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Branford Hills Healthcare Ctr in Branford, CT

Branford Hills Healthcare Ctr is a nursing home community in Branford, CT.

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Branford Hills Healthcare Ctr in Branford, CT

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  • Interior

    A modern reception desk in an office setting with stylish lighting and decor.

  • Outdoors

    A modern building with a courtyard and patio area, featuring outdoor seating and umbrellas.

  • Bedroom

    A modern and clean hospital room with a neatly made bed and natural light filtering through the window.

  • Trees

    A shaded walkway surrounded by lush trees in a peaceful garden.

  • Landscaping

    A beautiful garden scene featuring a two-tiered fountain surrounded by vibrant flowers and lush greenery.

  • Hallway

    An empty hallway in a hospital with bright lighting and clean floors.

189 Alps Road, Branford, CT 06405

For more information about senior living options: (866) 208-4318

2.5 from 36 reviews
5 stars
13
4 stars
1
3 stars
0
2 stars
0
1 stars
22

Overall Review of Branford Hills Healthcare Ctr

caveat 10 reviews mention this

Care staffing and supervision concerns

Several reviewers describe staffing and supervision gaps that affected safety and follow-through.

Some families report understaffing and delays, including being left alone for long stretches and not getting timely help. A few reviews also describe supervision-related problems like missing bed alarms or a call button that was not available, alongside falls and rapid deterioration. One review says the facility is “medical first” and that there is not enough time or personnel for sustained engagement beyond scheduled needs. Even in more positive reviews, one family points to limited staffing capacity as the main limitation.

caveat 9 reviews mention this

Personal care and rehab dependability

Reviews are divided on whether daily care and rehab support are consistently delivered.

Negative reviews mention missed or incomplete care elements such as toileting help, baths, medication administration, wound attention, and rehab therapy. Several of these accounts describe outcomes that worsened during the stay, including falls, dehydration, malnutrition, hallucinations, and hospital transport. On the other hand, positive reviews describe staff taking care of needs like feeding attention, dressing wounds, and providing physical therapy. At least one family also notes quality care when staff are able to keep up, even while calling out staffing constraints.

caveat 4 reviews mention this

Daily activities feel limited

Many reviewers say there are not enough meaningful daily activities.

Some residents are described as down, bored, and mostly moving around the halls, with not enough day-to-day activities. Another review says enrichment activities can be hard to come by because the facility prioritizes medical care and scheduled therapy and meals. A separate positive review describes staff inviting a resident to participate in activities during the stay. Another negative review adds that long-term residents can have few recreation resources compared with what is needed.

common 13 reviews mention this

Staff professionalism and kindness

Even when experiences were negative, reviewers frequently mention staff trying to help.

Several reviewers describe staff members as professional, kind, and attentive—welcoming families, explaining status, and responding to needs. Some families specifically highlight communication and follow-up, including nurses coordinating and staying involved after-hours. Other reviews contrast that with moments of rudeness, broken communication, or neglect, while still acknowledging that some aides and nurses mean well. Even among the more critical reviews, there are mentions of a small handful of staff and administrators who tried to make things right.

common 2 reviews mention this

Dining is generally acceptable

Reviewers who mention meals tend to describe them as acceptable rather than a problem.

One reviewer says the food is “ok,” while another says their loved one did not complain about food during a late-stage dementia stay. These comments suggest meals are not a consistent point of contention in the reviews that address dining directly. The wider feedback focuses more on staffing, daily care, and activities than on the day-to-day quality of meals.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 190 resident community capacity 190 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Walgreens (1.1 miles)
  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.3 miles)
  • CVS Pharmacy (1.8 miles)
  • Rite Aid (2.2 miles)
  • Walgreens (3.7 miles)
  • CVS Pharmacy (3.9 miles)

Physicians

  • Mondovi Dental (1.2 miles)
  • Family Practice And Internal Medicine Of New Haven County (1.4 miles)
  • General Practitioners of Hamden & Branford PC (1.6 miles)
  • East Haven Pediatrics PC (1.6 miles)
  • St Raphael's Occupational Health (1.9 miles)
  • Connecticut Orthopaedics (1.9 miles)
  • FUZION Medical Aesthetic Boutique (2.4 miles)

Cafes

  • Starbucks (1.3 miles)
  • Kaiydens Coffee (4.5 miles)
  • Starbucks (6.5 miles)
  • Panera Bread (7.7 miles)
  • Panera Bread (8.1 miles)

Restaurants

  • The Lobster Shack (1.5 miles)
  • Stony Creek Brewery (1.9 miles)
  • Lenny's Indian Head Inn (2.4 miles)
  • Hornets Nest Deli (3.4 miles)
  • Parthenon Diner Restaurant (4 miles)
  • McDonald's (4.2 miles)
  • Zeneli Pizzeria (4.4 miles)

Transportation

  • Robinson Aviation (1.8 miles)
  • Tweed-New Haven Regional Airport (2.3 miles)
  • New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (4.6 miles)
  • New Haven State Street Station (4.7 miles)
  • Metro North West Haven Train Station (6 miles)
  • U-Haul Moving & Storage of Orange (7.6 miles)

Hospitals

  • Hospital of Saint Raphael (1.9 miles)
  • Harbor House (2.1 miles)
  • Yale New Haven Hospital Blood Drawing Station (2.1 miles)
  • Hill Health Center Grant Street Partnership (4.9 miles)
  • Yale New Haven Hospital Saint Raphael Campus (5.8 miles)
  • Veterans Affairs CT Healthcare System: West Haven Medical Center (6 miles)

Parks

  • Foote Memorial Park (2.1 miles)
  • Wooster Square Park (4.5 miles)
  • East Rock Park (5.2 miles)
  • Edgewood Park (6.1 miles)

Places of Worship

  • Church Of The Holy Spirit (5.3 miles)

Theaters

  • Cinemark North Haven (6.6 miles)

Frequently Asked Questions

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