Med - USA Residential Care Facility

Pros

• The family thanks Santa Rosa Post Acute for outstanding care from the PTs, nurses, chefs, and social workers, noting their father recovered enough to enjoy outside visits.
• The staff is described as pleasant, respectful, and professional by visitors.
• The facility's teamwork is called incredible and essential to elderly recovery.
• The staff's quick action on hospital trips and willingness to help with comforts for families is highly appreciated.
• The staff is kind and supportive, making difficult times more bearable for patients and their families.
• The facility is clean and well-kept, with attentive nursing and individualized care plans.
• The discharge planning and resources are praised as outstanding and very helpful during transitions.
• Some residents enjoy the meals, with at least one person noting they preferred the food and even gained weight.

Cons

• The reviewer felt the facility isn't great and noticed a urine odor upon entering.
• They criticized the staff for not responding quickly, citing a two-hour wait for pain medication as unacceptable.
• They reported sticky patient rooms and a lack of provided bed pads, suggesting the facility should supply them.
• They stated they could not recommend the facility to others.
• They described needing police welfare checks because calls to the facility were not answered and the phone only played music.
• They claimed a receptionist blocked contact with a hospitalized neighbor, hindering family support.
• They alleged belongings went missing during the stay and criticized the laundry process as disorganized.
• They accused some positive reviews of being fake.

Review

Santa Rosa Post Acute has become the focal point of a wide range of experiences, with many families expressing deep appreciation for the care and teamwork that their loved ones received. One family described their 96-year-old father as having recovered enough to enjoy outside visits to restaurants and old friends, attributing this improvement to the coordinated effort of the therapy team, nurses, and other staff who consistently pitched in to support his needs. Another family credited the overall atmosphere of collaboration - where physical therapy, nursing care, and daily support work together - to the point that their loved one could progress from hospital to home-like activities with confidence.

Across several accounts, families highlighted the compassionate, professional, and patient-centered approach of Santa Rosa Post Acute. Positive remarks repeatedly underscored how staff went beyond routine care: therapists and nurses who listened, social workers who coordinated resources, and even ancillary teams such as the cafeteria and maintenance crews who contributed to a smoother stay. In particular, the facility's ability to facilitate discharges and coordinate transportation, including VA-related appointments, stood out as a meaningful aspect of the experience. Families also noted small but significant acts of assistance, such as helping a family member with a troublesome iPhone issue or providing timely information from physicians about diagnoses and treatment plans, reinforcing a sense that the staff genuinely cared about both patients and their families.

Nonetheless, not all experiences were flawless, and some reviews raised concerns about day-to-day operations. Several accounts mentioned sensory and service-related challenges, such as an unpleasant odor on entry, and reports of delays in pain management - specifically, patients waiting for pain medication for extended periods. Some rooms were described as sticky, and a few families noted the absence of basic supplies like bed pads, suggesting gaps in comfort and hygiene that affected perceived quality of care. Additionally, there were reports of communication gaps and frustration when phone lines or outreach efforts seemed unresponsive, including an incident where outreach to a patient's neighbor or family felt blocked or delayed, prompting worry and police welfare checks in at least one instance.

Clinical care, when evaluated separately from these operational concerns, received mixed to largely positive reactions. Reviewers consistently praised the expertise and dedication of the physical and occupational therapy teams, noting meaningful progress in mobility and daily functioning. Several testimonials highlighted that physicians and nursing leadership were proactive and informative, with one family specifically commending a Director of Nursing for keeping them updated and for guiding discharge planning with evident care for the patient's recovery trajectory. The overall impression is of a facility where clinical care can be strong and where staff strive to tailor care plans to individual needs, even as logistical issues occasionally intrude on the experience.

A particularly heartfelt testimony from February 2025 painted a vivid picture of a veteran father who transitioned to Santa Rosa Post Acute after a hospital stay related to a pacemaker infection. The family described comprehensive support: immediate physician contact upon arrival, a focus on nutrition and weight gain, and a sustained commitment to physical therapy and daily walking with staff support. They emphasized that the care plan was well-crafted and the discharge process was supported by resources that eased the challenging transition home. The veteran-focused benefits, including transportation to VA appointments, were highlighted as a meaningful component of the overall care package. The family praised the staff's willingness to listen, adapt, and invest time to find solutions, concluding that the team consistently went above and beyond to meet patient and family needs.

Other accounts reiterate the sense of community and reliability among several departments within the facility. One reviewer, who had spent months as a patient, lauded the broad spectrum of care - from physical therapy to housekeeping - and emphasized the respect each caregiver showed. Another account spoke warmly of a grandfather's stay, noting friendly, approachable staff, a clean and comforting environment, meaningful activities, and attentive nursing that prioritized comfort and clarity around care plans. Collectively, these stories convey a strong sense that Santa Rosa Post Acute can be a supportive, respectful place where patients and families feel heard and cared for during difficult transitions.

At the same time, concerns about item handling and accountability appeared in some testimonials. A family member recounted missing clothing and personal belongings after hospital-to-facility transitions, along with the unsettling experience of clothes being found in the wrong places or in the lost and found after a room change. The perception that belongings should be tracked more carefully and that there should be clearer procedures for handling laundry and personal items emerged as an area for improvement. Another family described a loved one returning home wearing someone else's clothes, a distressing reminder of how critical careful room and laundry management is to patient dignity and family trust.

Despite these challenges, several families closed with strong endorsements and a sense of gratitude. A recurring theme was the belief that, when the care team faces difficult situations, they engage in effective communication and actively address concerns before they escalate into negative feedback. The final messages from grateful families emphasize how much they value the care plan, discharge support, and the overall culture of compassion and competence at Santa Rosa Post Acute. In one particularly hopeful note, a relative expressed confidence in recommending the facility to friends and family, citing the comprehensive, person-centered care and the dedicated, empathetic staff who helped their loved one navigate a very tough transition with dignity and support.

This part of Santa Rosa, California offers a diverse range of amenities and services that cater to the needs of seniors. With easy access to restaurants like Fresh Donuts and La Texanita Restaurant, as well as cafes such as Aroma Roasters Coffee & Tea, residents can enjoy a variety of dining options. The area also boasts several parks like Taylor Mountain Open Space Preserve and Bennett Valley Dog Park, providing ample opportunities for outdoor recreation and relaxation. In terms of healthcare, there are numerous physicians' offices, pharmacies, and hospitals nearby, including Bauman & Denner Mds and St Joseph Health System. Additionally, convenient transportation options like the Santa Rosa - SMART Station make it easy for seniors to get around the city. Overall, this part of Santa Rosa offers a comfortable and convenient environment for senior living.

Restaurants

• Fresh Donuts (0.3 miles)
• HenHouse Brewing Company (0.7 miles)
• Wendy's (1.1 miles)
• Old Possum Brewing Co. (1.2 miles)
• La Texanita Restaurant (2.1 miles)
• Railroad Stop Bar & Kitchen (2.2 miles)
• Omelette Express (2.3 miles)

Parks

• Taylor Mountain Open Space Preserve (1.3 miles)
• Old Courthouse Square (2.5 miles)
• Bennett Valley Dog Park (3 miles)
• A Place To Play (3.4 miles)

Cafes

• Dierk's Parkside Café (2.1 miles)
• Aroma Roasters Coffee & Tea (2.4 miles)
• Acre Coffee (3.2 miles)
• Taylor Lane Organic Coffee (3.8 miles)

Transportation

• Santa Rosa - SMART Station (2.3 miles)
• Santa Rosa Transit Mall (2.4 miles)

Theaters

• Roxy Stadium 14 (2.4 miles)
• Rohnert Park 16 (4 miles)

Physicians

• Bauman & Denner Mds (2.4 miles)
• Foresight Mental Health (2.4 miles)
• North Bay Laser & Skin Care Center (2.5 miles)
• Empire Optical (2.5 miles)
• Southwest Community Health Center (2.5 miles)
• Redwood Empire Dermatology (2.6 miles)
• Anders, Reuben Dr - Santa Rosa Dermatology (2.6 miles)

Pharmacies

• Rite Aid (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Creekside Managed Care Pharmacy (2.6 miles)
• The Medicine Shoppe Pharmacy (2.7 miles)
• Herbal Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Peace In Medicine (3 miles)

Hospitals

• St Joseph Health System (2.7 miles)
• MarinHealth ENT, Head & Neck Surgery | A UCSF Health Clinic (3.2 miles)
• Sutter Warrack Hospital (3.7 miles)
• Summerfield Convalescent Hospital (3.9 miles)
• Kaiser Foundation Hospital (3.9 miles)