BrightStar Care Colorado Springs

Pros

• Leyla, BrightStar's caregiver, is warm and caring toward clients' loved ones.
• Leyla went above and beyond, often showing up when another caregiver didn't.
• The BrightStar team is described as excellent and a great resource for private-pay skilled and non-skilled care.
• Ally is described as prompt, courteous, professional, and consistently on time.
• Josh from BrightStar consistently arrives on time with a smile and is helpful and polite.
• Kat is amazing and has become like family to clients.
• Steve and the BrightStar staff are responsive and maintain great communication.
• BrightStar is praised for offering more capabilities than other agencies and for reliable weekend and after-hours support.
• Heaven is described as energetic and efficient, living up to her name.
• Taylor, Tracey, Katie, Mieke, and Lydia are recognized for going above and beyond.

Cons

• BrightStar billed a client for an item they did not order and did not deliver the item, with dismissive, unhelpful customer service.
• A BrightStar caregiver allegedly stole from a client, and BrightStar did not report the theft to the police.
• The owner, Steve Vogel, is described as a joke and the company as a joke by a reviewer.
• Since changes in ownership and office staff, BrightStar has become unprofessional and unreliable, with repeated one-hour shift cancellations and caregivers not showing up.
• The agency is criticized for leaving clients alone and being unreliable.

Review

BrightStar Home Health Care comes through in many families' lives with deeply positive experiences, and a few turbulent ones, all of which together paint a vivid portrait of a company that many rely on for comfort, consistency, and compassionate care. Several reviewers highlight Leyla, the BrightStar caregiver who feels like a vital part of the family. She is remembered as warm, caring, and dependable - someone who would "go above and beyond," even stepping in when another caregiver didn't show. For families, that kind of reliability can be a lifeline, offering peace of mind when a loved one is vulnerable and away from home. The praise for Leyla isn't an isolated incident; it's part of a broader pattern in which BrightStar caregivers are described as attentive, gentle, and personally invested in doing what needs to be done.

The appreciation for individual caregivers extends well beyond Leyla. Readers repeatedly mention caregivers by name - Ally, Myliz Perez, Josh, Kat, Heaven, Taylor, Tracey, Katie, Mieke, and Lydia - and describe them as prompt, courteous, professional, and consistently kind. One reviewer notes that Ally arrives on time with a smile, ready to roll up her sleeves, and another emphasizes how Myliz Perez treats Keith as if he were her own father, going "above and beyond." Josh is described as punctual and cheerful, with a patient, helpful demeanor that makes his visits something to look forward to. Kat is characterized as amazing, with an anchor-like presence that makes mom feel like family, underscoring how vital a good caregiver match can be to a loved one's sense of comfort and security. Heaven earns particular praise as well - referred to as "so efficient" and "one word phenomenal" - and the same warmth is echoed in comments about Taylor, who helps bring a sense of reassurance to the family.

Beyond individual caregivers, several reviews highlight BrightStar's overall service quality - communication, responsiveness, and the ability to coordinate care around a family's schedule. Steve and the office team are repeatedly commended for being accessible, responsive, and capable of arranging weekend and after-hours support. One veteran client expresses gratitude for the coordination with the VA, stating that BrightStar's services are a 10+ star experience and a critical lifeline for someone who lives far from home. The company's willingness to adapt to a client's needs - such as bringing a loved one home to pass away peacefully, or rearranging schedules for last-minute admissions - receives heartfelt praise. The message is clear: when BrightStar aligns with a family's timeline and expectations, the care feels deeply personal and extraordinarily supportive.

A number of reviewers also speak to BrightStar's role in enabling families to remain together during challenging times. There is a strong sense of relief when a loved one can stay in their home with professional care nearby. One family appreciates how BrightStar rearranged schedules to accommodate the last-minute admission for their mom, with night and day aides providing steady, comforting presence. Another reviewer emphasizes the comfort of having around-the-clock support, and the ability to contact BrightStar after hours - an important feature for families navigating urgent or unpredictable needs. In these accounts, BrightStar is not just a service provider; it's a partner that helps preserve dignity, autonomy, and family closeness during difficult moments.

Not every review is without concern, and a few entries offer a cautionary note about variability and reliability. Some customers report billing issues, including an instance where a charge appeared for an item they did not order, with subsequent customer service experiences described as unhelpful or dismissive. There is also a notably severe critique that accuses the company of theft by a caregiver and criticizes leadership and HR for their handling of the situation. In a separate account, a change in ownership and office staff is linked to perceived declines in professionalism, with complaints about shift cancellations, last-minute no-shows, and a general sense of unreliability. These comments underscore that while BrightStar has many deeply positive experiences, there are times when organizational changes and operational hiccups can impact the quality and consistency of care.

Despite the mixed notes, many families reflect continued trust and gratitude toward BrightStar, even after challenging periods. Multiple reviewers recount long-term relationships with caregivers who have become like family to the clients and their loved ones, spanning years of service - from 2016 through recent seasons. The sentiments range from confident endorsement to renewed appreciation after improvements in service and communication. One reviewer who has relied on BrightStar since the 2016 era emphasizes that the company remains AMAZING: caring, flexible, involved, and able to balance professional boundaries with personal connection. In that sense, BrightStar appears capable of delivering extraordinarily positive outcomes when it maintains stable leadership, consistent staffing, and clear, proactive communication with families.

Taken together, the collection of reviews presents a nuanced but largely uplifting portrait of BrightStar Home Health Care. The stories celebrate standout caregivers who provide comfort, reliability, and genuine companionship for both clients and their families. They also acknowledge the importance of strong office support, transparent billing, and steady operations - elements that can either enable or hinder a family's peace of mind. For some families, BrightStar has been a beacon of home-based care that not only meets but exceeds expectations, while for others, recent changes have introduced questions about consistency and reliability. In any case, the overarching thread is clear: when BrightStar's team aligns with a family's needs and values, the care experience can be transformative, restoring comfort, dignity, and confidence in home-based care.

Cafes

• Panera Bread (0.1 miles)
• Dutch Bros Coffee (0.4 miles)
• Panera Bread (2.7 miles)
• Starbucks (2.9 miles)
• Dutch Bros Coffee (3.5 miles)
• Starbucks (3.5 miles)
• Wayfinder Coffee Co. (3.6 miles)

Restaurants

• Five Guys Burgers & Fries (0.2 miles)
• McDonald's (0.6 miles)
• ViewHouse Colorado Springs (0.7 miles)
• Cracker Barrel (0.7 miles)
• Old Chicago (0.8 miles)
• Bad Daddy's Burger Bar (1.6 miles)
• Modern Market Eatery (1.6 miles)

Physicians

• Sunrise Pediatrics (0.3 miles)
• Pine Ridge Family Medicine (1.4 miles)
• Envision Radiology (1.4 miles)
• Haas Vision Center (1.5 miles)
• Briargate Surgery Center (1.6 miles)
• Front Range Spine And Neurosurgery (1.6 miles)
• Pikes Peak Allergy & Asthma (1.6 miles)

Transportation

• U-Haul Moving & Storage (1 miles)

Pharmacies

• Walgreens (1.7 miles)
• Walgreens (2.1 miles)
• Albertsons Floral (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.5 miles)
• Walgreens (3.5 miles)

Hospitals

• UCHealth Emergency Care - Grandview Hospital (2.2 miles)
• Memorial Hospital (2.3 miles)
• Children's Hospital Colorado Colorado Springs Specialty Care Clinics (3 miles)
• Children's Colorado Urgent and Outpatient Specialty Care at Briargate (3 miles)
• Memorial Health System Memorial Hospital North (3.1 miles)
• Surgical Center At Premier (3.8 miles)

Parks

• Cottonwood Creek Park (2.6 miles)
• John Venezia Community Park (2.7 miles)
• Ute Valley Park (3.2 miles)
• Ute Valley Park (3.3 miles)
• Pinon Valley Park (3.7 miles)

Theaters

• Icon Cinema Colorado Springs (3.3 miles)

Places of Worship

• New Life Church (3.6 miles)