2073 Southwood Drive, San Pablo, CA 94806
For more information about senior living options: (844) 490-3973
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The staff initially started off professionally. There were two women who were empathetic and caring toward patients.
The facility is described as understaffed, with residents ignored and only bare minimum services. Nighttime yelling is common and residents walk into other patients' rooms, indicating unsafe conditions. A roommate was allegedly dropped and staff refused to admit it. The facility is accused of stealing residents' money and overcharging for charges they had no right to bill. Privacy for residents and families was not respected; calls were put on speakerphone and privacy was not protected. A resident allegedly suffered a stroke due to delayed medical attention, and the facility billed for the full month despite the resident being nonresponsive. There are reports of abuse and sexual assault, with calls to shut the facility down. The food is described as horrible, staff are not empathetic (only two workers were caring), and customer service is poor; belongings of residents were stolen.The experiences at Creekside begin with the sort of professional veneer you hope to see when a loved one is hurt. One person's story starts with a straightforward injury - an ankle broken while in care - and what follows is a troubling swing from competence to chaos. Initially, staff members seemed capable, but that footing didn't hold. What was left behind was a pattern of poor oversight and lapses in basic safety: loud yelling at night, residents wandering into neighboring rooms while others try to sleep, and a sense that the facility's routines and responsibilities shifted with the hour. In the midst of the confusion, a roommate was dropped, and when the family asked for acknowledgment, they were met with denial about the incident. The contrast between the reassuring start and the ensuing neglect lingers in the memory of those who witnessed it, punctuated by a remark that Creekside's shortcomings felt even starker when compared to another nearby facility.
Across the facility, the tone of care quickly deteriorated into what many families describe as inpatient chaos. Nighttime becomes a chorus of alarms and outbursts, and the impact on everyday care is palpable: residents scream, staff seem overwhelmed, and crucial appointments - doctor visits and procedures - are frequently missed. The sense of being ignored grows into a pattern of what many observers would call under-staffing and under-delivery. The bare minimum gets done, but never with the attentiveness families expect when a loved one's health is in the balance. The frustration isn't only about missed schedules; it's about the constant worry that essential care could slip away in the scramble.
The complaints extend beyond care quality to questions of ethics and accountability. A pervasive fear emerges around finances and privacy. Reviewers describe a culture in which money is charged for services that never felt clearly explained or justified, especially during the early days of the pandemic when access was restricted. It's alleged that only a couple of staff members were truly empathetic, while others failed to shield residents from exposure and privacy invasions. Families reported speaking nearly every day to connect with loved ones, only to be met with difficulties in getting anyone to take a call or to ensure the call wasn't overheard on a loud speaker, undermining any sense of dignity or privacy. The combination of restricted visitation, disputed charges, and privacy concerns paints a troubling portrait of an institution where trust is hard-won and easily lost.
The most devastating claims center on medical neglect and the consequences that followed. One family recounts a grandparent who suffered a stroke while in Creekside's care, with symptoms and warning signs overlooked for days. The patient allegedly remained on an IV for almost five days before any professional medical intervention was sought or communicated to the family. By the time doctors were finally involved, the damage had already been done, and the loved one passed away shortly after. The family notes that the institution charged for an entire month even though the patient had been in a nonresponsive state for most of those days, a detail that fuels perceptions of callous financial practices amid a tragedy. The narrative speaks in stark terms of no remorse for the part Creekside may have played in the outcome, leaving families to question whether proper medical triage and timely care were ever truly prioritized.
Amid these grave concerns, reviewers point to still more troubling patterns: a handful of staff members who offered genuine compassion in a sea of indifference, with only two women singled out as sincerely empathetic and caring. The absence of consistent, humane care colors every other grievance, from reports of bruising and unexplained marks to vague assurances that "someone would look into it" that never materialize into real accountability. The chorus of accusations also includes longstanding claims that Creekside has been involved in abuse and even sexual assault cases in recent years, a fact that fuels calls for closure or a thorough overhaul. For families, these stories aren't just about unhappy days in a facility; they become arguments about safety, dignity, and the basic moral obligation to protect the vulnerable residents entrusted to a care setting.
Beyond the most dramatic allegations, the day-to-day experience at Creekside is described as uniformly disappointing. The food is criticized as poor, and the overall atmosphere is portrayed as a place where workers may appear friendly at first, but their actions reveal a troubling disconnect between greeting visitors and following through on essential care. Some families felt pressured by staff who seemed more interested in making a sale than delivering consistent, respectful care. Communication issues extend to the simplest tasks, like obtaining a fax number or getting information over the phone, with long holds and slow responses that further erode confidence. Reports of belongings going missing add another layer of unease, reinforcing the impression that basic respect and protection of residents' possessions are not reliably ensured.
Taken together, the accounts present a stark, multi-faceted critique of Creekside: frequent understaffing, disturbing lapses in safety, mismanagement of medical needs, and a troubling intertwining of care deficits with concerns about financial practices and privacy. The reviewers urge prospective families to look elsewhere, noting that Creekside has left a lasting impression as one of the least favorable skilled nursing experiences they've encountered. While there are a few compassionate individuals among the staff, the overarching message is clear: for those seeking a facility where dignity, timely medical attention, and transparent, respectful treatment of residents are guaranteed, Creekside, as described by these voices, falls far short. The call from these families is uncompromising: prioritize safer, more accountable options and conduct thorough research into past cases before making a decision about a loved one's care.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to My Family's Care Home, a compassionate and nurturing board and care home located in the heart of San Pablo, CA. Our community is designed to provide a safe, comfortable environment where residents can thrive while receiving the personalized care they need.
At My Family's Care Home, we offer a range of amenities to enhance our residents' quality of life. Our fully furnished living spaces are complemented by cozy dining areas and beautiful outdoor gardens where residents can relax and enjoy fresh air. We prioritize convenience with housekeeping services and move-in coordination to ensure a smooth transition for new residents. Connectivity is key, so we provide telephone access and Wi-Fi/high-speed internet throughout the community.
Our devoted team offers comprehensive care services tailored to meet individual needs. Residents receive assistance with activities of daily living, including bathing, dressing, and transfers, as well as coordination with health care providers for seamless medical management. We understand dietary needs are unique; hence, we accommodate special dietary restrictions and prepare nutritious meals that support conditions like diabetes.
To foster engagement and social interaction, we schedule daily activities that encourage residents to stay active and connected with their peers. Our location is also convenient—within close proximity to various cafes, parks, pharmacies, physicians’ offices, restaurants, places of worship, and theaters—ensuring that residents have numerous opportunities for outings and community involvement.
At My Family's Care Home in San Pablo, we're dedicated to providing loving support alongside a vibrant living experience where every resident can feel at home.
My Family's Care Home is located at 2073 Southwood Drive, San Pablo, CA 94806 in Contra Costa County, California
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
