Oath- Inland

Pros

• Carol Gorman is an outstanding customer service professional - quick to respond, easy to talk to, and always willing to resolve issues without complaint.
• Tona Ott is highly responsive and resolves issues quickly, with patience in every interaction.
• Morgan Malekabu is very knowledgeable, kind, approachable, and an asset to The Enclave residents.
• Peggy and Fiori are consummate professionals, taking care of the community and working with homeowners through challenges with grace.
• Alyssa's quick, professional involvement transforms stressful situations with genuine care and urgency.
• Jamie Cantos provides outstanding service - helpful, patient, professional, and consistently positive.
• The Preserve Gardenhouse management and staff organized a memorable birthday experience for children, with a thoughtful garden tour and activities led by Farmer Stephen.
• Diamond Bar Tennis Club staff, including Tona Ott and Christine, are courteous, knowledgeable, and highly responsive.
• The Parkhouse on Main Street at the Preserve staff (Kala, Danielle, Jamie, Travis, Demetrius) are friendly and respectful.

Cons

• Concerned residents of the Jurupa Valley/Granite Ridge community reported ongoing lack of responsiveness and unacceptable delays in addressing critical maintenance issues.
• They noted that landscaping and tree maintenance had been neglected to the point where the area appeared abandoned rather than part of a well-managed gated community.
• They reported that gate spikes remained broken, and the gate system was frequently out of service, compromising security and functionality.
• The residents urged immediate corrective action, stating that the current state was unacceptable and unprofessional.

Review

Across a range of FirstService Residential communities, residents consistently highlight a shared experience of responsive, professional, and genuinely caring service. From Ontario to Diamond Bar, Parkside to The Preserve, a common thread runs through the praise: staff members who listen, respond quickly, and work hard to resolve issues without creating new problems. In Sedona Park and beyond, neighbors describe a culture of attention to detail, courtesy, and practical problem solving that makes daily life smoother and more pleasant for residents and board members alike.

A standout across many notes is Tona Ott, whose name appears repeatedly as a touchstone for reliable, proactive management. Residents praise her for rapid responses to inquiries, patient explanations, and a steady presence when challenges arise. Whether coordinating parking issues, addressing condo complex logistics, or navigating insurance concerns, Tona is consistently described as responsive, knowledgeable, and dedicated to ensuring residents feel supported. One homeowner notes that Tona's efforts are not just effective but delivered with a level of care that reassures and reassures again - "it's nice to know that if there are any concerns or issues, Tona will respond and help." Even when questions require careful verification, the appreciation remains high for her professional approach and steady commitment to the community.

Carol Gorman is another name repeatedly singled out for exemplary customer service. The message is clear: when people discuss what outstanding customer service looks like, Carol is the benchmark. Commentators describe her as the kind of person who is quick to respond, easy to talk to, and consistently focused on resolving situations without complaints. In short, Carol embodies the ideal of responsive, personable service that makes navigating HOA or building management feel straightforward and reassuring. People who interact with Carol repeatedly express a strong willingness to engage with her again because of the positive experience she creates.

Not far behind are the dedicated professionals who support residents at The Enclave and similar communities. Morgan Malekabu, in particular, earns praise for being personable, responsive, and capable of going the extra mile to ensure residents' needs are addressed. Whether handling parking permits or general inquiries, Morgan's kindness and efficiency come through in every interaction. A resident describes Morgan as approachable and an asset to the community, with a knack for making complex or routine issues feel manageable. Colleagues and residents alike commend Morgan's calm professionalism and readiness to assist, underscoring the value of a facility administrator who combines knowledge with genuine warmth.

The experiences with other team members further illustrate the spectrum of excellent service. Alyssa is celebrated for stepping into a stressful situation with swift, professional action and sincere care, turning a difficult problem into a solvable one with clear explanations and decisive action. The account of Alyssa's involvement in a broken door situation highlights a level of dedication and pride in work that feels almost personal - treating the situation as if it were her own home and ensuring effective, timely resolution. Statements like "truly exceptional - trustworthy and responsive" capture the sentiment that Alyssa represents the best of what residents hope for in a community manager or service professional.

Within the broader ecosystem of community experiences, special events and daily activities also receive high marks. A memorable example comes from The Preserve Gardenhouse, where a proactive team member - Farmer Stephen - along with Sandra, delivered a birthday experience that exceeded initial expectations. When the staff offered to explore garden-themed activities for a birthday, they delivered more than a tour; they provided insect demonstrations, gardening lessons, plantings, and even fruits, vegetables, and seeds as keepsakes. The result was a joyful, early trick-or-treat-like experience for children and a memorable evening for adults, all rooted in thoughtful outreach and a willingness to accommodate special requests.

And for members of Diamond Bar Tennis Club and Park District communities, specific staff members again receive high praise. Tona Ott, along with her assistant Christine, is cited as providing courteous, knowledgeable, and highly professional service that keeps the community functioning smoothly even as it grows and evolves. The consistent thread across these notes is recognition of staff who maintain a high standard of service under pressure, balancing the needs of the board, residents, and guests with grace and efficiency.

Not every message, of course, is exclusively celebratory. A letter from the Jurupa Valley/Granite Ridge community voices a different perspective: concerns over ongoing maintenance delays, landscaping and tree care gaps, broken gate spikes, and a gate system frequently out of service. The residents call for prompt, clear action to restore the level of upkeep they expect as paying members of the HOA, emphasizing that timely maintenance and reliable infrastructure are essential to safety and the sense of community. While this note highlights real, legitimate challenges, it also underscores the importance of responsive leadership and sustained accountability to address issues before they erode trust.

Taken together, the collection of messages paints a portrait of a broad network of FirstService Residential teams dedicated to service excellence. From rapid email responses and patient, friendly dialogue to hands-on problem solving and well-executed community events, residents repeatedly describe interactions that are professional, kind, and effective. The stories of Tona Ott, Carol Gorman, Morgan Malekabu, Alyssa, Jamie Cantos, and the weekend Gardenhouse collaboration with Farmer Stephen and Sandra all illustrate what it feels like when a community management team truly commits to serving its residents well. It is this combination of personal attention, practical competence, and a willingness to go the extra mile that keeps communities cohesive, confident, and ready to welcome both everyday routines and special occasions with equal warmth.

This particular area of Rancho Cucamonga, California, offers a convenient and diverse range of amenities that cater to individuals seeking senior living options. With several cafes like Starbucks and Panera Bread nearby, residents can enjoy a variety of dining options within close proximity. In terms of healthcare, there are multiple pharmacies and medical centers, including Haven Family Medical Center and San Antonio Medical Center, ensuring easy access to essential services. Additionally, the presence of parks like Central Park provides opportunities for outdoor recreation and relaxation. For transportation needs, the Rancho Cucamonga Metrolink Train Station is conveniently located for those looking to explore the surrounding areas. Overall, this neighborhood offers a blend of convenience, healthcare facilities, recreational opportunities, and transportation options suitable for seniors looking for a comfortable living environment in Rancho Cucamonga.

Cafes

• Starbucks (0.2 miles)
• Panera Bread (0.8 miles)
• Starbucks (2.8 miles)
• Starbucks (3 miles)
• Starbucks (3.2 miles)

Restaurants

• McDonald's (0.3 miles)
• K-Towne 88 (0.7 miles)
• The Habit Burger Grill (1.3 miles)
• McDonald's (1.7 miles)
• McDonald's (1.8 miles)
• Vince's Spaghetti (2.1 miles)
• McDonald's (2.3 miles)

Pharmacies

• Gemmel Pharmacy Group (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Target Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.3 miles)
• Alta Loma Square (2.3 miles)

Physicians

• Haven Family Medical Center (1.1 miles)
• John Andrew Fagan (1.1 miles)
• Cohen Medical Center (1.2 miles)
• Rancho San Antonio Medical Center (1.9 miles)
• Face And Body Cosmetic Surgery Upland (2.5 miles)
• Children's Choice Pediatrics (2.6 miles)
• Care For Womens Medical Group (2.6 miles)

Parks

• Central Park (2 miles)
• Citrus Park (4.5 miles)
• Olive Grove Park (5.8 miles)

Transportation

• Rancho Cucamonga Metrolink Train Station (2.1 miles)
• Baggage Claim T4 (3.2 miles)
• Ontario Int'L-Terminal 4 (3.2 miles)
• Ontario International Airport (ONT) (3.3 miles)
• Ontario International Airport - Terminal 2 (3.3 miles)
• Baggage Claim T2 (3.3 miles)
• Montclair Metrolink Station (6.1 miles)

Hospitals

• San Antonio Medical Center (2.6 miles)
• San Antonio Community Hospital Maternity Information Services (2.7 miles)

Theaters

• AMC DINE-IN Ontario Mills 3 (3.1 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (3.2 miles)
• AMC DINE-IN Montclair Place 12 (6.2 miles)

Places of Worship

• Hillside Community Church (3.5 miles)
• First Presbyterian Church Upland (3.6 miles)
• St Anthony's Catholic Church (4.7 miles)