174 Edlun Road, Grand Junction, CO 81503
For more information about senior living options: (844) 490-3973
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The staff are awesome. Diana is an amazing owner. Michelle is an excellent administrator. Martha is a sweetheart. Felix is awesome. Carrie is awesome. Hana is awesome. Taylor M. from BookCliff Manor is patient and hardworking. Myrna is an inspiration and doing a fabulous job. Hailey and Cassidy are loved. MLS Senior Care is a very personal and personable home care provider that truly connects caregivers with clients. Dianne goes miles above and beyond to create schedules that work with Medicaid.
The reviewer states that MLS is not a good agency and would not recommend them. They allegedly verbally abused the client's son, with two different aides calling him mean names. The agency discontinued service for the client without notifying him, sending only a letter. They did not inform the client in person, which was described as unprofessional. The caregiving company is claimed to not care about their clients. One reviewer would have given 0 stars if that were possible.The collection of voices about MLS Senior Care tells a story of a company buoyed by a devoted team and a leadership group that many clients and family members strongly praise. Across the board, the staff are celebrated for their warmth, patience, and personal touch. People repeatedly highlight the owner, Diana, and the administrator, Michelle, as central figures who set a compassionate tone for the agency. The praise cascades through every corner of the organization, from the evening shift to the administrative desks, with residents and families feeling seen, heard, and valued.
Within this framework of appreciation, several individuals stand out as shining examples of the care culture. Martha, identified as the evening QMAP, is described as a sweetheart, bringing kindness and steady support to the evenings. The caregivers get repeated love, too: Felix is called awesome, Carrie and Hana are singled out for their excellence, and the entire team is portrayed as performing at a high level under the owner's guidance. Taylor M., who has connections with a client at BookCliff Manor, is recognized as patient and hardworking, underscoring a broader sense that MLS fosters dependable, diligent caregiving across different settings. New leadership is also welcomed, with Myrna introduced as the new resident service director and described as an absolute inspiration, doing a fabulous job, while Hailey, Cassidy, and Olivia are named with affection as part of the extended MLS family.
Amid the overwhelmingly positive sentiment, there are serious counterpoints from some reviewers who report troubling experiences. One reviewer states, This is not a good agency and I do not recommend them. They verbally abused my son, who has special needs and is paraplegic; he told me that two different aides called him mean names. This account is stark and troubling, even as it sits alongside the many compliments. The reviewer emphasizes that they fired the agency immediately after learning of the abuse, underscoring a strong reaction to mistreatment and a commitment to protecting their loved one.
Another perspective comes from a friend of a client who was with MLS for two years. The client is paraplegic and relied on the agency for daily tasks like grocery shopping, food, and medications. About a week and a half prior, the caregiver announced she was leaving, and the client received a letter stating that MLS was discontinuing service for him. There was no in-person visit or direct handoff, leaving the client scrambling to find new help. The reviewer describes this as uncool and unprofessional, highlighting the impact on a vulnerable person who needed stable support at home.
Despite these negative experiences, other reviewers offer a strong counterbalance by sharing stories of care that feels truly personal and reliable. The sentiment "Everyone is so caring, thoughtful" recurs, suggesting that many families feel their loved ones are treated with genuine attention. One widely shared narrative recounts how MLS helped when a mother-in-law and sister-in-law lost their caregiver, even from 1000 miles away. Dianne is singled out for going miles above and beyond to design a schedule that Medicaid could cover. The caregivers are praised for kindness, patience, and consistent updates, with one note highlighting how MLS communicated well and kept families informed about problems or delays. After the mother-in-law passed, MLS continued to help with the transition by assisting with moving and even packing boxes, illustrating a deep, ongoing commitment to the family beyond routine caregiving.
Another way the positive experiences are framed speaks to the personal, almost familial bond that MLS can establish. The line MLS is a very personal and personable home care provider describes a deep connection with a caregiver who attends to needs big and small. The overarching message from these supporters is that MLS fosters true friendships and trusted relationships, going beyond basic tasks to offer companionship, reassurance, and practical support in daily living.
Taken together, these reviews paint a nuanced portrait of MLS Senior Care. On the one hand, there is clear, heartfelt appreciation for a team that shows up with warmth, reliability, and a sincere desire to improve quality of life for clients. The owner and leadership are cited as pivotal forces behind this culture, with staff like Martha, Felix, Carrie, Hana, Hailey, Cassidy, Olivia, and many others regularly celebrated for their dedication. On the other hand, the collection does not shy away from serious concerns: allegations of verbal abuse, and accounts of abrupt, letter-only discontinuations of service that left clients and families in difficult positions. These contrasts suggest that MLS Senior Care can be an extraordinary source of support and comfort for many, while also raising important questions about client safety, continuity of care, and the handling of caregiver transitions.
For anyone considering MLS, the stories emphasize two core takeaways. First, the human element matters most: there are many caregivers who are described as loving, patient, and deeply committed, and there is a leadership team that seems to foster strong, personal connections with clients and families. Second, there is a cautionary note about consistency and communication during caregiver changes or service discontinuations. While some families report seamless coordination and ongoing support, others experienced abrupt changes that disrupted daily life for someone who relies on consistent assistance. Balancing these experiences is essential, and potential clients may want to have candid conversations about care plans, communication protocols, and the transition processes to ensure that the care aligns with their loved one's needs and expectations.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Walker (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Family Care Assisted Living in Grand Junction, CO is a warm and welcoming community that strives to provide exceptional care and support for seniors in need. As a board and care home, we offer a cozy residential setting where our residents can feel at ease and receive the personalized attention they deserve.
Our community boasts a range of amenities designed to enhance the lives of our residents. We have a beautiful dining room where delicious meals are served, ensuring that all dietary needs and restrictions are met. Each living space is fully furnished, creating a comfortable and homely environment. Our outdoor space provides an opportunity for residents to enjoy fresh air and nature, while our Wi-Fi/high-speed internet keeps them connected with loved ones.
At Family Care Assisted Living, our dedicated staff members are committed to providing assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure continuity of care for our residents. Our trained professionals help manage medication schedules and provide appropriate diabetes diets for those who require it.
To keep our residents engaged and active, we offer a variety of scheduled daily activities that cater to diverse interests. Additionally, the surrounding area provides numerous options for entertainment and leisure. With 8 cafes, 3 parks, 6 pharmacies, 23 physicians, 33 restaurants, 5 transportation services nearby, as well as places of worship and theaters in close proximity, there is never a shortage of things to do or places to visit.
Choosing Family Care Assisted Living means choosing compassionate care in a supportive environment. Our team is dedicated to meeting the unique needs of each individual resident while fostering a sense of belonging within our community.
Family Care Assisted Living is located at 174 Edlun Road, Grand Junction, CO 81503 in Mesa County, Colorado
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