1647 Roberta Drive, San Mateo, CA 94403
For more information about senior living options: (844) 490-3973
Their professional teams provide excellent care to seniors and comprehensive assessments, especially for memory loss and dementia. They provide case management to needy clients and their families, coordinating care and referrals to resources. Their doctors are experts in geriatric care and memory loss. They typically respond quickly to calls and emails, and urgent matters are followed up directly with patients or families. They are a well-regarded, long-standing geriatric clinic serving San Mateo County, with continued excellent services.
The providers and staff are very incompetent. They do not care about their patients and are irresponsible. They fail to send in patients' medications on time, constantly lose records, require long waits (at least 20 minutes) for each phone call, and have long delays at the office. They keep callers on hold for extended periods; when they answer, they put the receiver down and ignore the caller, with background chatter indicating terrible customer service. Nobody answers the phone, and callers must wait for a very long time.This community is best suited for families that can act as active care partners, prepared to supervise daily operations and push for timely, accurate service. The resident who thrives here would be someone whose medical needs are stable enough to tolerate hands-on oversight from relatives, rather than someone who relies on consistently reliable medication delivery, meticulous documentation, or rapid administrative responses. The reviews make the boundary clear: when health situations demand prompt intervention or precise record-keeping, the home falls short. In short, it serves as a fit only for families willing to take a proactive role in coordinating care, and not for those seeking a hands-off, dependable daily routine.
Those weighing alternatives should focus on communities with proven medication management, responsive front-d desk service, and transparent record-keeping. Look for facilities that demonstrate strong staff stability and a clear policy framework for medication administration, including timely MAR updates, bedside passes, and proactive communication with families. Memory-care or higher-acuity options deserve particular scrutiny, as they require dedicated staff trained to handle dementia-related needs and emergencies without relying on family troubleshooting. If a smooth, predictable daily rhythm and minimal family intervention are priorities, other options are likely to outperform this one.
The potential upside in this setting is hard to monetize because it hinges on external supports rather than the home's internal operations. A nearby geriatric clinic's reputation for comprehensive assessments and case management can, in theory, complement a live-in team, offering robust medical oversight when the home itself falters. However, that external advantage does not compensate for ongoing day-to-day dysfunction reported in the residence. Quick responses from clinicians are praised in isolation, but they do not erase persistent problems with care coordination, telephone accessibility, or the timely delivery of medications and records. The net effect is a disconnect between medical oversight and daily living.
The core cons are cumulative and material: staff incompetence and apathy, chronic delays in getting medications to residents, frequent misplacement or loss of records, and long waits on the phone with little accountability. Residents risk missed doses or interruptions in treatment, while families contend with unreliable communication and uncertain accountability. These issues undermine safety, continuity of care, and trust - fundamental elements for anyone evaluating senior living. When the facility cannot guarantee basic administrative reliability, even well-intentioned care teams can't compensate for the gaps in daily operations.
For families moving forward, a disciplined due-diligence plan is essential. Seek a written, facility-wide medication-management policy, a documented process for record-keeping, and a clear escalation path with a designated point person. Request a live demonstration of day-to-day routines, including medication passes, nursing oversight, and how emergencies are handled. Probe staffing levels, turnover rates, staff training, and the availability of an on-site administrator during peak hours. If memory impairment or complex medical conditions are present, demand assurances that memory-care protocols and geriatric-specialist access are integrated into the daily routine, not outsourced only in theory.
Bottom line: based on the weight of feedback, Roberta Care Home presents significant reliability and safety concerns that outweigh any partial benefits. It is not the preferred choice for families seeking predictable daily care, dependable medication management, and responsive administrative support. Alternatives that offer stronger staffing stability, clearer care processes, and verifiable communication pathways should be prioritized. If choosing this community anyway, approach it as a temporary arrangement with rigorous oversight, explicit service expectations, and a concrete plan for transitioning to a more reliable option should gaps persist.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (6 miles away) Metropolitan Oakland International (12 miles away) San Jose International (24 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Roberta Care Home in San Mateo, CA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is located in a peaceful neighborhood, providing a serene environment for seniors to thrive.
The dining room at Roberta Care Home is spacious and inviting, offering residents a pleasant setting to enjoy their meals. The community is fully furnished, ensuring that residents have all the necessary furniture and appliances to live comfortably. Residents can also take advantage of the outdoor space, which provides opportunities for fresh air and relaxation.
Housekeeping services are provided regularly, ensuring that each resident's living space remains clean and tidy. Move-in coordination is also available to assist new residents in settling into their new home seamlessly. The community offers telephone and Wi-Fi/high-speed internet services, allowing residents to stay connected with loved ones and access information easily.
Roberta Care Home provides comprehensive care services tailored to meet each resident's unique needs. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff at the community works closely with health care providers to ensure coordinated care for all residents. Special attention is paid to those with diabetes, with specific diet plans implemented.
Nutrition plays a vital role in the wellbeing of seniors; therefore, the community offers meal preparation and service for all residents. Special dietary restrictions are accommodated to cater to individual preferences or medical requirements. Transportation arrangements are made for medical appointments as well as visits to doctors' offices.
In addition to physical well-being, Roberta Care Home emphasizes the importance of social engagement through various scheduled daily activities. These activities aim to keep residents active, engaged, and entertained while fostering a sense of community among peers.
Residents at Roberta Care Home benefit from its convenient location. With several cafes, parks, pharmacies, restaurants, theaters nearby; there are ample opportunities for recreation or social outings within close proximity. Additionally, having hospitals and physicians nearby provides easy access to medical care.
At Roberta Care Home in San Mateo, CA, residents can enjoy a comfortable and fulfilling lifestyle where their needs are met with compassion and professionalism. The community strives to create an environment that promotes independence, well-being, and happiness for all residents.
Roberta Care Home is located at 1647 Roberta Drive, San Mateo, CA 94403 in San Mateo County, California
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