Grace Retirement Village La Habra Villa

Pros

• The facility is well maintained, and staff members are friendly, kind, and considerate.
• Residents appreciate the good and healthy meals provided at the community.
• Activities offered by the staff encourage resident participation and engagement.
• Families feel a sense of relief knowing their loved ones are cared for in a supportive environment.
• Many have noted positive changes in the facility, such as fresh paint and an updated lobby area.
• Staff members are accommodating and attentive to residents' needs.

Cons

• The new ownership is overwhelmed and understaffed, leading to inadequate care for residents.
• Staff members are often unaware of specific patient orders, resulting in dangerous situations for residents, such as serving inappropriate food.
• Families reported instances of neglect, including residents being found naked and soiled.
• The new management has implemented drastic rent increases without recognizing existing contracts, forcing long-term residents out during a difficult time.
• Several reviews express dissatisfaction with the new manager's lack of experience and poor communication skills.
• Residents feel stuck and unable to go outside without a caregiver present, contributing to feelings of confinement.
• The facility has received complaints about unprofessional behavior from staff and a lack of proper training.

Review

The sentiment surrounding the La Habra Villa, now rebranded as BOK Senior Hotel, has taken a drastic turn following a change in ownership and management. Longtime residents and their families have expressed deep concern over the declining quality of care, a marked increase in rent, and overall dissatisfaction with the new regime. For many years prior to this transition, families felt reassured by the facility's attentive staff and nurturing environment, but significant changes have left both current residents and newcomers feeling abandoned and apprehensive.

One family shared their distressing experience regarding their father’s care during his terminal illness. They highlighted alarming instances that illustrate a lack of basic attention to patient needs—such as staff neglecting to consider dietary restrictions while delivering food. The new administrators have been criticized for their inadequate oversight and lack of experience in senior care, which has led to severe lapses in compassion and professionalism. Furthermore, intrusive comments made by management during sensitive moments have compounded the pain for grieving families.

Additionally, multiple reviews echoed concerns about abrupt rent increases imposed by the new ownership without honoring existing rental agreements. Many longtime residents who had come to think of La Habra Villa as home found themselves facing eviction or financial hardship just before the holiday season—a time when emotional support is most crucial. Families are understandably frustrated by what they perceive as an opportunistic strategy by the new management to displace long-standing residents in favor of higher-paying clients.

Contrastingly, some newer reviews reflect positive experiences within the facility despite recent upheavals. A few families reported satisfaction with caregiving staff members who were noted for their friendliness and dedication to providing enjoyable daily activities for residents. These caregivers helped alleviate burdens from family members who were struggling to manage care on their own due to physical or mental demands at home. Positive sentiments regarding clean facilities and nutritious meals suggested that beneath the turmoil lies a commitment from certain members of staff to deliver quality service.

Nevertheless, concerns over staffing levels consistently plagued reviews from past residents; several individuals pointed out that caregivers appearing overwhelmed often leads to unsafe conditions for vulnerable seniors eager for assistance. Many described feelings of entrapment as strict policies limited resident freedom—such as being unable to go outside without supervision—which added unnecessary stress to already delicate living situations.

Overall, while some families still find solace in elements of BOK Senior Hotel's operations post-ownership change, many others lament lost familiarity along with deteriorating standards of care where once there was warmth and attentiveness. The juxtaposition between positive experiences versus glaring deficiencies paints a troubling picture: one where optimism collides harshly with growing frustrations amidst ongoing administrative struggles.

As it stands now, potential residents should approach BOK Senior Hotel with caution based on these mixed reviews reflecting profound personal experiences within its walls; prospective clients might be well-served seeking out other options until significant improvements can be confirmed through further community testimonials and oversight evaluations.

This area of La Habra, California offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. With multiple pharmacies, physicians' offices, and hospitals nearby, residents can easily access healthcare services. There are also several parks in the vicinity, providing opportunities for outdoor recreation and relaxation. A variety of dining options cater to different tastes, from casual eateries like Chick-Fil-A to more upscale establishments like Summit House Restaurant. Additionally, cafes such as Mother's Kitchen and Starbucks offer places to socialize and enjoy a cup of coffee. For entertainment, there are theaters like AMC Puente Hills 20 within a short driving distance. Overall, this area provides a mix of essential services, dining options, recreational facilities, and cultural attractions for seniors seeking a diverse and vibrant community in which to reside.

Pharmacies

• CVS Pharmacy (1.4 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.8 miles)
• Rite Aid (4.3 miles)
• CVS Pharmacy (4.4 miles)

Parks

• La Bonita Park (1.6 miles)
• Craig Regional Park (3.3 miles)
• Michigan Park (5.4 miles)
• Creekside Park (6.9 miles)
• Willow Park (8 miles)
• Steve Ambriz Memorial Park (8.3 miles)
• Central Park / La Palma Recreation & Community Services (8.6 miles)

Physicians

• St Jude's Heritage Medical Center (1.8 miles)
• St Jude Medical Center (3 miles)
• Kaiser Permanente, Euclid & Romneya (6.1 miles)
• Kaiser Permanente Diamond Bar Medical Offices (7 miles)
• Kaiser Permanente Medical Building 1 (7.8 miles)

Restaurants

• The Hat (3.2 miles)
• Lazy Dog Restaurant & Bar (3.3 miles)
• Chick-Fil-A (3.6 miles)
• Summit House Restaurant (3.7 miles)
• Banana Bay Restaurant (3.8 miles)
• Thirsty Cow Korean BBQ (3.9 miles)
• Olde Ship (4.3 miles)

Cafes

• Mother's Kitchen (3.6 miles)
• Tiger Sugar (3.8 miles)
• Starbucks (5.1 miles)
• Delicious Food Corner (6.5 miles)
• Anaheim Packing District (7.5 miles)
• Starbucks (7.9 miles)
• Starbucks (7.9 miles)

Theaters

• AMC Puente Hills 20 (3.9 miles)
• AMC DINE-IN Fullerton 2 (5.4 miles)
• Regal Yorba Linda & Imax (7.8 miles)
• AMC Norwalk 2 (8 miles)

Hospitals

• Ahmc Whittier Hospital Medical Center (4.1 miles)
• Anaheim Regional Medical Center (6.2 miles)
• Department of State Hospitals (7.5 miles)

Transportation

• Metro La Mirada & Alondra Bus Stop (5 miles)
• Drr Toontown Station (8.6 miles)
• Disneyland Monorail (8.7 miles)
• Drr Tomorrowland Station (8.8 miles)
• DLRR New Orleans Station (8.8 miles)
• Disneyland Monorail - Downtown Disney District Station (8.9 miles)

Places of Worship

• Chinese Baptist Church (7.3 miles)
• Calvary Chapel Golden Springs (7.8 miles)