Playa Del Rey Center
Save7716 West Manchester Av, Playa Del Rey, CA 90293
For more information about senior living options: (844) 490-3973
A chorus of tangled experiences surrounds this care facility, with many families recounting a pattern of disorganization, neglect, and unanswered questions, even as a few staff members are singled out for genuine kindness and professional effort. Several reviews begin with a hard-won sense of relief that a loved one is receiving care, only to be quickly unsettled by the day-to-day realities inside: an odor in the building, inconsistent information from staff, and a sense that the patients' basic needs are treated as secondary to logistics or routine. Taken together, these accounts paint a picture of a place where goodwill among some workers competes with a broader culture of gaps in care and communication.
The most grievous stories involve serious questions about medical judgment and timely treatment. One father, who had come from Kaiser as an engineer and pilot, was described as being over medicated and not himself during a visit, with strange requests about touching a doorknob in a shared room. The patient's sister recalls a critical moment when the facility admitted him to the emergency room in Playa Del Rey, and an emergency doctor there told her that "they took too long" to send him to hospital. The account ends sadly with the father dying in that hospital, leaving a lasting impression of missed signals and delayed care. A related account recalls a similar trajectory: a loved one went in for recovery, appeared lost and non-responsive a couple of days later, and, despite questions, the facility offered vague assurances that did not satisfy the family's concerns.
Another cluster of concerns centers on daily operations and the intake process. Reviewers describe the facility as disorganized from the outset: inconsistent presence of an administrator and social worker, unclear who is "in charge," and a sense that basic information - meal times, what clothes to bring, or how the admission would unfold - had to be chased down rather than provided proactively. The environment is described as less than clean, with a noticeable odor of bodily fluids upon entry, and the staff appear overwhelmed or distracted, with many tending to phones rather than residents. Families report having to repeatedly request routine care, such as medications on schedule, assistance from CNAs to reposition or move a patient, and even simple care tasks like helping a patient to the wheelchair.
Care quality, safety, and responsiveness emerge as recurring concerns. Several reviews highlight delays or failures in essential activities: insufficient assistance with toileting or wound care, missed meals, and a lack of timely mobility or repositioning for residents who cannot help themselves. One reviewer recalls a persistent cough in a roommate and an X-ray that allegedly found nothing, yet the patient continued to receive only cough syrup rather than a thorough investigation of the underlying issue. In another case, a patient suffered a fall that went unwitnessed for hours, followed by a slow or non-existent response from staff, and even the decision to transport by ambulance was delayed or handled as non-emergency despite clear risk. The same narrative emphasizes that important medical orders were not promptly executed, and the overall sense is that staff often lacked a reliable "source of truth" about who was working and what was happening with each resident.
Families describe the stress of having to advocate for their loved ones to receive appropriate care. In several entries, it is clear that when they spoke up - whether by pressing for a call light, demanding that medications be administered on time, or notifying the ombudsman - care began to change, at least temporarily. One account notes that real improvements and attention only appeared after someone called the ombudsman and Health Department inspectors arrived. The effect of these external interventions appears to be a turning point that exposed deeper systemic issues, prompting questions about how the facility would function without external pressure. Yet even when improvements occurred, the underlying sentiment remained: the everyday experience for residents could be uneven, with both moments of professional care and episodes of neglect or mismanagement.
Amidst the negative reports, there are glimmers of appreciation for dedicated staff. One review provides a stark contrast by listing numerous caregivers and staff members - names like Chris, Jesus, Linda, Marilee, Yolanda, Aldo, Emily, Raynesha, Ashley, Rit, Geni, Rosita, Alba, Dora, Tanya, Ritz, Fred, TJ, Denim, Kathy, Johnny, Xitlali, Tatiana, Francis, Frank, Maria, Maribel, Gabi, and many others - praising their compassion, professionalism, and the quality of physical therapy, recreation, and overall care. This memorialization of individual workers suggests that, even in a facility with frequent complaints, there are people doing their best and making a meaningful difference for residents. It also indicates a divide between what is possible when staff have the right support and supervision, and what can happen when systemic issues overshadow daily caregiving.
Another strongly negative perspective underscores a sense of intimidation and fear in the surrounding environment. A neighbor who hears patients crying out for help throughout the night describes a facility dominated by noise, repeated police involvement, and a perception that the screams are consistently unanswered. The reviewer asserts a pattern of neglect in essential care tasks - such as toileting, PT, wound care, meal delivery, and even basic equipment maintenance like broken beds and missing call lights - and portrays the admission process as inefficient and patient care as insufficient. The cumulative effect of these experiences is a deep mistrust in the facility's ability to provide safe, dignified care, reinforced by reports of rude admissions staff, delayed medication administration, and a lack of effective communication with families and physicians.
A final thread runs through several accounts: the fear that loved ones are not receiving timely, appropriate medical attention, even as families watch and listen for signs of distress. One reviewer recounts a mother who was not checked for blood sugar, not changed after repeated calls, and left waiting three hours for basic attention. A husband recalls a series of missed opportunities to intervene in a patient's care, with little to no follow-up from physicians or nursing leadership for days after issues were raised. The overarching impression is that when the facility operates smoothly, the experience can be reassuring; when it does not, families feel compelled to intervene aggressively to secure their loved one's safety and comfort, sometimes with external oversight as the only reliable lever for change.
Taken together, the accounts reveal a facility where care quality and safety are inconsistent, and where strong advocacy by families can be necessary to secure basic needs. While some staff members are highlighted for their dedication and skill, the repeated emphasis on disorganization, delayed treatments, poor communication, and environmental concerns points to systemic challenges that require attention. The stories underscore the importance of clear care protocols, reliable staffing, timely medical decision-making, and a responsive, transparent approach to both residents and their families. They also demonstrate that in difficult moments, diligent advocacy and external oversight can be crucial in surfacing problems and prompting accountability.
The Playa Del Rey Center in Playa Del Rey, CA is a skilled nursing facility that provides comprehensive care for seniors who require assistance with activities of daily living. Our center is fully furnished and offers amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and housekeeping services to ensure a comfortable and convenient living environment.
Residents at the Playa Del Rey Center can enjoy delicious meals prepared by our staff in our dining room, with special dietary restrictions accommodated. We also offer a mental wellness program to support the emotional well-being of our residents.
Our dedicated team provides 24-hour supervision and assists residents with bathing, dressing, and transfers. Medication management is also available to ensure that each resident receives the appropriate medications at the right time. We coordinate with health care providers to ensure comprehensive care for our residents.
Transportation arrangements for medical appointments are provided, enabling residents to easily access necessary healthcare services. Additionally, there are numerous cafes, parks, pharmacies, restaurants, and transportation options nearby for convenience and entertainment.
At the Playa Del Rey Center, we strive to create a warm and inclusive community where seniors can receive quality care while enjoying engaging activities. Scheduled daily activities provide opportunities for socialization and enrichment.
Choosing Playa Del Rey Center means choosing a supportive environment where your loved ones can thrive.
Playa Del Rey Center is located at 7716 West Manchester Av, Playa Del Rey, CA 90293 in Los Angeles County, California
Playa Del Rey Center on seniors.fyi includes 5 photos including images showing exercise equipment, palm trees, modern architecture, gym, treadmill, interior, fitness center, dining, and more.
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