Information last verified:
632 East Maitland Avenue, Ontario, CA 91761
For more information about senior living options: (844) 490-3973
They feel cared for by their doctor and not treated as a transaction. They appreciate that the doctor takes time to listen, educates, and offers advice. Dr. Romero is clear when explaining things. Clínica Las Palmas is the best family clinic, and Dr. Rafael is the best. The staff provide good customer service and are excellent professionals. Las Palmas is their family's go-to clinic and Dr. Romero is the best; they love the personal care. The staff are awesome and go above and beyond to make patients comfortable. The doctor and nurse are very nice and provide the needed meds. Visits are quick and reasonably priced. The office is friendly and the staff always have smiles. Dr. Rafael is great, listens, and doesn't rush patients. Rafael Romero is the best doctor and highly recommended.
They claim the doctors are not trained. They view the policy of requiring blood work every three months as extreme and misleading. They say the staff are not professional and cannot be trusted with medical records. They describe the clinic's customer service as the worst. They report the front desk never calls back and often puts callers on hold for long periods. They note the air conditioning doesn't work, making visits uncomfortable. They mention the staff are short-handed. They say some staff are rude.This community is best suited for seniors and their families who want a physician-led experience in which clinicians take time to listen, educate, and tailor advice. The strongest value emerges from doctors who genuinely engage with patients, such as Dr. Romero and Dr. Rafael, and from a staff environment that feels personable and attentive. When visits are straightforward, patients report being “in and out” efficiently and leaving with clear explanations and actionable guidance. The remodeled facility environment and the overall calm, friendly atmosphere reinforce the sense that medical care here centers on relationship as much as touchpoints, making it a solid choice for those who want a personal, clinically focused primary-care experience.
Those who should consider alternatives are families that require a consistently friction-free administrative operation. If scheduling flexibility is non-negotiable, if timely RX fulfillment and lab-result communication are critical, or if front-desk responsiveness is a deal-breaker, this community may not meet those nonclinical expectations. A recurring theme in reviews is the difficulty of obtaining same-day or timely appointments, long holds with the front desk, and delays in prescriptions or lab results. For households that prize seamless operations and predictable administrative performance, exploring other clinics with stronger back-office reliability is prudent.
The key positives, strong physician engagement, education, and patient-centered care, often offset the main drawbacks. When seen at their best, Dr. Romero earns high praise for listening without rushing, offering clear explanations, and delivering careful, thoughtful guidance. Dr. Rafael also earns praise for bedside manner and personal attention. The staff is frequently described as friendly and courteous, and some reviewers note quick, routine visits that feel efficiently managed. In those moments, the clinical care parties matter most: competent, compassionate physicians who treat patients as individuals, not transactions, can make the difference between good care and great care.
Yet, the negatives cannot be ignored. Multiple reviews recount significant administrative friction: difficulty scheduling, delays in returning calls, and frustration with how policies translate into practice. Noteworthy is the reported lag between lab work orders, results, and prescription fulfillment, with some patients awaiting months for necessary medications. Several accounts describe inconsistent communication about policies, or behavior by front-desk staff that feels unhelpful or disorganized. A few reviewers even label the overall experience as unprofessional, underscoring a pattern where the medical talent is clear, but the back end disappoints.
To navigate this landscape effectively, seek clarity upfront. Prioritize seeing one of the highly-rated physicians (Dr. Romero or Dr. Rafael) and request direct lines of communication for test results and prescription questions. Confirm appointment windows and understand the policy on routine blood work and medication refills before committing. Consider pairing this care with a dependable pharmacy workflow or a backup plan for urgent prescriptions, and designate a caregiver to monitor communications with the office so expectations stay aligned. If the front-office experience remains a sticking point, it is reasonable to compare with other primary-care options that offer similarly strong clinical care but deliver more consistent administrative performance.
In the end, the decision hinges on values and tolerances. For families who prize a warm, patient-centered clinical relationship and can tolerate occasional administrative hiccups, this community offers a credible, even compelling, core of care. The physicians’ dedication, coupled with a welcoming staff and a refreshed facility, creates a genuine sense of reliable medical leadership when encounters unfold smoothly. For those who cannot accept irregular scheduling, slow access to medications, or uncertain back-office communication, it is wise to explore alternatives that deliver tighter operational consistency without sacrificing the physician-level attention that this practice can provide.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Thelma G. Smith Family Care is a board and care home located in Ontario, CA. Our community offers a comfortable and homely environment for seniors who require assistance with daily activities.
Our fully furnished facility features a dining room where residents can enjoy nutritious meals prepared by our skilled staff. We also offer housekeeping services to ensure that the living spaces are always clean and tidy.
For those who appreciate the outdoors, we have a beautiful garden where residents can relax and soak up the sunshine. In addition, our outdoor space provides opportunities for socializing and engaging in recreational activities.
We understand that staying connected is important, which is why we provide telephone and Wi-Fi/high-speed internet access throughout our community. This allows residents to stay in touch with their loved ones and keep up with the latest news and entertainment.
At Thelma G. Smith Family Care, our dedicated staff is committed to providing personalized care for each resident. We offer assistance with bathing, dressing, transfers, and other activities of daily living to ensure that our residents feel comfortable and supported.
We work closely with health care providers to coordinate medical appointments and manage medication for our residents. Special dietary restrictions such as diabetes diets are also catered for during meal preparation and service.
In terms of nearby amenities, there are 2 cafes, 2 parks, 15 pharmacies, 14 physicians' offices, 10 restaurants, 7 transportation options, 2 places of worship, 1 theater within close proximity of our community. This ensures that residents have convenient access to various services and attractions.
Residents also have the opportunity to participate in scheduled daily activities designed to promote socialization and engagement within the community.
Overall, Thelma G. Smith Family Care offers a warm and inviting atmosphere with a range of amenities and care services to support the needs of our senior residents in Ontario, CA.
Thelma G. Smith Family Care is located at 632 East Maitland Avenue, Ontario, CA 91761 in San Bernardino County, California
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