Diaz Residential Care Home

438 Cedar Street, Redwood City, CA 94063

For more information about senior living options: (844) 490-3973

4.6 from 77 reviews
5 stars
67
4 stars
4
3 stars
0
2 stars
1
1 stars
5

Assisted Living Board and Care Home

Overall Review of Diaz Residential Care Home

Pros

  • pro Kensington Place feels like home with a caring, compassionate, and accommodating staff.
  • pro The staff at Kensington Place are friendly, courteous, and efficient.
  • pro Kensington Place has strong security systems.
  • pro The food at Kensington Place is excellent.
  • pro Residents at Kensington Place are loved, known, and very well cared for.
  • pro Kensington Place keeps residents safe, active, and engaged.
  • pro The interior of Kensington Place is warm, inviting, and well decorated.
  • pro Kensington Place hosts engaging events, including live music and celebrations.
  • pro Staff members such as Mariella and Nancy are knowledgeable, helpful, and welcoming.
  • pro Kensington Place tours and presentations are informative and well-delivered.
  • pro Families experience peace of mind and reduced stress with Kensington Place care.
  • pro Open houses and events at Kensington Place showcase high-quality food and welcoming staff.
  • pro Kensington Place is described as a top-tier memory care facility with outstanding care.

Cons

  • pro A reviewer cautioned against choosing Kensington Place, alleging physical and emotional harm to a resident, with the Executive Director ordering medication without family or PCP knowledge and knives left accessible in memory care.
  • pro The management was described as horrific, accused of prioritizing profit over quality care.
  • pro A reviewer claimed bruises on a resident's wrists and chest with no documentation, and noted inadequate incontinence care leading to lethargy and an undetected urinary tract infection.
  • pro A reviewer stated that the price tag does not come with better care.
  • pro A reviewer criticized a brunch promoted as a "Champagne Brunch," noting that no champagne was served and calling the marketing misleading.
  • pro One reviewer urged that this facility not be chosen for loved ones.

Review

Kensington Place emerges from these reflections as a place that many families and visitors already think of as home-like and welcoming, where the atmosphere of warmth and attentive care is felt the moment you arrive. Across a broad spectrum of experiences, people consistently praise the staff for being pleasant, courteous, and efficient. The facility's security measures and the quality of the dining experience are cited as notable strengths, contributing to a sense of safety and comfort for residents and their guests. For first-time visitors, the impression is repeatedly described as excellent, with the environment described as warm, inviting, and well maintained.

Several individual staff members stand out in residents' and families' memories for their dedication and personal touch. Alfredo is highlighted as a terrific asset to the community, characterized not only by safe driving but also by a personable, helpful demeanor. Front-desk interactions are described as kind and professional, with specific mentions of Charlie's friendliness and Mariella's kindness in tours and engagements. Rebecca, an LVN, is praised for being well informed and helpful, contributing to a sense of safety and attentiveness to residents' needs. The sense that staff go above and beyond, working as a cohesive team, is a recurring theme, with many noting how conversations with care partners, nurses, and activity coordinators reinforce the feeling that residents are valued and looked after.

The experiences extend beyond routine care to include a vibrant calendar of activities and events that families describe as life-enriching for residents. There are reports of live music during visits, pet-friendly days, and special celebrations like Passover, Halloween events, and community cookouts. The care team's ability to organize meaningful experiences - whether large open houses or intimate family gatherings - helps residents stay engaged, active, and connected to their families. Guests frequently remark on the homey interior design, the festive decor of the dining and common areas, and the sense that residents are encouraged to participate in a wide range of activities. Food and dining experiences are repeatedly described as delicious and of high quality, with some notes about brunches that are well received, even if a particular event felt like it could have included more champagne to match the "Champagne Brunch" label.

The sentiment toward Kensington Place is strongly positive when families reflect on the longer arc of care. One reviewer shares that their parents spent their final years there and describes the staff and care as loving, with "angels" at work - an expression that captures the emotional weight of finding a trustworthy place for an aging loved one. Several others speak to the sense of dignity, respect, and consistent kindness that residents receive. Families describe feeling less stressed and more at ease knowing their loved ones are safe, engaged, and surrounded by people who treat them with compassion and respect. The organization is portrayed as a place that successfully balances professional care with a homelike, community-centered vibe.

However, not all notes are uniformly glowing. A particularly grave review recounts serious concerns about care and safety, describing harm to a mother, medication being ordered without family or PCP knowledge, and issues that allegedly included dangerous conditions in memory care. Other remarks allege a lack of timely health monitoring, such as missed signs of a urinary tract infection and insufficient incontinence care, along with concerns about communications and oversight. Such statements are presented as firsthand experiences and should be taken seriously by prospective families and facility leadership, underscoring the importance of careful due diligence, transparency, and ongoing dialogue between caregivers, administrators, residents, and families.

Despite the presence of troubling accounts, many reviewers emphasize consistent positivity in other areas: friendly, professional staff; strong teamwork; active resident engagement; and a sense of community that families find stabilizing and reassuring. Several comments point to tours, presentations, and educational events led by knowledgeable staff - such as an informative Lewy body dementia session led by Helen Bundy Medsger - which many attendees found valuable. The overall tone from most voices is one of appreciation for Kensington Place's capabilities in creating a supportive, well-run memory care environment where residents can thrive, with caregivers who treat families with warmth and respect.

In sum, Kensington Place is portrayed as a community that many families proudly call home for their loved ones. It is described as a place with a welcoming, home-like feel, a responsive and respectful care team, and a range of enriching activities and social events that foster connection, joy, and engagement for residents. The dining experience and overall ambiance contribute to a high-quality living environment that families notice and appreciate. At the same time, prospective residents and their families are reminded to weigh both the strong, positive experiences and the serious concerns voiced by a smaller share of reviewers, ensuring that any decision is informed by direct conversations with the staff and leadership, as well as thorough consideration of one's own loved one's needs and expectations.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Francisco International (13 miles away) San Francisco International (13 miles away)
  • Metropolitan Oakland International (17 miles away) Metropolitan Oakland International (17 miles away)
  • San Jose International (18 miles away) San Jose International (18 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Diaz Residential Care Home in Redwood City, CA is a warm and inviting board and care home that provides a comfortable and supportive environment for seniors. Our fully furnished facility offers a dining room where residents can enjoy delicious meals prepared and served by our attentive staff. The beautiful garden and outdoor space provide opportunities for relaxation and fresh air.

Our dedicated housekeeping services ensure that our residents' living spaces are always clean and tidy. We also offer move-in coordination to make the transition into our community as smooth as possible. In addition, we provide amenities such as telephone and Wi-Fi/high-speed internet access to keep our residents connected with their loved ones.

At Diaz Residential Care Home, we understand the importance of personalized care. That's why our experienced staff is available to assist with activities of daily living, including bathing, dressing, and transfers. We also coordinate with health care providers to ensure that all medical needs are met. Our team is trained in diabetes diet management and medication management, ensuring that each resident receives the specific care they require.

We take pride in catering to our residents' dietary needs and offer special dietary restrictions options at meal times. Additionally, we arrange transportation for medical appointments, providing convenience for our residents.

To enhance the quality of life for our residents, we offer scheduled daily activities that cater to their interests and preferences. With 8 cafes, 7 parks, 11 pharmacies, 10 physicians' offices, 10 restaurants, 3 transportation options nearby, and 8 hospitals in close proximity to our location – residents have plenty of options for outings or errands.

At Diaz Residential Care Home, we strive to create a welcoming community where seniors can enjoy their golden years with peace of mind knowing they are receiving exceptional care in a comfortable setting.

Nearby Places of Interest

Physicians

  • Kaiser RWC Birch Building (0.4 miles)
  • California Skin Institute (1 miles)
  • Redwood City Women's Health Center (1.8 miles)
  • CCRM Fertility of San Francisco (2.2 miles)
  • Menlo Medical Clinic in Menlo Park - 1300 Crane (2.8 miles)
  • Menlo Park Psychiatry & Sleep Medicine, Alex Dimitriu, MD (2.8 miles)
  • Urology: San Carlos Center: Palo Alto Medical Foundation (3 miles)

Cafes

  • Coffeebar (0.4 miles)
  • Philz Coffee (0.5 miles)
  • Starbucks (0.5 miles)
  • Starbucks (2 miles)
  • Café Venetia (4.2 miles)
  • Verve Coffee Roasters (4.2 miles)
  • HanaHaus (4.2 miles)

Pharmacies

  • CVS Pharmacy (0.5 miles)
  • CVS Pharmacy (0.5 miles)
  • Rite Aid (1.6 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (3 miles)
  • CVS Pharmacy (3.3 miles)

Hospitals

  • Kaiser Permanente Redwood City Medical Center (0.5 miles)
  • Sequoia Hospital (1.9 miles)
  • VA Medical Center-Menlo Park (3.6 miles)
  • Hoover Pavilion (4.1 miles)
  • Stanford Hospital (4.2 miles)
  • Lucile Packard Children's Hospital (4.2 miles)
  • Stanford Health Care (4.2 miles)

Transportation

  • Redwood City Caltrain Station (0.6 miles)
  • San Carlos Airport Control Tower (2.5 miles)
  • San Carlos Airport (SQL) (2.8 miles)
  • Hillsdale Station (5.7 miles)

Restaurants

  • In-N-Out Burger (0.7 miles)
  • Chick-Fil-A (1.1 miles)
  • In-N-Out Burger (2.9 miles)
  • True Food Kitchen (3.9 miles)
  • Shake Shack (4 miles)
  • Bazille (4 miles)
  • The Village Bakery (4 miles)

Parks

  • Red Morton Community Park (1 miles)
  • Magical Bridge Playground (1.2 miles)
  • Burton Park (2.3 miles)
  • Highlands Park (2.9 miles)
  • Edgewood County Park (3.1 miles)
  • Crestview Park (3.4 miles)
  • Marlin Park (3.6 miles)

Theaters

  • Cinepolis San Mateo (5.8 miles)
  • ShowPlace ICON at San Antonio Centre (8.2 miles)

Frequently Asked Questions

Where is Diaz Residential Care Home?

Nearby Communities

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