FirstLight Home Care - Denver Southwest, CO

Pros

• Isabelle is a superb caregiver.
• FirstLight Home Care of Central Denver is truly the best.
• Their caregivers truly go above and beyond to care for their clients.
• Lindsey at First Light Home Care is amazing and goes out of her way to take care of senior clients.
• Lindsey and Dina, the owners, consistently go above and beyond to provide peace of mind for families.
• The caregivers at First Light are exceptional, treating patients like family and creating a warm, safe environment.
• They set the standard for what senior care should be.
• Ginger has been a Godsend and an angel.
• The people at FirstLight have been amazingly responsive to questions and concerns.
• FirstLight Home Care has been a real blessing for families, with Lindsey being kind, caring and compassionate.

Cons

• The first CNA slept through the night, requiring the client to wake her to take her to the restroom while in pain and on medication.
• The next night, the caregiver arrived at 7:48 PM instead of 7:00 PM, brought no food, and asked if the client had any.
• The same caregiver the following night brought a Bologna sandwich.
• The caregiver used the client's dishes, pans, and knives without asking.
• The client, being vegan and gluten-free, felt the care did not meet essential stated needs from the start.
• On the third day, nobody showed up as scheduled, and help only arrived at 11:30 AM.
• The caregiver on that day was elderly and frail, leading the client to hurt their back from not being able to bear weight.
• The company charges $41 per hour, nearly $1,000 per day for three days, which is described as unacceptable medical care.
• Dina was rude, uncompassionate, unprofessional, and would not listen; she raised her voice and was unreasonable.
• Kaitlyn promised daily callbacks but never followed through, leaving the client feeling ignored.

Review

A portrait emerges from the various comments and stories shared about FirstLight Home Care of Central Denver that is as varied as it is revealing. On one hand, the company is consistently praised by many families, hospice coordinators, and senior-care professionals who describe a responsive, compassionate team that goes "above and beyond" to support clients and their loved ones. On the other hand, there are sharp, troubling accounts from other clients about missed visits, long delays, meals that ignored dietary restrictions, and interactions with management that left them feeling dismissed. Taken together, the messages paint a complex picture of a provider capable of extraordinary care in the right circumstances, while also illustrating the real frustrations that can occur when scheduling, caregiver fit, and communication fall short.

One of the most troubling accounts centers on a client who hired FirstLight for 24-hour in-home care for three days following post-operative surgery. The narrative describes a sequence of problems that began with a caregiver who fell asleep on the job, requiring the client to wake the aide in order to be assisted to the restroom while in pain and on medications. The situation escalated with a second caregiver arriving late - nearly an hour after the scheduled time - and bringing no meals or snacks. A vegan and gluten-free diet that had been clearly communicated was not observed, leading to a sense of disconnection between the client's needs and the care delivered. On a third day, the client reportedly did not receive any caregiver for a portion of the day, and when help did arrive, the caregiver was described as elderly and frail, contributing to a back strain for the client who could not bear weight without assistance. The financial aspect also figures prominently in this account, with the hourly rate cited at $41 and the resulting daily cost viewed as excessive for the level of service received. The client stated that assurances of "extra training" for caregivers, beyond state requirements, were given by the owner, Dina, only to be met with frustration in ongoing conversations that did not produce meaningful updates or relief. The account concludes with a sense of disappointment in Dina's handling of the situation, including perceived rudeness, unprofessional behavior, and a minimal credit offer that felt insufficient to remedy the experience.

Within the same collection of stories, there is a note of significant contrast: the same provider is also described as having staff members who stand out for excellence. In one review, Isabelle Brooks is highlighted as a superb caregiver who consistently anticipates needs and handles tasks with competence and poise. The client specifically credits Isabelle with being "on top of things" and ready for anything, a testament to the high level of care that some clients witness. This duality - some caregivers delivering outstanding, personalized support while others fall short of expectations - appears repeatedly in the narratives, underscoring the importance of caregiver matching, consistency, and the management of day-to-day operations.

Beyond individual caregivers, a number of professional and professional-adjacent endorsements emphasize the company's overall reputation in the broader elder-care ecosystem. Hospice care coordinators, senior-care advisors, and health-service professionals repeatedly describe FirstLight as a provider that stands apart in several positive respects. They speak of Lindsey and Dina as owners who "go above and beyond" to ensure families feel a sense of peace of mind, knowing their loved ones are in capable and compassionate hands. The testimonials frequently mention the family-focus and the integrity with which staff approach care, with many reviewers framing FirstLight as a standard-bearer for what compassionate in-home care should look like. The praise often centers on responsiveness, attentiveness, and a genuine heart for the work, with several reviewers noting that their clients or patients felt truly nurtured and supported during challenging times.

Personal experiences from clients and caregivers themselves add further texture to the overall picture. Several testimonials celebrate quick response times, flexible scheduling, and the ability to adjust care as needs evolve. Phrases like "they step up when needed," "caregivers who truly care about the person," and "treat patients like family" recur across multiple accounts. Specific anecdotes bring this to life: a caregiver named Kendra Glass was praised for vacuuming, handling laundry, and helping with meals and daily tasks, which in one case freed a family member to attend to medical appointments. Another client speaks of a caregiver who prepared a home-cooked breakfast the following day, illustrating how a well-matched caregiver can make a meaningful difference in a delicate care scenario. There are even stories about caregivers who have helped with errands and household tasks, underscoring the broad scope of support that in-home care can provide beyond direct medical or personal care.

The positive experiences are not limited to clients alone. Staff members and partners who work with FirstLight frequently commend the company for its people-centric approach, with several notes highlighting staff who feel supported and valued in turn. One reviewer, reflecting on the broader community impact, mentions how the company's presence brings joy and energy to events and to the lives of those they serve. Several testimonials highlight the leadership's willingness to coordinate with families, to adapt plans, and to prioritize the comfort and safety of clients even in high-stress periods. The sense that FirstLight is a dynamic, evolving organization - able to grow and respond to diverse needs - comes through in multiple narratives, suggesting that the company has built a strong, capable backbone for delivering in-home care.

The mix of experiences also draws attention to the practical realities of home-based care: consistency, ability to honor dietary restrictions and personal preferences, timely communication, and the right caregiver-client match. Some reviews emphasize the importance of clear expectations and written plans, especially around meal preferences, activity levels, and safety considerations after surgery or during recovery from illness. Others remind prospective clients to perform due diligence, to request references, and to discuss contingencies for emergencies or unplanned gaps in service. The recurring theme is that FirstLight has the potential to provide outstanding, life-affirming care, but that achieving uniformly excellent service depends on reliable scheduling, attentive management, and careful caregiver assignment.

In the final tally, FirstLight Home Care of Central Denver presents as a company with a broad spectrum of experiences across the client and professional community. There are deeply positive stories of compassionate, capable caregivers, supportive and proactive leadership, and a sense of genuine engagement with the families they serve. Equally, there are gripping accounts of service disruptions, communication gaps, and mismatches that highlight the challenges inherent in delivering consistent 24/7 home care in the real world. For families considering FirstLight, the takeaway is not a simple verdict but a nuanced picture: the potential for exceptional, personalized care is clearly present, but it is crucial to verify caregiver assignments, insist on clear care plans, and maintain open lines of communication with the company's leadership. Prospective clients should gather references, confirm dietary and medical accommodations, and seek assurances about scheduling reliability and responsiveness to concerns, so that the care experience can align with the highest standards that many reviewers already associate with FirstLight.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.9 miles)
• Walgreens (3.2 miles)
• King Soopers Pharmacy (3.3 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• Walgreens (3.8 miles)

Physicians

• Centennial Family Care (2.4 miles)
• Colorado Surgical Arts (2.9 miles)
• Biote (3.3 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (3.4 miles)
• DTC Family Health & Walk-In (3.4 miles)
• Alta Vista Dermatology (3.8 miles)
• Spivack Vision Center (3.9 miles)

Restaurants

• McDonald's (2.9 miles)
• The Original Pancake House (3.2 miles)
• Max Taps (3.2 miles)
• Grange Hall (3.3 miles)
• Englewood Grand (3.4 miles)
• McDonald's (3.4 miles)
• Illegal Pete's (3.5 miles)

Places of Worship

• Temple Sinai (3.2 miles)
• Mission Hills Church (3.8 miles)

Cafes

• Black Rock Coffee Bar (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (3.9 miles)
• Starbucks (4 miles)
• Starbucks (4.1 miles)
• Starbucks (4.1 miles)
• Starbucks (4.9 miles)

Parks

• Mamie D Eisenhower Park (3.4 miles)
• Rosamond Park (3.6 miles)
• Kennedy Dog Park (5 miles)
• Ash Grove Park (5.4 miles)
• Ruby Park (5.7 miles)
• Overland Pond Park (5.8 miles)
• Pinecrest Park (5.9 miles)

Transportation

• Arapahoe Light Rail Station (3.6 miles)

Theaters

• AMC Highlands Ranch 24 (4.1 miles)
• Alamo Drafthouse Littleton (4.2 miles)

Hospitals

• Children's Hospital Colorado South Campus (4.8 miles)
• UCHealth Highlands Ranch Hospital (4.9 miles)
• Cherry Creek Eye Center (6.2 miles)