Rotary Plaza

Pros

• The staff provides excellent customer service.
• It is described as the perfect place to call home.
• It is among the best apartment housing complexes for low-income seniors in the Bay Area.
• The property is beautiful with great views.

Cons

• The resident notes that the previous and current managers tolerate feces coming out of the bathtub for over a year.
• The resident reports that their unit flooded last week and no assistance was provided to help clean up.
• An employee allegedly stated that residents are throwing paper in the toilet and that rent would be raised.
• The reviewer felt discriminated against and harassed throughout the housing process.
• The reviewer described biased behavior and unnecessary obstacles that made the situation stressful and disheartening.
• The reviewer felt singled out and unwelcome.

Review

Residents of Rotary Plaza Senior Apartments have shared a wide range of experiences, painting a picture of a community that can feel both welcoming and tumultuous depending on who you ask and what moment you recall. On one hand, some reviews celebrate the location, the views, and the sense of home that comes with living among peers and a supportive, human-scale setting. On the other hand, there are stark accounts of maintenance lapses, unclear or uncaring responses to emergencies, and interactions with staff that left some residents feeling unseen or disrespected. The juxtaposition suggests a complex living environment where the strengths of the community exist alongside serious challenges that affect daily life and dignity.

A recurring thread in the comments is a troubling episode involving a flood and the response - or lack thereof - from management. One reviewer states that last week their unit was flooded and they received no assistance to clean up afterward. This account underscores a feeling that when trouble strikes, residents are not always supported promptly or adequately, leaving them to handle overwhelming situations on their own. In addition to the immediate mess and risk, the reviewer expresses concern about ongoing conditions, highlighting a broader worry that basic upkeep and timely help are not reliably provided. There is an undercurrent of fear and frustration about what happens when an emergency occurs and who is there to help, which can significantly color one's sense of safety and belonging in a place intended to be a dignified home for seniors.

In one of the more troubling lines, a resident recounts a policy-related moment that felt insulting in its tone and implication. The reviewer describes an incident in which another employee said, "Residents are throwing paper in the toilet, we have to raise the rent," and this statement is presented as something that added insult to injury rather than addressing a real concern. The phrasing suggests a sense of being blamed for maintenance problems and finances at once, a combination that can be deeply discouraging for people who already navigate the constraints and vulnerabilities of aging in place. The combination of a perceived scapegoating attitude and a financial penalty is described as particularly hurtful and demoralizing.

A different, more pointed critique targets an individual administrator. The reviewer recounts a personal experience with Pascual Beltran, described as the assistant administrator, and characterizes the experience as discriminatory and harassing throughout the housing process. The reviewer says they were not treated with fairness or respect, and instead encountered biased behavior and obstacles that made the housing process stressful and disheartening. The language emphasizes feelings of being singled out and unwelcome, raising concerns about equal treatment and dignity for prospective and current residents. In this account, the grievance centers on how interactions with leadership can shape a resident's sense of inclusion or exclusion within the community, echoing a call for more consistent professionalism and respect in all dealings.

Not all of the feedback is negative, however. There are voices that sing the praises of Rotary Plaza as a place to call home. One reviewer describes excellent customer service, calling the complex "the perfect place to call home." This perspective highlights a genuine appreciation for the support and responsiveness that can make daily life smoother and more pleasant. Another comment hails the property as one of the best apartment housing complexes for low-income seniors in the entire Bay Area, a strong compliment that points to affordability, community resources, or perhaps the overall environment that supports seniors in managing budgets and quality of life. Such positive notes provide balance to the more critical experiences and remind readers that a housing community can offer real value to its residents when it functions well.

Family connections further color the overall impression. A reviewer mentions that their grandmother stays at Rotary Plaza, calling the place beautiful with great views. This perspective underscores the personal stake many residents and their families have in the community's upkeep and atmosphere. The pride implied in a family member choosing this complex for a loved one signals that, for some, Rotary Plaza delivers a meaningful sense of place, comfort, and beauty that enhances aging in place. It is a reminder that tangible assets like scenery, neighborhood feel, and perceived safety contribute to overall satisfaction alongside the more practical considerations of maintenance and staff responsiveness.

Taken together, the mix of praise and grievance paints a nuanced portrait of Rotary Plaza Senior Apartments. The positive testimonials celebrate the beauty of the setting, the potential for excellent service, and the value of an affordable home for seniors who need to stretch fixed incomes. The criticisms, by contrast, flag serious concerns about maintenance responsiveness, communications, and the treatment of residents by staff, including a particularly troubling report of discriminatory behavior. The common thread is a longing for dignity, respect, and reliability in everyday life - elements that make aging with grace possible and that many residents rightly expect from a community that bills itself as a welcoming home for seniors.

Looking forward, many residents advocate for clear rules and respectful practices that protect self-respect and dignity for the elderly. The desire is not for impeccable perfection but for consistent, compassionate service, prompt maintenance, and fair, unbiased treatment by those who oversee the property. In the best cases, Rotary Plaza can be a place where views, community ties, and affordable housing come together with strong support and professional stewardship. In weaker moments, it becomes a place where the gaps between promise and practice are most keenly felt's - gaps that the community, staff, and leadership would do well to address to ensure every resident can say they feel safe, respected, and at home.

This particular area of South San Francisco, California, is a bustling neighborhood with convenient access to essential services such as pharmacies, restaurants, transportation options, cafes, hospitals, places of worship, theaters, parks, and physicians. With multiple pharmacies nearby like Walgreens and CVS Pharmacy within a few miles radius, residents can easily access medication and healthcare supplies. There are also various dining options available ranging from fast-food chains like McDonald's to upscale seafood restaurants like New England Lobster Market & Eatery. The proximity to San Francisco International Airport and public transportation hubs provides easy travel opportunities for seniors looking to explore the city or visit family. Additionally, the neighborhood offers beautiful parks like Bernal Heights Park and Glen Canyon Park for outdoor activities and relaxation. Access to quality healthcare facilities such as A & C Convalescent Hospital and Mills-Peninsula Health Services ensures residents have access to medical care when needed. Overall, this area presents a vibrant community with amenities that cater to the needs of seniors looking for convenience and accessibility in their daily lives.

Pharmacies

• Walgreens (0.2 miles)
• Kaiser Permanente Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• McDonald's (1.2 miles)
• Mustards (3 miles)
• Yankee Pier (3.1 miles)
• Lark Creek Grill (3.3 miles)
• In-N-Out Burger (3.7 miles)
• In-N-Out Burger (4.1 miles)
• New England Lobster Market & Eatery (4.3 miles)

Transportation

• Rental Car Center (2.1 miles)
• San Francisco International Airport (SFO) (2.5 miles)
• United Global First Lounge (2.9 miles)
• International Terminal G (2.9 miles)
• San Francisco International Airport BART Station (3 miles)
• SFO AirTrain Station - Garage G & BART (3 miles)
• Boarding Area F (3 miles)

Cafes

• San Francisco Giants Clubhouse (2.9 miles)
• Neighbor's Corner (7.6 miles)
• Sightglass Coffee (7.9 miles)
• Le Marais Bakery (8 miles)
• SPRO Coffee Lab (8.1 miles)

Hospitals

• A & C Convalescent Hospital (3.5 miles)
• Mills-Peninsula Health Services (4.5 miles)
• Laguna Honda Hospital & Rehabilitation Center (7.2 miles)
• Mills-Peninsula Radiology (8 miles)

Places of Worship

• Church of the Epiphany (4.8 miles)

Theaters

• Regal Stonestown Galleria Screenx, 4Dx, & RPX (6.2 miles)
• Alamo Drafthouse New Mission (7.6 miles)

Parks

• Holly Park (6.3 miles)
• Glen Canyon Park (6.5 miles)
• Washington Park (6.6 miles)
• Bernal Heights Park (6.8 miles)
• Stern Grove Dog Park (6.8 miles)
• Upper Douglass Dog Park (6.9 miles)
• Coyote Point County Park (7 miles)

Physicians

• Noe Valley Pediatrics (7.3 miles)
• California Skin Institute (7.7 miles)
• Bundy Opticians (8.1 miles)