V B Patient Care Svc in Van Nuys, CA

Pros

• They had a great experience from admitting through lab and radiology, with the staff being very caring and responsive.
• The ICU team was professional, caring, and consistently attentive around the clock.
• Valley Presbyterian Rehab staff provided incredible care, with kindness, patience, and compassion from doctors, nurses, and therapists.
• The maternity team was praised for being friendly, professional, and supportive throughout labor and delivery.
• The doctors and nurses during gallbladder surgery delivered top-notch care and a successful outcome.
• GI lab staff explained every step, were attentive, and truly cared about how the patient looked and felt.
• The nurses and support staff were described as wonderful, always kind, professional, and helpful.
• The hospital was commended for excellent care during open-heart surgery and for comforting the family with competency and professionalism.
• The patient felt treated like a human and appreciated care that went beyond initial check-in.
• Some reviewers felt Valley Presbyterian Hospital provided care that surpassed other top hospitals.

Cons

• The ER experience was terrible, with patients waiting for hours without updates.
• ER nurses showed poor bedside manner and delayed pain medications.
• The ER care was inadequate, often limited to an X-ray with little follow-up or treatment.
• The hospital was described as the worst, with rude security and dirty facilities.
• Nurses were unprofessional and rude, especially toward pregnant patients.
• Doctors delayed diagnoses for hours and provided little information.
• Patients were discharged in severe pain without relief.
• A nurse yelled "EW" at a patient who disclosed STD testing, showing unprofessional conduct.
• A nurse administered the wrong medication, causing a seizure and cardiac arrest.
• The hospital charged high costs and lacked urgent care, burdening the patient’s insurance.
• Staff were inconsistent and patients were shuffled between rooms with poor communication.
• Unsanitary practices included nurses not changing gloves between patient care.

Review

Valley Presbyterian Hospital in Van Nuys is best suited for families that want strong specialty care and a rehabilitative care culture, with reliable teams in the OR, maternity, and rehab settings. When the right clinicians are on duty, the facility can deliver excellent surgical outcomes, first-rate postpartum and neonatal care, and robust rehabilitation services. For families prioritizing these elements, expert GI and surgical teams, competent inpatient rehab, and nurses who stay engaged during long shifts, this hospital can be a solid choice. However, the experience is highly variable: the same building can feel sharply different depending on the department and the shift, and that inconsistency makes it risky for anyone who relies on steady, prompt emergency care.

Those who should consider alternatives are families that cannot tolerate uncertain emergency responsiveness or variable bedside manners across shifts. The ER and triage experiences, as reflected in numerous reviews, range from highly frustrating to passably competent, with long waits, intermittent pain control, and inconsistent communication. If what matters most is rapid evaluation, transparent updates, and predictable triage, a different nearby hospital, Providence Holy Cross in Mission Hills or other well-regarded LA-area centers, may offer more consistent reliability. For parents and caregivers who need steadier escalation of concerns, or who must advocate aggressively to protect a loved one, alternatives can reduce stress and time spent in limbo.

On the upside, Valley Presbyterian Hospital houses several service lines that consistently perform well when staffed by the right people. Patients have praised high-caliber maternity teams, noting smooth deliveries and attentive postpartum care. The surgical suites and physicians earn compliments when the care team is aligned, with open hearts to patient questions and a calm, professional approach in the operating and post-op phases. The GI lab and related procedures have also earned kudos for clear communication and competent care from clinicians who go the extra mile. In rehab, the atmosphere is described as supportive and patient-centered, with therapists and nursing staff delivering thorough, compassionate guidance that helps patients progress.

Yet the cons cast a long shadow over the overall impression. The horror stories about ER waits, sometimes hours even when conditions appear serious, are not isolated. Reports of rude or inattentive front-line staff, gaps in communication, and moments of perceived neglect or mismanagement appear with enough regularity to warrant serious concern. There are even accounts of medication timing issues, discharge delays, and a sense that accountability and follow-through vary by shift and department. Not all complaints are baseless, and several reviewers recount experiences where care was delayed or where information was not clearly conveyed, which naturally undermines trust during vulnerable moments. These patterns are not merely inconvenient; they shape whether families feel protected or dismissed at critical times.

The key to leveraging the hospital’s strengths while mitigating its weaknesses lies in a disciplined, department-focused approach. When the GI team, surgical services, and maternity units are staffed by seasoned professionals who communicate well and coordinate with nurses and case managers, outcomes can be markedly positive. Families should proactively identify the strongest shifts or named clinicians, request these staff members by name, and lean on the case management and patient advocate roles to ensure consistency of care. If a patient must navigate the ER, having an explicit care plan, pre-identified escalation contacts, and a clear line of sight to a nurse supervisor or charge nurse can prevent care gaps. In short, the advantages are real, but they require deliberate navigation and advocacy.

For families weighing options, the practical conclusion is clear. Valley Presbyterian Hospital offers standout capabilities in maternity, certain surgical pathways, GI care, and rehab, which can translate into excellent outcomes for those services. However, the facility’s overall appeal for urgent, reliable emergency care is tempered by reports of long waits, variable bedside manner, and communications that do not always meet expectations. If choosing this hospital, enter with a specific care plan: appoint a patient advocate, insist on clear handoffs between shifts, and document all conversations and instructions. If the priority is steady ER responsiveness and uniform courtesy across the board, consider alternatives and reserve Valley Presbyterian for the specialties where it truly excels, with a careful, informed approach to the rest.

This part of Van Nuys, California offers a variety of amenities that cater to the needs of seniors looking for a convenient and comfortable living environment. With multiple dining options such as McDonald's, In-N-Out Burger, and La Corona Mexican Grill nearby, residents have easy access to a range of food choices. Additionally, the proximity of Lake Balboa Park and several other parks provides opportunities for outdoor activities and relaxation. For those in need of medical services, there are several pharmacies, physicians' offices, and hospitals within a short distance. The area also features transportation options like Van Nuys Airport and the FlyAway Bus Terminal for easy travel. Overall, this neighborhood offers a blend of convenience, healthcare facilities, recreational opportunities, and dining options making it an ideal choice for seniors seeking a well-rounded community in which to reside.

Restaurants

• McDonald's (0.5 miles)
• In-N-Out Burger (0.7 miles)
• La Corona Mexican Grill (1 miles)
• McDonald's (1.6 miles)
• Vinh Loi Tofu (1.7 miles)
• Uncle Bernie's Deli (2.3 miles)
• Chili's Grill & Bar (2.4 miles)

Parks

• Lake Balboa Park (0.8 miles)
• Encino Bike Path (1 miles)
• Van Nuys Sherman Oaks Park (4.6 miles)
• Serrania Park (5.1 miles)
• Parthenia Park (5.6 miles)
• Playground (5.9 miles)
• Shadow Ranch Park (6.3 miles)

Cafes

• Starbucks (0.9 miles)
• Winnetka Bowl (3.5 miles)
• Starbucks (3.9 miles)
• Porto's Bakery & Cafe (3.9 miles)
• Starbucks (4.9 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)

Transportation

• Van Nuys Airport (VNY) (1.1 miles)
• Van Nuys FlyAway Bus Terminal to LAX (1.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Valley Drug & Compounding (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Southern California Orthopedic Institute (2.7 miles)
• Mid-Valley Comprehensive Health Center (3.6 miles)
• UCLA Health Woodland Hills (5.5 miles)

Theaters

• Regal Sherman Oaks Galleria (3.7 miles)

Hospitals

• Veterans Administration (3.8 miles)
• Kaiser Permanente Emergency (4.9 miles)
• Rinaldi Convalescent Hospital (5.9 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (6.5 miles)

Places of Worship

• Immanuel Bible Church (4.2 miles)