Branford Hills Healthcare Ctr

Save

  • Interior

    A modern reception desk in an office setting with stylish lighting and decor.

  • Outdoors

    A modern building with a courtyard and patio area, featuring outdoor seating and umbrellas.

  • Bedroom

    A modern and clean hospital room with a neatly made bed and natural light filtering through the window.

  • Trees

    A shaded walkway surrounded by lush trees in a peaceful garden.

  • Landscaping

    A beautiful garden scene featuring a two-tiered fountain surrounded by vibrant flowers and lush greenery.

  • Hallway

    An empty hallway in a hospital with bright lighting and clean floors.

Branford Hills Healthcare Ctr

189 Alps Road, Branford, CT 06405

For more information about senior living options: (844) 490-3973

2.3 from 22 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
0
1 stars
15

Skilled Nursing Facility

Overall Review of Branford Hills Healthcare Ctr

Pros

  • pro Audra and the nursing staff were phenomenal, and the building was clean and quiet, ideal for healing.
  • pro The physical therapy was excellent, with therapists who were patient and knowledgeable.
  • pro Ark staff were praised for their hard work and dedication.
  • pro The grandmother's caregivers were incredibly patient and accommodating, and the facility was kept clean.
  • pro One reviewer called Ark an excellent place to be - quiet, relaxing, and conducive to rehabilitation.
  • pro Ark provided peace of mind, with loved ones being safe and well looked after.

Cons

  • pro The facility was horrible to his father.
  • pro Extreme neglect caused him to be transported to Yale via EMS.
  • pro He was nonresponsive and had altered mental status for an unknown length of time.
  • pro The facility is not safe for loved ones and families should avoid it.
  • pro He deteriorated daily there, becoming dehydrated, malnourished, and hallucinating.
  • pro There was a consistent lack of communication about medical results, and phone lines were often unanswered.
  • pro The place is grossly understaffed and dirty, with patients receiving no adequate care, rehab, or wound checks.
  • pro The negligence and neglect reportedly led to the death of a relative, prompting calls to shut the place down.

Review

There is a troubling pattern emerging across many accounts from families and loved ones who entrusted Ark Healthcare with rehabilitation and long-term care. Several reviewers describe situations where what was expected - a safe, attentive place for recovery - appeared elusive. From the outset, themes of neglect, delayed responses, and a sense that patients were not receiving timely medical attention dominate multiple stories. In some cases, families recount that their loved ones required emergency services or hospital care after being left in distress for extended periods, leaving the impression that vigilance and advocacy were a constant necessity just to secure basic attention.

A number of visitors recount episodes that raise acute safety concerns. Fathers, grandmothers, and in-laws are described as deteriorating under the facility's watch, sometimes rapidly, prompting EMS transport to hospitals. One reviewer notes a relative who was non-responsive and in altered mental status for an unknown duration, an experience that understandably leaves families shaken. Others describe dehydration, malnutrition, and delirium that seemed to emerge or worsen during the stay, with family members feeling compelled to intervene to rescue their loved ones. In some narratives, families stress that medical developments were not promptly acknowledged or acted upon, fueling fear about what might happen if vigilance and timely care were not present.

Communication, or the lack thereof, features prominently in several reviews. Families report frustration at delays in receiving test results, such as x-rays, and an inability to reach the facility by phone or obtain straightforward updates. Messages left at the front desk often go unreturned, and the sense conveyed is that families must repeatedly chase information rather than be kept informed as a routine part of care. When loved ones are unwell, this breakdown in communication compounds anxiety and undermines trust, leaving some families feeling shut out and uncertain about their relative's status and next steps.

Environmental and operational concerns also recur. Multiple reviews describe unsanitary conditions on the long-term side, including urine on floors, bathrooms that hadn't been properly cleaned, and even a mouse trap left in a room. There are mentions of broken equipment, such as an elevator that was out of service for weeks, which raises additional safety considerations in emergencies. The combination of cleanliness issues, odors, and a sense of neglect contributes to a perception that the facility did not consistently provide the basic level of care and comfort one would expect in a rehab or long-term setting. In some cases, families recount that their loved ones were left in soiled conditions or without adequate assistance with basic needs like using the bathroom, culminating in a highly distressing experience.

Staffing and care quality are described in a spectrum that ranges from troubling deficits to occasional praise. A common thread in the negative reviews is a sense that staff are understaffed and overworked, making it difficult for aides and nurses to monitor and attend to patients in a timely, attentive manner. Respondents frequently describe patients being left unattended for long periods, with questions about whether necessary wound checks or rehab interventions were performed. Yet within the same breadth of experiences, there are notable mentions of individuals who are described as compassionate and capable. Some reviewers highlight specific staff members - audra among the nursing team, a CNA named Brenda, and a physical therapist known as Nathan - who are praised for kindness, responsiveness, and effective care. One review even characterizes the staff as kind and helpful, with quiet, conducive surroundings aiding recovery.

Interwoven with critiques are mixed testimonials that show a more nuanced picture. Several reviews acknowledge serious concerns but also include praise for particular moments of care or recovery. For example, someone recalls a positive recovery experience marked by helpful nurses and a supportive rehab focus, while another patient's family expresses gratitude for a quiet, clean environment and excellent physical therapy. A few reviewers admit that their initial impressions were harsh, later revising their opinions after observing attendant efforts and improvements; one person explicitly apologized for a prior negative assessment, admitting that the facility could be an excellent place for rehabilitation under steady, attentive care.

The overall narrative conveyed by these accounts is not uniform. On one end lies a strong admonition to avoid the facility, rooted in experiences of neglect, fear, and preventable complications that some families believe contributed to their loved ones' worsened conditions or extended recovery. On the other, there are pockets of praise where families felt that staff were competent, supportive, and capable of delivering meaningful rehab and compassionate care. In several stories, the contrast between these extremes underscores the reality that patient experience at Ark Healthcare can vary dramatically depending on the day, the staff on duty, and the level of advocacy brought by families.

For families considering Ark Healthcare, the collection of experiences presents a cautionary tale tempered by occasional positive notes. It reinforces the importance of close, ongoing communication with the care team, proactive monitoring of a loved one's health status, and a readiness to seek additional medical input when concerns arise. While some reviewers describe encounters that leave lasting fear and dissatisfaction, others offer glimpses of what diligent, attentive care can look like in this setting. The common ground across many reviews, however, is the clear need for consistent staffing, thorough patient oversight, and transparent communication to ensure safety and dignity for each resident.

Features

Housing

  • 190 resident community capacity 190 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Branford Hills Healthcare Center is an assisted living community located in Branford, CT. Our community offers a wide range of amenities to ensure residents have a comfortable and enjoyable living experience.

Within our community, residents can take advantage of our beauty salon for all their grooming needs, as well as enjoy watching their favorite shows on cable or satellite TV in the privacy of their own rooms. We also provide community-operated transportation for easy access to nearby destinations, and a computer center for those who want to stay connected with loved ones or pursue personal interests.

Our spacious dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our professional staff. For those who prefer a more intimate setting, we offer kitchenettes in each room for self-prepared meals.

We understand the importance of staying active and healthy, which is why we provide a fitness room and wellness center where residents can engage in exercise programs tailored to their individual needs. Our gaming room and small library offer additional opportunities for entertainment and relaxation.

In terms of care services, we prioritize the well-being of our residents with 24-hour call systems, supervision, and assistance with activities of daily living such as bathing, dressing, and transfers. Our staff are trained in medication management and ensuring special dietary restrictions are met.

At Branford Hills Healthcare Center, we believe social interaction is key to overall happiness and well-being. That's why we offer concierge services to help plan day trips and resident-run activities that encourage engagement within our community. Additionally, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals in close proximity to our community for convenient access to essential services.

Come join us at Branford Hills Healthcare Center where you can live comfortably while receiving the care you need in a vibrant community surrounded by ample amenities and nearby conveniences.

Nearby Places of Interest

Pharmacies

  • Walgreens (1.1 miles)
  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.3 miles)
  • CVS Pharmacy (1.8 miles)
  • Rite Aid (2.2 miles)
  • Walgreens (3.7 miles)
  • CVS Pharmacy (3.9 miles)

Physicians

  • Mondovi Dental (1.2 miles)
  • Family Practice And Internal Medicine Of New Haven County (1.4 miles)
  • General Practitioners of Hamden & Branford PC (1.6 miles)
  • East Haven Pediatrics PC (1.6 miles)
  • St Raphael's Occupational Health (1.9 miles)
  • Connecticut Orthopaedics (1.9 miles)
  • FUZION Medical Aesthetic Boutique (2.4 miles)

Cafes

  • Starbucks (1.3 miles)
  • Kaiydens Coffee (4.5 miles)
  • Starbucks (6.5 miles)
  • Panera Bread (7.7 miles)
  • Panera Bread (8.1 miles)

Restaurants

  • The Lobster Shack (1.5 miles)
  • Stony Creek Brewery (1.9 miles)
  • Lenny's Indian Head Inn (2.4 miles)
  • Hornets Nest Deli (3.4 miles)
  • Parthenon Diner Restaurant (4 miles)
  • McDonald's (4.2 miles)
  • Zeneli Pizzeria (4.4 miles)

Transportation

  • Robinson Aviation (1.8 miles)
  • Tweed-New Haven Regional Airport (2.3 miles)
  • New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (4.6 miles)
  • New Haven State Street Station (4.7 miles)
  • Metro North West Haven Train Station (6 miles)
  • U-Haul Moving & Storage of Orange (7.6 miles)

Hospitals

  • Hospital of Saint Raphael (1.9 miles)
  • Harbor House (2.1 miles)
  • Yale New Haven Hospital Blood Drawing Station (2.1 miles)
  • Hill Health Center Grant Street Partnership (4.9 miles)
  • Yale New Haven Hospital Saint Raphael Campus (5.8 miles)
  • Veterans Affairs CT Healthcare System: West Haven Medical Center (6 miles)

Parks

  • Foote Memorial Park (2.1 miles)
  • Wooster Square Park (4.5 miles)
  • East Rock Park (5.2 miles)
  • Edgewood Park (6.1 miles)

Places of Worship

  • Church Of The Holy Spirit (5.3 miles)

Theaters

  • Cinemark North Haven (6.6 miles)

Frequently Asked Questions

Where is Branford Hills Healthcare Ctr?
What photos are available for Branford Hills Healthcare Ctr in Branford, Connecticut?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

Related Resources

  • how to pay for nursing home care with social securityFinancing Long-Term Nursing Home Care Through Social Security: A Thorough Exploration

    The article explores the complexities of using Social Security to finance long-term nursing home care in the U.S., detailing eligibility requirements and misconceptions, while emphasizing that these benefits often do not cover full costs and highlighting the need for strategic financial planning and professional guidance.

  • pneumonia in elderlyEssential Knowledge on Pneumonia in Older Adults

    Pneumonia significantly affects older adults due to weakened immune systems and atypical symptoms that complicate diagnosis, necessitating early detection and tailored treatment. Risk factors include chronic diseases and cognitive impairments, with preventive measures like vaccinations and healthy lifestyles being crucial for reducing risk.

  • palliative care at homeExploring Palliative Care in the Home: A Comprehensive Overview

    Palliative care enhances the quality of life for seriously ill patients by providing comprehensive support at home through a multidisciplinary team, addressing various needs and prioritizing comfort over curative treatments. While it offers personalized care and involves family in decision-making, challenges like caregiver stress and logistical issues persist, with growing demand prompting advancements in technology and healthcare policies to improve access.