Personalized Homecare Agency

Pros

• They are very reliable, and the staff are extremely helpful, delivering compassionate and respectful care.
• The staff and caregivers take very good care of clients, including grandmothers.
• They consistently go the extra mile to provide the care that loved ones deserve.
• They offer some of the lowest rates for caregiving services in Sacramento, with no contract.
• The care provided has exceeded expectations, and clients feel their loved ones are treated like family.
• The office staff communicates clearly about scheduling and even returns after-hours calls.
• The team is knowledgeable, kind, respectful, and professional, delivering reliable and compassionate care.
• Clients highly recommend them to others seeking this type of service.

Cons

• The service is described as poor and dishonest with poor communication, and the agency would reportedly involve Adult Protective Services without attempting to resolve issues.
• The pricing is considered expensive (about $25 per hour) with caregivers described as only adequate at best.
• At intake, caregivers reportedly could not get along with the family's dog and insisted the dog stay outside in hot weather.
• There were last-minute caregiver cancellations, leaving the family without anyone to care for their mother.
• A caregiver reportedly put the mother down for a 2?3 hour nap soon after waking, delaying bedtime and risking wandering; overall reliability is questioned.

Review

Many families have found a trusted partner in Personalized Homecare, a company that appears to combine dependable service with a genuine sense of compassion. Across several reviews, clients describe the agency as very reliable, with staff who are not only capable but also deeply respectful of their loved ones. The tone throughout is one of gratitude for caregivers who deliver care with kindness, dignity, and a steady, attentive presence. In these accounts, the caregivers are framed as partners in the family's mission to keep an aging family member comfortable, safe, and well-supported.

Several reviewers emphasize that the staff go "the extra mile" to ensure their loved ones receive the care they deserve. One reviewer highlights how the caregivers took care of a mother-in-law with compassion and respect, and another notes that Grandma was tended to with consistent, thoughtful attention. The overarching sentiment is that the agency provides more than basic care; it offers a human touch that families value when navigating the challenges of aging at home. This sentiment is reinforced by broad recommendations from multiple clients who say they would highly recommend the service to others in need of in-home caregiving.

A common thread in the praise is the combination of reliability and affordability. Reviewers consistently mention that the agency offers one of the lowest rates for caregiving services in the Sacramento area and emphasize the absence of a binding contract. The posted prices on the agency's website are repeatedly cited as a reassuring transparency, which makes families feel confident about what to expect financially. The continuity of care - through references to long-standing relationships, sometimes spanning several years - contributes to a sense of trust that families can lean on when their routines and schedules are complex or changing.

A particularly vivid portrait is painted by families who have relied on Personalized Homecare for extended periods. One reviewer shares that for nearly five years, the agency has been there for their grandmother, thanks to a referral from a family friend. They recount that Maria, along with other relievers, became a dependable fixture in the grandmother's care. The caregiver's firmness balanced with compassion, paired with office staff that communicates scheduling clearly - even offering after-hours return calls - paints a picture of a well-functioning system. The combination of low rates, lack of contract, and consistent communication makes the experience feel stable and predictable for families who need ongoing support.

Another review echoes this sentiment, focusing on the impression that the staff are knowledgeable, kind, respectful, and consistently available to answer questions. The care described is reliable, professional, and compassionate, and the reviewers repeatedly express gratitude for having found a service that aligns with their needs while remaining reasonably priced. In these stories, the agency earns trust not only through individual caregivers but also through a responsive office that keeps families informed and reassured.

Yet, not every account is uniformly glowing. One review presents a stark contrast, describing poor service, dishonesty, and poor communication, with a warning that the agency could involve Adult Protective Services in a dispute rather than engaging constructively to resolve it. This perspective serves as a cautionary note, reminding prospective clients that experiences can vary and that issues can escalate if communication breaks down or expectations aren't met.

Another critical account raises concerns about cost and fit, noting that the agency's care can be expensive at around $25 per hour and that some caregivers were only adequate. The reviewer recounts a sequence of unsettling incidents: at intake, the presence of a dog was noted, but subsequent visits included caregivers who did not get along with the dog; in one instance, the dog was required to stay outside in extreme heat. Scheduling problems followed as well; a caregiver canceled at the last minute, leaving the family with plans disrupted. A particularly troubling moment described is a caregiver initiating a lengthy 2- to 3-hour nap for the mother after only a few hours of wakefulness, which forced the family to delay the mother's bedtime and created tension in the daily routine. Taken together, these episodes paint a picture of service that was expensive and inconsistent, with caregivers who seemed unwilling to spend meaningful time with the client or to match the client's specific needs and environment.

Taken as a whole, the collection of reviews depicts Personalized Homecare as a company capable of delivering deeply compassionate, reliable care that many families value highly, especially when the service aligns with their budget and expectations. The strongest endorsements emphasize dependable staffing, compassionate interaction, clear communication, and transparent pricing that includes no contract obligation. However, the negative experiences underscore the fragility of such care when there are mismatches in caregiver aptitude, poor communication, or failure to honor client-specific needs - such as pet policies, reliability, and timely scheduling.

For anyone considering this agency, the reviews suggest weighing the strength of the positive experiences against the potential risks highlighted by the criticisms. It may be wise to inquire about caregiver matching, pet policies, and how last-minute scheduling conflicts are handled, as well as to confirm current rates and any contracts in place. If you value a partner who demonstrates consistent responsiveness, low-cost care, and a compassionate approach to your loved one, you may find Personalized Homecare to be a strong fit. Conversely, if you require rock-solid reliability across all facets of service, including strict adherence to schedules and careful compatibility with pets, it would be prudent to discuss safeguards and alternatives upfront to ensure your expectations align with what the agency can deliver.

This area of Sacramento, California offers a variety of amenities and services that could be appealing for senior living. There are multiple dining options such as McDonald's, In-N-Out Burger, and local cafes for convenient meal choices. Physicians' offices and pharmacies are easily accessible, providing medical care and prescription needs within close proximity. The presence of theaters and places of worship offer opportunities for entertainment and spiritual fulfillment. Additionally, the numerous parks in the area like William B Pond Recreation Area and Carmichael Park provide outdoor spaces for leisurely walks and relaxation. With hospitals like Walnut Whitney nearby, residents can rest assured knowing medical attention is readily available. Overall, this part of Sacramento presents a well-rounded environment with essential resources for seniors looking to settle in a comfortable neighborhood.

Restaurants

• McDonald's (0.3 miles)
• Leatherby's Family Creamery (1.5 miles)
• In-N-Out Burger (1.9 miles)
• Jack's Urban Eats (2.5 miles)
• McDonald's (2.8 miles)
• In-N-Out Burger (3.8 miles)
• Gordito Burrito - La Riviera (3.8 miles)

Physicians

• Alocozy, M Nadir MD: M Nadir Alocozy, MD (0.3 miles)
• Eye Designs Optometry - Arden (2.2 miles)
• Griffin & Reed Eye Care (2.4 miles)
• Sacramento Eye Consultants (2.7 miles)
• Diagnostic Radiological Imaging (2.8 miles)
• Joseph R Coscia (2.9 miles)
• Sacramento Heart & Vascular Medical Associates (3.3 miles)

Theaters

• Country Club Cinema (0.4 miles)
• Century Theatre (5.6 miles)

Pharmacies

• Kaiser Morse Pharmacy (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (1 miles)
• Rite Aid (1.3 miles)
• Walgreens (1.6 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.7 miles)

Cafes

• Dutch Bros Coffee (1.2 miles)
• Dutch Bros Coffee (2.1 miles)
• Starbucks (3.4 miles)
• Tupelo Coffee House (3.8 miles)
• Temple Coffee (4.3 miles)
• Starbucks (4.6 miles)
• Chocolate Fish Coffee Roasters (4.6 miles)

Hospitals

• Greater Sacramento Surgery Center (1.6 miles)
• Walnut Whitney (2.6 miles)
• Sutter Center for Psychiatry (4.4 miles)
• Sacramento VA Medical Center (5.6 miles)

Places of Worship

• Slavic SDA Church (2 miles)
• St Francis of Assisi (5.2 miles)

Parks

• Mission North Park (2.1 miles)
• Oak Meadow Park (3 miles)
• William B Pond Recreation Area (3.1 miles)
• Ancil Hoffman Park (3.3 miles)
• Carmichael Park (3.4 miles)
• Glenbrook Park (3.5 miles)
• Effie Yeaw Nature Center (4.1 miles)