Soleil Hearth & Home

Pros

• Cynthia is described as terrific and as having connected them with a great caregiver, Terri; they are very happy with Home Instead.
• Sonny (Shanique) is an amazing caregiver for an elderly father with Alzheimer's, bringing relief and positive changes to the family.
• Delores Yacko is attentive, caring, compassionate, and professional.
• Karen and Gina are the best and learn routines quickly.
• Dana is an excellent caregiver, with regular visits highly valued by the family.
• Angelica is a lifesaver and wonderful to the husband.
• The Thursday/Saturday/Sunday caregiver Queen is AWESOME with grandma.
• The Home Instead staff are wonderful - from administrators to caregivers - with flexible, affordable care plans and competitive pricing.
• The overall Home Instead team is professional, honest, compassionate, and goes above and beyond for clients.

Cons

• The reviewer alleges a caregiver stole expensive men's watches and claims the company has not attempted to cover the losses.
• The reviewer warns potential clients to watch for a caregiver going back to her car during "breaks," implying security concerns.
• The reviewer notes high caregiver turnover, with seven different caregivers in three months and several quitting without warning.
• The reviewer observes many caregivers had little to no prior dementia-care experience, and one new hire appeared overwhelmed.
• The reviewer recalls an incident where a caregiver accused the 91-year-old of inappropriate behavior, complicating care.
• The reviewer states they would not recommend Home Instead as a senior care provider (or a dog sitter).
• The reviewer mentions difficulty in finding qualified male caregivers, affecting care options.
• The reviewer suggests Home Instead struggles with retaining trained employees.

Review

The experiences shared about Home Instead span a wide range of emotions and outcomes, but the throughline is clear: when everything comes together - caregivers who are reliable, compassionate, and well-coordinated with attentive office staff - the support can be transformative for families navigating aging, dementia, and medical needs at home. Many reviewers emphasize how the VA Homemaker program helped them access in-home care that felt personalized and trustworthy, with caregivers who could consistently show up, follow routines, and bring genuine warmth to daily tasks, medical appointments, and companionship.

Several recurring names appear as standouts in these reflections. Cindy's presence is described as a strong anchor for the client and the family, with ongoing check-ins that help ensure alignment between expectations and actual care. Terri, the caregiver matched by Cindy, is cited as terrific and reliable for about a year, contributing to a steady sense of safety and continuity in routine care. The praise extends to other caregivers as well - Sonny (also known as Shanique) is highlighted for making a remarkable difference for an 89-year-old father with relatively severe Alzheimer's, bringing comfort, patience, and a capacity to meet the client "where he is" on difficult days. Delores Yacko is noted for her attentiveness, professionalism, and compassionate personality, while other names such as Dana, Raquel, Angel, Herlinda, Frankie, Jolene, Lauren, Erica, and many more appear as consistently positive presences who earn trust and gratitude from families.

Caregiver quality is often framed in terms of daily impact: reliable help with showering, meals, transportation to medical appointments and shopping, and the emotional support that makes long days easier for family members who are the primary caregivers. Reviewers frequently mention how caregivers' people skills - patience, humor, gentleness, and attentiveness - help elderly relatives function better at home, sometimes reducing anxiety for both the person receiving care and the caregiver's family. For example, Sonny's steady, compassionate approach to a loved one with dementia is described as changing the father's functioning in a positive way and giving the mother much-needed respite. Angel is praised as a lifesaver for a husband, underscoring how crucial a well-matched caregiver can be for the whole family's well-being.

The administrative and logistical side of Home Instead is also a major part of these stories. Across many accounts, the company is portrayed as responsive and flexible, able to customize care plans, accommodate schedule changes, and provide various levels of support - from transportation to medical appointments to daily living tasks. The VA Homemaker program is highlighted as a valuable pathway to consistent in-home care, with caregivers who are not only skilled but also caring and communicative. Families appreciate the ability to have more than one caregiver on a regular schedule, ensuring that routines stay intact even if one caregiver is temporarily unavailable.

Not every review is without caveats, however. One strong warning notes that a caregiver gained a family's trust but allegedly stole expensive men's watches, with the family indicating the company had not attempted to cover the losses. The reviewer urges vigilance - watch for patterns such as back-and-forth trips to a car during "breaks," secure cameras if possible, and general caution about personal property. This incident is juxtaposed with ongoing confidence in the company when the family switched to a new caregiver from the same provider, emphasizing that vigilance remains important even as overall experiences are positive. The concern sits alongside broader comments about turnover: while many families report excellent, long-standing relationships with caregivers, others note that finding consistently trained staff can be challenging, with mentions of several caregivers in a short period for some clients. The VA sometimes restricts access to certain genders for safety or policy reasons, which can complicate arrangements when a male caregiver is preferred or required.

Overall sentiment across the reviews leans highly favorable. Families repeatedly describe Home Instead staff as professional, honest, compassionate, and hardworking, with care teams that feel like an extension of the family rather than outsiders coming in for paid care. The care teams appear to integrate well with existing routines, communicate clearly with loved ones and with coordinators, and adapt to the evolving needs of aging relatives - whether the need is companionship, assistance with daily activities, or more intensive caregiving support. For many, the combination of skilled care, reliable scheduling, and the sense of relief and freedom for the primary caregivers translates into measurable improvements in daily life and long-term planning.

In sum, these accounts paint a picture of Home Instead as a highly valued resource for in-home senior care, especially for families navigating dementia, mobility challenges, and the complexities of coordinating care through programs like the VA Homemaker initiative. The strongest messages highlight compassionate, capable caregivers who build trust and stability, supported by responsive administrators who work to tailor plans, honor preferences, and keep communication open. While there are warnings and warnings to guard against theft and turnover in some cases, the prevailing theme remains one of gratitude and strong recommendations from families who feel their loved ones are safer, happier, and more engaged at home thanks to Home Instead.

This part of Rancho Cucamonga, California, offers a convenient and diverse range of services and amenities for seniors looking to settle in the area. With multiple medical centers, pharmacies, and hospitals within a short distance, residents have easy access to healthcare facilities. There are also various dining options, including popular chain restaurants and local cafes, providing plenty of choices for meals out. Transportation is readily available with proximity to the airport and train stations for those looking to travel. Nearby parks offer opportunities for outdoor recreation and relaxation. Additionally, there are several places of worship in the area for spiritual fulfillment. Overall, this neighborhood provides a well-rounded environment for seniors seeking a comfortable and convenient lifestyle in Rancho Cucamonga.

Physicians

• Haven Family Medical Center (1.2 miles)
• Centrelake Imaging & Oncology (1.5 miles)
• Cohen Medical Center (1.7 miles)
• John Andrew Fagan (1.8 miles)
• Children's Choice Pediatrics (2.6 miles)
• Rancho Wellness: Ravinder Singh, MD (2.6 miles)
• Face And Body Cosmetic Surgery Upland (2.6 miles)

Pharmacies

• Rite Aid (1.3 miles)
• Gemmel Pharmacy Group (1.5 miles)
• CVS Pharmacy (1.8 miles)
• Target Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (3.1 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• McDonald's (1.4 miles)
• K-Towne 88 (1.6 miles)
• Big Als - Ontario (1.8 miles)
• The Habit Burger Grill (2 miles)
• BJ's Restaurant & Brewhouse (2.3 miles)
• Vince's Spaghetti (2.3 miles)
• In-N-Out Burger (2.3 miles)

Cafes

• Starbucks (1.4 miles)
• Panera Bread (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• Starbucks (3.5 miles)

Transportation

• Baggage Claim T4 (1.8 miles)
• Ontario Int'L-Terminal 4 (1.8 miles)
• Ontario International Airport (ONT) (1.8 miles)
• Ontario International Airport - Terminal 2 (1.8 miles)
• Baggage Claim T2 (1.8 miles)
• Rancho Cucamonga Metrolink Train Station (1.9 miles)
• Montclair Metrolink Station (5.9 miles)

Theaters

• AMC DINE-IN Ontario Mills 3 (2.4 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (2.6 miles)
• AMC DINE-IN Montclair Place 12 (5.9 miles)

Hospitals

• San Antonio Medical Center (2.6 miles)
• San Antonio Community Hospital Maternity Information Services (2.7 miles)

Parks

• Central Park (3.1 miles)
• Citrus Park (4.2 miles)
• Olive Grove Park (6.7 miles)
• Vernola Family Park (7.2 miles)

Places of Worship

• First Presbyterian Church Upland (3.7 miles)
• Hillside Community Church (4.9 miles)
• St Anthony's Catholic Church (5.4 miles)
• Crosspoint Church (7 miles)