675 Rosal Way, San Rafael, CA 94903
For more information about senior living options: (844) 490-3973
Three Home Village in Marin comes through in multiple voices as a place that often feels like a real home rather than a sterile care facility. Several reviews highlight the combination of professional, experienced care with a warmth that makes the home environment feel calm, inviting, and personally attentive. The leadership of Erik, who brings more than 17 years of experience managing a large senior-care facility, is repeatedly cited as shaping a thoughtful and kind approach to operations. For families who want their loved ones to be treated with both competence and compassion, these accounts paint a picture of a setting where care can feel deeply personal amid organized teamwork.
A common thread across many accounts is the way Three Home Village supports a sense of daily life that resembles a comfortable home. One reviewer describes moving a mother there after years of caregiving, emphasizing the need for a peaceful, attractive, and warm environment. They found that the daily caregivers meet her needs with love and compassion, and they note tangible signs of well-being: eating and sleeping well, a consistently peaceful appearance, and good grooming during unannounced visits. The facility itself is described as clean and orderly, reinforcing the impression that a well-run home can coexist with genuine care.
Beyond the day-to-day routines, several visitors emphasize the hospitality and belonging they feel during visits. It's common for families to say they feel as though they're visiting a relative's home rather than a facility, and they find the campus environment - gardens, outdoor spaces, and opportunities to gather with friends and family - particularly welcoming. The combination of a well-kept physical space and staff who know residents' preferences seems to contribute to a sense of community, with activities and social engagement noted as important features. In this light, Three Home Village emerges as a place where residents can still experience meaningful connections and a degree of independence within a supportive framework.
However, the picture isn't uniformly glowing. A subset of reviews presents a starkly different experience that raises questions about management style, consistency of care, and communication. One reviewer, describing two-thirds of a different narrative, characterizes the owners Erik and Adam as duplicitous and condescending, even labeling them "narcissists." This person recounts strict masking requirements for all staff and visitors regardless of the heat or guidelines, arguing that excessive masking deprives residents of familiar facial expressions and warmth. They describe burnout among lead staff and limited engagement for residents, suggesting that those who aren't easily controlled or who require more intensive attention may be neglected. The tone here is urgent, focusing on perceived inconsistency between stated values and daily practice, and it culminates in a broader sense of stress for families already navigating the complexities of Alzheimer's care.
Several specific, distressing anecdotes accompany the more critical reviews. The same set of criticisms points to a lack of transparency about care routines - such as dental care being neglected for months, rashes and bed sores that appeared with minimal communication to families, and residents staying in recliners rather than participating in activities or dining together. There are references to a difficult resident with dementia who deteriorated while the care team stayed largely detached, and to a tense dynamic in which a staff member spoke harshly to a resident, with the administrator failing to address the concern satisfactorily. A recurring theme is fear of retaliation or dismissal when families raise questions, including an explicit claim that the owner or administrators used threats or pressure to maintain control over disagreements. One reviewer even describes an experience of public confrontation and a strong sense of power imbalance, all while paying a substantial monthly rate.
These negative accounts contrast with other testimonials that still speak highly of Erik and Adam. Some reviewers praise the administrators for being responsive, involved, and dedicated to the families' needs, and they emphasize the positive impact of the caregivers who bring humor, warmth, and practical help to daily life. Others highlight the role of the staff in promoting social interaction, art, music, and exercise, and they point to the gardens and outdoor spaces as living proof of a home-like atmosphere. There are also mentions of robust safety practices during the Covid era, with frequent communication with public health authorities and a commitment to protecting residents and staff alike. That combination - personal attention from caregivers coupled with an proactive leadership that communicates - appears to emerge as a strong selling point for some families.
Taken together, the reviews present a nuanced portrait of Three Home Village. On one hand, the home-like ambience, compassionate caregiving, and engaging activities create a powerful sense of belonging and well-being for residents and their families. On the other hand, there are significant concerns about the consistency of care, transparency, and the behavior of leadership in certain situations. Some families describe experiences that left them anxious and stressed, including episodes of confrontation, questions about staffing levels, and missed or hidden care needs. The cost, around ten thousand dollars per month in one account, adds another layer of consideration for families weighing options for long-term care.
Prospective families considering Three Home Village would do well to weigh these perspectives and visit with a clear set of questions in mind. Observing how staff interact with residents, asking for a tour of daily routines, and requesting recent activity calendars and care plans can help illuminate how well the home balances warmth with accountability. It may also be useful to speak with current residents and their families about daily engagement, transparency in communication, and how concerns are handled. In sum, Three Home Village represents a place with real strengths - home-like warmth, dedicated caregiving, and an active social environment - while also presenting some challenging experiences that vary from family to family and resident to resident.
The Three Home Village 2 is a premier assisted living community located in San Rafael, CA. We offer a variety of care options including board and care home, memory care, and respite care. Our community is designed to provide a comfortable and nurturing environment for our residents.
Our amenities are designed to enhance the quality of life for our residents. We have a spacious dining room where nutritious and delicious meals are served. Our accommodations are fully furnished, providing all the comforts of home. Residents can enjoy our beautiful garden and outdoor space, perfect for relaxation or socializing with fellow residents. Housekeeping services ensure that our community remains clean and tidy at all times. Additionally, move-in coordination is provided to make the transition to our community as smooth as possible. Residents can stay connected with their loved ones through telephone and Wi-Fi/high-speed internet access.
Our dedicated team of caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive comprehensive medical care. Specialized memory care programming is available for those living with dementia or mild cognitive impairment. Our mental wellness program focuses on promoting emotional well-being among our residents.
We understand that each resident has unique dietary needs, which is why we cater to special dietary restrictions like diabetes diet and other specialized meal preparations. Medication management is also provided by trained staff members.
At Three Home Village 2, we believe in promoting an active lifestyle for our residents through scheduled daily activities. Whether it's participating in recreational activities or exploring nearby cafes, parks, restaurants, theaters, or places of worship, there is always something exciting happening near our community.
Transportation arrangements are available for medical appointments to ensure that our residents can easily access healthcare services when needed.
Overall, Three Home Village 2 offers a warm and welcoming environment where seniors can receive personalized care while enjoying a fulfilling lifestyle surrounded by supportive staff members and excellent amenities.
Three Home Village 2 is located at 675 Rosal Way, San Rafael, CA 94903 in Marin County, California
The features of Three Home Village 2 are designed to comprehensively support residents with dementia or Alzheimer's by addressing their unique needs in various aspects of daily living. Assistance with dressing, bathing, and transfers ensures personal hygiene and mobility, promoting dignity and comfort while minimizing frustration. Medication management helps prevent medication errors, which is crucial for maintaining health stability. Meal preparation and service cater to dietary needs and preferences, encouraging proper nutrition that can enhance cognitive function. Transportation arrangements for medical appointments facilitate access to necessary healthcare services, while coordination with health care providers streamlines communication about residents' medical conditions. Activities of daily living assistance provides structure and routine that creates a sense of normalcy. The provision of 24-hour supervision ensures safety and reassurance for both residents and families, particularly critical for those with advanced stages of dementia. Programs focusing on mental wellness and specialized memory care programming help engage residents cognitively and emotionally, promoting quality of life even in the context of mild cognitive impairment or advanced symptoms. Overall, these features work together to create a supportive environment that enhances well-being while addressing the complexities associated with memory disorders.
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The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.