Interim HealthCare - Redding, CA

Pros

• The staff are incredible and very professional, and they are there for families every step of the way.
• Interim is a great place for hospice and health care needs, with a team of RNs, LVNs, and case managers who care about patients.
• Michelle is amazing at scheduling and finding proper coverage, and she responds quickly to get things done.
• The company is praised for its heart for the clients and its commitment to care.
• Sunshine and all the staff provide great care for patients.
• Rachel is an exceptional in-home physical therapist who helped the patient regain mobility.
• The Sherries' physical therapy and the nurse are appreciated and highly recommended.
• The Gonzalez family thanks the staff for their support and care.

Cons

• They are a horrible company that only cares about the bottom line, not patient care.
• They don't have sympathy for the ill and seem focused on running a business.
• They don't give patients the information they need and fail to follow up or call back.
• They cost the reviewer their job by repeatedly filling out LOA paperwork incorrectly.
• They discharged the reviewer's mom the day before Thanksgiving, creating a holiday crisis.
• They sent incompetent and rude caregivers who insulted disabilities and spent time on their phones.
• The front office and the RN supervisor are unhelpful, with no one held accountable.
• A nurse's actions contributed to septic shock, with denial of the infection.

Review

People who shared their experiences with Interim express a wide range of feelings, from profound gratitude to sharp disappointment. One family, the Gonzalez family, speaks with heartfelt thanks for the incredible staff who were there for them during a difficult time. They describe the social workers, nurses, and on-call caregivers as truly special people who stood by them every step of the way as a loved one was passing. For this family, the care they received provided essential support and comfort at a moment of great need, and they acknowledge that without such compassionate professionals, they wouldn't have navigated the process as smoothly as they did. The message is clear: in moments of deepest sorrow, dedicated team members can and do make a tangible, positive difference.

More broadly, some reviewers affirm Interim as a strong option for hospice and health care needs, praising the organization's overall approach. They mention a team structure that includes registered nurses, licensed vocational nurses, and case managers who genuinely care about the patients. These comments portray Interim as a place where clinical competence and a patient-centered mindset coexist, and where patients and families feel supported by a coordinated care team rather than left to navigate complicated situations on their own. In these voices, the reputation of Interim rests on the commitment of its professionals to the wellbeing of the people they serve.

Yet, alongside praise, there is a steady drumbeat of criticism about what some consider deep shortcomings in the organization's priorities and operations. Several reviewers describe Interim as a company that places financial considerations over patient care, with one even stating that the organization should put patient well-being at the top. They point to experiences that suggest a disconnect between ideals expressed in the medical oath and the realities of day-to-day service. In their harsher assessments, Interim falls short of the compassionate standard they expect, and some voices express a wish for a different provider - one that prioritizes patient comfort and dignity as Mercy Hospice is said to do in their comparison.

Within the range of opinions, individual staff members receive both praise and critique. Michelle, for example, is singled out by some as exceptional in scheduling and ensuring proper coverage; the reviewer notes timely callbacks and effective problem-solving, leading to a strong endorsement of the company's heart for its clients. Sunshine is also highlighted as amazing, with general praise for the staff's care of the patient. These positive remarks about specific people show that, when the right individuals are engaged, Interim can deliver high-quality, compassionate service that families deeply appreciate.

On the flip side, other reviews read like cautionary tales. Several families report ongoing difficulties with staffing, including trouble filling shifts and the consequences of those gaps. They describe caregivers who are not only inconsistent but occasionally incompetent or disrespectful, with snarky remarks about a patient's disabilities and a front office culture that feels dismissive or unhelpful. The lack of accountability from leadership or supervisors is repeatedly cited as a contributing factor to a sense that menial tasks or essential communications are slipping through the cracks.

There are particularly troubling accounts of medical and supervisory failures that have real, painful consequences. One reviewer recounts a nurse who did not recognize a serious infection - leading to septic shock for a husband and a hospital admission - while the family was left feeling that the issue had been mischaracterized as bladder spasms. The impression left is one of preventable harm, and the reviewer emphasizes that they would not recommend continuing with Interim, opting instead for another company. A separate incident is described where a supervisor allegedly screamed at the reviewer and hung up during a conversation about concerns, which deepens the sense of a lack of respectful, responsive leadership.

Administrative and logistical problems compound the frustration for many families. Some reviewers say the organization failed to provide needed information, and that the social worker, while knowledgeable, was flaky and hard to reach. They accuse Interim of mismanaging forms and paperwork - such as leave of absence documentation - costing the family jobs and holidays, including Thanksgiving, and delaying access to temporary beds in a time of urgent need. The emotional toll of watching a loved one deteriorate is amplified when families feel they are being rushed, misinformed, or left to manage critical decisions on their own.

Communication breakdowns are a recurring theme as well. Several clients report that the company does not follow up as promised, and others indicate they were dropped from services without warning or explanation. In these accounts, the perception is that the organization knows it has breached trust and chooses not to repair it, which leaves families feeling abandoned at their most vulnerable moments. The sense of being left hanging - without timely medical attention or crucial updates - adds to the distress already present in a difficult caregiving landscape.

Amid the chorus of concerns, there are bright spots that remind readers that capable, compassionate care is possible within Interim's umbrella. One reviewer speaks warmly of a four-week in-home physical therapy regimen following total knee replacement, highlighting a physical therapist named Rachel who helped regain mobility and who deserves recognition for her exceptional work. The sentiment here is clear: when skilled professionals like Rachel are involved, meaningful improvements in quality of life and independence can occur, reinforcing the importance of attracting and retaining dedicated clinicians.

In closing, readers acknowledge Interim of Redding as a place with capable clinicians who can provide meaningful assistance, while also warning prospective clients about potential pitfalls. They thank the individuals who gave them support, including the therapists and nurses who checked in and offered dependable care, and they emphasize that the outcome often depends on the particular people assigned to a case. For families considering Interim, the prevailing message is nuanced: the organization has the capacity to deliver excellent, compassionate care, but success hinges on strong leadership, reliable communication, consistent staffing, and a relentless focus on genuinely prioritizing patient and family needs.

This part of Redding, California offers convenient access to transportation options such as the Amtrak Station, making it easy for seniors to travel locally and beyond. The area is also home to a variety of dining options catering to different tastes, from casual eateries like Trendy's and Damburger to more upscale choices like Kobe Seafood & Steakhouse. Medical facilities including physicians' offices and hospitals are located within close proximity, providing peace of mind for seniors in need of healthcare services. Pharmacies like Walgreens and Rite Aid are also easily accessible for medication needs. Additionally, parks like Caldwell Park offer opportunities for outdoor recreation and relaxation. Overall, this bustling neighborhood combines convenience with a range of amenities that make it an attractive option for senior living in Redding.

Transportation

• Amtrak Station (0.1 miles)
• U-Haul Moving & Storage (1.6 miles)
• Enterprise Rent-A-Car (1.6 miles)

Restaurants

• Final Draft Brewi (0.2 miles)
• Trendy's (0.2 miles)
• Damburger (0.3 miles)
• Woody's Brewing Co. (0.3 miles)
• Taste & See Creamery (0.3 miles)
• La Cabana (0.3 miles)
• Kobe Seafood & Steakhouse (0.3 miles)

Physicians

• Snowcrest (0.2 miles)
• Clarence Trausch, Ed D, CCH (0.2 miles)
• North Valley Medical Assoc (0.2 miles)
• Redding Spine & Sports (0.3 miles)
• North Valley Orthopedics (0.5 miles)
• Family Medical Eye Center (0.5 miles)
• Northern Heart & Vascular Institute (0.6 miles)

Hospitals

• Golden Living Center (0.2 miles)
• Day Dreams (0.6 miles)
• Z MD Sleep Center (0.9 miles)
• Restpadd Psychiatric Health Facility (0.9 miles)
• Patients Hospital (1.2 miles)
• Mercy Foundation North (1.2 miles)
• William F Nicol DDS (1.3 miles)

Pharmacies

• Walgreens (0.3 miles)
• Rite Aid (0.3 miles)
• Lims Family Pharmacy (0.5 miles)
• Owens Healthcare (0.6 miles)
• CVS Pharmacy (1.2 miles)

Cafes

• Theory Collaborative (0.3 miles)
• Dutch Bros Coffee (0.4 miles)
• Evergreen - Coffee Shop + Boutique Hotel (0.4 miles)
• Dutch Bros Coffee (0.9 miles)
• Sweetie's Cafe & Catering (1 miles)
• Dutch Bros Coffee (1.1 miles)
• Starbucks (1.3 miles)

Parks

• Caldwell Park (0.9 miles)