438 Cedar Street, Redwood City, CA 94063
For more information about senior living options: (844) 490-3973
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Kensington Place is described as a warm, welcoming home with caring, compassionate, and accommodating staff. The staff are consistently pleasant, courteous, and efficient. The food is delicious and plentiful, with excellent dining and service. Kensington Place Redwood City is an exquisite memory-care community with an utterly amazing staff. There is live music and engaging activities that bring joy to residents. Alfredo is cited as a terrific asset to the community. The community provides a safe and enriching environment for memory care residents. The care team and management are supportive, respectful, and attentive to residents' needs. Families report peace of mind and gratitude for the care provided. The facility offers varied and thoughtfully delivered daily activities and outings. The front desk and dining staff are wonderful connectors, providing friendly service in a restaurant-style setting. The ambience is warm and home-like, with thoughtful design and welcoming atmosphere.
The facility harmed the reviewer's mother physically and emotionally, and medications were ordered without family or PCP knowledge. The management is horrific and prioritizes profit over quality care. Some residents were mistreated or beaten. Items belonging to residents, including heirlooms and a cell phone, were stolen. Staff were unprofessional and invaded residents' privacy by taking pictures and using their phones on shift. Brunches were promoted as "Champagne Brunch" but champagne was not provided. There is extremely high staff turnover, making accountability difficult.Kensington Place Redwood City is best suited for families seeking a premium, memory-care?centric environment where residents are treated like family and daily life centers on meaningful engagement. The community appeals to those who value a home-like atmosphere, highly attentive staff, and a calendar rich with social, cultural, and wellness activities. Families that want robust programming - music and dance, outings, enrichment lectures, and creative workshops - will find a natural fit here, as will those who prioritize fresh, restaurant-quality dining and consistent, personal interactions with caregivers who know residents by name.
By contrast, this community may demand alternatives for families on a tighter budget or for those who have had red flags about management quality or accountability. A segment of reviewers raise concerns about expense and, more troubling, allegations of maltreatment or privacy breaches. While many families praise the warmth, competence, and dedication of staff, the presence of severe criticisms - ranging from perceived neglect to accusations of improper oversight - signals that caution and diligence are essential. Prospective residents with very tight financial constraints or those who require less intensive memory-care capabilities may consider other options with lower cost structures or different oversight models.
The strongest pros - exceptional staff engagement, a genuine sense of warmth, and a well-developed memory-care program - tend to offset many downsides for families who can absorb the price and commit to ongoing involvement. Reviews consistently highlight staff who are friendly, respectful, and responsive, with a front-desk team that facilitates communications and day-to-day care. The facility's food quality, ongoing events, and the breadth of activities - both on-site and in the community - create a lively, purposeful routine that can meaningfully improve quality of life for residents with dementia or other cognitive challenges. When these strengths align with a loved one's needs, the peace of mind gained from consistent, affectionate care is substantial.
Yet the cons documented by families cannot be ignored in decision-making. The most alarming notes point to patient safety concerns and gaps in oversight, including reports of undetected medical issues, neglected incontinence care, and, in some cases, documentation and accountability gaps. Add in stories of theft, staff turnover, and complaints about management responsiveness, and the picture becomes more complex. These factors do not erase the many positive anecdotes, but they do tilt the balance toward vigilance: any family choosing Kensington Place should insist on transparent policies, solid incident reporting, and visible, accountable leadership. A thorough, in-person conversation with leadership about governance, safety protocols, and corrective actions is non-negotiable.
From a practical standpoint, families evaluating Kensington Place should push for concrete assurances before making a commitment. Request a candid tour that includes meeting front-line caregivers across shifts, speak with residents and families currently navigating day-to-day routines, and ask for detailed explanations of care-planning processes, staff-to-resident ratios, and how behavioral and medical changes are communicated to families and PCPs. Inquire about the intake and orientation process, which several reviews describe as thorough, and probe for how residents with Lewy body dementia or other complex conditions are supported. Finally, observe the social environment: do residents visibly enjoy the activities, music, and communal meals? Do staff members appear to partner with families in a respectful, ongoing dialogue?
In the end, Kensington Place Redwood City stands out for families needing a proven, high-touch memory-care community that consistently emphasizes care, connection, and quality of life. It is a top-tier choice for those who can invest in a premium setting and who are willing to engage actively with care planning and governance to ensure safety and accountability. For families prioritizing cost, procedural transparency, and fewer red flags around care oversight, it is wise to compare alternatives with different pricing models and management structures. The best fit will harmonize a loved one's need for stimulating daily life with a governance framework that demonstrates clear accountability and responsive leadership.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (13 miles away) Metropolitan Oakland International (17 miles away) San Jose International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Diaz Residential Care Home in Redwood City, CA is a warm and inviting board and care home that provides a comfortable and supportive environment for seniors. Our fully furnished facility offers a dining room where residents can enjoy delicious meals prepared and served by our attentive staff. The beautiful garden and outdoor space provide opportunities for relaxation and fresh air.
Our dedicated housekeeping services ensure that our residents' living spaces are always clean and tidy. We also offer move-in coordination to make the transition into our community as smooth as possible. In addition, we provide amenities such as telephone and Wi-Fi/high-speed internet access to keep our residents connected with their loved ones.
At Diaz Residential Care Home, we understand the importance of personalized care. That's why our experienced staff is available to assist with activities of daily living, including bathing, dressing, and transfers. We also coordinate with health care providers to ensure that all medical needs are met. Our team is trained in diabetes diet management and medication management, ensuring that each resident receives the specific care they require.
We take pride in catering to our residents' dietary needs and offer special dietary restrictions options at meal times. Additionally, we arrange transportation for medical appointments, providing convenience for our residents.
To enhance the quality of life for our residents, we offer scheduled daily activities that cater to their interests and preferences. With 8 cafes, 7 parks, 11 pharmacies, 10 physicians' offices, 10 restaurants, 3 transportation options nearby, and 8 hospitals in close proximity to our location – residents have plenty of options for outings or errands.
At Diaz Residential Care Home, we strive to create a welcoming community where seniors can enjoy their golden years with peace of mind knowing they are receiving exceptional care in a comfortable setting.
Diaz Residential Care Home is located at 438 Cedar Street, Redwood City, CA 94063 in San Mateo County, California
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