Roberta Care Home is an assisted living community in San Mateo, CA.
Information last verified:
1647 Roberta Drive, San Mateo, CA 94403
For more information about senior living options: (866) 208-4318
Their professional teams provide excellent care to seniors and comprehensive assessments, especially for memory loss and dementia. They provide case management to needy clients and their families, coordinating care and referrals to resources. Their doctors are experts in geriatric care and memory loss. They typically respond quickly to calls and emails, and urgent matters are followed up directly with patients or families. They are a well-regarded, long-standing geriatric clinic serving San Mateo County, with continued excellent services.
The providers and staff are very incompetent. They do not care about their patients and are irresponsible. They fail to send in patients' medications on time, constantly lose records, require long waits (at least 20 minutes) for each phone call, and have long delays at the office. They keep callers on hold for extended periods; when they answer, they put the receiver down and ignore the caller, with background chatter indicating terrible customer service. Nobody answers the phone, and callers must wait for a very long time.This community is best suited for families that can act as active care partners, prepared to supervise daily operations and push for timely, accurate service. The resident who thrives here would be someone whose medical needs are stable enough to tolerate hands-on oversight from relatives, rather than someone who relies on consistently reliable medication delivery, meticulous documentation, or rapid administrative responses. The reviews make the boundary clear: when health situations demand prompt intervention or precise record-keeping, the home falls short. In short, it serves as a fit only for families willing to take a proactive role in coordinating care, and not for those seeking a hands-off, dependable daily routine.
Those weighing alternatives should focus on communities with proven medication management, responsive front-d desk service, and transparent record-keeping. Look for facilities that demonstrate strong staff stability and a clear policy framework for medication administration, including timely MAR updates, bedside passes, and proactive communication with families. Memory-care or higher-acuity options deserve particular scrutiny, as they require dedicated staff trained to handle dementia-related needs and emergencies without relying on family troubleshooting. If a smooth, predictable daily rhythm and minimal family intervention are priorities, other options are likely to outperform this one.
The potential upside in this setting is hard to monetize because it hinges on external supports rather than the home’s internal operations. A nearby geriatric clinic’s reputation for comprehensive assessments and case management can, in theory, complement a live-in team, offering robust medical oversight when the home itself falters. However, that external advantage does not compensate for ongoing day-to-day dysfunction reported in the residence. Quick responses from clinicians are praised in isolation, but they do not erase persistent problems with care coordination, telephone accessibility, or the timely delivery of medications and records. The net effect is a disconnect between medical oversight and daily living.
The core cons are cumulative and material: staff incompetence and apathy, chronic delays in getting medications to residents, frequent misplacement or loss of records, and long waits on the phone with little accountability. Residents risk missed doses or interruptions in treatment, while families contend with unreliable communication and uncertain accountability. These issues undermine safety, continuity of care, and trust, fundamental elements for anyone evaluating senior living. When the facility cannot guarantee basic administrative reliability, even well-intentioned care teams can’t compensate for the gaps in daily operations.
For families moving forward, a disciplined due-diligence plan is essential. Seek a written, facility-wide medication-management policy, a documented process for record-keeping, and a clear escalation path with a designated point person. Request a live demonstration of day-to-day routines, including medication passes, nursing oversight, and how emergencies are handled. Probe staffing levels, turnover rates, staff training, and the availability of an on-site administrator during peak hours. If memory impairment or complex medical conditions are present, demand assurances that memory-care protocols and geriatric-specialist access are integrated into the daily routine, not outsourced only in theory.
Bottom line: based on the weight of feedback, Roberta Care Home presents significant reliability and safety concerns that outweigh any partial benefits. It is not the preferred choice for families seeking predictable daily care, dependable medication management, and responsive administrative support. Alternatives that offer stronger staffing stability, clearer care processes, and verifiable communication pathways should be prioritized. If choosing this community anyway, approach it as a temporary arrangement with rigorous oversight, explicit service expectations, and a concrete plan for transitioning to a more reliable option should gaps persist.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
San Francisco International (6 miles away) Metropolitan Oakland International (12 miles away) San Jose International (24 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments Diabetes diet Special dietary restrictions Community-sponsored activities Scheduled daily activitiesRoberta Care Home in San Mateo, CA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is located in a peaceful neighborhood, providing a serene environment for seniors to thrive.
The dining room at Roberta Care Home is spacious and inviting, offering residents a pleasant setting to enjoy their meals. The community is fully furnished, ensuring that residents have all the necessary furniture and appliances to live comfortably. Residents can also take advantage of the outdoor space, which provides opportunities for fresh air and relaxation.
Housekeeping services are provided regularly, ensuring that each resident's living space remains clean and tidy. Move-in coordination is also available to assist new residents in settling into their new home seamlessly. The community offers telephone and Wi-Fi/high-speed internet services, allowing residents to stay connected with loved ones and access information easily.
Roberta Care Home provides comprehensive care services tailored to meet each resident's unique needs. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff at the community works closely with health care providers to ensure coordinated care for all residents. Special attention is paid to those with diabetes, with specific diet plans implemented.
Nutrition plays a vital role in the wellbeing of seniors; therefore, the community offers meal preparation and service for all residents. Special dietary restrictions are accommodated to cater to individual preferences or medical requirements. Transportation arrangements are made for medical appointments as well as visits to doctors' offices.
In addition to physical well-being, Roberta Care Home emphasizes the importance of social engagement through various scheduled daily activities. These activities aim to keep residents active, engaged, and entertained while fostering a sense of community among peers.
Residents at Roberta Care Home benefit from its convenient location. With several cafes, parks, pharmacies, restaurants, theaters nearby; there are ample opportunities for recreation or social outings within close proximity. Additionally, having hospitals and physicians nearby provides easy access to medical care.
At Roberta Care Home in San Mateo, CA, residents can enjoy a comfortable and fulfilling lifestyle where their needs are met with compassion and professionalism. The community strives to create an environment that promotes independence, well-being, and happiness for all residents.
Roberta Care Home is located at 1647 Roberta Drive, San Mateo, CA 94403 in San Mateo County, California
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