Hillhaven Home Health Svc

Pros

• They are awesome.
• They are caring.
• They are dedicated.
• They are professional.
• God bless them.
• They have blessed me.

Cons

• The phone representative was anything but compassionate.
• The nurse visit was met with threats of discharge and mentions of wearing a mask.
• They questioned where the patient got the antibiotics as if the patient were lying.
• The staff suggested the patient should go to the ER.
• The staff came across as rude and only concerned about getting a visit paid for.
• The patient felt they had already been discharged and had been managing their own dressing for 10 days.

Review

In a tone that opens with warmth and gratitude, the author describes a care experience that begins on a high note. They recall encounters with some members of the team as "awesome, awesome, awesome" - praising the care as truly caring, dedicated, and professional. The reviewer even offers a blessing, saying those who helped have blessed them in meaningful ways. This opening warmth sets up a contrast with a later, very different phone interaction, hinting at a complex mix of excellent bedside manner from some and frustration from others within the same care ecosystem.

The narrative then pivots to a markedly less compassionate experience, centered on a phone conversation with a particular staff member. The reviewer conveys that the person on the line was the opposite of empathetic. Instead of reassurance or supportive guidance, the caller faced a flurry of threats about discharge. The staff member's tone and approach felt punitive rather than collaborative, with the caller implying that the discharge decision was being pressed hard and quickly. The reviewer notes the presence of a mask during the exchange, which the staff member referenced in a way that suggested distrust or a challenge to the patient's honesty.

A key point of contention in this recounting is the perception of judgment about the patient's medications and history. The staff member allegedly pressed where the antibiotics came from, treating the patient's account as if they might be lying. This line of questioning added to the sense of an adversarial dynamic rather than a supportive one, leaving the reviewer feeling scrutinized rather than believed. The experience is described in a way that emphasizes a lack of empathy and a distressing sense that the interaction was more about policing information than about understanding the patient's present needs.

Compounding the frustration is the suggestion to go to the emergency department if symptoms persisted, specifically vomiting. The reviewer notes that they were not opposed to discharge; in fact, they had already been managing their own wound care for ten days, which including doing the dressing themselves. There is a sense of confusion, as they believed they had already been discharged, yet the telephone encounter framed the situation as if continued care was contingent on how they navigated the next steps. The insistence on discharge status and the push toward more medical visits appears to have overlooked the patient's careful self-care and the status they thought had already been communicated.

Another layer of discontent comes from a perception that the actual aim of the call was financial rather than clinical. The reviewer describes the staff member as being primarily concerned with getting a visit paid for, rather than focusing on patient welfare. This impression of a cost-driven motive starkly contrasts with the earlier, positive memories of compassionate care. The sense that financial considerations trumped clinical judgment or patient comfort leaves the reviewer feeling dismissed and undervalued at a moment when they were seeking reassurance and clear guidance.

Taken together, the account paints a portrait of inconsistent care experiences. The reviewer's gratitude toward certain caregivers is tempered by a distinctly negative memory of a specific phone interaction, where empathy was notably absent, and where questions, tone, and discharge directives felt punitive and transactional. The juxtaposition underscores a broader concern: that even within the same care environment, patients can encounter both exemplary compassion and troubling indifference. The narrative does not simply recount a single moment; it signals a pattern that can leave patients uncertain about their status and anxious about how their care decisions will be communicated and enforced.

In closing, the reviewer highlights the importance of how information is conveyed and how compassion translates into everyday interactions, especially over the phone. The experience suggests that while some staff embody the supportive, respectful care that patients value, others may unintentionally undermine trust through tone, framing, or perceived prioritization of billing over patient well-being. The appeal is for consistency, empathy, and clarity so that the care environment can honor the strong, positive experiences while addressing and mitigating those moments of frustration and miscommunication.

This part of Redding, California offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants including Trendy's, Final Draft Brewi, and Lulu's Eating & Drinking Establishment within walking distance, there are plenty of dining options to explore. Nearby hospitals such as Golden Living Center and Day Dreams provide easy access to medical care, while pharmacies like Lims Family Pharmacy and Walgreens ensure convenient prescription services. For relaxation and recreation, Caldwell Park is just a short distance away. Transportation is also easily accessible with the Amtrak Station nearby for those looking to travel or visit loved ones. Overall, this neighborhood offers a mix of conveniences and services that cater to the needs of seniors looking for a comfortable and vibrant community in which to reside.

Restaurants

• Trendy's (0.1 miles)
• Final Draft Brewi (0.3 miles)
• Lulu's Eating & Drinking Establishment (0.4 miles)
• Damburger (0.4 miles)
• Taste & See Creamery (0.5 miles)
• Racha Noodle (0.5 miles)
• La Cabana (0.5 miles)

Hospitals

• Golden Living Center (0.1 miles)
• Day Dreams (0.8 miles)
• Z MD Sleep Center (1 miles)
• Restpadd Psychiatric Health Facility (1.1 miles)
• Mercy Foundation North (1.1 miles)
• William F Nicol DDS (1.2 miles)
• Patients Hospital (1.3 miles)

Physicians

• Snowcrest (0.1 miles)
• Clarence Trausch, Ed D, CCH (0.1 miles)
• North Valley Medical Assoc (0.3 miles)
• Redding Spine & Sports (0.5 miles)
• Richard Mooney, MD (0.6 miles)
• Dr VanKirk (0.6 miles)
• Robert E. Maurer (0.6 miles)

Transportation

• Amtrak Station (0.3 miles)
• U-Haul Moving & Storage (1.4 miles)
• Enterprise Rent-A-Car (1.5 miles)

Cafes

• Evergreen - Coffee Shop + Boutique Hotel (0.3 miles)
• Theory Collaborative (0.6 miles)
• Dutch Bros Coffee (0.6 miles)
• Dutch Bros Coffee (0.7 miles)
• Sweetie's Cafe & Catering (0.8 miles)
• Starbucks (1.3 miles)
• Dutch Bros Coffee (1.3 miles)

Pharmacies

• Lims Family Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• Rite Aid (0.5 miles)
• Owens Healthcare (0.7 miles)
• CVS Pharmacy (1.2 miles)

Parks

• Caldwell Park (1.1 miles)