675 Rosal Way, San Rafael, CA 94903
For more information about senior living options: (866) 208-4318
Overall Review of Three Home Village 2
Pros
Three Home Village is wonderful.- It combines professional, experienced care with the warmth and informality of a true home.
- Erik’s extensive leadership in senior care is evident in the organization, thoughtfulness, and kindness across operations.
- The daily caregivers are diligent in meeting residents' needs with love and compassion.
- Residents eat well, sleep well, and look peaceful, healthy, and well-groomed.
- The facility is consistently clean and orderly.
- Visitors feel welcome and at home during their visits.
- Three Home Village is a gem and sets a high standard for assisted living.
- The staff are incredibly caring, and Erik and Adam respond quickly to questions and concerns.
- The gardens and outdoor spaces are lovely, and meals are a highlight prepared by a trained-chef administrator.
Cons
Erik and Adam are described as duplicitous and condescending narcissists. - All staff and visitors are forced to wear masks at all times, depriving residents of smiling faces and facial expressions.
- Lead staff are burnt out, which negatively affects the level of care.
- Residents spend nearly all their time in front of the TV with little engagement.
- Mobility is not supported or encouraged, suggesting residents may be neglected or resentful.
- A staff member yelled at a resident, saying, "Your husband is not coming to get you! Your husband is DEAD!"
Review
Three Home Village 2 in San Rafael is best suited for families seeking a warm, home-like assisted living environment where staff build real relationships with residents and care is delivered with palpable warmth, especially for seniors navigating Alzheimer’s or similar cognitive challenges that require steady, attentive daily support.
The community may not be the right fit for families prioritizing flawless management transparency and uniformly active engagement every day. A recurring concern in some accounts centers on leadership dynamics, with complaints about how concerns were handled and about staff turnover. Prospective movers who crave a consistently businesslike, no-drama environment or who want highly structured activity programming and meticulous oversight may want to consider alternatives. In short, this is a place that shines for caregiving warmth and residential comfort, but it can feel uneven where governance and steady staff stamina are concerned.
The strongest positives, an intimate, home-like feel, highly devoted caregivers, and a clean, calming setting, often offset the drawbacks. Residents with Alzheimer’s or advanced needs benefit from caregivers who know them by name, meet daily needs with patience, and create routines that look and feel like a gentle, familiar day-to-day rather than an institution. The grounds and common areas invite casual visits and social time, and the garden spaces provide natural, low-stress activity that families repeatedly note as a meaningful perk. Meals, sometimes even prepared by an administrator with culinary training, come with a sense of care that reinforces the overall tone of respect and dignity.
Where the reviews diverge, the friction points tend to cluster around leadership and consistency. A number of families describe the owners as highly capable in day-to-day operations and person-centered in their approach, while others recount tense interactions and moments of miscommunication that erode trust. Staffing stability is a related concern; when turnover occurs or when staff report burnout, the ripple effect touches engagement levels and the sense that residents are truly being invited to participate in meaningful activities beyond passive viewing of TV. Some families argue that more proactive, transparent communication about care plans and daily rituals could mitigate these tensions and reduce anxiety about long-term outcomes.
Despite the concerns, the core care proposition remains compelling for families who value relational care and a “home away from home” atmosphere. The facility’s strengths show up in the day-to-day realities of caregiving: caregivers who sit with residents, encourage participation in light activities, and preserve a peaceful, tidy environment that feels comfortable rather than clinical. The option to access social interactions across three connected homes expands opportunities for companionship, exercise, and music or art activities without sacrificing the privacy and dignity of each resident. For families, this translates into a meaningful sense of belonging and a perception that the loved one is treated with respect and affection.
For decision-making, focus on whether the personalized care model aligns with the loved one’s needs and personality. Prospective residents should verify the care plans with the administrator, request a look at recent activity calendars, and observe a shift to gauge engagement versus passivity. Directly inquire about staff-to-resident ratios, specific measures for dementia care, and how behavioral challenges are managed without escalation. Ask for recent references from families with loved ones at similar acuity, and probe how concerns are addressed when they arise. Finally, clarify what is included in the stated monthly rate and what additional costs may emerge, ensuring expectations match the actual experience.
In sum, Three Home Village 2 stands out for families seeking a compassionate, home-centered setting where caregivers know residents well and create a sense of belonging that many larger facilities struggle to reproduce. It is a strong choice for those with cognitive or behavioral needs who prize warmth, routine, and interpersonal connection over a perfectly polished facility environment or rigid, always-impeccable admin oversight. Alternatives are worth considering for those prioritizing entrenched governance, consistent daily activity programming, and flawless transparency in every interaction. The decision hinges on balancing the cherished human connection this community naturally delivers against the need for unwavering, predictable administrative reliability and a broader, more visibly structured activity program.
6 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Respite Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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