TheKey of Pasadena, CA

Pros

• The caregiver provided excellent care and went above and beyond for the patient's mother.
• The agency was willing to work with the reviewer and accommodate their preferences for caregivers.
• The office staff, particularly Chris, was extremely helpful and responsive to the reviewer's needs.
• The agency promptly replaced a caregiver when the initial match didn't work out, ensuring a good fit for the patient.
• The agency was reliable and satisfactory for a vacation situation.
• The company itself did not pose any issues, but the specific caregiver assigned did not connect well with the patient.

Cons

• The keys take over has made 123 Home the worst agency the reviewer has worked for.
• It is difficult to get someone on the phone to address concerns or problems.
• The paychecks are consistently short, requiring the reviewer to do their own payroll every week.
• The office staff needs improvement in terms of communication and informing clients about caregivers.
• The agency sent a caregiver that the reviewer's mother did not connect with, leading to dissatisfaction with the service provided.

Review

In the realm of in-home care agencies, one name stands out as the worst experience for a certified nursing assistant (CNA) who had worked in the field for 13 years. After 123 Home was taken over by new management, it quickly plummeted in quality and left this CNA feeling incredibly dissatisfied. The agency's lack of responsiveness to concerns and problems, coupled with consistently short paychecks that required constant vigilance to rectify, created an atmosphere of frustration and disillusionment.

However, amidst the sea of disappointment, there is a glimmer of hope. One individual found solace in the care provided to their mother by an exceptional caregiver arranged by 123 Home. This compassionate caregiver not only tended to their mother's appointments but also took care of household tasks such as laundry and meal preparation. With confidence in the caregiver's professionalism, courtesy, and dedication, this individual wholeheartedly recommended 123 Home for anyone seeking in-home care.

Another customer expressed overall satisfaction with the service provided by 123 Home. Although they desired a consistent primary caregiver for their mother, they appreciated that most of the caregivers assigned to her were competent and reliable. While acknowledging room for improvement in terms of consistency, this customer commended 123 Home for their willingness to accommodate their needs.

Conversely, a positive experience was recounted wherein open communication with the office staff played a crucial role. By maintaining frequent contact with Chris from 123 Home's office, any concerns or issues were promptly addressed. Initially encountering some confusion about scheduling and personnel details, laughter was shared and solutions were found together. In one instance where a beloved caregiver had to leave due to conflicting commitments, 123 Home swiftly arranged a replacement whose personality mirrored that of the former caregiver – ultimately resulting in contentment on behalf of this customer.

For vacation purposes, another client turned to 123 Home and found them satisfactory overall. Though there was a billing issue towards the end, upon raising the concern, 123 Home resolved it in a satisfactory manner. Despite this hiccup, the client intends to utilize their services again in the future.

Lastly, one customer's experience was marred by a caregiver who failed to connect with their mother. Yet, they acknowledge that this dissatisfaction did not stem from any fault on the part of 123 Home as a company. Rather, it was an unfortunate mismatch between caregiver and recipient that could have happened with any agency.

In conclusion, 123 Home elicited mixed reactions from its clients. While one CNA had an overwhelmingly negative experience due to managerial changes resulting in poor communication and financial discrepancies, others found comfort and satisfaction in the dedicated care provided by compassionate caregivers arranged by 123 Home. Although room for improvement exists in terms of consistency and matching personalities between caregivers and patients, proactive communication channels with office staff played a pivotal role in addressing concerns and finding suitable solutions. Ultimately, each individual's experience varied based on factors such as personal preferences and circumstances.

This part of Pasadena, California, offers a diverse range of amenities that cater to senior residents. With a variety of restaurants including fast food options like McDonald's and healthier choices like Urth Caffé, seniors can enjoy convenient dining options. Multiple pharmacies such as CVS and Walgreens are also close by for easy access to medications and health supplies. The proximity of hospitals like Huntington Memorial Hospital and healthcare facilities like Doheny Eye Center provide peace of mind in case of medical emergencies. Additionally, the presence of parks such as Brookside Park and Lacy Park offer opportunities for seniors to enjoy outdoor activities and stay active. Nearby cafes like Lavender & Honey Espresso Bar provide cozy spots for socializing with friends or relaxing with a good book. Places of worship such as Saint Rita's Catholic Church accommodate spiritual needs, while theaters like AMC The Americana at Brand 18 offer entertainment options for residents looking to catch a movie. Overall, this area of Pasadena provides a well-rounded environment for seniors seeking a convenient and culturally rich community to call home.

Restaurants

• Urth Caffé-Pasadena (0.6 miles)
• McDonald's (1.3 miles)
• Chick-Fil-A (1.9 miles)
• McDonald's (2.4 miles)
• In-N-Out Burger (2.9 miles)
• Popeyes Louisiana Kitchen (2.9 miles)
• McDonald's (3.2 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (2.1 miles)
• Rite Aid (2.2 miles)

Hospitals

• Huntington Memorial Hospital Nicu (0.8 miles)
• Glendale Adventist Medical Center (4.7 miles)
• Medical 2 unit (4.7 miles)
• Methodist Hospital of Southern California (6.1 miles)
• Usc-Norris Cancer Hospital (6.7 miles)
• LAC+USC Inpatient Tower (7 miles)
• Prado Center (7.5 miles)

Parks

• Brookside Park (1 miles)
• Garfield Park (2.1 miles)
• Lacy Park (2.4 miles)
• Arroyo Seco Park (2.4 miles)
• Alhambra Park (3.4 miles)
• Hahamongna Watershed Park (3.6 miles)
• Cleland Ave Bicentennial Park (4.3 miles)

Cafes

• Lavender & Honey Espresso Bar (2.2 miles)
• Charlie's Coffee House (2.7 miles)
• Bopomofo Cafe (3.7 miles)
• Panera Bread (4 miles)
• Panera Bread (4 miles)
• Starbucks (4.4 miles)
• Proof Bakery (6.8 miles)

Places of Worship

• San Marino Community Church Nursery School (2.7 miles)
• Saint Rita's Catholic Church (5.7 miles)
• Arcadia Chinese Baptist Church (6.6 miles)

Physicians

• Doheny Eye Center (5.7 miles)
• Santa Anita Medical Plaza (6 miles)
• Healthcare Partners Medical Group (7.3 miles)

Theaters

• 0206 Amc Bar Santa Ani (5.7 miles)
• AMC The Americana at Brand 18 (6.2 miles)