Elite Home Health Svc Inc

Pros

• They are a great company and go above and beyond.
• They would recommend the company to friends and family.
• They provide great service and are highly recommended.
• They did a great job getting him back to baseline.
• They provided wonderful customer service.

Cons

• They claimed 24/7 availability, but there was no reply for three days.
• The nurse they sent cannot communicate in English.
• They require customers to call to find out when the therapist will arrive.
• They hadn't provided a physical therapist for five days.

Review

Across the collection of notes, there's a clear mix of glowing appreciation and pointed frustration. Some clients describe the company in terms that feel almost complimentary: capable, caring, and willing to go above and beyond. Others, however, recount experiences that dampen that enthusiasm - primarily around responsiveness, communication, and the punctual delivery of therapy services. Taken together, the feedback paints a portrait of a provider that can deliver strong outcomes and warm customer care, but that sometimes struggles with reliability and clarity in its operations.

One reviewer sums up a very positive impression with a straightforward endorsement: "Great company they real good above and beyond. Will recommend them to friends and family." This viewpoint emphasizes a sense of dedication and reliability that makes the reviewer confident in recommending the service to others. The sentiment suggests experiences where staff went the extra mile, leaving clients with a sense of trust and willingness to spread the word within their networks.

Yet there is a counterpoint that cannot be ignored. A separate critique highlights a significant gap between stated promises and lived experience: "They said call they are available 24/7. Um not so. I called for 3 days no reply." This contrast between marketing claims and actual responsiveness prompted frustration and doubt about the company's accessibility in times of need. The implication is that, for at least some customers, the expectation of round-the-clock availability is not being met in practice, leading to uncertainty and dissatisfaction.

Communication challenges compound the scheduling woes noted by another reviewer. The same account describes a situation where "The Nurse they sent can not communicate in English," which makes coordination and understanding of care plans more difficult. The reviewer also points out a lack of transparency around visit timing: "If you want to know when they are coming you must call and find out." Adding to the strain, this person reports being home for five days without a physical therapy session, underscoring a troubling delay in the delivery of services that many patients rely on for progress.

There is a sense of hope threaded through the critique as well, indicating that improvement could turn mixed experiences into more consistently positive ones. The reviewer who faced these delays writes, "I hope they do better so I can give them more stars." That line makes clear that the current gaps are not seen as insurmountable; with better reliability and communication, the service could earn higher praise from this patient.

Despite the negative threads, more straightforward praise appears in other reviews. One succinct verdict - "Great service. Highly recommended." - appears as a positive counterpoint, suggesting a strong endorsement from another customer who likely had a smoother, more on-time experience. This contrast reinforces the idea that outcomes can be excellent when logistics align with expectations, even as some clients face persistent operational hurdles.

A particularly positive note comes from a review describing in-home physical therapy for a family member: "I used them for my father physical therapy. They did a great job getting him back to baseline. Wonderful customer service." Here, the focus is on tangible clinical success and a sense of courteous, responsive support throughout the process. This account emphasizes the value of effective therapy outcomes paired with a pleasant service experience, which many families weigh heavily when deciding whether to continue or recommend a provider.

Taken together, the reviews suggest a provider capable of delivering solid clinical results and supportive customer interactions in some cases, while also facing real challenges in scheduling, responsiveness, and language-driven communication in others. For potential clients, the message is nuanced: you may encounter excellent care and a strong, friendly team, but you should also be aware of potential delays, responsiveness gaps, and communication obstacles. For the company, prioritizing dependable communication, confirming 24/7 availability in practice, and ensuring timely visits could help translate these mixed experiences into a consistently high level of satisfaction across the board.

Pharmacies

• Rite Aid (1 miles)
• Gemmel Pharmacy Group (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Target Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Ken Pharmacy (2.7 miles)

Restaurants

• McDonald's (1.2 miles)
• Vince's Spaghetti (1.8 miles)
• K-Towne 88 (1.8 miles)
• The Habit Burger Grill (2.3 miles)
• McDonald's (2.4 miles)
• Big Als - Ontario (2.4 miles)
• McDonald's (2.7 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.8 miles)
• Panera Bread (1.9 miles)
• Starbucks (2.6 miles)
• Starbucks (3.9 miles)

Physicians

• Haven Family Medical Center (1.6 miles)
• Centrelake Imaging & Oncology (1.9 miles)
• Children's Choice Pediatrics (2 miles)
• Rancho Wellness: Ravinder Singh, MD (2 miles)
• Face And Body Cosmetic Surgery Upland (2 miles)
• Cohen Medical Center (2 miles)
• Care For Womens Medical Group (2.1 miles)

Transportation

• Ontario International Airport - Terminal 2 (2 miles)
• Baggage Claim T2 (2 miles)
• Ontario International Airport (ONT) (2.1 miles)
• Baggage Claim T4 (2.1 miles)
• Ontario Int'L-Terminal 4 (2.1 miles)
• Rancho Cucamonga Metrolink Train Station (2.4 miles)
• Montclair Metrolink Station (5.4 miles)

Hospitals

• San Antonio Medical Center (2.1 miles)
• San Antonio Community Hospital Maternity Information Services (2.2 miles)

Theaters

• AMC DINE-IN Ontario Mills 3 (3 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (3.1 miles)
• AMC DINE-IN Montclair Place 12 (5.3 miles)

Places of Worship

• First Presbyterian Church Upland (3.1 miles)
• Hillside Community Church (4.9 miles)
• St Anthony's Catholic Church (4.9 miles)
• Crosspoint Church (6.9 miles)

Parks

• Central Park (3.3 miles)
• Citrus Park (3.6 miles)
• Olive Grove Park (7 miles)
• Ruben S Ayala Park (7.2 miles)
• Vernola Family Park (7.6 miles)