V B Patient Care Svc

Pros

• The reviewer was thoroughly impressed by the care they received.
• The experience was described as exceptional, with staff who were caring, knowledgeable, and supportive.
• Danielle P.'s bedside manner was a true comfort and a rare gift.
• The ICU team was professional, caring, and attentive 24/7.
• The rehab staff were thanked for incredible care, with kindness and compassion.
• The facility was praised for competent and courteous staff and surprisingly good food.

Cons

• The patient felt the emergency department did not care or help during kidney pain and infection.
• The service was criticized for taking up to five hours and staff appearing distracted or unengaged.
• A nurse publicly reacted with disgust when STD testing was mentioned, showing unprofessionalism.
• Doctors reportedly delayed diagnosing for more than 12 hours and provided paperwork only after discharge.
• Nurses were described as unprofessional and rude, especially toward a pregnant patient, with no monitors and little follow-up.
• The charges and insurance billing were described as excessive and burdensome.
• Security was described as rude, unhelpful, and the environment as unclean and scary.
• There was a claim of zero consideration for patients' health and well-being, with long waits and poor communication.
• A minor's family lamented being unable to visit a hospitalized grandmother, missing her last moments.

Review

The collection of reflections about Valley Presbyterian Hospital presents a wide spectrum of experiences, from life-saving competence and genuine compassion to frustrating delays and moments of perceived indifference. Several voices speak with profound gratitude for the care they received in the most critical moments, while others recount long waits, problematic interactions, and concerns about how certain patients - especially those who are vulnerable or anxious - are treated. Taken together, the reviews reveal a hospital that can be a beacon of skilled, heartfelt care for some patients, yet an ongoing source of disappointment for others who felt let down by system pressures, communication gaps, or unhelpful front-line interactions.

On the most positive end of the emotional scale, many patients describe emergency and acute care that felt swift, capable, and deeply reassuring. One reviewer who arrived by emergency transport stated that, despite initial misgivings about the medical center's reputation, the care she received was exceptional, and she appreciated the caring, knowledgeable, and supportive staff across the ER, ICU, and general wards. In her telling, the staff's dedication went beyond technical proficiency; their compassion played a crucial role in stabilizing her and helping her begin to feel safe again. Other patients highlighted specific, memorable staff members who left a lasting impression with their attentiveness and bedside manner. A nurse named Paul stood out for consistently checking in, while a group of nurses on the second floor - Abby, Olga, Ed, Yoana, and others - were praised for their on-demand availability, proactive monitoring, and the sense of teamwork that made a difficult stay more tolerable. There are also stories of successful procedures and positive post-operative experiences: a patient recovering from GI work described the process as smooth, and another who underwent open-heart surgery lauded the surgical outcome and the care team's ongoing support. In rehab, patients expressed heartfelt thanks to doctors, nurses, physical and occupational therapists, and even the kitchen staff, noting that the overall care and the surprisingly good food contributed to a meaningful sense of being valued and supported during recovery.

Rehabilitation and long-term care received particular appreciation in a second thread of comments. A patient who praised Valley Presbyterian Rehab documented how every member of the team - doctors, nurses, and therapists - approached care with patience and kindness, creating an atmosphere of trust and reassurance. The same voice underscored that the staff's compassion extended beyond clinical tasks to emotional support, explaining that their confidence in the team helped family members cope with anxiety during a difficult journey toward recovery. Even the emotional climate, including improvements in mood and morale, was singled out as a remarkable, almost healing gift that amplified the practical aspects of rehabilitation. This thread also mentioned the quality of food in rehab as a pleasant surprise, signaling that small details can reinforce the sense that patients' well-being is truly a priority.

Yet the same hospital is also perceived through a harsher lens by several reviewers who described distressing delays and a sense that patients were not being heard or prioritized. A recurrent theme is the ER's slow pace: one patient reported waiting about three hours before being attended to for a kidney infection and pain, and another lamented that it could take up to five hours before any meaningful attention occurred. These accounts portray an environment where the perceived urgency of patients' symptoms clashes with the realities of crowding or procedural delays, leaving some feeling abandoned in their pain or confusion. The inconsistency of experiences, where some patients felt fast, attentive care while others felt overlooked, contributes to a mixed overall impression of the ER's operations.

Not all critiques target wait times; some reviews focus on interactions that felt dismissive or unprofessional. A notable incident involved a nurse's reaction to a patient's disclosure of seeking STD testing, described as loudly labeling the inquiry with an "EW" and a disgusted facial expression. Other reviewers described encounters with staff who seemed unwelcoming to pregnant patients, or who appeared to be unengaged in providing updates or explanations. In some cases, doctors were perceived as slow to visit or provide information, with one patient recounting that a diagnosis was delayed for many hours, and paperwork only appeared after deciding to discharge. Taken together, these anecdotes suggest that while many front-line caregivers are attentive, a subset of interactions left some patients feeling dismissed, belittled, or insufficiently informed about their own health.

Environmental and security concerns also surface in the reviews, painting a more challenging side of the hospital experience. A few reviewers described the facility as intimidating or unclean, with security staff occasionally perceived as rude or unhelpful. These impressions can amplify a patient's fear or unease in an already stressful situation, underscoring that patient experience is not only about clinical care but also about the overall environment and the way people are treated in every interaction within the hospital's walls. On the other hand, one patient's reflections on their family member's hospitalization highlighted crucial moments of care and the importance of clear, compassionate communication, especially when loved ones are unable to be present for long periods due to policies or safety concerns.

There are also deeply personal, human moments threaded through multiple accounts. One reviewer who spoke from the perspective of a family member observed how a minor or vulnerable patient's experience can be shaped by the capacity to say goodbye, the restrictions on visiting, and the emotional weight carried by loved ones during hospitalization. This reminder underscores that the hospital's impact extends beyond physical health - into the realm of emotional support, family communication, and the ethical dimensions of end-of-life and palliative care. In a similar vein, another participant praised the care received by an elderly relative after a major operation, noting that the team's compassion helped family members weather what could have been an overwhelmingly stressful chapter.

In sum, the experiences described around Valley Presbyterian Hospital reflect a complex, multifaceted reality. For some patients, the care was nothing short of life-saving, delivered with empathy, competence, and a sense of teamwork that made challenging medical journeys more bearable. For others, the experience was marred by long waiting times, frustrations with communication, and interactions that felt unsupportive or dismissive. The hospital emerges as a place of strong, real human care on many floors and in many departments, even as it wrestles with the common challenges of modern health care delivery - crowding, workflow pressures, and the enduring need to consistently translate medical skill into consistently compassionate patient experiences.

This part of Van Nuys, California offers a variety of amenities that cater to the needs of seniors looking for a convenient and comfortable living environment. With multiple dining options such as McDonald's, In-N-Out Burger, and La Corona Mexican Grill nearby, residents have easy access to a range of food choices. Additionally, the proximity of Lake Balboa Park and several other parks provides opportunities for outdoor activities and relaxation. For those in need of medical services, there are several pharmacies, physicians' offices, and hospitals within a short distance. The area also features transportation options like Van Nuys Airport and the FlyAway Bus Terminal for easy travel. Overall, this neighborhood offers a blend of convenience, healthcare facilities, recreational opportunities, and dining options making it an ideal choice for seniors seeking a well-rounded community in which to reside.

Restaurants

• McDonald's (0.5 miles)
• In-N-Out Burger (0.7 miles)
• La Corona Mexican Grill (1 miles)
• McDonald's (1.6 miles)
• Vinh Loi Tofu (1.7 miles)
• Uncle Bernie's Deli (2.3 miles)
• Chili's Grill & Bar (2.4 miles)

Parks

• Lake Balboa Park (0.8 miles)
• Encino Bike Path (1 miles)
• Van Nuys Sherman Oaks Park (4.6 miles)
• Serrania Park (5.1 miles)
• Parthenia Park (5.6 miles)
• Playground (5.9 miles)
• Shadow Ranch Park (6.3 miles)

Cafes

• Starbucks (0.9 miles)
• Winnetka Bowl (3.5 miles)
• Starbucks (3.9 miles)
• Porto's Bakery & Cafe (3.9 miles)
• Starbucks (4.9 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)

Transportation

• Van Nuys Airport (VNY) (1.1 miles)
• Van Nuys FlyAway Bus Terminal to LAX (1.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Valley Drug & Compounding (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Southern California Orthopedic Institute (2.7 miles)
• Mid-Valley Comprehensive Health Center (3.6 miles)
• UCLA Health Woodland Hills (5.5 miles)

Theaters

• Regal Sherman Oaks Galleria (3.7 miles)

Hospitals

• Veterans Administration (3.8 miles)
• Kaiser Permanente Emergency (4.9 miles)
• Rinaldi Convalescent Hospital (5.9 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (6.5 miles)

Places of Worship

• Immanuel Bible Church (4.2 miles)