926 Camino La Maida, Thousand Oaks, CA 91360
For more information about senior living options: (866) 208-4318
Overall Review of Omnicare
Pros
The reviewers are hopeful that service will become more professional and attentive. - They see value in clearer communication and better listening by staff.
- They emphasize the importance of medication safety and accurate dispensing.
- They advocate for accountability and ethical practices to improve trust.
- They believe addressing wait times and access to medications would enhance patient experience.
Cons
They are extremely unprofessional.- They are not helpful.
- They provide poor customer service.
- There is a lack of communication between staff.
- Representatives do not listen to concerns.
- They are extremely and utterly disorganized.
- They have lost prescriptions more than once.
- They are the worst pharmacy in the world.
- They are only for-profit, causing inconvenience for facilities and loved ones.
- They have long wait times for meds.
- They charge for meds usually covered by insurance.
- They do not follow doctors' orders sent by fax.
- They have given incorrect medication at the wrong time of day.
- They are a horrible company.
- They should be investigated regarding ethics and ingredients.
Review
This Thousand Oaks Omnicare location is best suited for assisted‑living programs and families that can tolerate heightened medication oversight. The pattern of complaints across several reviews points to a setting where success depends on a proactive care team that relentlessly double‑checks orders, tracks refills, and pursues doctor instructions with tenacity. In practice, it works only when the facility or family staff has the bandwidth to compensate for ongoing gaps in reliability, communication, and organizational execution. For residents who require strict, error‑free med management, this location becomes acceptable only if a dedicated pharmacist liaison and a disciplined internal process are in place to catch mistakes before they affect the resident. In short, it is a fit when oversight is baked into daily care routines rather than assumed to be handled by the pharmacy alone.
For anyone evaluating options, alternatives deserve serious consideration, especially for residents whose safety hinges on dependable medication handling. If the resident needs consistently timely dispensing and exact dosing with minimal staff intervention, this Omnicare location should not be the default choice. Families should compare with hospital‑affiliated pharmacies, large national chains with documented QA programs, or an on‑site facility pharmacy that can demonstrate traceable orders, robust escalation procedures, and clear accountability. The risk of misfills, delayed deliveries, and miscommunications undercuts confidence in care plans, so choosing a partner with proven reliability is a practical necessity rather than a luxury.
The limited upside suggested by the reviews is largely outweighed by the breadth of cons. A handful of five‑star ratings exist, but they sit in sharp contrast with repeated reports about disorganization, poor communication, and a troubling pattern of misfills or incorrect dosing. The most meaningful offset would be a facility that assigns a dedicated medication liaison and implements tight double‑check protocols to surface errors quickly. However, without consistent, vendor‑level reliability, even strong internal safeguards struggle to produce durable improvements. In real terms, any perceived benefit depends on day‑to‑day diligence by the care team, not on the pharmacy’s intrinsic quality.
Safety risk is the core concern here. The reviews describe wrong medications given at the wrong times, lost prescriptions, and reliance on generics with questionable ingredients. Such lapses are not mere annoyances; they expose residents to adverse drug events and expose facilities to legal scrutiny. In communities where residents are on complex regimens or sensitive therapies, these failures ripple through care coordination, requiring constant family intervention and additional staff time. The emotional toll is tangible as well, because families must chase down every refill, verify each dose, and fear the consequences of a simple misstep becoming a health crisis.
To mitigate risk, families should insist on concrete protections before committing. Request transparent error rates, a formal quality‑control program, and a clear, documented process for reconciling physician orders, dosage times, and insurance coverage. Demand accountability by naming a primary pharmacist or coordinator who can be contacted about issues, along with explicit escalation paths when problems arise. Probe the details of delivery windows, emergency stock policies, and how closely the pharmacy’s outputs mirror the physician’s orders and the facility’s in‑house protocols. When comparing options, prioritize partners that publish measurable performance data and demonstrate an unwavering willingness to address deficiencies.
In the end, the decision hinges on whether reliable medication management can be guaranteed. For residents whose safety relies on precise drug handling, this Omnicare location should be considered cautiously, and only with substantial safeguards that prove effective in daily practice. If viable alternatives exist, steer toward pharmacies with verifiable reliability, proactive communication, and rigorous error‑capture systems. The practical path is to vet references carefully, request a defined trial period if possible, and insist on transparent metrics before signing on. The objective is a pharmacy relationship that aligns with the care team’s standards and the resident’s needs, not one that tolerates recurring misfills, delays, and miscommunications as an accepted norm.
6 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Private
Telephone
Wi-Fi/high-speed internet available
Oxnard (20 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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