Desert Care

110 Romanza Lane, Palm Desert, CA 92211

For more information about senior living options: (844) 490-3973

4.7 from 100 reviews
5 stars
87
4 stars
5
3 stars
1
2 stars
2
1 stars
5

Assisted Living Board and Care Home

Overall Review of Desert Care

Pros

  • pro Dr. Kazi provides prompt, high-quality care to his patients.
  • pro He is extremely thorough, spends ample time with each patient, and lays out clear action plans.
  • pro Dr. Kazi is widely regarded as one of the best doctors, described as amazing, kind, and attentive.
  • pro He is very patient and explains medical issues clearly.
  • pro Dr. Kazi is great with children and puts them at ease during visits.
  • pro The staff at his office are polite, professional, and consistently helpful.
  • pro Kaitlyn Jones is an exceptional provider who supports health improvement and weight management.
  • pro Dr. Kazi and Kaitlyn Jones are thorough, trustworthy, and excellent primary care providers.
  • pro The office is clean, and the team is dependable and caring.
  • pro The practice is responsive; prescriptions and communications are handled promptly.

Cons

  • pro The clinic is terrible at getting prescriptions refilled, sending patients to the wrong pharmacy, dispensing the wrong quantities, and denying regular refills.
  • pro Saturday walk-in hours are unreliable; patients are sent away because the doctor isn't available until 11 a.m.
  • pro The staff does not respect others' time; doctors come in late and patients wait 2+ hours.
  • pro Patients have to wait over an hour to see the doctor, even when they are the only one in the room.
  • pro The staff is described as the least professional the reviewer has ever dealt with.
  • pro The staff sometimes drops the ball.
  • pro The doctor is too busy and would benefit from spending more time with patients.
  • pro The reviewer would never come back to that place.
  • pro The clinic prioritizes walk-ins over scheduled appointments, causing delays.

Review

Dr. Kazi's practice comes across in these comments as a steadfast hub of patient-centered primary care that has served families for years. Across months and years, patients describe a physician who is approachable, thorough, and genuinely committed to their health. The recurring theme is a clinician who takes the time to listen, discuss concerns in depth, and chart concrete plans of action. Several reviews note that Dr. Kazi has called back promptly, spent meaningful time in visits, and provided careful explanations, making patients feel heard and respected. The sense is that his care extends beyond a single visit - patients describe building long relationships and trusting him with the ongoing health needs of themselves and their families.

A striking aspect of the feedback is the emphasis on Dr. Kazi's attentiveness and diagnostic acumen. Reviewers repeatedly highlight that he is patient, kind, and exceptionally thorough, sometimes spending an hour or more with one patient to review concerns and discuss options. He is seen as someone who can lay out a clear strategy: a plan of action, appropriate referrals, and practical steps to reach a diagnosis or a health goal. In a number of accounts, people proudly describe him as their primary physician for many years, with gratitude extended to his approach to care, his knowledge, and his ability to explain complex medical issues in an understandable way.

The personal touch extends beyond adults to children, with several remarks about Dr. Kazi's warmth toward kids. One reviewer specifically noted that he made their children feel cared for during an appointment, a sentiment echoed by others who describe him as a wonderful human being as well as a skilled clinician. This kindness, paired with professional competence, appears to be a defining feature for families who rely on him for both routine care and more targeted medical decisions. The office climate - an emphasis on a neat, clean environment and a staff that is generally described as nice, attentive, and professional - further reinforces the sense of a supportive, family-friendly practice.

Kaitlyn Jones, FNP, and the broader staff are frequently singled out as essential components of the care experience. Several reviews praise Kaitlyn as a standout provider who is compassionate, attentive, and effective at managing care. She is commended for helping with weight management and for being responsive and genuinely listening to patients. The team, including Kaitlyn, is described as highly capable, with some accounts noting that staff members respond quickly to prescription requests and other needs. The practice's Saturday urgent care option, with Kaitlyn or other providers available, is highlighted as a valuable feature that adds convenience and accessibility for patients who need timely attention outside regular weekday hours.

The experience is not without caveats. A number of reviewers call out recurring operational issues that can affect satisfaction. There are comments about long wait times, including situations where patients wait well over an hour even when they are the only one in the room, or where walk-in patients appear to be prioritized over scheduled appointments. Some reviews mention perceived gaps in professionalism or organization within the front-office staff, and a few note inconsistent handling of prescription refills - ranging from delays to errors such as sending prescriptions to the wrong pharmacy or in the wrong quantity. These observations temper the overwhelmingly positive sentiment with reminders that even highly regarded practices can struggle with scheduling and coordination.

Despite the occasional friction, the overall tone remains highly favorable toward Dr. Kazi and his team. Patients express deep appreciation for the medical expertise, the compassionate bedside manner, and the practical support they receive - whether it's a careful diagnostic process, timely prescription management, or referrals that move a diagnosis forward. The sense of trust is palpable: patients speak of a physician who is reliable, knowledgeable, and generous with his time, but they also acknowledge the need for ongoing improvements in office operations and communication to keep their experience seamless.

In sum, the collective impression of Dr. Kazi's practice is one of a physician who stands out for genuine patient engagement, thorough medical care, and a supportive team that includes Kaitlyn Jones and other skilled providers. Families have depended on him for years, valuing the deep listening, careful explanations, and thoughtful planning that guide their ongoing health journeys. The office is praised for its cleanliness and professionalism, while the staff - particularly Kaitlyn - receives heartfelt praise for their empathy, responsiveness, and patient-centered approach. For those seeking a primary care home with a strong emphasis on listening, clear guidance, and a long-term relationship, Dr. Kazi and his team present a compelling option, even as potential patients might want to plan around occasional wait times and ensure prescription questions are followed up promptly.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Palm Springs International (12 miles away) Palm Springs International (12 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Desert Care in Palm Desert, CA is a board and care home that offers a comfortable and welcoming environment for seniors in need of assisted living services. The community provides a range of amenities to ensure the well-being and convenience of its residents.

Residents at Desert Care enjoy the use of a dining room where they can gather and enjoy nutritious meals prepared by the staff. The community is fully furnished, providing a cozy and home-like atmosphere. Outdoor spaces, including a garden, offer opportunities for relaxation and enjoying the pleasant weather.

Housekeeping services are provided to maintain a clean and tidy living environment, allowing residents to focus on enjoying their days without worrying about household chores. Move-in coordination is also available to facilitate a smooth transition for new residents.

For communication needs, Desert Care offers access to telephone services as well as Wi-Fi or high-speed internet connections to keep residents connected with loved ones or pursue personal interests online.

The care services at Desert Care are designed to assist residents with activities of daily living such as bathing, dressing, and transfers. The staff coordinates with health care providers to ensure that each resident receives proper medical attention and support. Diabetes diets are available for those who require it, and meal preparation is provided along with medication management.

The community understands that individuals may have special dietary restrictions, so these requirements are accommodated in the dining options provided. Transportation arrangements for medical appointments are made to ensure residents can easily access necessary healthcare services.

To promote an active lifestyle, Desert Care offers scheduled daily activities for residents to engage in. These activities aim to provide both physical exercise and mental stimulation.

Desert Care benefits from its location in Palm Desert, with numerous cafes, pharmacies, physicians' offices, restaurants, places of worship nearby—providing easy access to leisure activities as well as healthcare resources when needed.

Overall, Desert Care strives to create an inclusive and caring environment where seniors can receive assistance with their daily needs while maintaining their independence and enjoying a fulfilling lifestyle.

Nearby Places of Interest

Restaurants

  • Alps Village (0.8 miles)
  • Wendy's (1.1 miles)
  • Lappert's Ice Cream (1.2 miles)
  • McDonald's (1.3 miles)
  • Cork Tree (2.1 miles)
  • La Quinta Cliffhouse (3.5 miles)
  • Okura Robata Grill (3.5 miles)

Pharmacies

  • Emmanuel Pharmacy (0.8 miles)
  • Coachella Valley Pharmacy (1 miles)
  • Cornerstone Pharmacy (1.1 miles)
  • Walgreens (1.3 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (1.7 miles)
  • Ralphs Pharmacy (1.8 miles)

Cafes

  • Starbucks (1.3 miles)
  • Starbucks (3.8 miles)
  • Dutch Bros Coffee (3.8 miles)
  • Marriott's Shadow Ridge I-The Villages (3.9 miles)
  • Panera Bread (4.4 miles)
  • Panera Bread (4.6 miles)
  • Starbucks (4.8 miles)

Physicians

  • Desert Heart Physicians (2.3 miles)
  • Kaiser Permanente Palm Desert Medical Offices (2.3 miles)
  • John Menelaos Aliapoulios (2.3 miles)
  • Sanchez Joseph Joseph M Sanchez Palm Desert (2.4 miles)
  • La Quinta Kidney Center (2.4 miles)
  • Southern California Desert Retina Consultants (2.4 miles)
  • Ear Institute (2.5 miles)

Hospitals

  • City of Hope (2.3 miles)
  • Health Scan Imaging (4.4 miles)
  • Medical Records Department (4.9 miles)
  • Eisenhower Medical Center (4.9 miles)
  • Hope Square Surgical Center (4.9 miles)

Places of Worship

  • Southwest Community Church (2.6 miles)

Theaters

  • Century Theatre (4.1 miles)

Frequently Asked Questions

Where is Desert Care?

Nearby Communities

Related Resources

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