Thelma G. Smith Family Care is an assisted living community in Ontario, CA.
Information last verified:
632 East Maitland Avenue, Ontario, CA 91761
For more information about senior living options: (866) 208-4318
Residents describe doctors who listen and explain clearly.
Many reviewers emphasize that the doctor takes time to listen, educate, and explain what’s happening. Several also call out personal attention and feeling cared for rather than rushed. This lines up with the community offering support that includes coordinating with health care providers and medication-related help.
Residents raise concerns about getting answers by phone.
A recurring frustration is difficulty reaching the office, with comments about phones not being answered and uncertain responses when calling. Some reviewers also describe problems getting confirmations or getting administrative steps handled smoothly. For families looking closely at day-to-day coordination, these communication issues are something to plan for.
Residents describe routine visits as quick and low wait.
Several reviewers report short waits or quick in-and-out visits for routine appointments and work physicals. That theme matches residents being able to get timely access when they need to be seen. The community’s care plan includes transportation to doctors and scheduling coordination, which supports that “get seen” experience.
Residents report friction around labs and medication fulfillment.
Some reviewers describe delays or mismatches involving lab work and medication access, including being asked to repeat labs and problems receiving prescriptions. Others also mention concerns about how often tests are required and how information is communicated. Because the community includes medication management and coordination with health care providers, families may want to clarify expectations early if they’re sensitive to timing.
Nearby medical and pharmacy options are within a few miles.
The surrounding area includes multiple pharmacy and physician options, along with nearby hospital services. This can make it easier to handle routine needs when the community helps arrange transportation to appointments. Examples of nearby stops include Walgreens and CVS Pharmacy, plus physician offices in the same area.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
4 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Ontario International (2 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments Diabetes diet Special dietary restrictions Community-sponsored activities Scheduled daily activitiesThelma G. Smith Family Care is located at 632 East Maitland Avenue, Ontario, CA 91761 in San Bernardino County, California
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