Fountainview At Gonda Westside

12490 West Fielding Circle, Playa Vista, CA 90094

For more information about senior living options: (844) 490-3973

3.2 from 15 reviews
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Assisted Living Independent Living Memory Care

Overall Review of Fountainview At Gonda Westside

Pros

  • pro The reviewer notes that the grounds are beautiful, the food is good, and everything is spotless.
  • pro The reviewer states that the on-site staff are engaged and dedicated to day-to-day care.
  • pro The memory care team is described as top notch in their dedication and effort to keep residents safe and busy.
  • pro No request was turned away, with staff assisting with small needs like snacks, Zoom calls, and coordinating doctors appointments.
  • pro The named staff members are thanked, and the overall team is described as the best.
  • pro The reviewer sleeps well, confident that their father is receiving the absolute best care and attention.
  • pro The reviewer emphasizes that first-class care and attention for a parent is invaluable.
  • pro The reviewer has purchased a unit and is looking forward to moving in.

Cons

  • pro The review claims elder abuse, including leaving a grandmother in an unwashed jacket for weeks.
  • pro It alleges six brand-new pants were stolen and a male staff member changed a resident, causing distress.
  • pro Laundry is described as not washed properly and clothes shrinking.
  • pro A staff member allegedly told a resident to "shut up" after she protested being changed by a man.
  • pro Staff are described as incompetent, inexperienced, and abusive, with families planning to remove their loved ones.
  • pro Dining service is characterized as very poor, with rude staff, wrong orders, and residents afraid to ask for what they want.
  • pro There are allegations of elder abuse and a head administrator who seems to lack authority, allowing ongoing problems.
  • pro The facility is accused of discriminating against residents who use scooters.
  • pro The sale to a for-profit company (SRG Senior Living) and the rapid 90-day completion are viewed with concern.

Review

The community is currently caught in a transition that has left prospective renters and families weighing many questions. The facility is in the process of being sold to SRG Senior Living, a for?profit company, with the sale expected to close in under 90 days. That looming change has colored the tone of the feedback, mixing optimism about new ownership with serious concerns about how residents are being treated and how changes in ownership and management might affect day?to?day life inside. In the meantime, families describe a spectrum of experiences, from moments of genuine care to troubling reports of neglect and hostility.

Among the most troubling claims are episodes that touch on basic dignity and personal care. Several reviewers describe situations that feel like elder abuse or neglect: a resident described as being in the same unwashed jacket for weeks, clothing that went missing or was not properly washed and eventually shrank, and even a man allegedly involved in changing a female resident, leaving her agitated and distressed. One reviewer relayed that a fellow resident was told to "shut up" when upset by being changed, an incident that underscores concerns about how staff respond to residents' emotional and physical needs. Other accounts accuse staff of theft (six pairs of new pants reportedly taken) and a general sense that personal belongings are not safeguarded. Taken together, these anecdotes paint a picture of an environment where residents' clothes and dignity feel compromised, and where the emotional impact on residents and their families is palpable.

Dining and daily routines emerge as another flashpoint in the reviews. Families describe dining experiences where residents do not receive what they order or what they are paying for, and where staff who deliver meals are perceived as rude or ill?disposed toward residents. In several passages, residents and families feel afraid to ask for basic accommodations, such as hot water or items we would normally expect to be readily available. The atmosphere around mealtime is described as hostile at times, with language barriers adding to the difficulty of communication for residents who may rely on staff for assistance. Critics argue that the head administrator's authority is unclear or insufficient to address ongoing problems, contributing to a perception of a lack of consistent leadership and accountability in a facility that clearly has daily practical needs to manage.

Yet the overall landscape is not uniformly negative. A number of reviews present a sharply different experience, highlighting the strength of the on?site team and the quality of care in specific areas. In memory care particularly, several reviewers praise the executive leadership and the care team for their dedication and competence. One reviewer commends a long list of staff by name - Steven, Jackie, Emily, Jared, Ilham, Diana, Donte - and notes that no request was ever turned away. They describe efforts to connect residents with Zoom calls, coordinate doctor appointments, and even help with everyday tasks like stocking a resident's mini fridge. The sentiment here is that, when well?led and supported, the staff can be patient, respectful, and genuinely engaged in the day?to?day care that makes a real difference for residents and their families.

There are also explicit criticisms about how the facility handles mobility and accessibility, as well as broader administrative dynamics. Some reviewers report discrimination against residents who use scooters as a medical necessity, a troubling characterization that suggests barriers to participation and independence for some residents. There is also a sense that on?site administration may feel detached or constrained, with phrases that the administration sometimes behaves like an absentee landlord - present enough to manage outward appearances and tours, but not consistently present in the smaller, daily decisions that affect residents' comfort and safety. Parking and traffic logistics for visitors are noted as another friction point, with limited space at the main entrance pushing guests to park on adjacent streets, even though there is "adequate parking" overall. These details contribute to a perception that while the grounds and amenities can be appealing, administrative visibility and responsiveness are uneven.

A contrasting set of observations appears when reviewers discuss the broader campus and comparable facilities. Positive comments about the grounds, the general upkeep, and the quality of food and cleanliness are interwoven with praise for responsive teams and moments of exceptional service. In some accounts, staff in the memory care and clinical areas are described as attentive and humane, able to manage sundowning and other challenging behaviors with patience and understanding. The depth of experience among certain caregivers and administrators is highlighted, and some reviewers acknowledge the importance of good leadership - someone like Charlette and her team is specifically named as an example of effective, dedicated administration. These passages remind readers that even in environments with noted problems, there are committed professionals making meaningful differences in residents' lives.

Towards the end of the collected impressions, comparisons arise with other senior living communities, adding another layer to the evaluation. One reviewer mentions Fountainview at Gonda Westside in Playa Vista, arguing that the price tag is high relative to the services provided, particularly in areas like transportation and staffing for beauty and personal care services. The critique emphasizes a lack of a shuttle service for residents to nearby shops and theaters, slow valet service, and gaps in the availability of hair and nail services. The sentiment is that premier prices should correlate with premier conveniences and access, and that some amenities, such as electronically opening doors, could significantly improve daily life for residents with mobility concerns. Overall, the comparison underscores a central tension: high expectations and high costs demand a high standard of service, and when residents perceive gaps, dissatisfaction can be amplified.

Taken together, the experiences described span a broad range - from distressing accusations of abuse and neglect to heartfelt endorsements of thoughtful, engaged care. The transformation in ownership adds another layer of uncertainty, and families understandably want to know how the sale will influence staffing, oversight, and the quality of daily life for residents. For anyone considering this community, the recurring theme is clear: specify and confirm standards of care, staffing levels, and governance during and after the transition; request transparent communication about how unresolved concerns will be addressed; and, where possible, visit to observe how staff interact with residents in real time. The most hopeful takeaway is the recognition that dedicated, respectful, and well?led teams can provide high?quality care even in challenging circumstances, and that strong leadership and clear accountability are essential to ensuring residents' dignity, safety, and well?being as the community moves through this period of change.

Features

Housing

  • 286 resident community capacity 286 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Los Angeles International (2 miles away) Los Angeles International (2 miles away)
  • Burbank-Glendale-Pasadena (16 miles away) Burbank-Glendale-Pasadena (16 miles away)
  • Long Beach (Daugherty) (19 miles away) Long Beach (Daugherty) (19 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Fountainview At Gonda Westside in Playa Vista, CA is a vibrant and inclusive assisted living community that offers both independent living and memory care options for seniors. With a focus on providing exceptional care in a comfortable and safe environment, Fountainview At Gonda Westside aims to enhance the overall well-being and quality of life for its residents.

The community boasts an array of amenities to cater to the diverse needs and interests of its residents. These amenities include a beauty salon, fully furnished accommodations, a computer center, a gaming room, and a small library. Residents can also enjoy delicious meals prepared by professional chefs in the restaurant-style dining room or take advantage of the kitchenette in their own private apartments. For those who value physical fitness, there is a fitness room available as well as outdoor spaces perfect for relaxation or socialization.

At Fountainview At Gonda Westside, residents have access to various services that ensure their comfort and convenience. Housekeeping services are provided to maintain cleanliness, while move-in coordination makes transitioning into the community seamless. The community also offers non-medical transportation arrangements, making it convenient for residents to reach nearby doctors' appointments or other destinations.

In terms of care services, Fountainview At Gonda Westside stands out with its commitment to providing personalized assistance around the clock. A 24-hour call system and supervision ensure resident safety at all times. Trained staff members are available to assist with activities of daily living such as bathing and dressing, as well as transfers if needed. Medication management is provided to ensure proper dosage and administration.

For those requiring specialized memory care programming, Fountainview At Gonda Westside offers tailored support for individuals with mild cognitive impairment or memory-related conditions. The mental wellness program focuses on promoting cognitive function and emotional well-being.

Residents at Fountainview At Gonda Westside can look forward to engaging activities that encourage socialization and personal growth. Planned day trips offer the opportunity to explore the surrounding area, while resident-run activities and scheduled daily activities cater to various interests. Additionally, concierge services are available to assist residents with any requests or arrangements.

The community's location in Playa Vista, CA provides residents with easy access to nearby amenities and services. With numerous cafes, parks, pharmacies, restaurants, and transportation options in close proximity, residents can enjoy a vibrant and convenient lifestyle. There is also a place of worship and theater nearby for those seeking spiritual fulfillment or cultural experiences.

Overall, Fountainview At Gonda Westside offers a warm and enriching living experience for seniors seeking assistance with daily activities or specialized memory care. The combination of attentive care services, diverse amenities, engaging activities, and a convenient location ensures that residents can thrive in a supportive community environment.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • CVS Pharmacy (1.6 miles)
  • CVS Pharmacy (1.6 miles)
  • Rite Aid (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (2.2 miles)

Parks

  • Bluff Creek Fields Dog Park (0.2 miles)
  • Burton Chace Park (1.9 miles)
  • Kenneth Hahn State Recreational Area (2.6 miles)
  • Penmar Recreation Center (3.1 miles)
  • South Beach Park (4.2 miles)
  • Ocean View Park (4.3 miles)
  • Santa Monica State Beach (5.3 miles)

Restaurants

  • Chick-Fil-A (0.9 miles)
  • In-N-Out Burger (1.9 miles)
  • McDonald's (2 miles)
  • In-N-Out Burger (2.1 miles)
  • Randy's Donuts (2.7 miles)
  • Superba Food + Bread (2.8 miles)
  • Carl's Jr. (2.9 miles)

Theaters

  • Cinemark 18 and XD (1.2 miles)

Physicians

  • Kaiser Permanente Culver Marina Medical Offices (1.5 miles)

Transportation

  • UBER Rideshare Staging Lot (2.2 miles)
  • Delta Sky Club (2.3 miles)
  • Terminal 2 (2.3 miles)
  • Southwest Airlines (2.3 miles)
  • Hertz Rent A Car (2.3 miles)
  • Terminal 1 (2.3 miles)
  • Avis Rent A Car (2.4 miles)

Places of Worship

  • King Fahad Mosque (2.3 miles)

Cafes

  • Go Get Em Tiger (3 miles)
  • Intelligentsia Coffee (3.2 miles)
  • Great White (3.4 miles)
  • Gjusta (3.7 miles)
  • Starbucks (3.7 miles)
  • The Rose Cafe & Market (3.9 miles)
  • Starbucks (4.2 miles)

Hospitals

  • Kaiser Permanente West Los Angeles Medical Center (4.7 miles)
  • Santa Monica - UCLA Medical Center & Orthopaedic Hospital (5.4 miles)

Frequently Asked Questions

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