504 East Willamette Avenue, Colorado Springs, CO 80903
For more information about senior living options: (844) 490-3973
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The staff are great and take time to explain the house history and show original furnishings, including a piano and record player that are still in good working condition. Caregivers truly care about residents. The Pointe Of The Pines Gardens is described as the best place to move to, with no waiting list and first-come, first-served access. Residents express love for the place they are in now and report positive experiences there.
The facility was described as profit-driven and financially exploitative. Staff were described as mean, uncaring, and disrespectful toward residents. Food portions were described as skimpy or insufficient, with residents having to supplement meals. Maintenance and upkeep were criticized for poor workmanship and improper handling. Residents felt they were treated like schoolchildren and spoke to in a condescending manner. There were reports of favoritism and selective privileges among residents. A director was cited as saying staff are there to work, not to be friends or therapists. Admissions were described as having long waiting lists, deterring potential residents.Across a cluster of mixed experiences, the accounts paint a picture of a place that can feel welcoming and educational on one visit, while on others it leaves residents and their supporters with lasting frustration, fear, and a sense of being undervalued. The early impression from a visit to a Bethaven-type setting is surprisingly warm: the staff are described as considerate and patient, taking the time to share the house's history and to surface pieces of the past that still sit in the living spaces. A piano and a record player are highlighted as working fixtures, and the original furniture that survives in these rooms is noted with a sense of preservation and care. In this moment, the staff's attentiveness and the tangible connection to the home's past offer a sense of stability and dignity - an impression that plenty of visitors want to hold onto.
Yet beneath this surface, individual experiences diverge dramatically. One person recounts a long, painful arc that stretches back over nine years, beginning with a belief that they were wrongfully evicted from the place. The narrative shifts into a plan to pursue legal action in the future, framed within a broader life transition from North Carolina to a new life elsewhere, coupled with a personal identity struggle and the feeling of being targeted. The account emphasizes almost complete hope at first - moving in after an application process that seemed quick, with the approval arriving rapidly, and a willingness to live very modestly on roughly $130 a month. These hopes, however, are contrasted with accusations about misrepresentation and profit motives, including suspicions about a nonprofit status when finances are described as consuming almost the entire check. The reviewer points to the chain of referrals and alleged misinformation about sober living versus other programs, suggesting that the choice of Bethaven was shaped by a complex web of deceit and pressure rather than straightforward need.
Within this same panorama, the relationship between residents and caregivers/administrators is described as a mix of care and strictness. A separate line of commentary insists that caregivers do genuinely care about the residents, giving a sense of warmth and human connection that counters parts of the narrative of harshness. However, other voices move closer to the heart of the matter: a director's blunt articulation that staff are there to work rather than to serve as friends or therapists. This line - emphasizing professional boundaries and the paycheck as the primary driver for staff - appears to have stuck with some residents as a troubling memory, coloring their perception of any supportive interactions that might otherwise have been meaningful. It's a stark reminder that the same place can be seen as a place of care by some and a source of dependency and distance by others, depending on the daily dynamics and the individual staff members involved.
The other set of grievances centers on daily life, routine, and the feeling that governance and control supersede compassion. Accounts claim patterns of mismanagement in maintenance and logistics, with a particular issue about a bookshelf that collapsed or fell apart during a move, prompting questions about the handyman's competence and whether proper instructions were available or followed. Mention is made of a staff member named Sandy, who purportedly played a role in those maintenance failures. These anecdotes contribute to a broader sense that problems with the physical environment - equipment, safety, and basic upkeep - run alongside more systemic concerns about how residents are perceived and treated by those in charge.
There is also a recurring thread about rival facilities and the sense that opportunities or options are constrained by choices made by families or residents. The reviewer recounts a transition to a place called Pointe Of The Pines Gardens, where they describe no waiting list and a "first come, first serve" policy as a more attractive alternative. The contrast between the experiences - one facility described as burdened by "a years waiting list" and another praised for immediacy and ease of access - frames a broader commentary about accessibility, affordability, and the perceived overall value of care options. It's a reminder that the landscape of group living and supportive housing can feel like a marketplace with very real human stakes.
Finally, the piece closes with a strong sense of alarm about the overall climate in the facility. A charge is leveled that the place has grown to be "a joke," with at least one staff member described as overdramatic and negatively impacting both residents and employees. The language here is blunt: complaints about food quality, restrictive rules interpreted as punitive, and a perception that some residents are given "special privileges" while others are left to navigate a system that can feel arbitrary and cold. The emotional weight of those experiences - crying in distress with a staff member who did not respond with support - reveals a deep ache for dignity, safety, and consistent humanity in care settings that are supposed to be safe havens.
Taken together, the stories sketch a complex, sometimes contradictory portrait of a residential care environment. On the one hand, there are moments of genuine connection, appreciation for history, and signs of attentiveness from staff who care about people and the spaces they inhabit. On the other hand, there are vivid narratives of frustration, perceived inequities, and experiences of neglect or dismissiveness that cut through the daily routine. The individuals behind these accounts emphasize very different priorities: some seek stability, affordable and quick access to care, and a sense of belonging; others emphasize ethical concerns, proper treatment, and transparent governance. Regardless of the viewpoint, the common thread remains clear: for those seeking help and a home, the quality of care hinges on a delicate balance between compassion, accountability, and the everyday pressure points of staff workload, policy enforcement, and the integrity of the system that is meant to protect and nurture vulnerable people.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
City of Colorado Springs Muni (7 miles away)
Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bethhaven House in Colorado Springs, CO offers a comfortable and fully furnished board and care home for seniors in need of assisted living services. The community provides a range of amenities to enhance the quality of life for residents, including a beautiful garden and outdoor space to enjoy. Housekeeping services ensure that the living environment is always clean and maintained.
At Bethhaven House, residents receive compassionate care and assistance with activities of daily living, such as bathing, dressing, and transfers. The dedicated staff also assists with medication management to ensure proper dosage intake. Special dietary needs, including diabetes diets and restrictions, are catered for during meal preparation and service.
Residents can expect scheduled daily activities to promote social engagement and mental stimulation. For dining options, the team at Bethhaven House accommodates special dietary restrictions to provide nutritious meals that suit individual needs.
The community's convenient location grants easy access to various amenities outside the facility. With several cafes, restaurants, parks, pharmacies, physicians' offices, places of worship, hospitals, and transportation options nearby, residents can enjoy a vibrant lifestyle with plenty of opportunities for socializing and exploring the surrounding area.
Overall, Bethhaven House in Colorado Springs offers a warm and supportive environment for seniors seeking personalized care in an assisted living setting.
Bethhaven House is located at 504 East Willamette Avenue, Colorado Springs, CO 80903 in El Paso County, Colorado
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