For more information about senior living options: (866) 208-4318
4.2 from 39 reviews
5 stars
28
4 stars
3
3 stars
1
2 stars
0
1 stars
7
Overall Review of BrightStar Care Colorado Springs
common30 reviews mention this
Caregivers feel kind and attentive
Caregivers are consistently described as warm, compassionate, and attentive to individual needs.
Many reviewers describe caregivers who are patient and caring, and who go above and beyond in day-to-day support. Families also mention feeling reassured about safety and comfort, especially when they are away or relying on the agency for regular help. Several write that the staff become dependable, trusted support through changing circumstances and shifting needs.
common13 reviews mention this
Communication and punctuality matter
Reviewers frequently highlight punctual schedules and responsive communication from the agency.
A recurring theme is that caregivers arrive on time and provide consistent help, with families describing good follow-through. Multiple reviewers also call out easy access to office support and clear communication when questions or adjustments come up. Some mention that the agency helped coordinate around schedules or responded quickly when they needed help.
differentiator3 reviews mention this
Multiple care services, backed by staff
Residents and families describe a care team that can cover skilled needs beyond basic assistance.
Some reviewers describe services extending into higher-acuity support, including wound care, physical therapy, and respite-style help. Others mention an initial nurse assessment to identify needs, followed by caregiver assignment and ongoing adjustments. A reviewer also describes coordination that can include CNA support with RN/LPN backup for medical needs.
caveat3 reviews mention this
Reliability concerns with shifts
A minority of reviewers report reliability issues with scheduling and shift coverage.
Several critical reviews say the agency can be disorganized, with last-minute cancellations or scheduled workers who do not show up. One reviewer also describes a situation where service timing and planning did not match what was communicated during setup. These comments point to inconsistent operational execution for some families and clients.
caveat2 reviews mention this
Billing and customer service complaints
Some reviewers raise concerns about billing accuracy and how complaints are handled.
A couple of reviews describe problems with charges or pricing after arrangements were discussed, including a report of being charged for something not ordered. Others say customer service did not respond appropriately to complaints, and that issues were not taken seriously until later escalation. These themes center on administrative and service-recovery breakdowns rather than day-to-day caregiver support.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
City of Colorado Springs Muni (11 miles away)
Nearby Places of Interest
Cafes
Panera Bread (0.1 miles)
Dutch Bros Coffee (0.4 miles)
Panera Bread (2.7 miles)
Starbucks (2.9 miles)
Dutch Bros Coffee (3.5 miles)
Starbucks (3.5 miles)
Wayfinder Coffee Co. (3.6 miles)
Restaurants
Five Guys Burgers & Fries (0.2 miles)
McDonald's (0.6 miles)
ViewHouse Colorado Springs (0.7 miles)
Cracker Barrel (0.7 miles)
Old Chicago (0.8 miles)
Bad Daddy's Burger Bar (1.6 miles)
Modern Market Eatery (1.6 miles)
Physicians
Sunrise Pediatrics (0.3 miles)
Pine Ridge Family Medicine (1.4 miles)
Envision Radiology (1.4 miles)
Haas Vision Center (1.5 miles)
Briargate Surgery Center (1.6 miles)
Front Range Spine And Neurosurgery (1.6 miles)
Pikes Peak Allergy & Asthma (1.6 miles)
Transportation
U-Haul Moving & Storage (1 miles)
Pharmacies
Walgreens (1.7 miles)
Walgreens (2.1 miles)
Albertsons Floral (2.2 miles)
Walgreens (2.4 miles)
CVS Pharmacy (2.4 miles)
Walgreens (3.5 miles)
Walgreens (3.5 miles)
Hospitals
UCHealth Emergency Care - Grandview Hospital (2.2 miles)
Memorial Hospital (2.3 miles)
Children's Hospital Colorado Colorado Springs Specialty Care Clinics (3 miles)
Children's Colorado Urgent and Outpatient Specialty Care at Briargate (3 miles)
Memorial Health System Memorial Hospital North (3.1 miles)
Arthritis encompasses over 100 joint disorders affecting people of all ages, leading to symptoms like pain and stiffness that impair mobility and quality of life. Effective management involves early diagnosis, lifestyle changes, medical treatments, emotional support, and ongoing monitoring with healthcare professionals.
The article highlights the high risk of falls among older adults due to factors like muscle weakness, vision issues, and environmental hazards, with one in four experiencing a fall annually. It advocates for a comprehensive prevention approach that includes exercise, home safety modifications, medication management, social support, and caregiver involvement.
Elder law attorneys assist older adults and their families with legal matters such as estate planning, Medicaid eligibility, and guardianships, while also providing protection against elder abuse. They help navigate complex regulations to safeguard financial resources, ensure well-being, and maintain autonomy for seniors.
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
City of Colorado Springs Muni (11 miles away)
Caring, attentive staff in a small, home-like community with engaging activities.
Comprehensive Approaches for Arthritis: A Detailed Guide to Symptoms, Causes, and Care
Comprehensive Insights and Practical Strategies to Help Older Adults Avoid Falls
6 Crucial Ways an Elder Law Attorney Assists Families