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3.6 from 44 reviews
5 stars
26
4 stars
1
3 stars
2
2 stars
2
1 stars
13
Overall Review of A & B Homecare Solutions - New Haven
common22 reviews mention this
Coordinators and communication stand out
Many reviewers describe coordinators who are patient, responsive, and easy to work with.
A large share of reviews mention getting clear help from the coordinator team—explaining services, answering questions, and keeping things moving day to day. Several families and caregivers highlight reliable communication and a willingness to address needs quickly, including through named coordinators. There are also negative notes from a smaller set of reviews about rude office interactions or poor communication, but the overall theme in the praise is strong.
common7 reviews mention this
Care feels steady and companionship-focused
Reviews often connect reliable aides with companionship and day-to-day help.
Multiple reviewers describe caregivers who show up consistently and take care of what families need—sometimes including companionship and support with basic tasks. A few reviews also mention help that goes beyond in-home assistance, like getting a loved one out and involved in the community. Some reviews report problems with reliability or missed visits, but the positive side of this theme centers on predictability and support for daily routines.
caveat6 reviews mention this
Coverage and scheduling problems recur
Several reviewers report gaps, lateness, and scheduling errors that disrupted care.
A recurring concern is missed or inadequate visits, including no-shows and times when no aide arrived or arrived late. Some reviewers also describe caregivers not staying for the full time or issues that left patients without coverage. While some families said it went well overall, these negative accounts focus on reliability and communication breakdowns when plans changed.
caveat2 reviews mention this
Concerns about billing and accountability
A couple of reviews raise concerns about charges and timekeeping.
One family described a billing concern after a caregiver overstayed and communication was unclear about timing, leading to questions about overcharging. Another reviewer complained about a caregiver not staying for the full hour, which they connected to missed time and potential cost issues. These are isolated accounts compared with the broader praise for responsiveness, but they stand out as recurring red flags about accountability.
caveat2 reviews mention this
Training and care planning questioned
Some reviewers question whether caregivers are properly matched and whether care plans are in place.
A couple of reviews describe mismatches in caregiver qualifications and concerns about supervision, especially when substitute caregivers were involved. Another reviewer specifically mentions that there was no care plan provided for the assigned aide. Taken together, these accounts point to variability in how care is prepared and guided, even when some caregivers themselves are described as dedicated.
differentiator2 reviews mention this
Local help and quick backfill
Reviews mention being able to get help on short notice when staffing is available.
Some reviewers highlight that the agency can find an aide quickly, including for a weekend request at the last minute. Another review also notes that when they needed consistent support, the company had enough staff to backfill if needed. This theme is supported by a few positive accounts, though other reviews report the opposite when aides are not available.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Nearby Places of Interest
Restaurants
McDonald's (0.1 miles)
Edge of The Woods Market (1.3 miles)
Mamoun's Falafel (2.1 miles)
Book Trader Cafe (2.2 miles)
Arethusa Farm Dairy (2.4 miles)
Barcelona Restaurant & Wine Bar (2.6 miles)
Nica's Market (2.8 miles)
Pharmacies
CVS Pharmacy (0.2 miles)
Walgreens (1.2 miles)
Walgreens (2.1 miles)
Walgreens (2.3 miles)
CVS Pharmacy (2.3 miles)
Rite Aid (2.6 miles)
CVS Pharmacy (2.6 miles)
Physicians
Highly Maintained Body Shop (0.3 miles)
New Haven Implant and Oral Care (1.7 miles)
St Raphael Healthcare System (1.7 miles)
Cornell Scott - Hill Health Center of 226 Dixwell Avenue New Haven, CT (1.8 miles)
A Place To Nourish Your Health (1.9 miles)
Cornell Scott - Hill Health Center (2.5 miles)
Kennedy & Perkins Opticians - New Haven (2.5 miles)
Cafes
Starbucks (1 miles)
Kaiydens Coffee (3 miles)
Panera Bread (3.7 miles)
Starbucks (3.9 miles)
Starbucks (5.8 miles)
Panera Bread (6.4 miles)
Parks
Edgewood Park (1.4 miles)
East Rock Park (3 miles)
Wooster Square Park (3 miles)
Hospitals
Yale New Haven Hospital Saint Raphael Campus (1.7 miles)
Hill Health Center Grant Street Partnership (3.1 miles)
Veterans Affairs CT Healthcare System: West Haven Medical Center (3.1 miles)
Transportation
New Haven State Street Station (2.8 miles)
New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (2.9 miles)
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
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Extensive nearby amenities and healthcare access.
Exploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips
Navigating Medicare Coverage for In-Home Care Services
In-Home Care Costs in 2025: A Detailed State-by-State Exploration