1647 Roberta Drive, San Mateo, CA 94403
For more information about senior living options: (844) 490-3973
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The professional teams provide excellent care to seniors and comprehensive assessments, especially for memory loss and dementia. The doctors are experts in geriatric care and memory loss. They provide case management that coordinates care and referrals to resources such as long-term or short-term housing, home health care, transportation, and financial assistance. They have served the San Mateo County community for many years and are highly regarded by professionals in the field. They respond promptly to urgent needs, with doctors often directly contacting patients or families when necessary. The clinic is recommended and valued for its continued excellent services to the community.
The providers and staff are very incompetent. They do not care about patients and are irresponsible. They fail to send medications to patients on time. They frequently lose records. There is a minimum 20-minute wait for each phone call. There are long delays at the office. They put callers on hold indefinitely and often ignore them. Nobody answers the phone and wait times are very long. The customer service is terrible.The reviews reveal a split and often frustrating reality at the clinic, where some patients and families feel the experience is marred by incompetence, poor follow-through, and frustrating delays. Several accounts describe providers and staff as careless or irresponsible, with concrete grievances about medication not being sent on time, records getting lost, and chronic delays in getting through on the phone or seen in person. The sense of being overlooked or neglected runs through these comments, underscoring a pattern of logistical failures that can understandably erode trust and add stress for seniors and their families. The complaints about holding on the phone for long stretches - "a minimum of 20 minutes" before anyone picks up - and the perception of long office delays contribute to a sense of systemic inefficiency that leaves patients feeling stranded just when they need reliable access to care the most.
Yet within the same set of remarks there is a markedly different voice that speaks to a longstanding, positive impression of a related geriatric clinic in the same system. Ron Robinson Senior Care Center is described as a medical clinic with a strong focus on geriatrics and memory care. The reviewers who hold this view emphasize the team's expertise in memory loss and dementia (including Alzheimer's), noting that professional members - doctors, psychologists, nurses, social workers, and clerical staff - work together to provide comprehensive assessments. This perspective also highlights the clinic's case management role: coordinating care, making referrals, and connecting families with a broad array of resources such as long- or short-term housing, day care services, home health care, transportation, and financial assistance. The writer who shares this experience has known the clinic for about 15 years in a professional capacity as a social worker, coordinating or collaborating with the clinic's staff to serve clients.
That longer-term reviewer describes a responsive, collaborative culture that often delivered timely communication via calls and emails, even if the clinic's staff are frequently busy. The sentiment there is one of respect and appreciation for the multi-disciplinary approach to elder care, and for the clinicians' expertise in geriatrics and memory disorders. The writer notes that in urgent situations, doctors will directly reach back to patients or their social workers with instructions, reinforcing a sense of reliability in critical moments. They stress that the clinic's strengths lie in preventive planning and coordinated care - advising new clients to build a relationship with the clinic well before urgent needs arise so that comprehensive, proactive care can be arranged.
The veteran social worker's perspective also emphasizes a practical philosophy: new patients should anticipate that immediate first appointments are not guaranteed, and that meaningful care often requires proactive engagement and advance planning. The comment reflects a broad understanding that busy county-run clinics serve large communities and can be stretched by demand, yet still manage to deliver robust geriatric services. The sense of pride is evident: after many years of service, the clinic is deeply valued for its contribution to the health and well-being of seniors in San Mateo County. The writer speaks with a tone of gratitude and respect for the clinic's enduring presence and its role in supporting families through the complexities of aging and memory-related conditions.
Despite the glowing appraisal from the long-time social worker, the more critical voices in the reviews are crisp about customer-service experiences: calls that go unanswered, on-hold frustrations, and the impression that some staff may place calls on hold or let messages sit without timely follow-up. Phrases like "You are on hold forever" and "the few times that they answered they just put the receiver on the desk and ignored you, could hear people chatting in the background" convey a sense of disengagement and routine irritations with the phone system. Other reviewers echo this sentiment with blunt statements about never getting through or having to endure long waits when trying to access care or information. Taken together, these comments portray a consistently challenging user experience on the administrative side, even as the clinical care experience for some patients is described as expert and compassionate.
In sum, the picture that emerges is one of a clinic and system with both strengths and serious shortcomings. The geriatric clinic, particularly in the memory-care realm, is praised for its professional teams, coordinated care, and long-standing service to the San Mateo community. The county-backed clinic is recognized for its ability to provide comprehensive assessments, case management, and multi-disciplinary collaboration that can make a real difference for seniors and their families - especially when cared for in advance and managed by a seasoned social-work lens. At the same time, persistent complaints about responsiveness, record-keeping, medication delivery, and phone access highlight areas where patient experiences can diverge sharply, depending on timing, staff workload, and the specifics of each encounter. For prospective patients and families, the message is to anticipate demand, plan ahead for appointments, and, when urgent needs arise, to pursue direct and timely communication through available channels, while appreciating the clinic's long-standing dedication to geriatric care in the community.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (6 miles away) Metropolitan Oakland International (12 miles away) San Jose International (24 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Roberta Care Home in San Mateo, CA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is located in a peaceful neighborhood, providing a serene environment for seniors to thrive.
The dining room at Roberta Care Home is spacious and inviting, offering residents a pleasant setting to enjoy their meals. The community is fully furnished, ensuring that residents have all the necessary furniture and appliances to live comfortably. Residents can also take advantage of the outdoor space, which provides opportunities for fresh air and relaxation.
Housekeeping services are provided regularly, ensuring that each resident's living space remains clean and tidy. Move-in coordination is also available to assist new residents in settling into their new home seamlessly. The community offers telephone and Wi-Fi/high-speed internet services, allowing residents to stay connected with loved ones and access information easily.
Roberta Care Home provides comprehensive care services tailored to meet each resident's unique needs. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff at the community works closely with health care providers to ensure coordinated care for all residents. Special attention is paid to those with diabetes, with specific diet plans implemented.
Nutrition plays a vital role in the wellbeing of seniors; therefore, the community offers meal preparation and service for all residents. Special dietary restrictions are accommodated to cater to individual preferences or medical requirements. Transportation arrangements are made for medical appointments as well as visits to doctors' offices.
In addition to physical well-being, Roberta Care Home emphasizes the importance of social engagement through various scheduled daily activities. These activities aim to keep residents active, engaged, and entertained while fostering a sense of community among peers.
Residents at Roberta Care Home benefit from its convenient location. With several cafes, parks, pharmacies, restaurants, theaters nearby; there are ample opportunities for recreation or social outings within close proximity. Additionally, having hospitals and physicians nearby provides easy access to medical care.
At Roberta Care Home in San Mateo, CA, residents can enjoy a comfortable and fulfilling lifestyle where their needs are met with compassion and professionalism. The community strives to create an environment that promotes independence, well-being, and happiness for all residents.
Roberta Care Home is located at 1647 Roberta Drive, San Mateo, CA 94403 in San Mateo County, California
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