Pleasant Street Grove Home in San Francisco, CA

Pros

• They love Grove Collaborative’s products and find them high quality and effective.
• They praise Grove’s customer service as outstanding and responsive.
• They appreciate the VIP membership benefits, including free shipping on orders.
• They value Grove’s eco-friendly mission and sustainable packaging.
• They find the monthly subscription easy to modify and to skip months.
• They enjoy the wide range of green, natural products from trusted brands.
• They are impressed by fast, reliable delivery and prompt issue resolution.
• They appreciate Grove’s friendly, knowledgeable staff who help with ingredients and sourcing.
• They like the free gifts and samples that come with orders.
• They would recommend Grove to friends and family.

Cons

• Grove is accused of scamming customers by auto-signing them into a $60/month program.
• The company automatically enrolls customers into subscriptions and auto-adds items to carts without explicit consent.
• Customers report unauthorized charges and difficulty obtaining refunds.
• Customer service is described as horrible and unhelpful.
• Grove is criticized for a lack of transparency, including undisclosed supply chain fees and pricing changes.
• Packages frequently arrive damaged or lost, and returns are a hassle.
• The company is accused of deleting negative reviews and suppressing critical feedback.
• Promotions and free gifts are misrepresented or not delivered, causing disappointment.

Review

Pleasant Street Grove Home is best suited for households that prize an eco-conscious, low-effort approach to home care and cleaning. It serves residents who want access to high-quality, natural products without shopping in brick-and-mortar stores, and who are comfortable with online ordering and recurring deliveries. The model works especially well for teams or families that can designate a single point person to manage subscriptions, modify shipments, and monitor charges. Those who value a green mission, frequent new-product introductions, and occasional free gifts will find the core appeal compelling. However, this is not a fit for everyone, and its strengths hinge on consumer tolerance for subscription complexity and promotional shifts.

The strongest positives revolve around product quality, environmental-minded partnerships, and the convenience of ongoing replenishment. Grove Collaborative’s lineup includes familiar, trusted brands and a broad selection of earth-friendly options, with packaging that prioritizes recyclability and refillability. The VIP and member perks, free shipping on reaching thresholds, occasional freebies, and a predictable cadence of deliveries, make regular purchases feel rewarding rather than optional. Personalized notes and curated recommendations add a sense of care, and customer service, when responsive, has proven able to remedy missteps and restore confidence for many customers.

Yet the caution flags are sizable and must be weighed against the benefits. A recurring theme in the feedback is auto-enrollment into monthly shipments and charges that occur without explicit, ongoing consent. Several reviews describe difficulty canceling or trimming auto-renewals, with refunds or adjustments taking longer than expected. Additional friction includes supply chain fees, shifts in promotional terms, and the occasional misalignment between advertised freebies and what arrives. Shipping problems, delays, lost or damaged items, and the need to print return labels, also complicate the experience and can erode trust.

Those cons do not necessarily erase the value for every resident, but they shift the calculus. When a community can dedicate staff to oversee subscriptions, communicate impending charges, and pause or modify orders as needed, the pros outweigh the negatives. The ability to skip months, tailor shipments to seasonal needs, and rely on a steady stream of eco-friendly products supports a smooth, hands-off living environment. The presence of robust customer service in the wake of issues, paired with a genuine mission to reduce plastic and promote sustainable brands, gives many families confidence that problems can be corrected without destabilizing daily routines.

Alternatives become sensible considerations for any resident or family wary of recurring billing, opaque notices, or the perceived risk of unauthorized charges. If the goal is zero dependence on subscription dynamics, or if budgeting requires transparent, straightforward pricing and immediate refunds, shopping with local retailers or other non-subscription brands may be preferable. Families with residents who have limited internet access, cognitive or sensory overload with online tools, or high turnover in staff responsible for account management may also benefit from simpler, more controllable shopping arrangements elsewhere.

For a practical, decision-focused path, approach Grove Collaborative as a tool rather than a default solution. Start with a clear trial of the VIP setup, but insist on explicit confirmation of every renewal and any new fee, including any supply chain charges. Assign a staff member to monitor the account, set spend caps, and pause shipments when needed. Keep expectations grounded on shipping timelines and the potential for occasional issues, and proactively address damaged items or missing freebies through documented customer service channels. If recurring friction remains persistent, explore alternatives that preserve the same values, sustainability and quality, without the same subscription overhead.

This part of San Francisco, California, offers a convenient and vibrant neighborhood for senior living. With several parks nearby such as The Panhandle and Mission Dolores Park, residents can enjoy the outdoors and stay active. There are also numerous pharmacies in the area including CVS Pharmacy and Walgreens for easy access to medication and healthcare needs. Local cafes like The Mill and Sightglass Coffee provide a relaxing atmosphere to socialize with neighbors. Additionally, there are a variety of restaurants within close proximity such as Arsicault Bakery and A Mano for dining options. For medical care, there is One Medical clinic nearby and Laguna Honda Hospital & Rehabilitation Center for more specialized services if needed. Overall, this neighborhood offers a mix of amenities and services that cater to the needs of seniors looking for a comfortable and engaging community to call home.

Parks

• The Panhandle (0.3 miles)
• Duboce Park (1 miles)
• Alta Plaza Park (1.3 miles)
• Mountain Lake Park (1.3 miles)
• Mission Dolores Park (1.6 miles)
• Lafayette Park (1.7 miles)
• Presidio of San Francisco (1.7 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• Walgreens (0.8 miles)
• Kaiser Permanente Main Pharmacy (0.8 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)

Cafes

• The Mill (0.7 miles)
• Sightglass Coffee (0.7 miles)
• Cafe Réveille (1 miles)
• Jane The Bakery (1.1 miles)
• Le Marais Bakery (1.4 miles)
• Breadbelly (1.4 miles)
• SPRO Coffee Lab (1.4 miles)

Restaurants

• Arsicault Bakery (0.8 miles)
• Hi Tops (1.2 miles)
• Salt & Straw (1.3 miles)
• A Mano (1.5 miles)
• Twin Peaks (1.5 miles)
• Dragon Beaux (1.7 miles)
• Good Good Culture Club (1.7 miles)

Theaters

• Alamo Square (1 miles)
• AMC Kabuki 8 (1.2 miles)
• Alamo Drafthouse New Mission (2.1 miles)
• AMC Metreon 16 (2.6 miles)

Physicians

• One Medical (1.5 miles)
• Noe Valley Pediatrics (2.1 miles)

Hospitals

• Laguna Honda Hospital & Rehabilitation Center (1.9 miles)
• San Francisco VA Medical Center (3 miles)

Transportation

• West Portal MUNI Metro Station (2.5 miles)