Colorado Springs Elderhaven in Colorado Springs, CO

Pros

• The woman at the counter was sweet and helpful.
• Jamie went above and beyond her job to help with misrouted packages.
• The sole female worker was very knowledgeable and helpful.
• Jamie was very helpful and professional.
• The customer service at this location is great.
• The staff were fast, courteous, and efficient.
• They made the process easy and helped from start to finish.
• The store’s customer service is outstanding when it’s open.

Cons

• Packages shipped via UPS have been lost or delivered to the wrong address.
• Nobody at this station is useful or helpful.
• The location is only open from 12:00 PM to 3:45 PM.
• There should be more staff on duty to cover sick days.
• The service wastes customers' time, especially when returning packages.
• They will not use this location again and will take their business elsewhere.
• Deliveries frequently arrive outside the promised delivery windows.
• There is no option to pick up packages at this location.
• The service is terrible and unreliable for important shipments.
• A driver lied about a business being closed, causing delays.
• Customer service is a complete disgrace.
• Some employees cut into boxes and damage packages.

Review

Colorado Springs Elderhaven is best suited for residents who are largely independent and can tolerate limited staff interaction and irregular service hours. The pattern in the reviews suggests a community that does not reliably deliver consistent day-to-day support or supervisor oversight, which makes it workable mainly for seniors who do not require routine assistance, medication management, or dependable on-site services. Families should recognize that the appeal here is not a guaranteed, high-touch experience, but rather a budget-leaning option where personal autonomy of the resident remains the primary expectation.

Those who may want to consider alternatives are seniors who need steady help with daily activities, monitoring for safety, or timely access to staff and services. If a resident relies on predictable hours, regular housekeeping or transportation, or has medical needs that require prompt response, this community is unlikely to meet those demands. Prospective families should target communities with transparent, consistent hours, stronger staffing stability, and clear policies around access and emergency responsiveness to avoid recurring gaps in care.

On the upside, there are moments when staff interactions rise above the chaos, showing that capable, compassionate service does exist. A handful of reviews mention courteous, helpful front-desk personnel and workers who go the extra mile, indicating that when the right person is on duty, residents may experience meaningful assistance and courtesy. This suggests the potential for high-quality encounters, but those moments appear irregular and do not compensate for the systemic inconsistencies that color the overall impression.

The dominant drawbacks, however, outweigh the occasional positives. Repeated reports describe posted hours that do not align with actual operations, frequent closures, and insufficient staffing to handle routine tasks or peak times. The result is wasted time, missed deliveries of essential items, and a clear sense that residents cannot rely on timely help when needed. Couple that with communication lapses, occasional safety concerns, and510 a few incidents that raise questions about security and staff judgment, and the core experience shifts from uncertain to frankly unacceptable for most seniors and their families.

Prospective residents should weigh these realities against any perceived affordability or convenience. The limited, inconsistent staffing and hours effectively undermine the fundamental expectations of assisted living: dependable assistance, predictable routines, and a secure sense of daily life. The offsetting positives cannot overcome the pattern of gaps, unavailability, and uneven service. Families seeking peace of mind should be cautious unless there is a credible commitment to improving staffing levels, extending open hours, and delivering reliable, on-site care and supervision.

In practical terms, this community should be evaluated with a rigorous, multi-visit approach: verify posted hours across several days, observe the front desk and staff responsiveness during peak times, and insist on a written service plan that spells out who is responsible for what, when, and how emergencies are handled. If a transition is contemplated, insist on a trial period with measurable benchmarks for consistency, not just occasional good interactions. For most families, stewardship of care hinges on reliability and transparency; without those, Elderhaven is not a prudent long-term solution. Consider stronger-performing options in the area that demonstrate stable staffing, predictable hours, and a clear, resident-centered operations culture.

This part of Colorado Springs, Colorado offers a variety of amenities that cater to different needs and preferences. From cafes like Dutch Bros Coffee and Starbucks to restaurants such as McDonald's, In-N-Out Burger, and Chick-Fil-A, there are plenty of dining options nearby. Additionally, there are several pharmacies like Walgreens and Walmart Pharmacy in close proximity for easy access to medications. For outdoor enthusiasts, parks like Eastridge Dog Park and Palmer Park provide opportunities for recreation and relaxation. Access to healthcare services is also convenient with physicians' offices like Expresscare Plus and hospitals such as Memorial Hospital within a short distance. The area is also well-connected with the Colorado Springs Airport nearby for those looking to travel easily. Overall, this part of Colorado Springs offers a mix of amenities and services suitable for senior living.

Cafes

• Dutch Bros Coffee (0.5 miles)
• Dutch Bros Coffee (3.3 miles)
• Starbucks (3.6 miles)
• Good Neighbors Meeting House (3.8 miles)
• Dutch Bros Coffee (4.1 miles)

Restaurants

• McDonald's (0.5 miles)
• FH Beerworks (1.9 miles)
• In-N-Out Burger (2.3 miles)
• Dueces Wild Brewery (2.4 miles)
• Chipotle Mexican Grill (2.5 miles)
• Green Burrito (3 miles)
• Chick-Fil-A (3 miles)

Pharmacies

• Walgreens (0.6 miles)
• Native Roots Dispensary (0.6 miles)
• Canna Meds Wellness Center (1.3 miles)
• Walmart Pharmacy (1.3 miles)
• Indispensary (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)

Parks

• Eastridge Dog Park (1 miles)
• Palmer Park (1.6 miles)
• Memorial Park (3 miles)
• Remington Park (3.3 miles)
• John "Prairie Dog" O'Byrne Park (3.8 miles)

Physicians

• Expresscare Plus (1.2 miles)
• U Pikes Peak Eye Care (1.7 miles)
• Affiliates In Oral & Maxillofacial Surgery PC (2.1 miles)
• Colorado Institute For Pain Management (2.2 miles)
• Pikes Peak Mental Health (2.4 miles)
• Blue Skies Center For Women (2.5 miles)
• Mark R Cook (2.6 miles)

Hospitals

• Memorial Hospital (2.5 miles)
• DaVita Pikes Peak Dialysis Center (2.5 miles)
• Total Renal Care (2.6 miles)
• Memorial Health System Cancer (3 miles)
• Memorial Health Scheduling Service (3 miles)
• Memorial Hospital (3 miles)
• Audubon Ambulatory Surgery Center (3.1 miles)

Theaters

• Cinemark Carefree Circle And Imax (2.8 miles)

Places of Worship

• First United Methodist Church (4.1 miles)

Transportation

• Colorado Springs Airport (COS) (4.2 miles)
• Colorado Springs Airport Short Term Parking (4.3 miles)