Res-Care

Pros

• Daisy was awesome.
• Daisy was very helpful in completing the applicant's application.
• The reviewer reported saving thousands of dollars after disputing the charges.

Cons

• The company is described as misleading and not caring about client requests.
• It prioritizes its own preferences and ignores what clients want.
• It is portrayed as controlling and not following its own policies.
• It employs poorly trained staff who do not follow protocol.
• Clients are not cared for and have no say in who is assigned to help them.
• It operates under false pretenses and lacks genuine client focus.
• It is unreliable, with multiple no-call/no-show incidents and last-minute cancellations.
• Its billing is suspicious, and office staff do not provide straight answers.
• It has pressured seniors to disclose bank account numbers, implying potential fraud.
• Timesheets and billing contain inconsistencies (missing hours, dates, signatures) that raise concern.
• The Modesto branch is singled out for fraud warnings and untrustworthy behavior.

Review

A collection of client reviews paints a strikingly conflicted portrait of a home health care provider, with experiences ranging from discouraging to briefly positive. Several reviewers describe a pattern of behavior that leaves them feeling misled and unsupported. The common threads are a sense that clients' wishes and needs are not respected, that staff may be sent without proper training or adherence to stated policies, and that communication from the company is inconsistent at best. Taken together, these accounts suggest a service where promises about personalized care and reliability clash with reports of control, mismanagement, and procedures that seem to operate on their own terms rather than those of the clients.

A dominant concern across the narratives is the perception that the company is not genuinely focused on the clients' preferences or welfare. Reviewers allege that the company misleads about who will be sent to provide care and appears more concerned with advancing its own interests than accommodating the specific requests or needs of the person receiving care. There is talk of controlling behavior and of policies that are not followed, with clients feeling they have little say in who comes into their homes. The critiques often emphasize that staff may be poorly trained or not aligned with proper care protocols, leading to a broader impression of neglect or disregard for client comfort and safety.

Amid the criticisms, there is a small positive note of warmth regarding an individual employee. One reviewer mentioned that in the Modesto office, a staff member named Daisy was excellent - helpful with completing the application and easy to work with. This isolated compliment stands in contrast to the broader dissatisfaction described elsewhere, suggesting that at least some interactions with individuals in the office can be constructive even when overall experiences with the service are troubling.

Another detailed account centers on a four-week engagement to assist a husband with multiple sclerosis. In this case, the Modesto branch reportedly provided care about twice a week, but the arrangement was undermined by repeated attendance failures: two instances of no calls to cancel and, on a third visit, a no-show with only 45 minutes' notice. The reviewer characterizes this as a highly stressful experience, leaving the family feeling unprepared and deeply disappointed in the reliability and competence of the care team. The negative impact of such gaps in service is emphasized, with a clear stance that the experience would dissuade others from engaging the same provider if reliability is a priority.

Further alarming concerns focus on potential fraud and opaque billing practices tied to the Modesto branch. Reviewers describe billing as "very suspicious" and claim they never received clear, straight answers from the office about charges. One reviewer even warns others to be wary of fraud, underscoring a lack of transparency that makes it difficult to trust the financial aspects of the service. The sense of suspicion is intensified by reports of aggressive or confusing communication from management and a perception that billing statements do not always reflect the services purportedly provided.

A particularly troubling set of claims involves a different perspective on billing and care for an elderly client. This review alleges that a one-on-one arrangement from what is described as Always Caring/Rescare - implied to be synonymous with the same billing entity - was never approved, never billed properly, and never itemized. The reviewer recounts being pressed for bank card information by a branch manager and facing an enormous, disputed bill without clear documentation. Discrepancies in timesheets - such as printed names without hours, dates, or signatures; multiple employees billing for the same hours; holiday pay conditions inconsistently applied; and hours not matching the billed amounts - are described in troubling detail. In this narrative, the disputing party ultimately prevails in a dispute, yet the experience has already left a lasting impression of potential elder exploitation and significant concern about how the service is managed and billed.

Taken together, these reviews present a cautionary picture of a home health care company whose strengths appear to lie in personal, face-to-face office interactions in isolated moments, while more common experiences describe unreliability, misalignment with client needs, and troubling billing practices. The absence of consistent, transparent communication about who will be providing care, how care is documented, and how charges are calculated seems to be a recurring source of anxiety and frustration for clients and their families. The stories suggest a need for rigorous oversight, more dependable staffing, and stricter adherence to ethical billing and client-consent practices to restore trust.

For prospective clients or families considering this provider, the reviews underscore the importance of due diligence. Before engaging services, it would be prudent to request detailed, itemized billing statements, confirm who will be staffing care, and obtain clear written policies about client preferences and caregiver assignment. Verifying references, checking with consumer protection resources, and monitoring timesheets against actual visits can help mitigate risk. While a single positive office interaction exists, the broader pattern highlighted by multiple reviewers is one of inconsistencies and concerns that should be weighed carefully when choosing a home health care partner.

This part of Modesto, California offers a variety of healthcare options, including physicians specializing in optometry, gastroenterology, and general medicine, as well as pharmacies for convenient access to medications. There are also several restaurants offering diverse cuisine options, cafes for socializing over coffee or tea, and theaters for entertainment. Places of worship are available for spiritual fulfillment and community connection. Additionally, there are multiple parks for enjoying outdoor activities and hospitals nearby for medical emergencies. Public transportation is easily accessible through the Modesto Amtrak Station. Overall, this area provides a range of amenities and services that cater to the needs of seniors looking to reside in a vibrant and well-equipped neighborhood.

Physicians

• Valley Optometric Group (0.1 miles)
• Modesto Gastroenterology Medical (1 miles)
• Raman Moradkhan, MD (1.4 miles)
• Jesse Dashe, MD (1.4 miles)
• Sutter Gould Medical Foundation: Brungardt James M MD (1.4 miles)
• Stanislaus Eye Surgery (1.8 miles)
• David Demartini MD (1.8 miles)

Pharmacies

• Walgreens (0.2 miles)
• Save Mart Supermarkets (0.8 miles)
• CVS Pharmacy (1 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.9 miles)
• Save Mart Supermarkets (2 miles)
• Target Pharmacy (2.1 miles)

Restaurants

• Popeyes Louisiana Kitchen (0.6 miles)
• Twisted Pig Bar and Grill (0.6 miles)
• Grand Buffet (0.8 miles)
• The Tipping Point (0.8 miles)
• Rivets American Grill (1.2 miles)
• Golden Corral (1.3 miles)
• McDonald's (1.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.6 miles)
• Trinity United Presbyterian Church (3 miles)
• Riverbank Assembly of God (3.8 miles)

Cafes

• Kung Fu Tea (1.1 miles)
• Dutch Bros Coffee (1.9 miles)
• Panera Bread (1.9 miles)
• Giacomos (3 miles)

Theaters

• Regal Modesto (1.4 miles)
• Galaxy Theatres Riverb (3.4 miles)

Hospitals

• Mckinney Anthony (1.5 miles)
• Stanislaus County Health Services Agency (2.9 miles)
• Central Valley Specialty Hospital (3.2 miles)
• Telecare Corporation (3.4 miles)

Parks

• Orchard Park (1.7 miles)
• Davis Community Park (1.8 miles)
• Eisenhut Park (2.3 miles)
• Freedom Park (2.5 miles)
• East La Loma Park (2.7 miles)
• Graceada Park (3.1 miles)
• Riverside Park (3.2 miles)

Transportation

• Modesto Amtrak Station (MOD) (3.5 miles)