Olivebranch Unity Health Services, LLC in Colorado Springs, CO

Pros

• WellLife Medical provides a wide range of health services under one roof with friendly, knowledgeable staff.
• Susan Jones is amazing and helps patients get their life back.
• Susan is caring, funny, and a brilliant NP who talks to patients like long-time friends.
• The blood panels at WellLife are thorough and well explained.
• The center understands and supports bioidentical hormone therapy, with patients reporting improved sleep, energy, and well-being.
• The team is personable, professional, and genuinely attentive to patient concerns.
• Many patients experience substantial weight loss and improved health through WellLife's programs.
• In-house labs and comprehensive testing give patients a full picture of their health.
• Susan and the WellLife staff are consistently praised as the best, with strong recommendations from patients.
• The office environment is welcoming, efficient, and supportive, often described as more than a typical med spa.

Cons

• They describe a horrible experience at the place.
• They claim billing issues led to significantly higher costs due to incorrect codes.
• They say prescriptions were not properly sent, causing months of delays and headaches.
• They accuse the NP of talking about herself too much and not listening to the patient.
• They say the staff were rude and uncaring about their concerns.
• They report that the office never returns calls and is unresponsive.
• They state the practice is unorganized, unprofessional, and a liability.
• They feel treated like just a number and note a lack of personalized care.
• They warn others not to go to this place.

Review

Olivebranch Unity Health Services, LLC in Colorado Springs is best suited for adults seeking an integrated, hormone-forward approach to primary care - especially those pursuing bioidentical hormone therapy, weight management, thyroid optimization, and sleep improvement all under one roof. The community shines when patients value a long-term, relationship-driven model, with Susan Jones and a tightly knit team delivering thorough lab work, personalized treatment plans, and ongoing adjustment based on concrete results. This is particularly compelling for active-duty servicemembers, veterans, and their families who appreciate care that recognizes military experience as part of the care continuum.

Those who may want to consider alternatives include anyone seeking highly predictable administrative processes, transparent pricing, and consistently timely communication. A portion of reviews flag billing complications, insurance code confusion, and recurring questions about charges and follow-ups. Several patients report difficulty reaching staff, delays in prescriptions, and inconsistent follow-through on administrative tasks. For families prioritizing plain-vanilla primary care with minimal friction or a strictly budget-conscious model, other providers may deliver a simpler, more predictable experience.

The strongest positives center on a comprehensive, lab-driven approach to wellness. In-house labs and deep blood panels enable tailored hormone optimization, weight loss programs, and metabolic monitoring that many patients note as transformative. The staff is repeatedly described as knowledgeable, approachable, and genuinely caring, with Susan Jones singled out as a standout clinician who listens, explains results clearly, and crafts personalized regimens. The capacity to address multiple needs - from BHRT to thyroid management to sleep studies - without bouncing between specialists is a practical a-ha for busy adults seeking cohesion.

On the downside, operational friction can dampen the otherwise strong medical value. Billing disputes and billing-code misfires have caused substantial stress for some patients, undermining trust in the administrative layer even when medical care remains solid. Communication gaps - late callbacks, delays in sending prescriptions, and occasional mismatches between what is promised and what is delivered - subtract from the overall experience. A few reviews describe staff interactions as less supportive or less responsive, and those who prize instant, no-surprise service may find this aspect challenging.

Yet the clinical upside often offsets these downsides for a substantial segment of patients. When goals center on sustained energy, clearer sleep, weight loss, and more balanced lab results, the care plan - rooted in thorough testing and careful lifestyle guidance - can produce meaningful, durable improvements. Veterans and active-duty clients frequently report favorable insurance experiences, with TRICARE coverage for services, streamlined visits, and a sense of being understood within a military-connected care framework. For many, the gains in quality of life - improved sleep, weight control, better mood, and better lab stability - outweigh occasional administrative bumps.

For families deciding whether to move forward, the practical steps are clear. Schedule a detailed intake to map out goals, confirm what services are covered by insurance, and establish how billing and follow-up will be managed. Ask pointed questions about appointment availability, prescription timelines, and who handles billing disputes before enrolling. If a transparent, steady rhythm of care and a strong emphasis on hormone optimization align with the loved one's priorities, Olivebranch Unity Health Services is a compelling choice in the Springs. If, instead, predictable pricing, flawless administrative follow-up, and strictly conventional primary care take precedence, alternatives should be explored. In the right circumstances, this community offers a rare, highly effective blend of medical sophistication and personal attention that can redefine what good senior healthcare feels like.

This area of Colorado Springs, Colorado offers a variety of amenities and services that would be beneficial for seniors looking to live in the area. With several cafes, restaurants, and parks nearby, there are plenty of opportunities for socializing and enjoying the outdoors. In addition, there are multiple hospitals and physicians offices within close proximity, providing convenient access to healthcare services. The presence of places of worship also allows for spiritual fulfillment. Transportation options such as park-n-ride facilities and pharmacies like Walgreens make it easy to get around and take care of daily needs. Overall, this area provides a well-rounded environment for senior living with a range of resources readily available.

Cafes

• Dutch Bros Coffee (0 miles)
• Urban Steam Coffee Bar and Cafe (1 miles)
• Good Neighbors Meeting House (1.5 miles)
• Dutch Bros Coffee (2.2 miles)
• Jives Coffee Lounge (2.5 miles)

Hospitals

• Penrose St Francis Hospital (0.2 miles)
• St Francis Health Center (0.5 miles)
• Memorial Health Scheduling Service (1.1 miles)
• Memorial Hospital (1.1 miles)
• Memorial Health System Cancer (1.2 miles)
• Memorial Hospital (1.7 miles)
• Total Renal Care (1.8 miles)

Restaurants

• McDonald's (0.4 miles)
• Phantom Canyon (0.4 miles)
• Odyssey Gastropub (0.5 miles)
• Shuga's (0.6 miles)
• 503W (0.8 miles)
• McDonald's (1.2 miles)
• Chick-Fil-A (1.5 miles)

Parks

• John "Prairie Dog" O'Byrne Park (0.4 miles)
• America the Beautiful Park (0.7 miles)
• Memorial Park (1.2 miles)
• Monument Valley Park (1.6 miles)
• Bear Creek Regional Park (2.3 miles)
• Bear Creek Regional Park (2.4 miles)
• Quail Lake Park (3.3 miles)

Physicians

• Spring Natrual Medicine (0.4 miles)
• Glover Kristina DO - UCHealth-Kristina Glover DO (1.1 miles)
• Boulder Medical Building (1.3 miles)
• Printers Park Medical Plaza (1.4 miles)
• UCHealth Breast Surgical Clinic - Printers Park (1.4 miles)
• Medical Plaza (1.6 miles)
• Kaiser Permanente Parkside Medical Offices (1.7 miles)

Places of Worship

• First United Methodist Church (0.6 miles)
• Sacred Heart Catholic Church (2.1 miles)
• Calvary Worship Center (2.9 miles)

Transportation

• I-25/Tejon Park N Ride (1.2 miles)

Pharmacies

• Walgreens (1.3 miles)
• Lee Osterle (1.3 miles)
• Walgreens (1.7 miles)
• Quality Choice (2 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Penrose Main & In Patient Phrm (2.3 miles)

Theaters

• Cinemark Tinseltown USA and XD (3.1 miles)