Mountain View

Pros

• The apartment complex is lovely.
• Management is always friendly and efficient.
• Maintenance man Mike is amazing and helpful, and responds to maintenance calls promptly.
• Kelly the manager is very helpful and informative.
• The location is ideal for families with schools nearby.
• Neighbors are awesome and quiet.
• The grounds are kept neat.

Cons

• The receptionist was rude and unhelpful.
• Management was dishonest with many hidden lies.
• They charged the tenant for a bathtub repair that was poorly done by their vendor.
• Only $46 of a $600 deposit was returned, suggesting deposit refunds are not trustworthy.
• Move-out charges for cleaning, carpet cleaning, and painting totaled nearly $500.
• Edith was rude.
• The phone staff member sounded bothered, couldn't answer questions, and wouldn't clearly share her name.
• Gate and parking problems: broken gates, unauthorized parking, and crowded spaces.
• The units are outdated, with crumbling cabinets, countertops, and mold; renovations are slow.
• Prices are excessively high for the market.

Review

The collection of feedback on this apartment community reads like a tug-of-war between bright impressions and troubling realities, with several themes repeating across different voices. Some reviewers describe the complex as a lovely living space with convenient features and a generally friendly management presence, while others write off the experience as fraught with miscommunications, hidden costs, and maintenance gaps. Taken together, the narratives paint a landscape where tour opportunities may exist, but expect a mix of praise and serious complaints once you're deeper into the process of living there.

On the positive side, a few renters highlight real strengths that make the place appealing. Several reviewers point to the complex's location as a major plus, noting proximity to schools and the conveniences of a family-friendly setting. A recurring compliment is given to certain staff members who are described as helpful and responsive; for example, one tenant singles out a maintenance person named Mike as amazing and reliable, and another mentions Kelly, the manager, as very helpful and informative. In that vein, there is also a sense among some residents that the property can be well maintained on the exterior and that groundskeeping is persistent - mowing and leaf blowing are mentioned as signs of care, even if the pace and timing can be disruptive at times.

Yet these favorable notes sit alongside a raft of sharp criticisms about customer service and overall management. Several reviews recount experiences with staff that felt obstructive or unfriendly. A receptionist is repeatedly described as rude and unhelpful, with one prospective tenant noting that a phone interaction left them feeling dismissed and uncertain about who they were speaking with. Another memory centers on a staffer named Edith, who is described in similarly negative terms. The pattern described by these tenants is one of a front desk that seems unwelcoming or vague, which can color an applicant's first impression of the community even before a tour or a formal showing occurs.

Financial and administrative concerns emerge as one of the most striking throughlines. A common thread is the perception of deceptive or opaque practices around deposits and move-out charges. One reviewer points to a lengthy stay of over two years during which management allegedly spread "hidden lies," culminating in a very disappointing move-out experience: the tenant's apartment was left in a spotless condition, yet only a fraction of the original $600 deposit was returned (about $46). In addition, tenants report a suite of back-end charges at move-out - cleaning fees, carpet cleaning, and painting fees - that can total nearly $500, regardless of the actual condition of the unit. A frequently repeated sentiment is that these fees are applied because the company "has to" do those tasks anyway, implying a double-dip feeling to the charges and a sense that deposit refunds are not as transparent or generous as one might expect.

The condition and modernization of the units themselves is another point of strong commentary. Several reviewers describe interiors that feel outdated, with cabinets and countertops that are crumbling, detaching from the walls or showing mold. The sentiment is that renovations happen in an uneven, tenant-move-out-driven fashion rather than as a broad, proactive upgrade program. One resident even notes that the property has begun renovations only when units become vacant, which leaves current residents living with aging fixtures and appliances in need of replacement. In contrast to this critique, there is still acknowledgment that the exterior looks well-kept, suggesting a separation between the maintained grounds and the aging interiors.

Maintenance responsiveness receives mixed treatment as well. While the team is praised for certain individuals - like Mike - the broader experience of maintenance and upkeep is not uniform. Some tenants report timely responses to maintenance requests and a generally helpful attitude from the team, but these positives exist alongside broader complaints about consistency and the time it takes to get issues resolved. The juxtaposition of a few standout staff members with a larger narrative of inconsistency about maintenance - and, by extension, overall reliability - contributes to a sense of uneven living experience that can surprise new residents who expect a more uniformly high standard.

Parking and security emerge as an especially pointed area of frustration for several residents. The gates, described by some as a premium feature of a gated community, are repeatedly cited as repeatedly broken or malfunctioning. The practical impact is predictable and unpleasant: unauthorized people slipping in, crowded parking lots, and a general sense that the "gated" aspect isn't delivering as promised. This problem compounds the cost concerns some reviewers have already voiced, reinforcing the impression that residents are paying a premium for security and exclusivity that doesn't consistently materialize in daily life.

Finally, price and value cast a long shadow over the overall impression. A notable minority of reviewers push back against the rent level itself, arguing that the current market value should be much lower. Comparisons to wider regional trends push the sentiment that the rent feels inflated relative to the interiors and overall living conditions described by tenants. One reviewer explicitly states they wouldn't pay more than $800, framing the property as overpriced for what's provided. The recurring theme is a demand for better alignment between cost, interior quality, and the reliability of services and amenities - especially given the ongoing maintenance issues and staffing inconsistencies.

In sum, the reviews sketch a complex portrait of a place that can be attractive for its location, family-friendly setting, and some attentive staff, but that is hampered by questions of transparency, reliability, and value. For prospective residents, the decision appears to hinge on one's tolerance for inconsistent service, the importance placed on deposit and move-out practices, and how much weight is given to the quality of interior updates versus exterior upkeep. Tours and firsthand visits might reveal the parts that appeal most, but they could also surface some of the concerns that current tenants have learned to live with.

Hospitals

• Riverside County Regional Medical Center (2.1 miles)

Physicians

• Ahdoot Eli DO Riverside University Health System Orthopaedics (2.1 miles)
• Kaiser Moreno Valley (5.3 miles)
• Moreno Valley Community Medical Group (6.1 miles)
• Nephrology Assoc Medical Group (6.4 miles)
• Healthcare Imaging Center at Day Street (7.1 miles)
• Riverside Medical Clinic (7.2 miles)
• West Dermatology Redlands (8.9 miles)

Pharmacies

• CVS Pharmacy (3 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.5 miles)
• Rite Aid (5.5 miles)
• Laguna Vista Pharmacy (5.8 miles)
• Day Street Pharmacy (7.3 miles)

Restaurants

• McDonald's (4.5 miles)
• Taco Bell (4.5 miles)
• Burger King (4.6 miles)
• In-N-Out Burger (6.2 miles)
• Farmer Boys (6.3 miles)
• Carl's Jr. (6.5 miles)
• In-N-Out Burger (6.8 miles)

Cafes

• Starbucks (6.3 miles)
• Starbucks (6.8 miles)
• The Coffee Bean and Tea Leaf (7.1 miles)
• Starbucks (7.2 miles)
• Starbucks (8 miles)
• Starbucks (8.3 miles)
• Starbucks (9.1 miles)

Parks

• Towngate Memorial Park (6.6 miles)
• Palmer Park (7.5 miles)
• Avenue I Park (8.9 miles)
• Sycamore Canyon Wilderness Park (9.3 miles)
• Brookside Park (9.8 miles)
• Leonard Bailey Park (10.1 miles)
• Noble Creek Park (10.2 miles)

Places of Worship

• Trinity Church (9 miles)
• The Grove Community Church (9 miles)
• The River Christian Reformed Church (9.4 miles)
• Church of Jesus Christ of Latter Day Saints (9.7 miles)

Theaters

• Studio Movie Grill (10.4 miles)