12490 West Fielding Circle, Playa Vista, CA 90094
For more information about senior living options: (844) 490-3973
The community is currently caught in a transition that has left prospective renters and families weighing many questions. The facility is in the process of being sold to SRG Senior Living, a for?profit company, with the sale expected to close in under 90 days. That looming change has colored the tone of the feedback, mixing optimism about new ownership with serious concerns about how residents are being treated and how changes in ownership and management might affect day?to?day life inside. In the meantime, families describe a spectrum of experiences, from moments of genuine care to troubling reports of neglect and hostility.
Among the most troubling claims are episodes that touch on basic dignity and personal care. Several reviewers describe situations that feel like elder abuse or neglect: a resident described as being in the same unwashed jacket for weeks, clothing that went missing or was not properly washed and eventually shrank, and even a man allegedly involved in changing a female resident, leaving her agitated and distressed. One reviewer relayed that a fellow resident was told to "shut up" when upset by being changed, an incident that underscores concerns about how staff respond to residents' emotional and physical needs. Other accounts accuse staff of theft (six pairs of new pants reportedly taken) and a general sense that personal belongings are not safeguarded. Taken together, these anecdotes paint a picture of an environment where residents' clothes and dignity feel compromised, and where the emotional impact on residents and their families is palpable.
Dining and daily routines emerge as another flashpoint in the reviews. Families describe dining experiences where residents do not receive what they order or what they are paying for, and where staff who deliver meals are perceived as rude or ill?disposed toward residents. In several passages, residents and families feel afraid to ask for basic accommodations, such as hot water or items we would normally expect to be readily available. The atmosphere around mealtime is described as hostile at times, with language barriers adding to the difficulty of communication for residents who may rely on staff for assistance. Critics argue that the head administrator's authority is unclear or insufficient to address ongoing problems, contributing to a perception of a lack of consistent leadership and accountability in a facility that clearly has daily practical needs to manage.
Yet the overall landscape is not uniformly negative. A number of reviews present a sharply different experience, highlighting the strength of the on?site team and the quality of care in specific areas. In memory care particularly, several reviewers praise the executive leadership and the care team for their dedication and competence. One reviewer commends a long list of staff by name - Steven, Jackie, Emily, Jared, Ilham, Diana, Donte - and notes that no request was ever turned away. They describe efforts to connect residents with Zoom calls, coordinate doctor appointments, and even help with everyday tasks like stocking a resident's mini fridge. The sentiment here is that, when well?led and supported, the staff can be patient, respectful, and genuinely engaged in the day?to?day care that makes a real difference for residents and their families.
There are also explicit criticisms about how the facility handles mobility and accessibility, as well as broader administrative dynamics. Some reviewers report discrimination against residents who use scooters as a medical necessity, a troubling characterization that suggests barriers to participation and independence for some residents. There is also a sense that on?site administration may feel detached or constrained, with phrases that the administration sometimes behaves like an absentee landlord - present enough to manage outward appearances and tours, but not consistently present in the smaller, daily decisions that affect residents' comfort and safety. Parking and traffic logistics for visitors are noted as another friction point, with limited space at the main entrance pushing guests to park on adjacent streets, even though there is "adequate parking" overall. These details contribute to a perception that while the grounds and amenities can be appealing, administrative visibility and responsiveness are uneven.
A contrasting set of observations appears when reviewers discuss the broader campus and comparable facilities. Positive comments about the grounds, the general upkeep, and the quality of food and cleanliness are interwoven with praise for responsive teams and moments of exceptional service. In some accounts, staff in the memory care and clinical areas are described as attentive and humane, able to manage sundowning and other challenging behaviors with patience and understanding. The depth of experience among certain caregivers and administrators is highlighted, and some reviewers acknowledge the importance of good leadership - someone like Charlette and her team is specifically named as an example of effective, dedicated administration. These passages remind readers that even in environments with noted problems, there are committed professionals making meaningful differences in residents' lives.
Towards the end of the collected impressions, comparisons arise with other senior living communities, adding another layer to the evaluation. One reviewer mentions Fountainview at Gonda Westside in Playa Vista, arguing that the price tag is high relative to the services provided, particularly in areas like transportation and staffing for beauty and personal care services. The critique emphasizes a lack of a shuttle service for residents to nearby shops and theaters, slow valet service, and gaps in the availability of hair and nail services. The sentiment is that premier prices should correlate with premier conveniences and access, and that some amenities, such as electronically opening doors, could significantly improve daily life for residents with mobility concerns. Overall, the comparison underscores a central tension: high expectations and high costs demand a high standard of service, and when residents perceive gaps, dissatisfaction can be amplified.
Taken together, the experiences described span a broad range - from distressing accusations of abuse and neglect to heartfelt endorsements of thoughtful, engaged care. The transformation in ownership adds another layer of uncertainty, and families understandably want to know how the sale will influence staffing, oversight, and the quality of daily life for residents. For anyone considering this community, the recurring theme is clear: specify and confirm standards of care, staffing levels, and governance during and after the transition; request transparent communication about how unresolved concerns will be addressed; and, where possible, visit to observe how staff interact with residents in real time. The most hopeful takeaway is the recognition that dedicated, respectful, and well?led teams can provide high?quality care even in challenging circumstances, and that strong leadership and clear accountability are essential to ensuring residents' dignity, safety, and well?being as the community moves through this period of change.
Fountainview At Gonda Westside in Playa Vista, CA is a vibrant and inclusive assisted living community that offers both independent living and memory care options for seniors. With a focus on providing exceptional care in a comfortable and safe environment, Fountainview At Gonda Westside aims to enhance the overall well-being and quality of life for its residents.
The community boasts an array of amenities to cater to the diverse needs and interests of its residents. These amenities include a beauty salon, fully furnished accommodations, a computer center, a gaming room, and a small library. Residents can also enjoy delicious meals prepared by professional chefs in the restaurant-style dining room or take advantage of the kitchenette in their own private apartments. For those who value physical fitness, there is a fitness room available as well as outdoor spaces perfect for relaxation or socialization.
At Fountainview At Gonda Westside, residents have access to various services that ensure their comfort and convenience. Housekeeping services are provided to maintain cleanliness, while move-in coordination makes transitioning into the community seamless. The community also offers non-medical transportation arrangements, making it convenient for residents to reach nearby doctors' appointments or other destinations.
In terms of care services, Fountainview At Gonda Westside stands out with its commitment to providing personalized assistance around the clock. A 24-hour call system and supervision ensure resident safety at all times. Trained staff members are available to assist with activities of daily living such as bathing and dressing, as well as transfers if needed. Medication management is provided to ensure proper dosage and administration.
For those requiring specialized memory care programming, Fountainview At Gonda Westside offers tailored support for individuals with mild cognitive impairment or memory-related conditions. The mental wellness program focuses on promoting cognitive function and emotional well-being.
Residents at Fountainview At Gonda Westside can look forward to engaging activities that encourage socialization and personal growth. Planned day trips offer the opportunity to explore the surrounding area, while resident-run activities and scheduled daily activities cater to various interests. Additionally, concierge services are available to assist residents with any requests or arrangements.
The community's location in Playa Vista, CA provides residents with easy access to nearby amenities and services. With numerous cafes, parks, pharmacies, restaurants, and transportation options in close proximity, residents can enjoy a vibrant and convenient lifestyle. There is also a place of worship and theater nearby for those seeking spiritual fulfillment or cultural experiences.
Overall, Fountainview At Gonda Westside offers a warm and enriching living experience for seniors seeking assistance with daily activities or specialized memory care. The combination of attentive care services, diverse amenities, engaging activities, and a convenient location ensures that residents can thrive in a supportive community environment.
Fountainview At Gonda Westside is located at 12490 West Fielding Circle, Playa Vista, CA 90094 in Los Angeles County, California
Fountainview At Gonda Westside offers a comprehensive range of features designed to support residents with dementia or Alzheimer's disease, ensuring their safety and enhancing their quality of life. The provision of 24-hour supervision allows caregivers to promptly respond to the needs of residents, creating a secure and nurturing environment. Assistance with activities of daily living, such as bathing, dressing, and transfers, empowers individuals to maintain their dignity while receiving the necessary support. Personalized meal preparation and service cater to dietary needs, making mealtimes enjoyable and stress-free. Medication management ensures that residents receive their prescribed medications on time, reducing anxiety around health maintenance. Additionally, the mental wellness program addresses emotional and cognitive wellbeing through engaging activities tailored for those with mild cognitive impairment. Specialized memory care programming further enhances the overall care experience by providing structured activities specifically designed to stimulate memory function and promote social interaction, fostering a sense of community among residents facing similar challenges.
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