354 Encina Avenue, Redwood City, CA 94061
For more information about senior living options: (844) 490-3973
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Kensington Place feels like home, with a caring, compassionate, accommodating staff. The staff is uniformly pleasant, courteous, and efficient. The food is delicious, and there are engaging events and activities that bring joy to residents and families. The facility has a warm, inviting interior that is comfortable to walk into. Residents are kept safe, well cared for, and treated with dignity by a dedicated care team. Front desk staff greet visitors with kindness and professionalism. Kensington Place Redwood City is described as a top-tier memory care community with excellent care and services. Families consistently express gratitude for the staff's dedication, respect, and kindness.
The facility was accused of physically and emotionally harming a resident, with an executive director allegedly ordering medication without family or PCP knowledge, and knives left accessible in memory care. The management was described as horrific, with claims that profit is prioritized over quality care. Staff were described as unprofessional and rude to residents, with privacy invasions and PM shift personnel frequently on phones posting about residents. Some residents were alleged to have been mistreated or beaten, raising safety concerns. There were reports of extremely high turnover and theft of residents' belongings (including family heirlooms and a cell phone), with no clear accountability.This Redwood City community is best suited for memory-care bound residents who thrive on high-touch care, a warm home-like atmosphere, and a richly staffed environment that keeps residents visibly engaged. The collection of reviews repeatedly highlights a culture where staff feel familiar with residents, meals feel restaurant-quality, and an active calendar - live music, outings, special events - keeps people connected and content. Families considering a memory-focused setting will find a strong emphasis on safety, individualized attention, and meaningful daily activities. The model works best for those who are ready to invest in a premium experience where companionship, daily structure, and a sense of belonging are non-negotiable.
Those weighing options should explicitly consider alternatives if price and transparency are paramount. Several reviews flag Kensington Place Redwood City as a costly choice, with some families feeling the premium did not always align with perceived outcomes. A portion of accounts also raises red flags about management responsiveness, oversight of care decisions (including medication handling), and the ease with which family communications are incorporated into day-to-day routines. For families prioritizing cost control, tighter governance, or a simpler, more streamlined care model, a more modest or differently managed community may be more appropriate. In short, if budget discipline or crystal-clear governance is top of mind, alternatives deserve careful exploration.
The strongest positives in the Kensington Place narrative center on staff warmth, attentiveness, and a genuine culture of care. Residents are described as greeted by name, surrounded by a capable care team, and supported by a kitchen staff that tailors meals to preferences. The memory-care specialization comes through in the routines, the presence of nurses on site, and a willingness to design activities around individual histories and needs. The depth of programming - music, social events, local outings - often translates into calmer days, less agitation, and greater overall satisfaction for families who want to see their loved ones feel recognized and valued.
Yet the cons cited in the reviews cannot be ignored. The most alarming themes touch on management and governance - claims of decisions made without family input or PCP notification, and a few accounts of safety or privacy concerns. There are explicit warnings about the potential for misplaced trust when oversight falters, including incidents that families interpret as a misalignment between stated care standards and actual practice. Instances of theft or loss of personal belongings, while not universal, surface enough to warrant careful scrutiny of security measures and property-handling protocols. These concerns underscore the need for due diligence, especially for residents with memory impairment who rely on staff for ongoing protection and accountability.
Despite these concerns, the pros can meaningfully offset many of the main drawbacks for residents who fit the intended profile. The combination of a strong staffing ratio, rigorous dementia-focused programming, and a chef-driven dining experience helps justify the premium for families who place a premium on daily quality of life. The wrap-around intake process, ongoing staff education, and a culture that emphasizes dignity and person-centered care are potent antidotes to the risks raised by cost and governance anxieties. Families should leverage these strengths by asking pointed questions about care plans, incident reporting, and how resident preferences are translated into every daily choice.
Decision-makers should approach this community with a clear set of priorities and a plan for verification. If the resident's needs align with intensive memory support, a lively social calendar, and visible staff engagement, Kensington Place Redwood City stands out as one of the better options in the region. Conversely, if price sensitivity, predictable management practices, or airtight accountability are non-negotiables, it is essential to compare several alternatives and demand transparent data - staffing levels per shift, medication administration protocols, incident traceability, and documented family communication processes. A thorough, in-person tour with candid conversations about these topics will reveal how closely the reality matches the reviews.
Bottom line: for families seeking a premium, memory-care-centric environment in Redwood City where residents are treated with warmth, meals are thoughtfully prepared, and daily life is intentionally purposeful, Kensington Place Redwood City offers compelling value. The strongest caveat is cost-related and governance-related, so the prudent approach is to weigh price against the demonstrated quality of daily life and to probe aggressively on transparency and safety. For Encina Care Home shoppers - or families evaluating similar campuses - use these patterns as a decision framework: prioritize memory-care expertise, assess the staff culture and engagement, demand clear care-and-cost histories, and insist on a governance structure that truly partners with families in safeguarding the resident's dignity and well-being.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (14 miles away) San Jose International (17 miles away) Metropolitan Oakland International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Encina Care Home is a board and care home located in Redwood City, CA. Our community offers a comfortable and welcoming environment for seniors who require assistance with daily activities.
Our fully furnished facility provides residents with the convenience of having all their needs met in one place. We have a spacious dining room where nutritious meals are served, taking into account any special dietary restrictions our residents may have. Housekeeping services ensure that our community is always clean and tidy.
Encina Care Home also offers various amenities to enhance the quality of life for our residents. We have a beautiful garden where residents can enjoy outdoor activities or simply relax and enjoy nature. Wi-Fi and high-speed internet are available throughout the premises, allowing residents to stay connected with their loved ones.
We understand the importance of coordinating medical needs, which is why we offer assistance with transportation arrangements to doctors' appointments and other medical facilities nearby. Our staff will work closely with health care providers to ensure that all necessary care is provided.
Activities are an integral part of life at Encina Care Home. We offer scheduled daily activities designed to stimulate both the body and mind of our residents. Whether it's engaging in group exercises, participating in arts and crafts, or joining social gatherings, there is always something for everyone.
In addition to our on-site amenities, Encina Care Home benefits from its convenient location. There are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals nearby – making it easy for residents to access the services they need.
At Encina Care Home, our dedicated team strives to create a warm and supportive environment where seniors can age gracefully while receiving personalized care tailored to their specific needs.
Encina Care Home is located at 354 Encina Avenue, Redwood City, CA 94061 in San Mateo County, California
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