Addus Healthcare

Pros

• The office staff at ADDUS is great.
• Selena is kind, understanding, and always willing to help, and very courteous.
• The caregiver ADDUS placed in their home for their wife is the very best.
• Excellent HomeCare service, best in Modesto; the staff are understanding and caring.

Cons

• The office had poor communication.
• Addus refused to care for the client's father with dementia and canceled service abruptly without notice.
• They canceled services and left the client stranded while managing four young children and caregiving.
• Several employees allegedly lied about the client's father to avoid work and threw him under the bus.
• The client felt backstabbed after being patient, flexible, and open to changes.
• Addus trains employees poorly, giving only a basic quiz before sending them into the field with little real training.
• The company has changed drastically, with rude office staff and no work provided, leading to a lack of recommendation.

Review

There is a wide range of experiences reported by families connected to Addus HomeCare through the VA, with the common thread being a struggle to balance a loved one's complex needs and a hectic family life. On one end, the accounts describe highly positive interactions with particular staff members and office personnel, and on the other, a pattern of serious communication gaps, abrupt service changes, and troubling interpersonal dynamics. The result, for many caregivers, is a sense of instability and disappointment when they needed dependable support the most. In several stories, families describe caring for a parent with dementia while juggling the responsibilities of young children, and they emphasize how crucial consistent, thoughtful care is in those moments.

The most distressing themes center on communication failures and sudden cancellations. One reviewer notes that the office communication was consistently poor and that Addus refused to care for their father once dementia was involved, canceling services abruptly and without any notice. The effect of these actions was immediate and severe: the reviewer found themselves stranded, trying to manage full-time caregiving for an aging parent while also caring for four young children. The abrupt changes left a deep emotional imprint - frustration, confusion, and a sense of being let down when reliability was most needed. This sentiment is echoed by others who describe not just administrative hiccups, but real-life disruptions that upended daily routines and the family's ability to secure care.

Another troubling thread concerns alleged misconduct and misrepresentation by some staff. Several reviewers report that staff members told them their father was "their easiest client" only to later fabricate reasons to avoid working or to exit the arrangement. The language used by these reviewers conveys a feeling of betrayal, with phrases about their loved one being "thrown under the bus" and not treated fairly. The underlying accusation is that there was an inconsistency between what staff said about the care needs and what they did in practice, culminating in a perception that some employees used opportunistic excuses rather than delivering the care that was promised. For families already navigating the emotional weight of dementia care, such allegations amplify the sense that their loved one's well-being was not the top priority of those in the field.

Training and preparedness are also highlighted as major concerns. One reviewer is blunt about the level of preparation: Addus is accused of providing only a basic quiz to employees and then sending them "out in the field" without real training. The implication is that insufficient preparation translates into care gaps and miscommunications at home, which is especially troubling when the patient has dementia or other complex needs. This perspective fuels a desire to switch to a provider where staff are truly trained, with the reviewer explicitly stating a preference for a service that demonstrates genuine familiarity with dementia care and more robust onboarding.

Not all reviews paint Addus in a negative light, though. There are strong counterpoints that praise individual staff members and positive day-to-day interactions. One reviewer singles out Selena, describing her as kind, understanding, helpful, and courteous, and notes that the office staff overall are "great." In this voice, the caregiver and their family feel supported by the personal warmth and responsiveness of the staff, appreciating the human connection and the sense that someone genuinely cares about their wife and family. Another reviewer writes enthusiastically about the home care service being the best in Modesto, praising the staff for being understanding and caring, and expressing gratitude for the quality of the caregiving provided. These positive experiences suggest that the provider can deliver excellent, compassionate care when the right team members are in place.

Yet another perspective reflects a sense of change over time. A reviewer claims that the company has "changed drastically," with the office team described as rude and providing little work. This sentiment contrasts sharply with the positive testimonials about Selena and the good moments of care, underscoring a central tension: variability in service quality, which may be tied to specific offices, teams, or leadership changes. The mixed nature of the feedback - some offices delivering outstanding care and others falling short - points to possible geographic or organizational inconsistencies within the same company.

Taken together, these reviews reveal a complicated portrait of Addus HomeCare through the VA pathway. For some families, the care experience is marked by meaningful, respectful interactions and reliable support from dedicated staff and office personnel. For others, the experience is dominated by administrative lapses, abrupt cancellations, questions about the training and readiness of caregivers, and a sense of care being deprioritized in favor of expediency or turnover. The recurring themes - communication gaps, the impact of dementia on care planning, the emotional toll on families, concerns about caregiver training, and the presence of both standout individuals and problematic dynamics - illustrate how a single provider can be perceived very differently by different families, depending on location, team composition, and the specific circumstances surrounding each care episode.

In the end, these accounts reflect a committed desire for dependable, compassionate in-home care that can adapt to the realities of managing dementia, multiple young children, and full-time caregiving duties. They also highlight the essential need for clear communication, consistent staffing, thorough caregiver training, and a reliable point of contact that families feel they can trust. While some reviewers celebrate individual caregivers and moments of excellent service, others remain deeply unsettled by abrupt changes, alleged misconduct, and the feeling that their loved one's care was sacrificed to fit staffing realities. The overarching message is a call for more consistency, better training, and a care approach that honors the dignity and needs of both patients and their families.

Physicians

• Charles Suntra, MD (0.2 miles)
• Calvin E. Olson, MD (0.2 miles)
• Sutter Gould Medical Foundation (0.2 miles)
• Aung N. Oo, MD (0.2 miles)
• Bettina Harner, MD (0.2 miles)
• Walid Salihi, DO (0.2 miles)
• Robson Jerome MD (0.3 miles)

Restaurants

• Taco Bell (0.7 miles)
• China Gate (1.2 miles)
• Verona's Cucina Italiana (1.3 miles)
• The Chicken Barn (1.3 miles)
• A&W Restaurant (1.3 miles)
• Churchkey (1.5 miles)
• Yogurt Mill (1.5 miles)

Hospitals

• Stanislaus County Health Services Agency (0.7 miles)
• Central Valley Specialty Hospital (1.1 miles)
• Telecare Corporation (2.2 miles)
• Mckinney Anthony (2.7 miles)
• Frisancho, Miguel A DDS (3.3 miles)

Parks

• East La Loma Park (0.9 miles)
• Graceada Park (1.3 miles)
• Riverside Park (1.7 miles)
• Eisenhut Park (2.1 miles)
• Orchard Park (2.1 miles)
• Davis Community Park (2.3 miles)
• Freedom Park (2.9 miles)

Cafes

• Giacomos (0.9 miles)
• Dutch Bros Coffee (1.2 miles)
• Starbucks (2.4 miles)
• Kung Fu Tea (2.5 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (3.1 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Authentic 209 (1 miles)
• Walgreens (1 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (2.3 miles)
• Trinity United Presbyterian Church (2.6 miles)

Theaters

• Regal Modesto (3 miles)