Wyndham Place

Pros

• The staff are excellent, courteous, respectful, and highly professional.
• Management is friendly and makes residents feel at home.
• The environment is quiet, with neighbors who are extremely nice and welcoming.
• Shelly Dishong is one of the sweetest people who cares deeply for tenants and treats their concerns like family.
• The facilities are fantastic and well-regarded by residents.
• Shelly was fantastic in placing a resident's mother and is considered a great manager who helps with the process.
• The neighbors are nice, contributing to a positive community atmosphere.

Cons

• Front desk is extremely rude.
• Nicole in the office is horrible.
• She's rude and she always smells like weed, and it gives me a headache.
• She's extremely unprofessional.
• She also just makes things up.
• Shelly Dishong and Beacon Management do not care about people.
• Shelly became hostile, threw her pen on the desk, and was very rude.
• Shelly is rude, condescending, and nasty.
• They refused to refund the deposit.
• She's crazy.
• The reviewer warns not to trust Shelly, saying she will turn on you like a viper and steal your money.

Review

The collection of reviews presents a picture of a senior apartment community that many residents find deeply appealing, but with a stubborn rough edge in certain interactions. Several writers emphasize how quiet the property is, how nice and welcoming their neighbors are, and how management can feel both supportive and efficient. One reviewer shared a personal history that makes the lease feel like a real blessing: after years of homelessness and time in a nursing facility, moving in felt like a profound relief, with neighbors who greet each other in the hallway and management that feels friendly and approachable. In this thread of praise, the overall vibe is that the building itself is pleasant - well-suited to independent living - and that the social atmosphere among residents contributes to a strong sense of community.

However, the tone shifts sharply when the focus turns to office staff, particularly at the front desk or in the management office. Several remarks hinge on a perception of rudeness and unprofessional behavior from Nicole in the office, including claims that she smells of weed, makes things up, and gives bad or misleading information to residents - such as exaggerating or misreporting cable options. One reviewer explicitly says she overheard Nicole screaming at another manager, Darla, in another building, and labeled Nicole "crazy." These observations paint a picture of a tense, sometimes hostile office environment that undermines otherwise positive resident experiences and contributes greatly to a sense of inconsistency in how residents are treated.

Amidst the mixed professionalism, there is a strong, recurring thread of praise for Shelly Dishong, who is described by several reviewers as kind, warm, and clearly invested in tenants' well-being. She is repeatedly dubbed "one of the sweetest people," someone who cares for tenants as if they were family and who makes what happens to them feel personal and urgent. The praise extends to her ability to navigate procedures and regulations with a patient, helpful stance. Yet even within the Shelly-focused admiration, there are caveats: some residents say that when people are denied housing or are not truthful, she calls them out and that this assertive approach can provoke others to create "nonsense" about her. A sense of tension emerges around the idea that her kindness can flip into a stern, corrective role when policies or honesty are in question, and some comment that jealousy among other staff or residents complicates the social dynamics around her.

The most pointed criticisms target the management team as a whole and the handling of specific lease- and move-in situations. One long-hearted critique accuses Shelly and Beacon Management of not caring about people, arguing that her initial warmth hides a core untruthfulness and a willingness to belittle or disrespect residents. This reviewer describes a particularly fraught encounter in which they refused to sign a lease because the local housing authority had not approved the move-in, calling Shelly hostile, throwing a pen, and predicting that the arrangement wouldn't work out. The reviewer says the housing authority did approve the unit, but Shelly's conduct, along with a lack of update from the corporate office, left a lasting impression of distrust. They claim Shelly has poor knowledge about Section 8 and accuse her of saying things that she later denies, painting a portrait of a management approach that can feel unpredictable, capricious, and self-serving.

Interspersed with the negative experiences are a few positive, almost contradictory notes about Shelly's performance. In one instance, Shelly is praised for successfully placing a resident's mother in a suitable unit, described as "fantastic" and making the process smoother than expected. That account contrasts with the harsher depiction of Shelly as untrustworthy or even predatory in other contexts, underscoring the inconsistent experiences that tenants have had with the same manager. The split descriptions suggest that interactions may vary significantly depending on the specific situation, the particular staff member involved, and possibly the expectations or demands of different residents.

Taken together, the reviews present a complex, multi-faceted portrait of this senior living community. The building itself is heralded as a quiet, pleasant, and well-located place with neighbors who socialize and look out for one another, which clearly earns it a loyal following. Yet the offices and leadership - particularly in some incidents and with certain staff members - are seen as fraught with miscommunication, perceived insensitivity, and inconsistent handling of policies and deposits. The strongest recurring figure in the discourse, Shelly Dishong, embodies both warmth and firmness in equal measure, yielding praise from some residents and serious cautions from others. The result is a mosaic of experiences: many residents feel blessed to live there and sing its praises, while others warn that interactions with the management team can sour quickly, shaping a very different overall impression of what the community has to offer.

This part of Colorado Springs offers a variety of dining options within close proximity, including Shuga's and Edelweiss Restaurant for those seeking diverse culinary experiences. Additionally, there are several cafes such as Urban Steam Coffee Bar and Dutch Bros Coffee for casual gatherings or relaxing outings. For medical needs, there are physicians offices and hospitals nearby, including Penrose St Francis Hospital and Memorial Health Scheduling Service. Residents can enjoy nature at the nearby parks like America the Beautiful Park and Bear Creek Regional Park, offering opportunities for leisurely walks or picnics. Pharmacy options like Walgreens and CVS provide convenient access to medications, while places of worship such as First United Methodist Church cater to spiritual needs. Overall, this area of Colorado Springs offers a mix of amenities that cater to various aspects of senior living, making it a potentially attractive option for those considering retirement in the city.

Restaurants

• Shuga's (0.3 miles)
• Phantom Canyon (0.8 miles)
• Chick-Fil-A (0.9 miles)
• McDonald's (0.9 miles)
• Edelweiss Restaurant (1 miles)
• 503W (1 miles)
• Odyssey Gastropub (1.1 miles)

Cafes

• Urban Steam Coffee Bar and Cafe (0.6 miles)
• Dutch Bros Coffee (0.6 miles)
• Good Neighbors Meeting House (2.1 miles)
• Dutch Bros Coffee (2.4 miles)
• Jives Coffee Lounge (2.8 miles)
• Starbucks (3.7 miles)

Transportation

• I-25/Tejon Park N Ride (0.6 miles)

Physicians

• Spring Natrual Medicine (0.7 miles)
• Printers Park Medical Plaza (1.5 miles)
• UCHealth Breast Surgical Clinic - Printers Park (1.5 miles)
• Glover Kristina DO - UCHealth-Kristina Glover DO (1.5 miles)
• Medical Plaza (1.7 miles)
• Boulder Medical Building (1.7 miles)
• Kaiser Permanente Parkside Medical Offices (1.8 miles)

Hospitals

• Penrose St Francis Hospital (0.7 miles)
• St Francis Health Center (0.9 miles)
• Memorial Health Scheduling Service (1.5 miles)
• Memorial Hospital (1.5 miles)
• Memorial Health System Cancer (1.7 miles)
• Total Renal Care (1.8 miles)
• Memorial Hospital (1.9 miles)

Parks

• America the Beautiful Park (0.8 miles)
• John "Prairie Dog" O'Byrne Park (0.9 miles)
• Memorial Park (1.4 miles)
• Monument Valley Park (2.1 miles)
• Bear Creek Regional Park (2.2 miles)
• Bear Creek Regional Park (2.2 miles)
• Quail Lake Park (2.8 miles)

Pharmacies

• Walgreens (1.2 miles)
• Lee Osterle (1.2 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• Quality Choice (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.7 miles)

Places of Worship

• First United Methodist Church (1.2 miles)
• Sacred Heart Catholic Church (2.3 miles)
• Calvary Worship Center (3.3 miles)

Theaters

• Cinemark Tinseltown USA and XD (2.5 miles)