Pruneridge Residential Care Home 3

Pros

• The facility appears to have a caring environment with dedicated staff members who genuinely seem to care for the residents.
• The director is approachable and has shown willingness to address concerns raised by family members about resident care.
• There is an effort to provide social activities, such as Bingo games, which can help create a sense of community among residents.
• The caregivers are part of a company that offers additional support, indicating a level of commitment to their services.
• Family members appreciate the intention behind hiring extra caregivers for exercise sessions, showcasing an understanding of the importance of physical activity in recovery.

Cons

• The staff failed to provide the promised assistance with the necessary stretching and exercises for residents recovering from a stroke.
• Medications were incorrectly administered to residents, raising serious concerns about their safety and care.
• Residents are often left in bed for excessively long hours, limiting their engagement and mobility.
• There is a lack of meaningful activities, leading to a monotonous environment where residents are primarily left in front of the TV without social interaction or hydration.
• A resident experienced a fall due to neglect when help was not provided after repeated calls for assistance at night.
• Inappropriate and disrespectful behavior from male staff members towards residents was noted, undermining their dignity and well-being.
• Despite multiple discussions with the director about these issues, no significant improvements have been made in the quality of care provided to residents.

Review

The experience of caring for a loved one recovering from a stroke can be fraught with challenges, particularly when it involves navigating the complexities of assisted living facilities. Such was the case for one individual who brought their mother to a facility in January 2020, only to withdraw her five weeks later due to a series of alarming situations that highlighted deficiencies in the care provided. The mother, requiring dedicated care following her stroke, was promised by both the director and caregivers that staff would assist with essential exercises—specifically 5-10 minutes of stretching on her paralyzed side twice daily—as well as regular physical therapy (PT) and occupational therapy (OT). However, these assurances were not upheld.

Despite the commitments made by the staff, the reality for this resident was starkly different. The mother reported to her child that none of the caregivers assisted with either her stretching or exercising regimen. This neglect extended beyond just physical activity; vital daily needs such as dental care and respiratory support were also overlooked. Important tasks like removing dentures, brushing teeth, and utilizing a C-PAP machine were frequently forgotten by the staff. Frustration grew as this lack of attention became increasingly evident, further undermining any confidence in the quality of care.

Adding to these concerns was an alarming observation regarding residents’ routines within the facility. It was discovered that many individuals were being put to bed as early as 5:30 PM and left there for up to 16 hours at a time—a troubling practice that raises questions about engagement and overall wellbeing. For most residents, including this individual’s mother, meaningful activities appeared limited to occasional bingo games during which social interaction amongst residents was minimal. More often than not, they sat passively in front of televisions without stimulation or even access to water at their sides.

The issues escalated personal safety concerns when it became clear that critical oversights could have severe consequences. An incident where the mother fell while attempting to get out of bed underscored just how grave matters could become; she had been calling out for help during nighttime hours only to be met with disregard from staff members ignoring her pleas. This lack of responsiveness exemplifies a failure not only in meeting basic needs but also in ensuring resident safety and dignity.

To compound matters further, incidents involving disrespectful behavior from male staff toward residents surfaced during interactions—one shocking instance saw staff giving an elderly woman the middle finger after she expressed discomfort over his presence while needing assistance in the bathroom. Such actions are not merely indicative of poorly trained personnel but reflect an atmosphere where boundary violations seem permissible among some caregivers—a deeply unsettling revelation for family members advocating for their loved ones' safety.

Ultimately, despite repeated conversations with facility management aimed at improving conditions—the director’s promises repeatedly led nowhere compelling family members to reassess whether adequate oversight was being administered—little changed regarding how residents were treated or cared for within those walls. The director's continuous defense of her staff amidst complaints painted an image more concerned with protecting employees than advocating for those who truly needed protection: vulnerable residents reliant on compassionate caregiving during trying times.

Though there exists acknowledgment that some people within the facility appear caring towards residents—a sentiment appreciated amidst overwhelming frustration—these positive aspects cannot overshadow systemic failings witnessed firsthand by families desperate for better alternatives in caretaking environments. In light of this troubling experience spanning nearly two months between January and February 2020 before withdrawing their mother back home; serious questions arise about quality control measures implemented across eldercare facilities nationwide—not only highlighting urgent needs for change but advocating fervently against complacency towards elder abuse or neglect under any circumstances regardless if it stems from ignorance or intentional malice within caregiving environments meant specifically designed offering solace through life’s greater challenges like recovery from debilitating health crises such as strokes faced by countless individuals globally every day ultimately necessitating utmost diligence ensuring happiness once again reigns within hearts long dulled down battling unforeseen battles requiring unwavering support systems around them always willing stand guard backed strong advocacy efforts elevating standards caregiving ever higher preventing future mishaps occurring anywhere henceforth sustaining sanctity human dignity preserved rightly throughout every step way forward together into brighter tomorrows sure laid foundation built trust earnestly restored healing journey ideally resumed unencumbered moving boldly ahead!

Located in Santa Clara, California, this area offers a variety of amenities that cater to individuals looking for a convenient and vibrant community. With a range of cafes such as Apple Park Café and 7 Leaves Cafe nearby, residents can enjoy a pleasant social atmosphere while grabbing a cup of coffee. There are also several dining options including BJ's Restaurant & Brewhouse and Chick-Fil-A for those who prefer eating out. In terms of healthcare, there are multiple pharmacies and physicians' offices within a short distance, providing easy access to medical care. Additionally, the proximity to hospitals like O'Connor Hospital ensures peace of mind for seniors with health concerns. For leisure activities, residents can visit nearby parks like Maywood Park and Central Park or catch a movie at theaters such as AMC DINE-IN Sunnyvale 12 & IMAX. Overall, this area offers a well-rounded lifestyle with ample resources for senior living.

Cafes

• Apple Park Café (0.4 miles)
• 7 Leaves Cafe (1 miles)
• Caffe Macs (1.6 miles)
• Coffee & Water Lab (1.6 miles)
• Panera Bread (2.1 miles)
• Sunright Tea Studio (2.1 miles)
• Starbucks (3.9 miles)

Transportation

• Apple Park Transit Center (0.5 miles)
• Sunnyvale Caltrain Station (3.8 miles)
• Santa Clara Transit Center (3.9 miles)
• Santa Clara Caltrain Station (3.9 miles)
• Terminal A (4.8 miles)
• The Club at SJC (4.9 miles)
• Norman Y. Mineta San Jose International Airport (SJC) (4.9 miles)

Restaurants

• Cafe Lattea (0.7 miles)
• BJ's Restaurant & Brewhouse (1.7 miles)
• Falafel Stop (2.3 miles)
• The Hambak Japanese Fusion Cuisine (2.4 miles)
• In-N-Out Burger (2.6 miles)
• McDonald's (2.8 miles)
• Chick-Fil-A (2.8 miles)

Parks

• Maywood Park (0.7 miles)
• Portal Park (1 miles)
• Earl J Carmichael Park (1.4 miles)
• Central Park (1.8 miles)
• Machado Park (2.3 miles)
• Ponderosa Park (2.3 miles)
• Cupertino Memorial Park (2.4 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.4 miles)

Physicians

• Allergy & Asthma Associates Of Northen California (1.7 miles)
• Palo Alto Medical Foundation (2.2 miles)
• Shen Medicine Pediatrics and Associates (2.6 miles)
• VHC Sunnyvale Clinic (2.8 miles)
• Santa Clara Valley Health & Hospital System (2.8 miles)
• Ear Associates & Rehabilitation Services (3.4 miles)
• Silicon Valley Eye Physicians (3.4 miles)

Hospitals

• O'Connor Hospital (3.5 miles)
• Valley Health Center Bascom (4 miles)
• Surgery Center Mountain View (4.8 miles)

Theaters

• AMC DINE-IN Sunnyvale 12 & IMAX (3.5 miles)
• AMC Mercado 20 (4.3 miles)
• Pruneyard Cinemas (4.6 miles)

Places of Worship

• Calvary United Methodist Church (4.4 miles)