DialMed

14613 Whittier Blvd # 210, Whittier, CA 90605

For more information about senior living options: (844) 490-3973

2.3 from 4 reviews
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Overall Review

Pros

  • pro Miguel was the only competent caregiver sent, and he did a fantastic job.
  • pro One caregiver was described as sweet, which added a positive touch to their experience.
  • pro The overall service provided by the company was handled satisfactorily.
  • pro The client recognizes that there have been good caregivers in the past, highlighting the potential for positive experiences.
  • pro At two hours a week, the situation is manageable, indicating a low-stress environment.
  • pro The review suggests that with some adjustments, a better fit could be achieved for both the caregiver and the client.

Cons

  • pro The majority of caregivers were incompetent and did not know what they were doing.
  • pro Three times, nobody showed up for their shift, causing frustration.
  • pro One caregiver spent her entire shift sleeping, showcasing a lack of responsibility.
  • pro The caregivers often balked at the tasks needed by the client, leading to unmet needs.
  • pro The company failed to provide consistent quality caregivers after promising the same staff would return.
  • pro There was a significant personality clash between the caregiver and the client, hindering effective care.

Review

The experience of utilizing a homecare service has been a mixed bag, characterized by both commendable and disappointing facets. A recurring theme across the feedback is the inconsistency in caregiver performance, which ultimately shapes the overall efficacy and satisfaction with the service. Among the caregivers dispatched to provide assistance, only one—Miguel—was found to be truly competent. His exemplary performance stood in stark contrast to that of his colleagues, most of whom failed to meet basic caregiving standards. This situation underscored the vital role individual caregivers play in determining how well services are rendered.

One caregiver was described as sweet but clueless, highlighting a concerning issue: even with good intentions, care providers need to possess adequate skills and knowledge to effectively assist those under their care. Such instances of less-than-adequate care can leave clients feeling neglected and dissatisfied, particularly when expectations are not met. The lack of competency was further illustrated by an aide who reportedly slept throughout her shift, demonstrating a disturbing level of disregard for her responsibilities. This singular absence of attention could understandably raise alarm among families relying on these services for quality support.

Communication issues were also evident throughout this experience. There was a significant challenge when aides failed to show up for their assigned shifts without any prior notification or follow-up from the agency until well after the fact—often until the next day. This breakdown in communication adds an additional layer of frustration for clients who depend on reliable scheduling to maintain their routines and sensibilities at home. For anyone requiring caregiving support, especially the elderly or those with specific health needs, this unreliability can be more than just an inconvenience; it can pose real challenges to daily living.

While it was noted that there have been both good and bad experiences with various aides provided through Dialmed, there remains an overarching sentiment that improvement is necessary. Although some team members handled everyday operations satisfactorily within what seems like a manageable workload (only two hours per week), there appears to be room for enhancement in terms of personnel management and matching caregivers with clients more effectively based on personality compatibility and skill sets. The employees themselves seem to embody the sentiment that makes or breaks client satisfaction: if they align well with client needs and expectations while demonstrating competence, then positive experiences will surely follow.

A recurring dilemma illustrated in these reviews revolves around differing expectations between caregivers and clients regarding task priorities and responsibilities. On occasion, caregivers exhibited tendencies toward deciding how best to spend their time during shifts rather than engaging actively with what would genuinely benefit their charges’ needs. In one scenario recounted by a family member seeking care for their mother, it became apparent that while caregivers were keen on suggesting areas they felt comfortable assisting with—these often clashed significantly with what actual assistance was required by their client.

This ongoing struggle exemplifies why finding compatible matches between caregivers' skill sets/preferences and clients' needs is crucial for delivering effective homecare services. It's interesting yet disappointing that despite ongoing interactions over time—including multiple caregiver placements through Dialmed—the underlying disconnect remains unresolved due either to mismatched personalities or insufficient training among staff members sent into homes unprepared for actual demands placed upon them.

In summary, while there exists potential within Dialmed’s caregiving framework—a few standout individuals certainly highlight that potential—systematic changes must be made so as not only empower capable aids but also ensure adherence towards fulfilling specific requirements laid out by clients requiring assistance at home fully matched along personal lines too beyond mere availability-based staffing decisions alone.

Description

DialMed in Whittier, CA is an assisted living community that offers a comfortable and supportive environment for seniors. Located in Whittier, California, this community provides easy access to various amenities and services to enhance the quality of life for its residents.

Surrounded by three nearby parks, residents can enjoy peaceful strolls, picnics, or engage in recreational activities amidst beautiful green spaces. These parks offer opportunities for fresh air, exercise, and relaxation.

With five pharmacies in close proximity to the community, residents have convenient access to their required medications and healthcare supplies. This ensures that their medical needs are promptly addressed with ease and convenience.

In terms of transportation options, there is one transportation service nearby. This allows residents to easily reach appointments, run errands or visit family and friends without any hassle. The availability of reliable transportation ensures that seniors maintain their independence and mobility.

For those who enjoy cultural entertainment, there is a theater nearby where residents can catch movies, plays or other live performances. This adds a touch of excitement and entertainment to their lives while fostering social connections within the community.

Moreover, having two hospitals nearby provides peace of mind as it ensures immediate medical attention if required. In case of emergencies or routine check-ups, residents can rely on these hospitals for quality healthcare services.

Overall, DialMed in Whittier, CA offers an ideal assisted living community with its convenient location near parks for outdoor activities, easy access to pharmacies for medical needs, reliable transportation options for enhanced mobility, proximity to theaters for cultural experiences, and nearby hospitals for prompt healthcare assistance.

Nearby Places of Interest

Hospitals

  • Ahmc Whittier Hospital Medical Center (0.5 miles)
  • Department of State Hospitals (3.5 miles)
  • Beverly Hospital (6.6 miles)
  • PIH Health Hospital (6.9 miles)
  • Del Rio Convalescent Center (7 miles)
  • Kaiser Permanente Hospital (7.1 miles)
  • Kaiser Permanente Baldwin Park Medical Center (8 miles)

Parks

  • Michigan Park (1 miles)
  • La Bonita Park (3.1 miles)
  • Rivera Park (4.9 miles)
  • Central Park / La Palma Recreation & Community Services (7.3 miles)
  • Shadow Park Hoa (7.3 miles)
  • Cerritos Regional County Park (7.5 miles)
  • Craig Regional Park (7.7 miles)

Pharmacies

  • Rite Aid (1.4 miles)
  • Rite Aid (2.9 miles)
  • CVS Pharmacy (3.4 miles)
  • CVS Pharmacy (3.8 miles)
  • CVS Pharmacy (3.9 miles)
  • CVS Pharmacy (5.1 miles)
  • SNP Work (5.2 miles)

Theaters

  • AMC Norwalk 2 (4.3 miles)
  • AMC Puente Hills 20 (5.8 miles)
  • Harkins Theatres Cerritos 16 (7.8 miles)
  • AMC DINE-IN Fullerton 2 (8.2 miles)

Transportation

  • Metro La Mirada & Alondra Bus Stop (4.5 miles)

Restaurants

  • Master Fresh Donuts (5 miles)
  • Thirsty Cow Korean BBQ (5.9 miles)
  • Banana Bay Restaurant (6.6 miles)
  • McDonald's (6.7 miles)
  • Porto's Bakery & Cafe (7 miles)
  • Olde Ship (7.3 miles)
  • Chick-Fil-A (7.4 miles)

Cafes

  • Starbucks (6.2 miles)
  • Tiger Sugar (6.7 miles)
  • Bopomofo Cafe (7.8 miles)
  • Mother's Kitchen (8.1 miles)
  • Starbucks (8.8 miles)
  • Panera Bread (9.3 miles)
  • Porto's Bakery & Cafe (9.3 miles)

Physicians

  • St Jude Medical Center (6.3 miles)
  • St Jude's Heritage Medical Center (6.4 miles)
  • Kaiser Permanente, Euclid & Romneya (8.2 miles)
  • Paramount Physicians (9.6 miles)

Frequently Asked Questions

Where is DialMed?

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