Mabuhay Home Care Agency

Pros

• The staff are good, and the agent's representative Joseph is amazing.
• The company listened to and met the client's needs with great care.
• Nurses and therapists are caring, friendly, and professional.
• The agency promptly followed up after surgery to start physical therapy.
• Duron, the nurse, is absolutely incredible and skilled at wound care.
• They stay on top of patients' needs and ensure everything is provided.
• They provide fast, responsive service and excellent supplements.
• Rosemary and Samantha are very nice and have helped deliver the best care.
• The wound care and therapy teams are top-notch and attentive.
• Hugo is great.
• They follow up to make sure patients have what they need.
• The team is reliable and accommodating, with compassionate, knowledgeable staff.

Cons

• The reviews describe Miracle Home Health Care as horrible and disorganized, with no schedule discussion or contact before sending nurses, PTs, and OTs.
• A nurse allegedly did not follow discharge orders and administered 60 units of Humalog instead of 6, leading to hospitalization and death; the nurse's competence was questioned.
• The service is criticized for horrible communication, nurses scheduled as they please, slow admin, rude nurses, lack of proper services, and overall lack of communication; the company would not be recommended.
• They are described as neglectful and abandoning their patients, with horrible administration, even though some staff are praised.
• One review claims they were promised 7 hours of physical therapy but received only 4, and accuses subcontracting with an unethical company and being lied to.
• Therapies are said to be only 15 minutes instead of the promised 45, with poor customer service, rigid scheduling, and the sense of being blamed for systemic issues.
• A reviewer states they were ghosted by staff and that the company did not prioritize the patient's needs.

Review

The collection of reviews about Miracle Home Health Care presents a deeply mixed picture. On one hand, many clients describe highly positive encounters with compassionate nurses, skilled therapists, and attentive case managers who genuinely advocate for the patient's well-being. On the other hand, a number of reviews call out serious problems with scheduling, communication, and administration, with some accounts raising concerns about safety and overall treatment quality. Taken together, the feedback suggests that experiences can vary widely from one visit to the next and from one staff member to another.

Several reviewers emphasize strong personal connections with the care team. They highlight staff who are caring, knowledgeable, and responsive. For example, one client praised the speed and thoroughness of the team and singled out a representative named Joseph for being amazing and effective at providing supplements. Others specifically commend Anahi for answering questions and staying engaged, and they note nurses who are punctual, professional, and attentive. The wound care team in particular receives frequent praise, with remarks about nurses who are skilled in wound management and therapists who are patient and encouraging. Mentions of individual caregivers - such as Duron, Jose, Sheila (a case worker), Rosemary, Samantha, and Diane (an RN) - appear regularly in the positive notes, underscoring the sense that when the staff are on the same page, the care feels cohesive and supportive.

Yet alongside these commendations, a number of reviews describe systemic issues that undermine the patient experience. A common thread is disorganized scheduling and poor communication. Several reviewers report that the agency does not coordinate visits in a way that fits the patient's calendar, often seeming to assume that clients will be home and available despite doctors' appointments or other commitments. Criticisms include admin and scheduling delays, slow responses, rude or less professional interactions, and a sense that services are not consistently aligned with the patient's needs. Some reviews specifically note that the agency sent unrequested services (such as OT assistants or PT assistants) when more skilled care was appropriate for a complex patient, signaling a mismatch between patient needs and staff assignments.

Safety and reliability concerns appear in one of the more alarming reviews. A patient described a grave incident in which a nurse allegedly administered 60 units of Humalog instead of 6 units, resulting in hospitalization and, tragically, the patient's death several weeks later. The reviewer questions the nurse's knowledge and stresses the seriousness of the dosage error. This account casts a long shadow on the agency's quality control and accountability, and it stands in stark contrast to the many positive notes about individual caregivers. It's important to acknowledge that this is one patient's claim within the broader set of reviews, but it clearly raises serious concerns about patient safety and professional standards when such allegations are raised.

Beyond safety, several reviews recount dissatisfaction with the overall administration of care. Complaints include a perception that therapy sessions are brief and insufficient, that "therapies do not last more than 15 minutes" and that 45 minutes would be more appropriate, and that the agency sometimes lacks timely appointment scheduling or clear guidance on when visits will occur. Others describe experiences with subcontracted services or partners that did not meet expectations, including concerns about ethics and patient prioritization. There are mentions of ghosted calls and a sense of being deprioritized or mismanaged, which understandably undermines trust in the home health system.

Despite these criticisms, many clients express gratitude for the compassionate, high-quality care they have received when the right team members are involved. The statements about "incredible" experiences, strong wound care, effective nursing, and successful rehabilitation journeys reflect a belief that Miracle Home Health Care can deliver excellent care when coordination is effective and staffing aligns with patient needs. The recurring message is that the agency has the capacity to provide professional, attentive, and patient-centered care, but that consistent execution depends heavily on administrative efficiency and the specific caregivers assigned to a given case.

In conclusion, Miracle Home Health Care appears to offer a spectrum of experiences. For some patients, the agency provides outstanding, compassionate, and proficient care, with responsive support from dedicated staff and a focus on wound management and rehabilitation. For others, the experience is marred by disorganization, inconsistent communication, and mismatches between patient needs and the care team. The most constructive takeaway for potential clients is to approach enrollment with clear expectations: insist on a well-communicated schedule that fits your calendar, request a skilled team for complex needs, and maintain open channels with the case manager and nurses to ensure safety, responsiveness, and accountability. If you do encounter issues, escalate promptly, because the positive experiences described by many reviewers show that, when the organization is well-coordinated, Miracle Home Health Care can be a highly effective partner in home health care.

This part of Los Angeles, California, offers a convenient and vibrant living environment for seniors. With multiple pharmacies such as Walgreens, CVS Pharmacy, and Rite Aid within close proximity, accessing necessary medications and healthcare supplies is easily achievable. Additionally, there are a variety of dining options nearby ranging from Korean BBQ at Park's BBQ to healthier alternatives like BCD Tofu House. For entertainment, there are theaters like Regal LA Live & 4DX for movie buffs to enjoy. The area also boasts a selection of cafes including Starbucks Reserve and Lamill Coffee Boutique for those who enjoy a leisurely coffee outing. In terms of outdoor activities, there are several parks nearby such as Echo Park at the Lotus Festival and Elysian Park for seniors to unwind in nature. Transportation is made accessible with Union Station nearby, providing ease in getting around the city. Moreover, there are reputable hospitals in the vicinity such as Kaiser Permanente West Los Angeles Medical Center and LAC+USC Inpatient Tower for any medical needs that may arise. Overall, this area provides a mix of convenience, amenities, and healthcare services that cater well to seniors looking for a comfortable living environment in Los Angeles.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.7 miles)
• Rite Aid (1.5 miles)
• Mary Jane's Melrose Holistic (1.7 miles)
• Rite Aid (1.7 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• BCD Tofu House (0.4 miles)
• Park's BBQ (0.6 miles)
• Chick-Fil-A (2 miles)
• Yard House (2 miles)
• Mohawk Bend (2.1 miles)
• Takami Sushi & Robata (2.3 miles)
• Del Taco (2.4 miles)

Theaters

• Regal LA Live & 4DX (1.9 miles)
• Alamo Drafthouse Downtown (2.3 miles)
• AMC The Grove 14 (3.7 miles)
• TCL Chinese Theatre (3.8 miles)

Cafes

• Starbucks Reserve (2 miles)
• Lamill Coffee Boutique (2.4 miles)
• Starbucks (2.7 miles)
• Starbucks (3.6 miles)
• Verve Coffee Roasters (3.8 miles)
• Verve Coffee Roasters (4.1 miles)
• Starbucks (4.1 miles)

Parks

• Echo Park at the Lotus Festival (2.2 miles)
• Pan Pacific Park (3.6 miles)
• Elysian Park (3.8 miles)
• Plummer Park (3.9 miles)
• Runyon Canyon Park (4.3 miles)
• Hollywood Bowl Overlook (4.6 miles)
• Lake Hollywood Park (4.9 miles)

Transportation

• Union Station (3.4 miles)

Hospitals

• Kedren Community Health Center (4.1 miles)
• Kaiser Permanente West Los Angeles Medical Center (4.9 miles)
• LAC+USC Inpatient Tower (5 miles)
• Usc-Norris Cancer Hospital (5.2 miles)