Alaphia Care Home Health Services, Inc.

Pros

• The team demonstrated professionalism, compassion, and dedication from the very first visit.
• Each nurse and therapist was skilled, knowledgeable, and genuinely caring.
• They listen attentively, explain each step of care, and help patients and families feel supported and safe.
• The organization operates with heart, serving as a true partner in recovery and wellness.
• The coordination among staff, responsiveness of the office team, and quality of clinical care are outstanding.
• They combine medical excellence with humanity and dignity, putting the patient first.

Cons

• It is described as the worst place ever.
• They have nurses who aren't licensed and don't know how to administer IV treatment.
• An unlicensed nurse poked the patient five times, missing the vein each time.
• The office manager is horrible and doesn't take accountability for the unlicensed nurse's wrongdoing.
• The reviewers advise not to hire this place.
• They have staff that are not licensed performing unsterile wound care and procedures.
• Patients are treated poorly.

Review

Alaphia Care Home Health Services presents a picture of a company that can inspire strong praise from families who rely on it, as well as generate deep concern from others who have had markedly different experiences. On one end of the spectrum, several clients describe a level of care that feels personal, attentive, and deeply professional. From the very first visit, the team is portrayed as delivering care with a combination of competence and compassion that goes beyond routine medical tasks. The reviewers highlight not only the technical skill of nurses and therapists but also their kindness, respect, and genuine concern for patients and families.

A recurring thread in the positive accounts is the impression that the organization operates with heart. Reviewers note that staff take the time to listen carefully, explain every step of the care plan, and ensure that families feel both supported and safe. The care experience is described as more than just medical treatment - it is a partnership in recovery and wellness. The coordination among staff, the responsiveness of the office, and the quality of clinical care are all praised as outstanding. The overall sentiment is that Alaphia places the patient first, blending medical excellence with a strong sense of humanity and dignity. For many, this combination is what sets the service apart and makes it highly recommendable, often accompanied by full five-star praise.

Those who recount their positive experiences frequently emphasize how the team's communication and consistency contributed to peace of mind during challenging health episodes. Families feel reassured by the manner in which caregivers listen, explain, and involve them in decisions about care. The follow-through - from coordinated visits to timely updates - appears to be a hallmark of the service, leaving a sense of trust and confidence in the care process. In these accounts, the organization is described not only as a health provider but as a dependable partner that walks alongside patients and families through recovery and ongoing wellness needs.

Against this backdrop of praise, there are sharply contrasting stories that present a very different reality. A number of reviews begin with urgent, emphatic cautions - "RUN" is a repeated refrain - conveying experiences described as disastrous and unsafe. The most serious claims center on nurses who allegedly were not licensed and on procedures that practitioners purportedly did not know how to perform, including IV administration. Some reviewers recount painful, unsuccessful attempts to access veins, attributing the difficulty to unlicensed personnel performing invasive tasks. The tone of these messages is urgent and alarmed, with strong language urging others not to hire the service.

Additional accusations focus on the office side of the operation. Reviewers describe an office manager who is "horrible" and who supposedly fails to take accountability for mistakes or unsafe practices. The overarching message in these accounts is not merely dissatisfaction but a warning that the organization's standards for licensure, infection control, and patient safety may be compromised. Phrases like "NOT licensed," "unsterile wound care," and "staff that are NOT licensed" appear repeatedly, underscoring a fear for patient safety and quality of care. The negative reviews emphasize the emotional impact of perceived mistreatment and the perception that patients and their families were not adequately cared for or protected.

Taken together, these divergent experiences underscore the importance of due diligence when evaluating home health services. Potential clients and their families are left weighing compelling testimonials that celebrate care grounded in empathy and professional competence against warning signs that describe unsafe practices and accountability gaps. The stark contrast raises several practical considerations: the critical need to verify staffing credentials and licensure, to confirm that wound care and IV procedures are performed by licensed professionals, and to assess the organization's systems for reporting concerns and addressing mistakes. It also highlights the value of asking for detailed care plans, requesting references, and observing the intake and onboarding process to gauge how seriously safety and quality are prioritized.

For anyone considering Alaphia Care Home Health Services, the landscape painted by these reviews suggests a cautious, well-informed approach. If you decide to explore care with them, you might start by verifying the licensure status of all attending clinicians, asking for a clear and written explanation of wound care and IV administration protocols, and requesting a thorough explanation of how concerns are escalated and resolved. It could also be prudent to request a direct conversation with an administrator about safety practices, infection control procedures, and the steps they take to ensure that every member of the caregiving team is properly trained and supervised. In the end, the choice comes down to balancing the compassionate, patient-centered care that many have praised with the serious safety concerns raised by others, and choosing a path that prioritizes your loved one's safety and well-being above all.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Target Pharmacy (0.2 miles)
• Rite Aid (1.1 miles)
• Gemmel Pharmacy Group (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (1.2 miles)
• Starbucks (2.1 miles)
• Starbucks (2.6 miles)
• Starbucks (3.9 miles)

Restaurants

• K-Towne 88 (0.4 miles)
• The Habit Burger Grill (0.5 miles)
• McDonald's (0.8 miles)
• McDonald's (1.3 miles)
• Carl's Jr. (1.4 miles)
• Denny's (1.6 miles)
• McDonald's (1.8 miles)

Physicians

• John Andrew Fagan (0.5 miles)
• Cohen Medical Center (0.7 miles)
• Rancho San Antonio Medical Center (1 miles)
• Haven Family Medical Center (1 miles)
• Centrelake Imaging & Oncology (3.2 miles)
• Face And Body Cosmetic Surgery Upland (3.5 miles)
• Care For Womens Medical Group (3.5 miles)

Parks

• Central Park (1.1 miles)
• Olive Grove Park (4.8 miles)
• Citrus Park (5.5 miles)

Transportation

• Rancho Cucamonga Metrolink Train Station (1.7 miles)
• Baggage Claim T4 (3.6 miles)
• Ontario Int'L-Terminal 4 (3.6 miles)
• Ontario International Airport (ONT) (3.6 miles)
• Baggage Claim T2 (3.8 miles)
• Ontario International Airport - Terminal 2 (3.8 miles)
• Montclair Metrolink Station (7.1 miles)

Theaters

• AMC DINE-IN Ontario Mills 3 (2.8 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (2.8 miles)
• AMC DINE-IN Montclair Place 12 (7.2 miles)

Places of Worship

• Hillside Community Church (3.1 miles)
• First Presbyterian Church Upland (4.6 miles)
• St Anthony's Catholic Church (5.4 miles)

Hospitals

• San Antonio Medical Center (3.6 miles)
• San Antonio Community Hospital Maternity Information Services (3.7 miles)