Olivebranch Unity Health Services, LLC

Pros

• Susan Jones is amazing, caring, funny, and a brilliant NP who treats patients like long-time friends.
• WellLife Center is more than a medSpa, offering comprehensive care including primary care, mental health, IV therapy, hormone regulation, weight loss, and testosterone.
• The staff are friendly, professional, and compassionate, with in-house lab testing providing a full health picture.
• Susan's expertise in bioidentical hormones and hormone replacement therapy helps patients sleep through the night, regain energy, and feel like themselves again.
• Blood work is thorough and tailored to individual needs, with hormones compounded to fit each patient.
• Reba, the office manager, is a gem who solves problems and makes the experience smoother.
• New patients feel comforted, supported, and listened to, with compassionate care for menopause and health journeys.
• The clinic is supportive of active military personnel and veterans.

Cons

• They encountered billing issues and unexpected costs, with copays rising from $32 to $150 plus visits.
• They described the experience as horrible due to delays, miscommunication, and records not being sent.
• They felt the NP talked about herself rather than listening to their concerns.
• They experienced weeks of unreturned calls and difficulty getting prescriptions processed.
• They suffered migraines and frustration from delayed or unmanaged medication.
• They felt unheard, gaslit, and dismissed after years of seeking care.
• They felt treated as a number rather than a patient, with poor customer service and unresolved issues.
• They reported that ongoing billing stress contributed to a severe stress-induced seizure.

Review

WellLife Medical presents itself as a multi-faceted health hub, offering a broad spectrum of services under one roof. The reviews portray a practice where a diverse team handles primary care, women's health, hormone management, weight loss, mental health, IV therapy, and even med spa treatments. Across the board, patients describe a warm, approachable environment with friendly, knowledgeable staff who make visits feel less clinical and more supportive. The consensus is that the organization excels at creating a space where patients feel heard and cared for, and where a wide range of health needs can be addressed in a coordinated way.

A central thread running through many of the anecdotes is the standout role of Susan Jones, a nurse practitioner who seems to have made a significant impact on several lives. Patients repeatedly call her "amazing," "caring," and "brilliant," highlighting her ability to listen and connect - as if she and the patient are long-time friends. The praise extends beyond bedside manner to clinical acumen: Susan is commended for offering thorough explanations, recommending evidence-based hormone therapies, and personally aligning her own practices with the treatments she prescribes. Many describe finding not only relief but a sense of being understood after years of feeling unheard or dismissed by other clinicians.

The testimonials emphasize Susan's work with bioidentical hormones and hormone replacement therapy (HRT), especially for those navigating menopause and its symptoms. Reviewers note that she orders and reviews comprehensive blood panels, tailors hormone compounds to individual needs, and provides a sense of hope when other providers told them changes were simply a normal part of aging. Sleep quality, energy, memory, and overall wellbeing are cited as notable improvements after starting personalized hormone regimens, with some patients reporting substantial life changes within just a few months. There is a strong sense that Susan treats patients with both scientific rigor and empathy, and that this combination sets WellLife apart for those seeking hormone optimization.

Beyond hormones, several reviewers mention the broader capabilities of WellLife - weight loss programs, thyroid management, and other primary care needs. One patient specifically credits the center with helping them lose weight and regain health, while another describes following their trusted primary care physician to WellLife because of the level of care and continuity they provide. The consistent messages about the in-house testing, the comprehensive approach, and the sense that the team "covers it all" reinforce the impression of a well-rounded practice capable of addressing long-term wellness in a cohesive way.

Several patients recount meaningful personal experiences that extend beyond routine care. New patient visits are described as emotional and supportive, with a mix of compassion, spirituality, and humor. The sense of partnership in the care journey - where the medical team stands with the patient through hormone transitions and life changes - comes through strongly. Some reviewers even report completing a transformation in their day-to-day life: improved sleep, stabilized thyroid function, significant weight loss, and more stable energy levels. The overall impression is that WellLife, with Susan at the helm, has the capacity to lift quality of life in tangible, lasting ways.

Not every experience is positive, however. A notable portion of the feedback addresses issues with insurance billing and administrative processes. One reviewer describes a shift from a modest co-pay to a much higher out-of-pocket burden, attributing the change to incorrect billing codes and insurance handling. That patient stopped seeking care due to the ongoing financial impact, despite appreciating the staff's friendliness. A subsequent update paints an even more troubling picture, signaling distress and perceived neglect tied to billing stress, and noting a severe personal consequence (a stress-induced seizure) that the reviewer links to the financial and administrative strain. This thread highlights a tension between exemplary clinical care and frustrating, if not harmful, administrative experiences.

Another negative narrative centers on a consult that devolved into a frustrating runaround with insurance and prescriptions. The reviewer recalls a quick, impersonal initial exam, followed by delays and miscommunications about whether their insurance would be accepted, whether medications would be prescribed, and whether the necessary records were transmitted to the pharmacy. The account describes a cascade: a lack of timely updates, a pharmacy that could not locate records, and a timetable that stretched to weeks, culminating in migraines and patient frustration. The reviewer characterizes the NP's communication as self-focused and notes a perceived lack of responsiveness when questions arose about the treatment plan. The experience culminates in a decision to discontinue treatment due to ongoing problems with scheduling, communication, and coordination.

In response to the negative experiences, at least one reviewer provides a detailed counterpoint, asserting that the core issue was not the patient's demands but the business's basic operational gaps - specifically around communication, prescription transmission, and timely callback. This commenter contends that a patient's right to clear and reliable service should supersede any complaints about expectations, and they challenge the organization's handling of conversations that should have prioritized the patient's needs over personal anecdotes or self-promotion. The exchange underscores a common tension in health care: excellent clinical care versus consistently reliable administrative systems.

In sum, WellLife Medical and Susan Jones are celebrated for delivering high-quality, compassionate clinical care that helps patients navigate menopause, hormone therapy, weight management, and overall wellness. The stories speak to a clinic that can transform quality of life and restore a sense of normalcy for many individuals, including veterans and active military personnel. Yet the collection of reviews also reveals important fragility in clinical operations: billing practices, insurance coordination, prescription processing, and timely communication can deeply affect patient trust and ongoing engagement. The overall portrait is of a practice with extraordinary clinical capabilities and deeply loyal patients, tempered by real-world administrative challenges that users hope will be addressed to ensure every patient can experience the best of both worlds.

This area of Colorado Springs, Colorado offers a variety of amenities and services that would be beneficial for seniors looking to live in the area. With several cafes, restaurants, and parks nearby, there are plenty of opportunities for socializing and enjoying the outdoors. In addition, there are multiple hospitals and physicians offices within close proximity, providing convenient access to healthcare services. The presence of places of worship also allows for spiritual fulfillment. Transportation options such as park-n-ride facilities and pharmacies like Walgreens make it easy to get around and take care of daily needs. Overall, this area provides a well-rounded environment for senior living with a range of resources readily available.

Cafes

• Dutch Bros Coffee (0 miles)
• Urban Steam Coffee Bar and Cafe (1 miles)
• Good Neighbors Meeting House (1.5 miles)
• Dutch Bros Coffee (2.2 miles)
• Jives Coffee Lounge (2.5 miles)

Hospitals

• Penrose St Francis Hospital (0.2 miles)
• St Francis Health Center (0.5 miles)
• Memorial Health Scheduling Service (1.1 miles)
• Memorial Hospital (1.1 miles)
• Memorial Health System Cancer (1.2 miles)
• Memorial Hospital (1.7 miles)
• Total Renal Care (1.8 miles)

Restaurants

• McDonald's (0.4 miles)
• Phantom Canyon (0.4 miles)
• Odyssey Gastropub (0.5 miles)
• Shuga's (0.6 miles)
• 503W (0.8 miles)
• McDonald's (1.2 miles)
• Chick-Fil-A (1.5 miles)

Parks

• John "Prairie Dog" O'Byrne Park (0.4 miles)
• America the Beautiful Park (0.7 miles)
• Memorial Park (1.2 miles)
• Monument Valley Park (1.6 miles)
• Bear Creek Regional Park (2.3 miles)
• Bear Creek Regional Park (2.4 miles)
• Quail Lake Park (3.3 miles)

Physicians

• Spring Natrual Medicine (0.4 miles)
• Glover Kristina DO - UCHealth-Kristina Glover DO (1.1 miles)
• Boulder Medical Building (1.3 miles)
• Printers Park Medical Plaza (1.4 miles)
• UCHealth Breast Surgical Clinic - Printers Park (1.4 miles)
• Medical Plaza (1.6 miles)
• Kaiser Permanente Parkside Medical Offices (1.7 miles)

Places of Worship

• First United Methodist Church (0.6 miles)
• Sacred Heart Catholic Church (2.1 miles)
• Calvary Worship Center (2.9 miles)

Transportation

• I-25/Tejon Park N Ride (1.2 miles)

Pharmacies

• Walgreens (1.3 miles)
• Lee Osterle (1.3 miles)
• Walgreens (1.7 miles)
• Quality Choice (2 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Penrose Main & In Patient Phrm (2.3 miles)

Theaters

• Cinemark Tinseltown USA and XD (3.1 miles)