632 East Maitland Avenue, Ontario, CA 91761
For more information about senior living options: (844) 490-3973
Patients feel cared for by the doctor, who takes time to listen, educate, and explain. Clinica Las Palmas is regarded as the best family clinic, with long-standing, personal care. Dr. Romero is an excellent physician who explains things clearly and thoughtfully. The staff provide good customer service and are friendly and professional. Las Palmas staff go above and beyond to ensure patients feel comfortable during appointments. Rafael Romero is highly regarded and widely recommended as a top doctor. The clinic operates efficiently, with quick routine visits and short wait times. The clinic environment feels welcoming, with recent remodeling and attentive care from Dr. Romero. The staff are consistently friendly and cheerful, even under masks. The clinic provides timely medications when needed.
The doctors are not trained. They insist on quarterly blood tests, a policy described as excessive and misleading. They cannot be trusted with medical records. Front desk staff do not return calls and keep patients on hold for long periods. The overall customer service is described as the worst. Rafael Romero's staff are rude. The A/C doesn't work, making visits uncomfortable. There are long, repeated delays in obtaining prescriptions and lab results. It's difficult to get timely appointments, including same-day availability.Clinica Las Palmas comes through in many stories as a family clinic that patients genuinely rely on and emotionally connect with. Across the board, people describe a culture of care rather than a cold medical transaction. Several reviewers highlight how doctors take the time to educate, listen, and offer practical advice, which makes patients feel seen and respected. One patient even notes that the experience at the clinic never feels like a simple appointment, but rather a meaningful interaction where the clinician truly cares. The recurring theme is clear: this is a place where people feel they are treated as people, not just charts or numbers.
Dr. Romero is a central figure in many positive narratives. Numerous patients praise him for being clear when explaining medical information and for the personal attention he provides. One reviewer calls him a "five-star physician," underscoring how supportive and thoughtful his approach feels in practice. People appreciate the way he communicates, often mentioning that he doesn't rush the visit and takes time to ensure they understand their care plan. Even when other concerns arise about the clinic's policies or operations, the sentiment about Dr. Romero remains consistently favorable, with many noting that his medical care is reliable, thorough, and attentive.
Dr. Rafael also receives strong praise for the way he interacts with patients. Reviewers frequently describe him as a great listener who makes patients feel comfortable and not rushed. The warmth of the staff in these accounts - alongside the competence attributed to Dr. Rafael - helps reinforce the sense that the clinic is a place where families can rely on long-term care. For some patients, this combination of kindness and attentiveness is a defining reason they return, and they repeatedly emphasize that the staff's approach contributes to a welcoming, home-like atmosphere.
The overall environment at Clinica Las Palmas is presented as friendly and accommodating. Several reviews mention staff who go above and beyond to ensure comfort during visits, with particular affection for how they greet patients and maintain a positive demeanor even under masks. The clinic is described as having a remodeled look in parts, which some patients interpret as a sign of investment in the clinic's ongoing care for the community. When things go well, the experience is efficient and reassuring - patients note quick service, reasonable pricing, and a sense that medical care is accessible to them as families.
Yet the stories also reveal tensions that can color a patient's experience. A number of reviewers report frustrating experiences related to scheduling and administration. Some could not secure same-day appointments and felt they often had to wait until the next business day or later. Others express concern about delays in communication, with front desk staff sometimes appearing unresponsive or slow to return calls. One patient recounts a cycle of delays around obtaining a prescription after lab work, describing multiple back-and-forths with the staff and a prolonged wait for essential medications. There are also grievances about the policy framework itself - specifically, a recurring complaint about mandatory laboratory tests every three months and about mixed messaging regarding medication refills and blood work. In a few accounts, patients question who sets these policies and whether the policies truly align with a patient's needs or priorities, rather than simply meeting administrative goals.
Despite these criticisms, some reviewers go further to describe experiences that feel frankly negative about the clinic's professionalism and management. A handful of patients report outcomes they found unacceptable, including poor handling of medical records, untrustworthy communication, and a sense that there is a lack of accountability within the office. In these voices, the sentiment is strong: if the problem isn't resolved or explained, the clinic's reliability can feel compromised. One commenter even suggests that the practice would be better off with significant changes in leadership at the front desk or with the appointment system, underscoring how crucial smooth administration is to a positive medical experience.
The broader impression across the mix of reviews is a nuanced one: Clinica Las Palmas is valued for the care its doctors provide and for the strong relationships many patients feel they have built there over the years. Families report that they keep returning not only because they trust the medical expertise of Dr. Romero and Dr. Rafael but also because they feel personally cared for. The clinic's long-standing presence in the community contributes to a sense of reliability and familiarity that many patients hope to preserve. In the best moments, the experience is described as efficient, respectful, and warmly patient-centered, with clinicians who listen, explain, and partner with patients on their health journeys.
For prospective patients considering this clinic, the narratives suggest a place where you can expect compassionate physicians who explain clearly and listen attentively, especially from Dr. Romero and Dr. Rafael. You may also encounter the human side of clinic life - friendly, dedicated staff who try to make visits smooth and comfortable, and a sense of community that comes from years of care. At the same time, be aware that experiences can vary and that administrative aspects - appointment availability, wait times, test policies, and communications - can influence how the visit goes. If you value a patient-centered approach and don't mind navigating the occasional administrative snag, Clinica Las Palmas offers a care experience that many families trust and appreciate deeply.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Thelma G. Smith Family Care is a board and care home located in Ontario, CA. Our community offers a comfortable and homely environment for seniors who require assistance with daily activities.
Our fully furnished facility features a dining room where residents can enjoy nutritious meals prepared by our skilled staff. We also offer housekeeping services to ensure that the living spaces are always clean and tidy.
For those who appreciate the outdoors, we have a beautiful garden where residents can relax and soak up the sunshine. In addition, our outdoor space provides opportunities for socializing and engaging in recreational activities.
We understand that staying connected is important, which is why we provide telephone and Wi-Fi/high-speed internet access throughout our community. This allows residents to stay in touch with their loved ones and keep up with the latest news and entertainment.
At Thelma G. Smith Family Care, our dedicated staff is committed to providing personalized care for each resident. We offer assistance with bathing, dressing, transfers, and other activities of daily living to ensure that our residents feel comfortable and supported.
We work closely with health care providers to coordinate medical appointments and manage medication for our residents. Special dietary restrictions such as diabetes diets are also catered for during meal preparation and service.
In terms of nearby amenities, there are 2 cafes, 2 parks, 15 pharmacies, 14 physicians' offices, 10 restaurants, 7 transportation options, 2 places of worship, 1 theater within close proximity of our community. This ensures that residents have convenient access to various services and attractions.
Residents also have the opportunity to participate in scheduled daily activities designed to promote socialization and engagement within the community.
Overall, Thelma G. Smith Family Care offers a warm and inviting atmosphere with a range of amenities and care services to support the needs of our senior residents in Ontario, CA.
Thelma G. Smith Family Care is located at 632 East Maitland Avenue, Ontario, CA 91761 in San Bernardino County, California
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