Elizabeth's Home Health Care Agency LLC

Pros

• Elizabeth's Agency is described as the best, with a caregiver who was wonderful and provided peace and love during the end of life.
• The manager became a trusted friend who bent over backwards to find the right caregiver match, ensuring comfort, safety, and care.
• The agency's caregivers are praised as wonderful, loving, and capable, keeping clients safe, engaged, and comfortable (even for those with Alzheimer's).
• The organization is described as kind, compassionate, and treating clients like family, with caregivers becoming part of the family.
• Families feel blessed to have had Elizabeth's Agency and appreciate the lasting positive impact of the care provided.

Cons

• The reviewer claims Elizabeth's Home Care is more interested in the money they can make than the comfort and well-being of the elderly.
• The reviewer describes the aide as sitting on her phone and not performing tasks like laundry, causing the client frustration.
• The reviewer notes that a caregiver was replaced with little notice, abruptly disrupting the elderly person's routine.
• The reviewer reports it took a long time to obtain a refund after canceling the service.
• The reviewer asserts that the sisters/owners do not care about the elderly community and accuses them of unethical behavior.
• The reviewer alleges the company or its associates called them at night with threats related to a text message they deny sending.
• The reviewer claims funds paid for care do not reach the CNAs and criticizes how the agency handles caregiver payments.

Review

Elizabeth's Agency appears to inspire a wide range of experiences, from deeply meaningful and life-affirming care to problematic episodes that left families frustrated and wary. Taken together, the reviews portray a company capable of delivering compassionate, personal attention when caregivers and management align with a family's needs, while also showing gaps in reliability, communication, and consistency that can be hard on families already navigating difficult health journeys.

Several accounts celebrate the agency for providing truly exemplary care at deeply emotional times. In one story, a live-in caregiver was described as wonderful and exactly what a family needed as their mother neared the end of life. The caregiver offered warmth, peace, and a sense of love that the family valued during a very trying period. Another review details how the agency was eager to arrange consistent morning help for an 85-year-old mom with COPD and limited mobility, with the caregivers becoming more than staff - nearly part of the family as the situation evolved from daytime assistance to more comprehensive needs. The manager was remembered as a trusted friend who patiently matched skilled caregivers with personalities that could sustain safety, companionship, and daily comfort around the clock. The sense of security and continuity - the idea that the right caregiver could not only assist with tasks but also provide protection, engagement, and genuine care - came through repeatedly in these testimonials.

More praise centers on long-term relationships and the human side of caregiving. For families dealing with dementia or Alzheimer's, the caregivers were praised for speaking with and entertaining their loved one, helping to keep him engaged and even laughing. In another story, grandmothers benefited from caregivers who were kind, patient, and passionate about their work, contributing to a sense of well-being and dignity during difficult times. A recurring sentiment in these sections is that caregivers could become integral parts of the family during periods of extended care, with families expressing gratitude for the dedication and for being treated like partners rather than clients. A general sentiment across these accounts is that when the agency succeeds in placing compatible caregivers, the care feels personal, thorough, and loving.

Several reviews speak to the organization's strengths in delivering care that feels like family and treats clients with respect and warmth. Phrases such as "great company," "kind and compassionate," and "we take care of our clients like family" appear to underline a core impression: when the team hits the mark, families feel supported, heard, and hopeful. One account highlighted the idea that the caregivers could provide not only practical assistance but also emotional connection, creating an environment where the person being cared for could experience safety and companionship over years. The overarching message in these positive notes is that Elizabeth's Agency has the potential to be a trusted partner - especially when skilled caregivers who match the patient's needs and personality are consistently available.

But the collection also contains sharp critiques that illustrate real tensions and gaps in service. A notable thread centers on scheduling and reliability, where a plan that started with morning care from 7 to 9 a.m. proceeded to complications: the family paid in advance, but the aide ended up being distant and engrossed in a phone, offering only brief, minimal responses, and failing to help with tasks like laundry that the client expected to be part of the aide's duties. When the aide was reassigned to another client, the family felt blindsided by a sudden change and a lack of transparency about who would be coming next. The final straw for this reviewer was the sense that the agency prioritized the ability to fill slots or secure new clients over maintaining a steady routine for the elderly person, which disrupted a fragile routine and delayed refunds after canceling service.

Another negative voiceella includes a more severe accusation: that the sisters/owners did not care about the elderly community and engaged in behavior that suggested a focus on money tied to insurance rather than patient welfare. In this account, the reviewer contends that an insistence on billing and the handling of funds led to betrayals of trust, including distressing communication from law enforcement and allegations of threats related to text messages. The review also claimed the agency caused confusion and financial loss for CNAs, with the client's money not reaching the caregivers. While these statements are dramatic and involve serious accusations, they reflect the intensity of the reviewer's experience and serve as a cautionary note about the importance of transparent communication, ethical conduct, and clear financial practices in home-care arrangements.

Taken as a whole, the mosaic suggests that Elizabeth's Agency can be an outstanding partner for families seeking compassionate, stable, and person-centered home care. When the match between caregivers and clients is strong, and managers maintain open lines of communication, families report meaningful connections, safety, and genuine relief during challenging health journeys. Conversely, when scheduling, communication, or financial practices falter, families describe frustration, disrupted routines, and a perception that the business emphasis may outweigh the comfort and dignity of the elderly in care. The strongest takeaway is that outcomes hinge on careful caregiver selection, reliable scheduling, transparent billing, and a management approach that consistently prioritizes the well-being and wishes of the person receiving care.

For families considering Elizabeth's Agency, the reviews suggest taking a proactive, thorough approach. Ask about caregiver turnover, scheduling stability, and how shifts are covered when a caregiver is unavailable. Clarify expectations around tasks such as laundry, light housekeeping, and mobility assistance so that routines remain consistent for the care recipient. Inquire about refunds and billing practices to avoid delays, and seek references from families who have navigated both short-term and long-term care needs. Ultimately, the agency seems capable of delivering remarkable, life-affirming care, but realizing that potential appears to depend on alignment across staff, management, and the unique needs and routines of each client.

This part of Branford, Connecticut offers a variety of amenities and services that may be appealing to seniors looking for a peaceful and convenient location. With several hospitals and medical facilities nearby, including the Hospital of Saint Raphael and Yale New Haven Hospital Blood Drawing Station, residents have easy access to quality healthcare. Additionally, there are numerous pharmacies in close proximity for medication needs. The area also boasts a selection of cafes and restaurants such as Starbucks, Panera Bread, and Lenny's Indian Head Inn for dining options. For recreational activities, residents can enjoy parks like Foote Memorial Park and Edgewood Park. Transportation options are readily available with nearby airports and train stations, making it convenient for traveling. Overall, this part of Branford offers a safe and convenient environment for senior living with access to essential services and recreational opportunities.

Hospitals

• Hospital of Saint Raphael (0.2 miles)
• Harbor House (0.2 miles)
• Yale New Haven Hospital Blood Drawing Station (0.5 miles)
• Hill Health Center Grant Street Partnership (6.2 miles)
• Yale New Haven Hospital Saint Raphael Campus (6.7 miles)
• Veterans Affairs CT Healthcare System: West Haven Medical Center (7.4 miles)

Physicians

• Connecticut Orthopaedics (0.2 miles)
• St Raphael's Occupational Health (0.2 miles)
• FUZION Medical Aesthetic Boutique (0.5 miles)
• General Practitioners of Hamden & Branford PC (0.7 miles)
• New England O and P Systems (2.4 miles)
• Mondovi Dental (2.5 miles)
• Family Practice And Internal Medicine Of New Haven County (2.7 miles)

Cafes

• Starbucks (0.8 miles)
• Kaiydens Coffee (5.4 miles)
• Panera Bread (5.8 miles)
• Cilantro Specialty Foods (7.1 miles)

Restaurants

• Stony Creek Brewery (0.9 miles)
• Hornets Nest Deli (1.4 miles)
• Lenny's Indian Head Inn (2 miles)
• Parthenon Diner Restaurant (2 miles)
• The Lobster Shack (3.6 miles)
• McDonald's (3.6 miles)
• McDonald's (3.9 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• Walgreens (1.7 miles)
• Bluepoint Wellness Of CT (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3 miles)

Parks

• Foote Memorial Park (1.4 miles)
• Wooster Square Park (5.3 miles)
• East Rock Park (5.4 miles)
• Edgewood Park (6.9 miles)
• Guilford Town Green (7.1 miles)
• Rollwood Park (7.5 miles)

Transportation

• Robinson Aviation (3.6 miles)
• Tweed-New Haven Regional Airport (3.9 miles)
• New Haven State Street Station (5.5 miles)
• New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (5.7 miles)
• Shore Line East - Guilford Train Station (7.5 miles)
• Metro North West Haven Train Station (7.6 miles)

Theaters

• Cinemark North Haven (5.8 miles)

Places of Worship

• Church Of The Holy Spirit (6.9 miles)