Information last verified:
110 Romanza Lane, Palm Desert, CA 92211
For more information about senior living options: (844) 490-3973
Dr. Kazi is phenomenal and has saved lives, showing he is caring, understanding, and a great listener. He takes the time to get to know patients and treats them like human beings. Kaitlyn Jones, NP, is extremely thorough, knowledgeable, and compassionate, with a true gift for listening. The staff are consistently kind, professional, and attentive. Dr. Kazi provides prompt, thorough care and follows up to ensure issues are resolved. He explains health concerns clearly and spends ample time addressing questions. Many patients consider Dr. Kazi one of the best doctors, with outstanding diagnostic abilities. Patients feel heard, respected, and well cared for in his office. The practice offers accessible care, including Saturday urgent care hours and reliable referrals.
The staff are terrible at refilling prescriptions, sending the patient to the wrong pharmacy, with the wrong quantity and no refills for regularly taken medications. Saturday walk-ins lead to delays because the doctor isn’t available until 11 a.m., so patients are sent away. The staff are never considerate of patients’ time; doctors arrive late, claim they’re backed up, and patients wait 2+ hours. Patients report waiting over an hour to see the doctor even when they were the only ones in the room, and describe the staff as unprofessional. The appointment-booking staff are awful and unorganized. The doctor is too busy and does not spend enough time with patients. The office prioritizes walk-ins over appointments, causing longer waits.Desert Care is best suited for seniors and families who want a medical home built on long-term relationships with a highly attentive physician and a responsive nurse practitioner team. The core strength is the way Dr. Manzoor Kazi listens, explains, and stays involved in the patient’s plan. Patients repeatedly describe him as knowledgeable, patient, and genuinely caring, capable of building a diagnostic plan and following through with referrals and referrals-based care. Kaitlyn Jones, NP, earns similar praise for thoroughness, empathy, and timely responsiveness. For older adults with multiple chronic conditions or those who prize continuity of care and clear, human-centered communication, Desert Care functions as a reassuring anchor in the health system. The addition of Saturday urgent care slots broadens access for same-day needs, a practical feature for families juggling schedules and transportation.
That said, there are clear reasons to consider alternatives. The most persistent caveat across reviews is the experience of wait times and some administrative friction. A number of patients report substantial delays in seeing a physician, and a few complain that the front-desk and scheduling staff can be inconsistent. Billing issues also surface in a troubling way, one review notes a bill sent to collections years after service. For families that cannot tolerate uncertain appointment timing, or that require a flawlessly smooth front-office experience, another practice with tighter admin processes may be preferable. Those seeking a fully integrated care ecosystem inside an assisted living campus might also look for options that align medical visits with on-site residential support.
The strongest pros, deep listening, thoughtful care, and reliable follow-through, often offset the main drawbacks. Dr. Kazi’s ability to spend meaningful time with patients translates into care decisions that feel informed and sane rather than rushed. The team’s thoroughness extends to referrals and coordination; patients routinely credit timely callbacks, clear action plans, and careful explanations that empower them to manage health between visits. Kaitlyn Jones and the other practitioners are frequently described as compassionate, detail-focused, and accessible, which helps reduce the stress that comes with complex health issues. In practical terms, that means fewer unanswered questions, better adherence to treatment plans, and more consistent follow-up after prescriptions or tests. The Saturday urgent care option further cushions risk for acute, non-emergency concerns.
Nevertheless, the cons deserve serious weight in any decision, especially for a senior contemplating long-term placement or a caregiver coordinating multiple needs. The reported wait times, even if manageable on some days, can be taxing for elderly patients or those with limited stamina. Administrative hiccups, whether scheduling delays, miscommunications, or billing surprises, undercut otherwise strong impressions and can erode trust over time. These factors do not negate the high-quality clinical care, but they do shape the overall experience and the predictability families rely on when planning ongoing care for a senior.
In a care-planning context, Desert Care’s value proposition centers on medical continuity and hands-on, human-centered attention rather than on-site residential services. For families evaluating assisted living options, this translates to having a dependable clinical home that can coordinate specialist input, monitor chronic conditions, and provide timely follow-up, qualities that are essential when a resident’s health fluctuates. However, if the goal is an all-in-one health-and-housing solution with seamless on-site medical teams, or if the priority is zero tolerance for scheduling friction, alternatives with stronger geriatric-focused infrastructures or campus-based medical integration may reduce friction and improve predictability.
Actionable steps can help maximize Desert Care’s strengths while mitigating its weaknesses. Prospective patients should set expectations around appointment timing and provider preferences, with a preference for Dr. Kazi or Kaitlyn Jones when possible to capitalize on their listening skills and thorough approach. Leveraging the patient portal for messages, refills, and test results can streamline communication and reduce in-room delays. Proactive management of referrals and ensuring confirmation of visit times can minimize the impact of administrative bottlenecks. Finally, it is prudent to review any billing statements promptly and address discrepancies early to avoid a cascading impact on the patient’s financial picture. In sum, Desert Care offers a compelling medical home for seniors who value empathy, expertise, and active follow-up, tempered by a realistic tolerance for occasional scheduling quirks and the need for proactive administrative engagement.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Desert Care in Palm Desert, CA is a board and care home that offers a comfortable and welcoming environment for seniors in need of assisted living services. The community provides a range of amenities to ensure the well-being and convenience of its residents.
Residents at Desert Care enjoy the use of a dining room where they can gather and enjoy nutritious meals prepared by the staff. The community is fully furnished, providing a cozy and home-like atmosphere. Outdoor spaces, including a garden, offer opportunities for relaxation and enjoying the pleasant weather.
Housekeeping services are provided to maintain a clean and tidy living environment, allowing residents to focus on enjoying their days without worrying about household chores. Move-in coordination is also available to facilitate a smooth transition for new residents.
For communication needs, Desert Care offers access to telephone services as well as Wi-Fi or high-speed internet connections to keep residents connected with loved ones or pursue personal interests online.
The care services at Desert Care are designed to assist residents with activities of daily living such as bathing, dressing, and transfers. The staff coordinates with health care providers to ensure that each resident receives proper medical attention and support. Diabetes diets are available for those who require it, and meal preparation is provided along with medication management.
The community understands that individuals may have special dietary restrictions, so these requirements are accommodated in the dining options provided. Transportation arrangements for medical appointments are made to ensure residents can easily access necessary healthcare services.
To promote an active lifestyle, Desert Care offers scheduled daily activities for residents to engage in. These activities aim to provide both physical exercise and mental stimulation.
Desert Care benefits from its location in Palm Desert, with numerous cafes, pharmacies, physicians' offices, restaurants, places of worship nearby, providing easy access to leisure activities as well as healthcare resources when needed.
Overall, Desert Care strives to create an inclusive and caring environment where seniors can receive assistance with their daily needs while maintaining their independence and enjoying a fulfilling lifestyle.
Desert Care is located at 110 Romanza Lane, Palm Desert, CA 92211 in Riverside County, California
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