Visiting Angels/Everyday Angels in Redlands, CA

Pros

• Visiting Angels' caregivers are kind, compassionate, and reliable.
• Lisa Nickells is an amazing caregiver who makes a meaningful difference in her clients' lives.
• The care teams provide relief and reassurance to families during stressful times.
• The office staff are professional, welcoming, and attentive to needs and scheduling.
• Marjorie is consistently kind and goes above and beyond for her clients.
• Shelley Ramos is sincere, compassionate, and dedicated to providing excellent care.
• Beth at the Redlands location is professional, welcoming, and makes clients feel cared for.
• Visiting Angels is a Godsend and a blessing to families, with staff who truly care.

Cons

• They treat people terribly.
• The father would lock the caregivers outside, creating a dangerous environment.
• There were occasional late arrivals of caregivers on their first day.
• The father would convince his wife they didn't need caregivers, send them home, and attempt to fire them.
• The situation involved very trying and uncomfortable circumstances for the caregivers.

Review

Visiting Angels Redlands is best suited for families seeking warm, in-home senior care in a non?institutional setting, especially when a loved one is navigating dementia or mobility limitations and requires patient, relationship?based support. The model shines when the goal is daily assistance coupled with companionship, practical help around the apartment, and a caregiver who treats the client like family. This is not a facility?based option; it is a flexible, home?based service designed to integrate with a family's routine, easing transitions and enabling loved ones to remain at home with dignity.

Caregiver consistency and the quality of frontline staff are the defining strengths, and they should guide who might want to consider alternatives. Families consistently praise individual caregivers for warmth, reliability, and a knack for making aging loved ones feel respected and even cherished. The standout stories - Lisa's calming, family?style approach with a dementia patient; Janet's mobility?assistance and pet?care help; and the broader office team's readiness to answer questions and adjust plans - signal that skilled, compassionate care is the core asset here. When a caregiver truly "gets" the person, the emotional and practical burden drops noticeably, which can be decisive for families balancing work, caregiving, and medical needs.

The positive work culture matters just as much as the care itself. The office staff - Shawnel, Roni, Amy, Beth, and others - consistently receive praise for openness, honest communication, and practical readiness to navigate scheduling and billing. They are described as professional, helpful, and patient, with a demonstrated ability to tailor assignments to fit the home environment, even coordinating benefits and referring families to resources like VA programs. This level of support matters because it reduces mystery and anxiety around care transitions, making it easier to commit to a home?based plan rather than a memory?care facility when that solution is appropriate.

Yet, the model has clear trade?offs that warrant attention. Being a smaller agency means staffing gaps can arise, with not every shift guaranteed and occasional late arrivals on the first day of a new assignment. That reality is frequently acknowledged by families who find the care otherwise exceptional but note the scheduling variability as a potential risk. A minority of reviews raise concerns about treatment or communication in rare cases, underscoring that no agency is immune to unhappy experiences. For households with highly predictable schedules or needs for 24/7 coverage, these scheduling realities could complicate planning and push families toward providers with more expansive staffing guarantees.

A practical price signal also helps frame the decision. Reported hourly lines - around the mid?$17 range for errands, light housekeeping, meals, and reminders - suggest a cost structure that sits at a middle ground within in?home care. The value, then, hinges on outcomes: steady, compassionate assistance that reduces crisis moments, preserves routines, and supports family caregivers. When caregivers become trusted companions, the perceived value can far exceed raw hourly rate, but for those prioritizing ultra?predictable scheduling or a broader pool of available shifts, cost becomes a leversome variable to compare against alternatives.

In the end, Visiting Angels Redlands stands out as a compelling choice for families prioritizing human connection and in?home continuity over institutional care. It excels for dementia?care scenarios and mobility challenges where the aim is to keep a loved one engaged and safe in familiar surroundings, with a responsive office that helps families navigate benefits, scheduling, and day?to?day logistics. Those who may want to explore alternatives are advised to consider more scalable providers, larger agencies, or clearly structured memory?care arrangements if 24/7 coverage, guaranteed shift availability, or a different care model is essential. A careful, upfront in?home assessment and explicit discussions about caregiver preferences, scheduling expectations, and contingency plans will help ensure the fit remains strong and the care plan stays aligned with the family's evolving needs.

This part of Redlands, California offers a variety of amenities that may be appealing for seniors looking to relocate. The area is home to several restaurants and cafes within walking distance, providing convenient dining options. Additionally, there are multiple physicians' offices and pharmacies nearby for easy access to medical care. For leisure activities, there are theaters for entertainment and parks for outdoor recreation. Places of worship are also conveniently located for those seeking spiritual community. In terms of healthcare facilities, hospitals and surgery centers are within a few miles from the area. Transportation options are available with the San Bernardino Transit Center a short distance away. Overall, this part of Redlands provides a well-rounded environment with essential services and conveniences for senior living.

Restaurants

• Aroi Mak Mak (0.1 miles)
• Eating Room (0.2 miles)
• September’s Taproom & Eatery (0.2 miles)
• McDonald's (0.4 miles)
• Taco Bell (1.2 miles)
• Chick-Fil-A (1.6 miles)
• Mr. Taco (1.7 miles)

Physicians

• Mountain Vista Optical (0.2 miles)
• Aesthetic Skin & Laser Medical Center: Steven E. Hodgkin, MD (0.2 miles)
• Beaver Medical Group (0.6 miles)
• Jamron Neil D MD (0.6 miles)
• Clonch, Thomas J DDS: Thomas J Clonch, DDS (0.6 miles)
• In Your Best Interest Medical Clinic (1.3 miles)
• Beaver Medical Group (2 miles)

Cafes

• The Coffee Bean and Tea Leaf (0.2 miles)
• Starbucks (0.2 miles)
• Starbucks (0.4 miles)
• Panera Bread (0.8 miles)
• Starbucks (1.7 miles)
• Stell Coffee & Tea Company (1.8 miles)
• Starbucks (1.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Lopez, Kristina - Beaver Medical Group (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.4 miles)
• ABC Pharmacy (1.9 miles)
• Ascend Pharmaceuticals (2.1 miles)
• CVS Pharmacy (2.5 miles)

Theaters

• Studio Movie Grill (0.3 miles)
• Mountain Grove 16 (1.8 miles)

Places of Worship

• The Labyrinth At Memorial Chapel. University Of Redlands (0.9 miles)
• The River Christian Reformed Church (1.2 miles)
• Trinity Church (2.1 miles)
• Packinghouse Church (2.2 miles)
• Crosswalk Church (3.5 miles)
• National Association of Seventh Day Adventist Dentists (4.9 miles)

Parks

• Brookside Park (2 miles)
• Leonard Bailey Park (3.1 miles)

Hospitals

• Loma Linda Ambulatory Care Center (3.2 miles)
• Mountain View Surgery Center (3.3 miles)
• Jerry L Pettis Memorial (4.1 miles)

Transportation

• San Bernardino Transit Center (7.3 miles)