Special Hearts Homecare

Pros

• They have been very pleased with the service, experiencing no issues with reliability and having a consistent caregiver who is wonderful.
• Audra has been responsive, helpful, and understanding throughout the transition process for their mother.
• The overall experience has been extremely positive, leading to a high recommendation of the agency.
• They find the care provided for their father to be good while their mother was in the hospital.
• They are satisfied with the ongoing care for their brother, appreciating the attentiveness of the caregivers.
• The family felt impressed by the professionalism of Special Hearts Homecare and appreciated that they offer additional supervisory support.
• The Director is well-liked for being flexible and helpful in addressing their needs.

Cons

• The caregiver stopped showing up consistently, leading to the family quitting the service.
• The initial caregiver was great, but she began standing up the client's parents frequently, resulting in a negative experience.
• Despite being promised a caregiver who could cook, none of them had basic cooking skills and did not meet expectations.
• There were significant staffing issues, with only two caregivers available in the entire Bay Area, leading to reliance on someone from Modesto who could not come daily.
• A different caregiver started well but then became unreliable and failed to properly log hours, causing confusion with billing.
• Overall experience turned into a nightmare due to lack of consistent care and accountability from staff.
• Although pricing was considered reasonable compared to other services, it was still described as expensive for what was being provided.

Review

The feedback regarding the homecare services provided by Special Hearts Homecare reflects a wide range of experiences, with many clients expressing satisfaction while others encountered notable issues. Across various reviews, a consistent theme emerged: reliability and helpfulness were key attributes that clients appreciated. Many individuals praised their caregivers for attending to the needs of their loved ones competently and consistently. For instance, one client highlighted that they had not faced any reliability issues, appreciating the continuity of care from the same caregiver who interacted well with their family member.

Audra, a representative from the agency, garnered specific praise for her responsiveness and understanding. One reviewer noted that she was instrumental in transitioning their mother from a nursing facility back to her home. This process can often be fraught with anxiety and emotional strain; however, Audra's attentiveness to both the practical needs and emotional states involved helped alleviate some of the stress associated with this significant life change. Her ability to connect with patients on a personal level was also commended, especially in navigating challenges related to elderly care preferences.

The positive experiences extended beyond individual caregivers; clients spoke highly of the overall professionalism displayed by Special Hearts Homecare as an organization. Some expressed that their interactions left them feeling reassured about their choice in hiring this service. A reviewer remarked upon the extremely positive experience they had throughout their engagement with the company and went so far as to recommend them highly based on these interactions. Such endorsements suggest a strong customer service orientation within the company that prioritizes client satisfaction.

While most reviews leaned toward positive experiences, there were instances where clients faced serious shortcomings in service delivery. One significant complaint involved caregiver reliability—specifically when caregivers failed to show up regularly or did not fulfill agreed-upon responsibilities such as cooking or providing essential care support. In this instance, frustration mounted when caregivers did not log hours correctly, leaving families confused about billing and service provision—a situation described as turning into a nightmare after an initially promising start.

Moreover, logistical challenges also played a role in affecting clients’ satisfaction levels negatively. One family pointed out how being assigned caregivers from long distances led to complications; travel time prevented consistent attendance and ultimately diminished trust in service delivery. These types of systemic issues highlight potential gaps that could benefit from better management or more localized staffing solutions.

Pricing dynamics also surfaced in several reviews as an important consideration when selecting homecare services. Although some acknowledged that expenses could be quite high for 24-hour care services, many felt that Special Hearts Homecare’s rates were competitive compared to other agencies they explored before making their decision—providing reassurance amid financial concerns regarding caregiving options for aging loved ones.

In conclusion, while many clients enjoyed consistent attention from caring professionals who made significant efforts towards personalized support during vulnerable times, others faced greater challenges related to consistency and reliability of service provision which tainted their experience significantly. Overall impressions remain mixed but highlight aspects such as professional conduct from staff like Audra alongside needful improvements around logistics and personnel accountability that could enhance future operations at Special Hearts Homecare.

Theaters

• Regal Natomas Marketplace Screenx, 4Dx & RPX (0.3 miles)

Restaurants

• In-N-Out Burger (0.3 miles)
• McDonald's (0.6 miles)
• The Waffle Experience (1 miles)
• Taqueria Rincon Alteno (1.1 miles)
• McDonald's (1.2 miles)
• Jack In The Box (1.9 miles)
• In-N-Out Burger (2 miles)

Pharmacies

• Walmart Pharmacy (0.4 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (3.3 miles)

Cafes

• Starbucks (0.7 miles)
• Dutch Bros Coffee (1.3 miles)
• Tree House Cafe (3.7 miles)
• Milka Coffee Roasters (3.8 miles)
• Temple (3.9 miles)
• Starbucks (3.9 miles)
• Temple Coffee Roasters (4.4 miles)

Physicians

• Shahid Nadeem, DHMS - Natomas Homeopathic Clinic (1.3 miles)
• Tak Andrew J MD (3.7 miles)
• Sacramento Ear Nose & Throat (3.7 miles)
• LensCrafters at Macy s (3.9 miles)
• Kaiser Permanente Sports Medicine Center (3.9 miles)
• Sacramento Eye Consultants (4.2 miles)
• Eye Designs Optometry - Arden (4.6 miles)

Parks

• Regency Community Park (2.7 miles)
• River Walk Park (3.7 miles)
• Granite Park (3.8 miles)
• Riverfront Promenade (3.8 miles)
• Sutter's Landing Park (3.9 miles)
• Sutter's Landing Dog Park (4 miles)
• Rio Linda Central Park (4.2 miles)

Transportation

• Amtrak Sacramento Valley Station (3.6 miles)
• Sacramento Jet Centers (6.1 miles)

Places of Worship

• St Francis of Assisi (4.6 miles)

Hospitals

• Greater Sacramento Surgery Center (4.8 miles)