for compassionate in-home help are likely to find dedicated caregivers at A&B Homecare; however, prospective clients should remain vigilant about ensuring proper supervision practices are also firmly established as part of their caregiving experience.

In conclusion, while many families experienced distressing challenges associated with administrative missteps at A&B Homecare initially, numerous positive individual caregiver interactions underscore the potential benefits available through diligent support services catering to the elderly and disabled populations today. As concerns surrounding operational efficiency continue being addressed internally by newly appointed administrators or owners committed to transforming company culture positively?the client's peace of mind will increasingly hinge upon reliable schedules paired with caring engagements tailored towards individual needs over time.

Description

A & B Homecare Solutions in New Haven, CT is a vibrant and bustling assisted living community located in the heart of the city. Our prime location offers residents easy access to various amenities and services, ensuring a convenient and fulfilling lifestyle.

For those who enjoy a good cup of coffee or tea, there are four cafes nearby where residents can relax and socialize with friends or family. Additionally, our community is surrounded by three beautiful parks, providing ample opportunities for outdoor recreation and leisurely strolls amidst nature.

We understand the importance of healthcare for our residents, which is why we have 18 pharmacies and 13 physicians in close proximity to our community. This ensures easy access to medications, medical supplies, and specialized care whenever needed.

Food lovers will be delighted to know that there are 17 restaurants nearby offering a diverse range of cuisines. Whether residents prefer fine dining or casual eateries, they will have plenty of options to satisfy their cravings.

Transportation is made hassle-free with four transportation options available near our community. Residents can easily access public transport or arrange for private transport services as per their needs.

Spirituality is an essential aspect of many residents' lives, which is why we have two places of worship within close reach. Residents can attend religious services and participate in spiritual activities without having to travel far from home.

For any medical emergencies or specialized care needs, three hospitals are conveniently located near our community. Our residents can rest assured knowing that prompt medical attention is readily available if required.

At A & B Homecare Solutions - New Haven, we strive to provide a comfortable and enriching living environment for our residents. With numerous amenities nearby and convenient access to essential services, our assisted living community ensures that all their needs are met while enjoying an engaging lifestyle in New Haven.

Nearby Places of Interest

Restaurants

  • McDonald's (0.1 miles)
  • Edge of The Woods Market (1.3 miles)
  • Mamoun's Falafel (2.1 miles)
  • Book Trader Cafe (2.2 miles)
  • Arethusa Farm Dairy (2.4 miles)
  • Barcelona Restaurant & Wine Bar (2.6 miles)
  • Nica's Market (2.8 miles)

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • Walgreens (1.2 miles)
  • Walgreens (2.1 miles)
  • Walgreens (2.3 miles)
  • CVS Pharmacy (2.3 miles)
  • Rite Aid (2.6 miles)
  • CVS Pharmacy (2.6 miles)

Physicians

  • Highly Maintained Body Shop (0.3 miles)
  • New Haven Implant and Oral Care (1.7 miles)
  • St Raphael Healthcare System (1.7 miles)
  • Cornell Scott - Hill Health Center of 226 Dixwell Avenue New Haven, CT (1.8 miles)
  • A Place To Nourish Your Health (1.9 miles)
  • Cornell Scott - Hill Health Center (2.5 miles)
  • Kennedy & Perkins Opticians - New Haven (2.5 miles)

Cafes

  • Starbucks (1 miles)
  • Kaiydens Coffee (3 miles)
  • Panera Bread (3.7 miles)
  • Starbucks (3.9 miles)
  • Starbucks (5.8 miles)
  • Panera Bread (6.4 miles)

Parks

  • Edgewood Park (1.4 miles)
  • East Rock Park (3 miles)
  • Wooster Square Park (3 miles)

Hospitals

  • Yale New Haven Hospital Saint Raphael Campus (1.7 miles)
  • Hill Health Center Grant Street Partnership (3.1 miles)
  • Veterans Affairs CT Healthcare System: West Haven Medical Center (3.1 miles)

Transportation

  • New Haven State Street Station (2.8 miles)
  • New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (2.9 miles)
  • Metro North West Haven Train Station (3.9 miles)
  • U-Haul Moving & Storage of Orange (4.1 miles)
  • Tweed-New Haven Regional Airport (5.6 miles)
  • Robinson Aviation (6.1 miles)

Places of Worship

  • St Barbara Greek Orthodox Church (4 miles)
  • Church Of The Holy Spirit (4 miles)

Theaters

  • Cinemark North Haven (5.3 miles)

Frequently Asked Questions

Where is A & B Homecare Solutions - New Haven?

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