Special Hearts Homecare in Sacramento, CA

Pros

• They are the best agency the family has ever had.
• The nurses are excellent and the owners are kind and helpful.
• They are very thankful they found them and would highly recommend them for home health care.
• They have been very pleased with the service, with no reliability issues.
• The caregiver sent has been wonderful, with consistent care from the same person.
• Audra has been very responsive and helpful throughout the transition for their mom.
• Audra understands their mom's personality and her reluctance to have someone coming into her home.
• The staff are very professional, making the overall experience extremely positive and highly recommended.
• The director is flexible and helpful.

Cons

• The arrangement turned into a nightmare after the caregiver stopped showing up.
• The caregivers didn't cook or prepare basic meals as promised.
• The company had too few local caregivers and sent someone from Modesto, which was far away and unreliable.
• The hours got all messed up because the caregiver never logged out and didn't do her job.
• The service was expensive, costing more than expected.
• The caregiver repeatedly stood up the family, causing repeated disappointments.

Review

Special Hearts Homecare in Sacramento is best suited for families seeking high-quality, nurse-backed home health care with strong responsiveness and hands-on management. This community shines for seniors who want reliable, consistent caregiving on a predictable schedule and who value a proactive leadership presence that can tailor care to personality and evolving needs. The client experience tends to hinge on steady caregiver assignments and the ability to move quickly from hospital or facility to home with a supervisor guiding the process. In short, it is a fit when peace of mind and professional oversight matter as much as the daily care itself.

That said, this option may not be ideal for every family. Budgets matter, because 24-hour care and enhanced supervision carry a premium relative to many peers. Families seeking the absolute lowest price or a bare-bones level of service may find other agencies more affordable, even if those choices come with less reliability. Those who require consistent in-home cooking and daily living skills without fail may want to verify that the specific plan includes robust meal preparation. And for households sensitive to scheduling gaps, the risk of delays or gaps in coverage - even with a strong director - means alternatives deserve consideration.

The strongest advantages here are the dependable, professional caregivers and the responsive leadership. When the care plan is well managed, families experience tangible benefits: a caregiver who shows up consistently, attention to detail in transitional care, and a direct line to a director who understands the loved one's personality and preferences. The presence of a supervisory approach - an ongoing review by a supervisor to refine Dad or Mom's care - adds a level of accountability not always found in competing agencies. For families moving a loved one from a facility to home, this oversight can translate into smoother transitions, fewer surprises, and greater caregiver accountability.

However, the negatives reported in some cases cannot be ignored. There have been instances where caregivers stopped showing up, hours were not logged accurately, and scheduling issues complicated the care plan. The Bay Area anecdotes about distant staff placements highlight a real challenge: when staffing depends on far-flung locations, reliability can suffer. Cooking and meal preparation appear inconsistent in some experiences, which matters for families hoping to offload daily kitchen tasks. The price tag is a practical consideration - families repeatedly note that the service is expensive, even if it's not the most expensive option available - and the value must be measured against the certainty of consistent attention and oversight.

From a decision-making standpoint, the pros outweigh the cons for families who prioritize quality, continuity, and governance over price. If the budget allows and the goal is a highly professional experience with a supervisor who can tailor care to personality and changing needs, Special Hearts is a strong match. The key to making it work is locking in a dedicated caregiver assignment, insisting on clear backup coverage, and leveraging the supervisory visit to catch and correct gaps early. Families should also push for concrete service terms - what the 24-hour option covers, how back-up plan hours are allocated, and how no-show issues are addressed.

In conclusion, Special Hearts Homecare is a pragmatic, experienced choice for Sacramento-area families seeking dependable, professionally managed home health care with meaningful oversight. It is especially compelling for those who want transitional support after a hospital stay or nursing facility placement and who can invest in a higher level of care to achieve peace of mind. Alternatives should be considered by families on tighter budgets, or by those who require guaranteed cooking and a schedule with minimal risk of caregiver turnover. The decision should center on a concrete care plan, transparent pricing, and a robust contingency strategy that uses the director and supervisor framework to maintain continuity and reliability.

Theaters

• Regal Natomas Marketplace Screenx, 4Dx & RPX (0.3 miles)

Restaurants

• In-N-Out Burger (0.3 miles)
• McDonald's (0.6 miles)
• The Waffle Experience (1 miles)
• Taqueria Rincon Alteno (1.1 miles)
• McDonald's (1.2 miles)
• Jack In The Box (1.9 miles)
• In-N-Out Burger (2 miles)

Pharmacies

• Walmart Pharmacy (0.4 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (3.3 miles)

Cafes

• Starbucks (0.7 miles)
• Dutch Bros Coffee (1.3 miles)
• Tree House Cafe (3.7 miles)
• Milka Coffee Roasters (3.8 miles)
• Temple (3.9 miles)
• Starbucks (3.9 miles)
• Temple Coffee Roasters (4.4 miles)

Physicians

• Shahid Nadeem, DHMS - Natomas Homeopathic Clinic (1.3 miles)
• Tak Andrew J MD (3.7 miles)
• Sacramento Ear Nose & Throat (3.7 miles)
• LensCrafters at Macy s (3.9 miles)
• Kaiser Permanente Sports Medicine Center (3.9 miles)
• Sacramento Eye Consultants (4.2 miles)
• Eye Designs Optometry - Arden (4.6 miles)

Parks

• Regency Community Park (2.7 miles)
• River Walk Park (3.7 miles)
• Granite Park (3.8 miles)
• Riverfront Promenade (3.8 miles)
• Sutter's Landing Park (3.9 miles)
• Sutter's Landing Dog Park (4 miles)
• Rio Linda Central Park (4.2 miles)

Transportation

• Amtrak Sacramento Valley Station (3.6 miles)
• Sacramento Jet Centers (6.1 miles)

Places of Worship

• St Francis of Assisi (4.6 miles)

Hospitals

• Greater Sacramento Surgery Center (4.8 miles)