Right at Home in Los Angeles, CA

Pros

• Right at Home provides compassionate and professional care.
• The staff are responsive, reliable, and easy to work with.
• Caregivers go above and beyond for loved ones.
• Timely communication and quick follow-up are hallmarks of their service.
• The agency offers dependable backup coverage and handles insurance, reducing family worry.
• Their caregivers feel like family and create a supportive, respectful environment.
• They handle challenging situations with understanding staff and excellent management.
• Families experience peace of mind knowing their loved ones are well cared for.

Cons

• The reviewer felt personal vendettas took precedence over common sense and logic, leaving them hanging for half a week after requesting weekend home care for their elderly mother.
• They described Tiffany as giving them the silent treatment and failing to disclose essential characteristics of the business.
• They felt accused and blamed by Tim for decisions to close the door on their business forever.
• They felt let down and unable to get help after a recent reevaluation at their house.
• They claimed the process of finding care for their mother was drawn out and vague, and that Tiffany didn’t want to hear from them again.
• They described Tiffany’s behavior as immature and said Tim acted in a petty way.
• They stated they have been burned by the company and would never use it again.

Review

Right at Home in Los Angeles is best suited for families that want to keep a loved one living at home with consistently high-quality, personalized in‑home care. This agency excels when the need is for reliable personal care, medication support, mobility assistance, companionship, and practical help with daily tasks, paired with flexible scheduling, rapid caregiver replacement when a staff member is sick or on vacation, and a management team that stays closely involved. It works especially well for seniors dealing with post‑hospital recovery, dementia, or mobility limitations who benefit from someone who can coordinate medical errands, transport to appointments, and even accompany a loved one to church or therapy sessions. The model emphasizes continuity through long‑term caregiver relationships and a team approach that gives families reassurance that care won’t unravel if a caregiver can’t make it. In short, this is the choice for households seeking dependable, hands‑on support that travels with the senior rather than moving the senior into a facility.

Not every family will want Right at Home, and some should consider alternatives. Those needing round‑the‑clock, 24/7 nursing supervision or someone with a highly specialized memory‑care unit may fare better in a facility setting where trained medical staff are on site at all times. Price sensitivity is another factor; while the agency model reduces tax liabilities and back‑up headaches, it may still be a meaningful monthly commitment compared with private, in‑home arrangements that don’t offer the same scale of coordination. Families with highly specific caregiver preferences or a history of difficult scheduling may encounter rough patches; a minority of reviewers describe frustrating interactions or unclear weekend coverage. For those who require strict, day‑to‑day guarantees and blunt, single‑point accountability, it can be prudent to compare with other agencies or facility‑based options that emphasize a fixed care plan and in‑house supervision.

The strongest positives center on caregiver quality, responsiveness, and the peace of mind that comes from a robust agency backbone. Multiple caregivers are highlighted for their reliability, compassion, and ability to integrate into the home rather than feel like temporary helpers. The staff get patients moving, bathed, dressed, and settled with meds, while also driving to appointments, walking in the neighborhood, or attending religious services, demonstrating a rare blend of practical care and genuine companionship. The cohesiveness of the team matters: caregivers often appear to feel like family, and families repeatedly note that scheduling, back‑ups, and office responsiveness are top‑tier. Management, including Tim and his office crew, is described as proactive, thoughtful, and deeply invested; when emergencies arise or plans shift, the agency typically mobilizes quickly and communicates clearly. This combination of capable hands and dependable coordination makes it feasible to balance work life, travel, and caregiving with less fear of sudden gaps in coverage.

Still, no service is perfect, and a few reviews point to imperfect moments that must be weighed. The most explicit friction arises from a single staff interaction that devolved into a communications breakdown and an impression of disregard. A concern about weekend coverage and the pace of responses to scheduling requests underscores a potential vulnerability in the system: when weekend needs or short‑notice changes occur, some families may experience delays or ambiguous guidance. It is important to recognize that such incidents appear to be exceptions rather than the rule, and many families report that when issues surface, management steps in and resolves them promptly. In practice, the risk is not dramatic, but it is real enough to warrant explicit upfront conversations about weekend availability, preferred caregiver matches, and a clear escalation path if concerns arise. For households that prize flawless cadence, these hiccups should be explored early in the intake and scheduling conversations.

To maximize the advantages and minimize friction, prospective clients should approach the process with a clear plan and honest expectations. Start with a practical intake that maps out required tasks, med management, transportation needs, and preferred caregiver traits. Request a proposed schedule, including weekend coverage, and insist on a back‑up caregiver plan to avoid any lapse during vacations or illness. Ask for a dedicated care coordinator who can provide after‑visit summaries and ongoing care adjustments, ensuring everyone stays aligned as needs evolve. Given the high volume of positive experiences, a trial period with a few caregivers can confirm whether personal chemistry matches the senior’s preferences, while still leveraging the agency’s ability to swap staff without destabilizing routines. In a market where families report significant relief from stress and extended capacity to focus on other responsibilities, Right at Home stands out as a practical, experienced, and thoroughly capable option for in‑home care in West Los Angeles and the broader Los Angeles area.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Rite Aid (0.5 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)

Physicians

• Kaiser Permanente Culver Marina Medical Offices (0.8 miles)
• UCLA Stein Eye Institute Westwood (4.3 miles)

Restaurants

• In-N-Out Burger (0.9 miles)
• Superba Food + Bread (1.2 miles)
• The Brig (1.8 miles)
• Gjelina (1.8 miles)
• Salt & Straw (1.9 miles)
• Chick-Fil-A (2.3 miles)
• The Apple Pan (2.7 miles)

Parks

• Penmar Recreation Center (1.1 miles)
• Burton Chace Park (1.8 miles)
• Bluff Creek Fields Dog Park (2.3 miles)
• South Beach Park (2.6 miles)
• Ocean View Park (2.7 miles)
• Santa Monica State Beach (3.4 miles)
• DOG PPL - Dog Park, Bar, Cafe & Lounge (3.5 miles)

Cafes

• Starbucks (1.6 miles)
• Intelligentsia Coffee (1.9 miles)
• Starbucks (2.1 miles)
• Gjusta (2.2 miles)
• Great White (2.3 miles)
• The Rose Cafe & Market (2.4 miles)
• Go Get Em Tiger (2.5 miles)

Places of Worship

• King Fahad Mosque (1.6 miles)

Theaters

• Cinemark 18 and XD (3 miles)
• AMC Century City 15 (3.9 miles)

Hospitals

• Santa Monica - UCLA Medical Center & Orthopaedic Hospital (3.3 miles)
• Kaiser Permanente West Los Angeles Medical Center (4.3 miles)

Transportation

• UBER Rideshare Staging Lot (4.3 miles)
• Delta Sky Club (4.3 miles)
• Terminal 2 (4.3 miles)
• Tom Bradley International Terminal (4.4 miles)
• Southwest Airlines (4.4 miles)
• Terminal 1 (4.4 miles)
• Los Angeles International Airport (LAX) (4.5 miles)