Prince Hall Apartments

Pros

• Richard was incredibly helpful, responsive, professional, and kind, making the move feel manageable and exciting.
• Kristin and Malcolm provided excellent customer service and were the best.
• Andy Wong and Kristin Abene were great to work with, on top of things, and helped make the move-in smooth.
• Malcolm in the leasing office gave the most helpful and transparent tour the reviewer has had.
• Lily in Resident Services was very helpful and resolved issues promptly.
• Lillie's professionalism and experience help residents feel confident and supported.
• The service center staff fix things quickly and resolve issues promptly.

Cons

• Residents reported cockroaches in the apartment and about a one-week delay in service-response after submitting a maintenance request and calling resident services.
• The Fillmore Street area can be very loud at night, with sounds seeping through closed windows.
• Maintenance allegedly neglected a water-damage/mold issue for more than two weeks, resulting in health problems for a resident's son.
• The final move-out bill included a $328 cleaning charge plus a $200 trash fee, despite prior guidance that self-cleaning would be acceptable.
• Residents criticized being forced to use the Bilt Rewards platform, experiencing unreliable payment options and privacy concerns over their purchase data.
• One resident paid $250 per month for secured parking, but reported that a car was stolen from the garage.
• Rent prices were said to have risen significantly since the initial tour, making moving in less attractive.

Review

The Fillmore Center has a magnetic energy that many residents find contagious: it sits in a walkable, well-connected slice of Western Addition with local shops and restaurants right outside the door. For some, that convenience and the sense of a thriving community make living there a real pleasure. A number of residents sing the praises of the leasing and resident-services teams, noting particular staff members who made the move-in process smooth and the ongoing experience positive when things are in order. In several testimonials, Richard, Kristin, Malcolm, Andy, Lillie, Marcos, Tammy, and the rest of the crew emerge as standout figures who respond with professionalism and care, going above and beyond to help tenants feel welcomed and supported.

On the move-in front, many residents recall a highly positive first impression thanks to Richard's guidance. He toured the property, helped with paperwork, and made the initial steps of moving in feel easy and approachable. Kristin in the leasing office also earns frequent praise for her steadfast follow-up and professional demeanor. Even when market prices shifted after tours, residents appreciated Kristin's time, transparency, and effort, with one noting that she made the experience feel less stressful even as rental quotes increased. In several accounts, these interactions are framed as the bright spot of the overall experience, underscoring how a thoughtful, responsive staff can shape a resident's initial trust in the building.

Yet the same apartment complex also surfaces some of the tougher realities of urban living. One recurring thread centers around maintenance and responsiveness. A resident recounts a cockroach issue that took a week to get a response after submitting a service request and calling resident services, highlighting how delays in addressing basic maintenance can color an otherwise positive impression. Another harsh example speaks to a mold and water-damage incident in Building F2, Apt 603 during the rainy season. The repairs came after repeated reminders and health concerns escalated, and the response was described as neglectful for more than two weeks. When mold was finally contained, two large machines ran for 11 days to dry the wall, forcing the child to sleep in the living room. The fallout included a higher electric bill and, after presenting statements for reimbursement, only a fraction was credited back. The sentiment behind this account is clear: when health and safety are at stake, residents feel a deep need for timely, respectful action - and they want to be treated with honesty and accountability.

Move-out experiences bring a further layer of contention. Several residents describe pre-move-out inspections that included ambiguous or unfavorable cleaning charges. One resident recalls being told they could clean the unit themselves to avoid a $328 cleaning fee, yet the final bill still included that cleaning charge plus an unexpected $200 "trash fee." The tone of the message makes it clear that, for them, housing this expensive and emotionally charged, the process felt unfair and disrespectful. It isn't just about dollars; it's about feeling heard, treated fairly, and trusting the complex to handle transitions with integrity.

Beyond maintenance and financial fairness, the building's atmosphere and day-to-day amenities come into focus. Some residents love the location, the vibrant energy, and the sense that the property can operate smoothly when everything is aligned. They highlight quick resolutions when the system is working well, noting that issues are addressed promptly and staff are easy to interact with. There is also a sense of appreciation for the communal feel fostered by the resident-services team and security and cleaning crews who contribute to a feeling of care and order. The staff's ability to create a welcoming environment - whether through friendly introductions, practical guidance on local spots, or efficient handling of questions - helps tilt overall sentiment toward the positive when experiences go well.

Still, there are concerns that cannot be ignored. Some residents flag ongoing noise from Fillmore Street, reporting that sounds travel through closed windows at night, undermining sleep and comfort. The inconsistency of service experiences - where some requests are resolved quickly and others drag on - adds to a mixed narrative about reliability. And there's an emerging tension around payment platforms introduced in recent years. Several tenants express frustration with a switch to the Bilt program for rent payments, calling for the option to pay by direct bank transfer through the user portal. They describe issues with Bilt's reliability and access, including a lack of responsive support and privacy worries about credit-card data and transaction history. The sentiment is clear: residents want stable, straightforward, and privacy-conscious payment options, with a functioning system that doesn't force them into untrusted platforms.

In a chorus of compliments and criticisms, several staff members repeatedly shine through. Lillie, in particular, earns high praise for her long tenure and deep knowledge. Tenants describe her as calm, firm, and highly capable, with examples of how she deftly handles questions from multiple residents in minutes. Colleagues Marcos, Tammy, and Marco are also cited for their helpfulness and expertise, contributing to a sense that the building's human backbone is strong and capable. Those who work with them can feel the genuine care - the kind of professionalism and accessibility that makes it easier to navigate complex leasing, maintenance, and amenity questions.

Taken as a whole, life at the Fillmore Center presents a nuanced picture: a desirable location and a community-forward environment with staffing that can be outstanding and genuinely helpful, paired with real and painful challenges in maintenance responsiveness, health and safety incidents, and financial transparency. For some residents, the positives - responsive team members, the sense of community, and the lively neighborhood atmosphere - outweigh the negatives, especially when issues are promptly resolved. For others, especially those who encounter mold, long maintenance delays, or opaque charges, the experience can feel drawn-out and discouraging, staining the overall impression. As with any place that carries both strong positives and serious cautions, the real test lies in consistent execution - timely maintenance, transparent handling of charges, reliable safety measures, and a stable, user-friendly approach to payments. When those elements align, residents describe Fillmore Center as a place with great potential and a community-oriented spirit that makes it feel like home.

This area of San Francisco, California offers a variety of amenities that cater to a senior lifestyle. With several cafes within walking distance, residents can enjoy socializing with friends over coffee or pastries. Additionally, there are theaters nearby for entertainment options, as well as a selection of diverse restaurants to explore. For healthcare needs, there are multiple pharmacies and physician offices in close proximity, providing easy access to medical care. The neighborhood also boasts several parks where seniors can enjoy outdoor activities and relaxation. The presence of public transportation, such as the San Francisco Caltrain Station, ensures convenient access to other parts of the city. Overall, this area offers a vibrant and lively environment for seniors looking to live in a dynamic urban setting with all necessary amenities within reach.

Cafes

• Jane The Bakery (0.3 miles)
• The Mill (0.4 miles)
• Sightglass Coffee (0.6 miles)
• Cafe Réveille (0.6 miles)
• Blue Bottle Coffee (0.9 miles)
• Four Barrel Coffee (1.1 miles)
• SPRO Coffee Lab (1.2 miles)

Theaters

• Alamo Square (0.3 miles)
• AMC Kabuki 8 (0.3 miles)
• AMC Metreon 16 (1.6 miles)
• Alamo Drafthouse New Mission (1.8 miles)

Restaurants

• Salt & Straw (0.4 miles)
• A Mano (0.5 miles)
• Hi Tops (1 miles)
• House Of Prime Rib42 (1.1 miles)
• SF Eagle (1.2 miles)
• Good Good Culture Club (1.4 miles)
• Deli Board (1.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (0.5 miles)
• Kaiser Permanente Main Pharmacy (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• Grass Roots (0.8 miles)
• Walgreens (0.9 miles)

Physicians

• One Medical (0.7 miles)
• Noe Valley Pediatrics (2 miles)
• Golden Gate OBGYN (2.3 miles)

Parks

• Duboce Park (0.7 miles)
• Alta Plaza Park (0.8 miles)
• Lafayette Park (0.8 miles)
• The Panhandle (1 miles)
• Municipal Pier (1.1 miles)
• Allyne Park (1.2 miles)
• Huntington Park (1.4 miles)

Transportation

• San Francisco Caltrain Station (2 miles)